Ph3xIB64.sys download

Did you upgrade from an earlier version of Windows to Windows 8.1? Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx Use BlueScreen Viewer to review the minidump file located in C:\Windows\minidump http://www.nirsoft.net/utils/blue_screen_view.html Reboot and begin tapping F8 key Enter Safe Mode with Networking Download the following to determine if malware has invaded the system http://www.microsoft.com/security/scanner/en-us/default.aspx How to perform a clean boot in Windows - Troubleshooting http://support.microsoft.com/kb/929135/en-us How to fix BSOD in Windows 8 http://mywindows8.org/how-to-fix-blue-screen-death-in-windows-8/

I just want to say that I have a Sony Vaio VPCSB2C7E with Intel HD3000 and ATI 6470m, and since I tried to update both drivers to "play" with the graphics switching function, I am facing these BSOD. And I don't have this KB installed... So far no change after many uninstall/reinstall of different version of the drivers (orginal, up to date...)

Same problem here - tried uninstalling KB 2893519  but it still fails intermittently This is something in the latest patches

Open Control Panel > Programs > Uninstall Programs > View Installed Updates > Find and uninstall KB2670838 > Restart computer > Open Windows Update > Check for Updates > Under optional downloads find KB2670838 right click and HIDE it.

Getting same problem on HP DV7 with win 7 as of latest patch Tuesday. BSOD points to igdpmd64.sys Removing KB2670838 (installed 2/13/2013) seemed to fix the periodic BSOD. The BSOD seemed to be timed with the 30min swap of screen backgrounds.

Got the KB2670838 installed again on win 7 box when updated to IE 11 even tho KB2670838 was not on the list of updates. Removed once again, checked if appeared on lists of updates, it didnt, but changed from auto update option to ask first

Worked for me. Thank you so much!

If u are using your modem in USB 3.0.....u may face such kinda problems....due to the incompatibility of USB modem Driver.....try using USB 2.0 port !!!! Hope It helps :)

Satyajit, If the device is not compatible with Windows 8.1, you can install the driver in Window 7 compatibility mode: Refer to this help link: http://windows.microsoft.com/en-ca/windows-8/older-programs-compatible-version-windows Keep us posted.

Hi Satyajit, All of the attached DMP files are of the UNEXPECTED_KERNEL_MODE_TRAP (7f) bug check. This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap. Regards, Patrick

Thank you Sir for your response. I would like to tell u that the problem is because of a driver that I think isn't compatible with Windows 8.1 or Windows 8. It is related to the the USB modem that I use for browsing internet, but I don't know why another modem of the same service provider which uses a rather older technology does run well with Windows 8 or higher versions. The modem is a CDMA data card of BSNL in the name of EVDO data card of Prithvi Technologies. Will u please tell me whether there is any solution to have an update of this driver. I'm hereby giving some links which gives a solution to this driver problem. Will you guide me whether any of these will work or not? 1.http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_install/i-am-unable-to-install-my-evdo-prithvi-modem-in/7052b739-dc87-4572-9795-eba853c1283f 2.http://www.newstelecom.info/2013/03/solved-install-bsnl-evdo-modem-in-windows-8-step-by-step/ 3.http://techtotalers.blogspot.in/2013/06/how-to-insta

I had that issue. Unfortunately, I couldn't find a solution so I went and reset the SP3 to factory defaults (taking me back to W8.1). Then from there on, reinstalled everything all over again. Haven't had an issue since. I am assuming there were some drivers in one of the updates that caused the issue. Now that I skipped to the latest update, I skipped the issue as well.

That's annoying but thanks

Hi Jo, Errors like the one you are experiencing are usually caused by drivers that are not running well with the system. To determine why you are getting this on your laptop, kindly answer these questions: Did the problem start after installing new programs or updates? Does the issue occur regardless of what programs you open? What suggestions have you looked into and tested? We suggest you check for available updates and install them. Some programs or drivers that are outdated may be causing conflicts with your operating system. To know how you can check for updates, refer to this page . Let us know if the problem goes away after installing the updates. Regards.

Hi Ruz, many thanks for the reply. I'm running windows 10 which is on automatic updates and fully updated. The problem did occur four days ago after patching a game I am currently beta-testing, so that's what I first suspected. But after trying to figure out if anyone else reported this kind of problem in the pegasus forum (the game is called steel division normandy 44), I encountered my problem while only browsing the internet, without having opened the game before (it's installed, though). So that was when I googled "pc crash netwtw04.sys" and found some threads in this forum here, most of them telling people to look for their dmp-files and upload them for help. I did manually install the newest driver for my graphics card as a precaution (it should do that automatically, too but I am not really sure). Do you have a suggestion what other drivers may have caused the problem?

There is a possibility that this is a network driver issue. To further troubleshoot the issue, kindly verify the following: Have you tried uninstalling the network driver and then restart your PC? Have you tried updating the network driver? You can check the manufacturer's support site to check for the latest drivers. We're looking forward to your response.

Google is your friend... In this case, asking about that file name turns up http://www.file.net/process/ar5211.sys.html , which says the file is a driver for D-Link wireless adapters. (Which means you're way off-topic for this forum.) Then there's a 5-year-old thread at http://www.dslreports.com/forum/remark,16799071 -- at least dslreports.com is a reputable site, unlike a lot of the ones that offer free downloads -- that includes hyperlinks to the D-Link support site and other places you may find the right file. You need to know what model of adapter you have, and look on the D-Link site for that model.

This is a dedicated office forum. If you have office issue provide us more information to to assist you further. If not you may post your question in the appropriate forum.

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

These minidumps indicate that the system is crashing due to qcamainx64 . sys , which appears to be a component of the Atheros wireless ... Completely remove the current driver and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

Hi I have attached the files I found in my minidump folder. I hope this helps Thanks! https://onedrive.live.com/redir?resid=F8969AA6F041DB8A!1169&authkey=!APP30TVeHqmqCIo&ithint=file%2czip

I totally formatted my C: drive and reinstalled Win 8.1. Same problem occured. Finally I found out that Acer had installed false drivers. Anyone who doesn't know what driver should they download then just turn around your laptop and there is a little sticker which says: "This device contains WLAN + Bluetooth module xxxxxxx 344 for me." Thank you for your help! The problem was with the WLAN driver.

The BSOD were caused by the same driver and the cure is also the same.  Completely remove the current one and install the newest driver available.

I'm having the same problem at my school wireless network. Even after full format and reinstalling drivers. On my laptop manufacturers drivers website it had there 4 Wireless Lan Drivers so I downloaded the one I had before in Device Manager. Minidump files: https://onedrive.live.com/redir?resid=8171549D9599453F!213&authkey=!AIrjm3_aL7n-v1M&ithint=folder%2cdmp

Hi, In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc. If you don't know where .DMP files are located, here's how to get to them: 1. Navigate to the %systemroot%\Minidump folder. Regards, Patrick

I suspect the fastest way would be a clean install but that obviously means you have to re-install all the apps.  You should also make sure you have the win 7  serial number

If Windows 7, then Windows 7 RE works well .  Booted, chose repair, repair failed, chose Advanced Options and then command prompt.  At command prompt found my OS on D: and then renamed the Keycrypt64.sys and hpqkbfiltr.sys (if an HP computer).   rebooted with USB mouse/keyboard.  Uninstalled Constant Guard.   Rebooted . then renamed the keyboard/mouse file not the Keycrypt64.sys file . Rebooted one more time for good luck and all was fine.  Many thanks to those who solved this one. David

When you use a utility dvd does it boot up or does it take you some where else? Im using some program GNU GRUB 2.00 i dont know if that is the same as the DVD you use?

I tried to do a small memory dump.  However, the changes for that do not seem to be recorded.  Running sysdm.cpl and selecting the 256K small memory dump and clicking OK does not save the settings.  The large memory dump was the best that I was able to do.

I am getting the same error. I am not able to boot is safe mode either. I have system repair disk and I was able to boot it once with it. But after a reboot it's always ending up to blue screen irrespective of choosing "safe mode" or system repair disk. I do not have any backup :( Is there anyway to make t work or need to reinstall the Windows 7. Thanks.

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not) To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. Link for how to  upload below. http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 To ensure minidumps are enabled: * Go to Start, in the Searc

Memory Dump and ntbtlog.txt located at https://skydrive.live.com/redir?resid=A3B944BA764C344D!278&authkey=!ADLJ4CTdWUlMg64

Todd This isnt a small memory dmp.  In fact it is over 100Mb.  For future DMPs please * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies). Please upload any future small memory DMPS

I've just done 3 of these in a row for customers after Comcast apparently pushed out a Constant Guard update last week. The short version of fixing this is as follows: 1) Boot system from any utility DVD that allows you to browse the hard drive to copy/paste/delete existing files on your C: drive (I use Ghost 14 browse utility DVD). 2) Make safe copy of c:\windows\system32\drivers\hpqkbfiltr.sys in a location of your choice so you can retrieve the copy in step 4 below.  Now delete the hpqkbfiltr.sys file from the system32\drivers folder (this removes the conflict causing BSOD's but disables HP stock keyboard and mouse for the moment). 3) Attach an external USB keyboard with USB mouse plugged directly in to the side port on the keyboard (such as a DELL or MSFT keyboard that has a built-in USB hub) and boot the HP laptop...it will come up functioning now. Use the external keyboard and mouse to navigate to control panel/programs and remove the dreaded Comcast Constant Guard! 4) Reboot and

Bob that worked perfectly, thanks for doing the leg work on that one. This same procedure can be done by putting the affected hard drive into another computer or docking station and I was able to work with just a mouse

Hi Omer, Thank you for posting your query in Microsoft Community. The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed. Check this: https://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx The most common reason for this issue is that the graphics device is being overloaded or used beyond its capabilities. This happens most often when playing graphic intensive games, but can happen with any process that uses a large amount of graphic resources, such as when editing or creating videos. I would suggest you to download the latest graphics card drivers from the manufacturer website and install it in compatibility mode. Follow these steps to install the drivers in compatibility mode and check if that helps. a. Download the driver from the manufacturer’s website. b. Right-click on the driver setup file and click on ‘properties’ . c. Click on the ‘compatibility’ tab and ch

Hi Omer, Thank you for posting your query in Microsoft Community. The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed. Check this: https://msdn.microsoft.com/en-us/library/windows/hardware/ff557263(v=vs.85).aspx The most common reason for this issue is that the graphics device is being overloaded or used beyond its capabilities. This happens most often when playing graphic intensive games, but can happen with any process that uses a large amount of graphic resources, such as when editing or creating videos. I would suggest you to download the latest graphics card drivers from the manufacturer website and install it in compatibility mode. Follow these steps to install the drivers in compatibility mode and check if that helps. a. Download the driver from the manufacturer’s website. b. Right-click on the driver setup file and click on ‘properties’ . c. Click on the ‘compatibility’ tab and ch

XP Newsgroups: http://www.microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?dg=microsoft.public.windowsxp.general Above link is to XP Newsgroups. There is a list of the various XP Newsgroups down the left-hand column there. You will get the assistance that you need there. These are Vista Forums. Cheers Mick Murphy - Microsoft Partner

Although this is a MS question and answer forum we cannot provide an answer as to the cost associated with MS. This forum, however, is completely free and you will receive excellent and accurate advice here. I will do my best to assist you and if I do not know the answer I will gladly defer to someone with more knowledge. In order to assist you I would need to know the exact error you are receiving. Please do not abbreviate or short type the error. State it in full and completeness. Thanks. Regards, Joel Sometimes deciding which battle to fight is the toughest battle of all….. Please visit my website @ http://repairbotsonline.weebly.com/ If I can take the time to answer you can take the time to vote to enable others to find solutions easier.

Hey, I updated my gpu driver, but now I got a different BSOD error "INTERRUPT_EXCEPTION_NOT_HANDLED" This is the link for the minidump file: https://onedrive.live.com/redir?resid=4EBA5745EEA85D01!823&authkey=!AGKy1AlXZrrKzFY&ithint=file%2czip

Hi Dan, Is it a random BSOD or fixed BSOD? Dxgmms.sys is a DirectX file. Try the steps mentioned below if it's a random BSOD. Method 1 : I suggest you to try to refer to the suggestion provided in the below Microsoft Help Article about Blue screen issues and check if it helps. http://windows.microsoft.com/en-us/windows-10/troubleshoot-blue-screen-errors If the issues still persist, refer to the below method. Method 2 : I would suggest you to update the latest driver for display adapter and you may try to update all the drivers in the Device Manager. 1. Press Windows Key + R Key . 2. Then type “ devmgmt.msc ” without the quotes and hit on Enter Key . 3. Expand Display Adapter . 4. Right click on the driver and click on Update driver software . Please revert if you get the blue screen. Thank you.

No. You will have to do a clean install of your XP Operating System with your XP CD. Cheers. Mick Murphy - Microsoft Partner

i make a research and its deeper problem. i run win10, fast ring, build 17763.1, and problem is with Pcloud who uses cbfs6.sys. i deleted cbfs6 and all is OK, but of course Pcloud dosnt work for now....

Related to Eldos Callback File System Driver from Eldos corporation. Please uninstall the Software and see if the issue persists.

I got a similar problem with ialmnt5 on an old XP today, when trying to use the "got disk" option while reinstalling graphics drivers. Pointing at the correct inf file in the graphics card drivers folder that I downloaded was not enough. But I got rid of the problem by installing the drivers using the setup.exe included in the same drivers package (intel 82915g/gv/910GL). If you download the drivers from Download.com, make sure to click "Decline" on all buttons (**** programs get installed otherwise).

Hi, The ialmnt5.sys file is a driver file for video cards. That means that you need to find the correct file for your video card. Uninstall and reinstall the Graphics adapter drivers: 1. Go to Start and right-click on Computers and select Manage. This will bring the Computer Management window, now on the left sidebar select Device Manager. 2. Then go to Display Adapters and right click on it's name and click on uninstall. To reinstall the drivers right click on your card’s name and finally click Update Driver Software 3. You have two options here, click the option that reads "search automatically for updated driver software". If the above steps does not help I would recommend you to update the display adapter's drives from the manufacturer's website. For more information refer to the links below: Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly Automatically get recommended drive

Hi, Method 1: You may uninstall the Audio device from the device manager and then restart the computer and check. a.    Click on Start; in the start search type ‘devmgmt.msc’ (without quotes) and hit Enter. b.    Expand Sound, Video and Game Controllers. c.    Right click on the audio component and choose to uninstall. Refer the link for help: Uninstall or change a program http://windows.microsoft.com/en-us/windows-vista/Uninstall-or-change-a-program Method 2: You may also try to update the drivers from the manufacturer website and check. Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-US/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly Method 3: You may also go to maker's site and look for latest driver download and then try to save it in the desktop. a. Right click the driver and run as administrator. b . Reboot after the driver installation. Refer the link to download the drivers. http://www.realtek.com.tw/downloads/

Please upload no more than five copies of your dump files that were created during the last 14 days as shared files to your OneDrive with a link here . Dump files are usually found at For help with OneDrive see paragraph 9.3: http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Blue screen error code not clear. Kindly paste whole error code to get help or upload minidump file and post link to further check

BugCheck D1 , {1753fc2, 2, 1, fffff801ba97005c} *** WARNING: Unable to verify timestamp for Netwsw00.sys *** ERROR: Module load completed but symbols could not be loaded for Netwsw00.sys Probably caused by : Netwsw00.sys ( Netwsw00+a005c ) Netwsw00.sys is part of the Intel Wireless WiFi Link Driver. You need to update it. Intel | Data Center Solutions, IOT, and PC Innovation Regards.

The problem still persists and even using Microsoft Edge gives the same error. The laptop restarts every time any browser is opened. Kindly send a solution as soon as possible and let me know if any further details are required. Thank you.

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

Hi Rares, This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high.This bug check is issued if paged memory (or invalid memory) is accessed when the IRQL is too high. This is usually caused by drivers using improper addresses. https://msdn.microsoft.com/en-us/library/ms854226.aspx?f=255&MSPPError=-2147217396 Troubleshoot blue screen errors https://support.microsoft.com/en-us/help/14238/windows-10-troubleshoot-blue-screen-errors Hope this information is helpful.

related to Netwsw00.sys Intel® Wireless WiFi Link Driver from Intel Corporation Completely remove the current driver (or software) and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

here are the files onedrive . 3 files one nfo and to DMP

Thankyou this helped

My computer keeps giving me the blue screen of death and giving me error code KMODE_EXCEPTION_NOT_HANDLED on igdkmd64.sys How can this be fixed? Your INTEL graphics adapter driver is the cause of the crash. Update or reinstall it. For a more in-depth analysis, Please post a link to the dump file/s. "How to" instructions below. Blue Screen of Death (BSOD). http://answers.microsoft.com/en-us/windows/wiki/windows_10-update/blue-screen-of-death-bsod/1939df35-283f-4830-a4dd-e95ee5d8669d

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not) To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. To ensure minidumps are enabled: * Go to Start, in the Search Box type: sysdm.cpl, press Enter. * Under the Advanced tab, click on the Startup and Recovery Settings... button. * Ensure that Auto

some info here http://www.google.co.uk/search?q=nvrd32.SYS&rls=com.microsoft:en-gb:IE-SearchBox&ie=UTF-8&oe=UTF-8&sourceid=ie7&rlz=1I7GGLT_en&redir_esc=&ei=OiffTJmPLMnIhAf0vtn2DA

I suspect you may have mis typed the driver name.  AtihdWT6.sys yields no results in Google besides yours atihdwb6 . sys however does and is part of the ATI video driver suite. If you can boot into safe mode you could go into device manager and remove it then reboot and let windows re-install it

When I google search I do find hits for AtihdWT6.sys including another user who reported an issue on May 30 same as the thread starter. This has been the worst build yet for me. After logging in to the 10130 build the system bluescreened in the ATIHDWT6.SYS display driver. After that Windows was stuck in a bluescreen reboot loop. I uninstalled the driver, removing the files, from the Device Manager in SAFE mode but that didn't work. I had to go back in to SAFE mode and delete the driver ATHDWT6.SYS just to boot the new build. I am stuck with the Microsoft Basic Display Driver. I have exactly the same issue - system reset does nothing (other than waste a lot of time). Ugh, thought we would be past total unusable system bugs by now. EDIT: Actually my system is bricked. Deleting driver just replaces it after boot up and display driver is auto detected / changed from the standard. Can't revert to previous build either - looks like I'm downloading the old ISO and wiping my system (and stayi

In the BIO, disable the HDMI under the chipset configuration. Then reboot or reinstall Windows 10.

I was totally unable to get back on with Windows 10 after the fatal ATIHDWT6.SYS error , every recovery attempt failed. The next day I reinstalled Windows 7 and will stick with that until the dust settles and Microsoft has a solid reliable version available. It was fun running the beta for 6 months, but the bricking of my computer was just too much. Maybe in Oct. or Nov. I go with Win 10. In the mean time I'll stick with 7. One feature on the Windows 10 that I did not like, was the inability to refuse to use updates. I think that will prove to be a mistake. Only time will tell.

Wise decision.  I'm advising anyone I know to hold off for at least 3 months after initial release to get an idea for the lay of the land for issues with their hardware and software on Windows 10, especially if they only have one computer, need their computer to be reliable, or use their computer for important work.

No, the fatal error received while upgrading to Windows TP Build 10130 was AtihdWT6.sys. The computer is unable to go into safe mode. Even the repair or recovery to its original state has failed. The computer has effectively been bricked.

Google has 9 total hits.  2 were the OP, 2 were nonsense, and 5 were not in English.  I have seen malware with many more hits

Even malware has more hits than that driver.  There is one other mention of it that relates to an external HDMI port.  It is here https://social.technet.microsoft.com/Forums/en-US/b3a1b79d-7ff2-4433-89d6-cc90bf3cb151/boot-time-system-thread-exception-not-handled-atihdwt6?forum=WinPreview2014General Other than that I would download the ESD which you can convert to ISO and if nec do a clean install http://bg.v4.sh.dl.ws.microsoft.com/dl/content/d/updt/2015/05/10130.0.150522-2224.fbl_impressive_clientpro_ret_x64fre_en-us_5dd807515e4acfaf2302b96605522678cdcf3b4c.esd?P1=1433173093&P2=101&P3=1&P4=yFUNZUi3DQQTdudiaDRYhoBC1Z4%3d

OK. As I agree that this issue doesn't get many hits, it doesn't mean that it's not relevant. I got what I'm coining the "AtihdWT6.sys loop" a few days ago by swapping video cards. The fix is simple. Boot into safe mode Search your C: for AtihdWT6.sys Delete it Reboot If for some reason you can't delete it, try Unlocker 1.9.2 to unlock it first. R.

I have been have a surprisingly stable experience with windows 10 on the fast ring.  However I am having the same issue mentioned here    When I first tried to install 10130 I received that bsod message with the atihdwt6.sys and there were virtually no references at the time in any online search. and wondered if Microsoft misnamed the driver on the BSOD. but I do have an audio driver with that name.  I have not tried to remove it in safe mode and I will perhaps try that tomorrow.  You can get to safe mode, I just open cmd in admin then execute Safe Mode: bcdedit /set {default} safeboot minimal. Safe Mode with Networking: bcdedit /set {default} safeboot network. Safe Mode with Command Prompt: bcdedit /set {default} safebootalternateshell yes any of the above should return a "the operation completed successfully" message. If you manage to fix this error or a new sys file is released an update would be appreciated.

Hi James, To assist you better, we would like to confirm if you have made any changes on your computer prior to the issue? Meanwhile, you may access Safe mode in WinRE. . Should you need further assistance, feel free to get back to us.

It may help to look at the minidump files from the blue screen crashes. Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site? Here's a link on using OneDrive: http://windows.microsoft.com/en-ca/onedrive/share-file-folder If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time.

It sounds like you could have a virus or other malware. Get your antivirus program up to date and boot into Safe Mode . Note that some viruses can hide themselves from your antivirus program in normal mode, so you really need to scan in Safe Mode . To get into Safe Mode when you first power up, hit F8 about once a second until you get the menu and select Safe Mode. Then run a full system scan. - Microsoft has suggestions and offerings at http://windows.microsoft.com/en-US/windows7/how-do-I-remove-a-computer-virus - Forum moderator Keith has some suggestions along this line at http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/windows-explorer-has-stopped-working/6ab02526-5071-4dcc-895f-d90202bad8b3 - If that fixes it, fine. If not, use System Restore to go back to a date prior to the beginning of the problem. To run System Restore, click Start -> Programs -> Accessories -> System Tools -> System Restore. Click the box that says Show more restore points . - You can c

Related to your graphics driver. If you have a PC from a major maker, eg Dell/HP or a laptop, visit that makers support site & reinstall the chipset & graphics drivers

No. The error appears immideately before the installation begins.

Do you have the option to "Skip" the file? Please give me a detailed description of when the error occurs. For example, windows setup loads files, displays the partition to install windows on, begins the process of copying files then begins to install. Does it occur when the screen below is visible?

When I try to install XP again, the computer can not find....nvrd32.sys.....driver ! Hope somebody can help.  Thanks from Denmark. Does the error appear when Windows is loading files or copying files? If it is copying files you should have the option to skip the file during setup. nvrd32.sys is a driver for Nvidia raid/storage components and can be installed after windows has been installed.

Hello Patrick, I have a similar problem and it's driving me nuts. I've followed all the steps you've mentioned & uploaded the mini dumps file here - Mini Dump One Drive Location. Please have a look and let me know what can I do to fix this issue. The Kernel-Dump is not enabled for me, so couldn't upload it. Regards, Aritra

HI Aritra, Thank you for posting your query here in Microsoft Community. From the dump file that you have provided, I found error "0x0000007F". The file Ntoskrnl.exe is missing or corrupted. There might be a faulty memory or hardware causing this issue. I would like to know some information about this issue so that we could assist you further. 1. Have you connected any external devices other than mouse and keyboard? 2. Have you made any hardware or software changes on your computer? As a first step, disconnect all the external devices other than mouse and keyboard if you have connected any. I suggest you to refer to the following Microsoft MSDN article and try the steps referred in it and check if it works for you. http://msdn.microsoft.com/en-us/library/windows/hardware/ff559244(v=vs.85).aspx Also try the steps in the section "Resolving Blue Screen errors in Windows" in the Microsoft MSDN article. http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen-errors Disclaim

Hi, In order to assist you, we will need the .DMP files to analyze what exactly occurred at the time of the crash, etc. If you don't know where .DMP files are located, here's how to get to them: 1. Navigate to the %systemroot%\Minidump folder. Regards, Patrick

Hi, Thanks for your help, i really appreciate it.

Hello, See if this fix helps you: http://www.kapilarya.com/driver-irql-not-less-or-equal-bsod-in-windows-10 Hope this helps, Good luck :)

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not)a To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this) *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. Link for how to  upload below. http://www.wikihow.com/Use-SkyDrive To ensure minidumps ar

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not)a To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.  We need at least 2 DMP FILES to diagnose and confirm The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. (if available on  your site, MS doesnt have this) *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. Link for how to  upload below. http://www.wikihow.com/Use-SkyDrive To ensure minidumps ar

Hi Thomas, This is issue could be because of graphics card drivers. But according to MSI: This is caused by a compatibility issue with the Qualcomm Atheros Killer Service. We are currently working on a solution. As a temporary fix, you can disable the service and startup item. Refer to: MSI USA Online Technical Support FAQ Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 3 in the above KB article.

Related to Intel Wireless WiFi Link Adapter from Intel Corporation Completely remove the current driver (or software) and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

Please upload no more than five copies of your dump files that were created during the last 14 days as shared files to your OneDrive with a link here . No more than five files please. For help with OneDrive see paragraph 9.3: http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry, thanks in advance for your quick response! Find below the info of the build and made - hopefuly it is all you need. Also, I used the x64 version of the Driver View since the system says it is x64 based, let me know if I should try with the other one. Dell Inspiron 13-7359 Version 10.01.10586 Build 10586 Intel Core i5-6200 CPU @2.3Gz 2401 Mhz, 2 core 4 logical processors System type: x64-based PC Link to files in One Drive: https://onedrive.live.com/redir?resid=87DD7D4364B1B76F!1032&authkey=!AKijDmYURa6mqGc&ithint=folder%2cdmp Kind regards, Karla

Hi - I updated the latest crash - i.e. the 5th dmp file. :( I was only writing in Word and it crashed!

What is the process or steps to booting from USB please

16GB formatted FAT32

you should be able to boot from a USB recovery image and reimage https://www.microsoft.com/surface/en-us/support/warranty-service-and-recovery/downloadablerecoveryimage

Hi Barb How do I start my surface so I can boot from usb

Hi. Let's look into this, the driver associated with iaisp64.sys is the Imaging signal processor driver . You can find this under Device Manager > System Devices. We suggest that you uninstall the driver then restart your Surface to automatically reinstall the driver. We strongly suggest that you check and install for updates too. Let us know how following these steps help you.

Hi Barb thanks for the help eventually I disabled the driver for iaisp64.sys and then it bluescreened and took itself to the recovery area and I'm all done now was quite difficult as even if I left it running just at desktop it would always blue screen and I could never reset in my status it showed no disk and no processor wow anyways all good thanks

Jay, I'm experienceing a similar problem. How exactly did you disable this driver? Thanks in advance

Thanks barb I will try this what size USB should I need 16gb or higher

I tried the fix above and it only worked for a day then the same video_tdr_failure igdkmd64.sys appeared and restarted my pc.  I have an Intel HD 4400 Graphics on my pc. Anyone have any other suggestions? I have already tried to install the newest versions of the video card from Intel which did not work.

Hi Keith, To come up with the best solution, we'd like to know more about your concern. Provide us the answer for these questions: Which operating system are you using? What kind of diagnostics did you performed? What is the make and model of your device? We'll be waiting for your response and we're ready to help.

Hello, Let us reinstall the video card driver and check. a. Press Windows key + R, type devmgmt.msc in the run prompt. b. Expand the Display adapters section, right-click the display adapter c. Click the Driver tab, and then click Uninstall driver. d. Restart the PC and Windows would load the generic video card driver. Hope this helps. Please do let us know if you need any further assistance.

Dell XPS 15 9550 (with touch screen) Windows 10 Pro Intel Core i5-6300HQ 2.3Ghz Ran the diagnostics through the Dell support site.

My problem is not solved. the drivers are up to date still I face blue screen with message Code Error Video TDR Failure lgdkdm64.sys

To further address the video error message you're getting, we suggest that you have this checked with your Original Equipment Manufacturer (OEM). This is for us to have your computer checked for hardware, firmware, and compatibility issues. Regards.

Performed multiple diagnostics all pointing to driver update, but in all cases, appropriate drivers (there are two graphics-related drivers on my computer) are up-to-date. Tried uninstall and reinstall. Sill getting the issue. Any other ideas? Thanks.

Hi, Thank you for posting your query in Microsoft Community. Apologize for the inconvenience caused to you. The issue might occur if the display drivers is not updated or if the driver is outdated. I suggest you to update the Display Adapters by following the steps provided below: Press Windows Key + R , type devmgmt.msc . Expand the Display Adapters . Right click on the driver and select Update driver software . Follow the on-screen prompts to update the driver. Hope the information is helpful. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you.

This is helpful, as the pattern Dan describes is the same as mine. What's troubling, however, is that the frequency of the error has increased AND it is now happening pretty regularly even when starting up with no HDMI-auxiliary monitor attached.

I have the same configuration as that of Keith L. My bluescreens always occur after I wake up my PC from Sleep Mode. But the bluescreen only occurs if I've had a USB mouse+KB and HDMI Monitor attached before going into sleep mode. I can even disconnect everthing, wait 3min or so for the system to quiesce, and then put into sleep mode.  Even then, when I wake up the PC from sleep, I get multiple "video monitor / resolution adjustments" (for lack of a better term), then bluescreen. Windows StopCode = Video TDR Failure igdkmd64.sys All drivers are up-to-date. -Dan

Hi, To resolve your concern about the error you receive when doing a system restore, check out AbreMarais's post on this discussion thread . For your other concern, please contact the developers of the browser for further assistance. Let us know how it goes.

The earlier advise seems sensible and I would have also thought that a device was the cause of my BSOD too.  Yet, it happens at some of the strangest times.  I have them at times when I am doing photo edit work, also when making CD/DVD's (which seemed like it could be a hardware issue) and even at times when I'm surfing the web. Today, I was viewing movie trailers on Apple's web site using QT player. The one constant is the ACEDRV08.sys error on the BSOD.  I don't see any errors in the event logs with anything like that referenced.  Here is one reference in the log on a crash from yesterday... The computer has rebooted from a bugcheck. The bugcheck was: 0x00000050 (0xfffff8a00e4dd000, 0x0000000000000000, 0xfffff880047debd2, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042510-38750-01. So, I don't see any reference to the ACEDRV08.sys or any hardware device failure.  I'm not really sure what to make of it. Once the PC had rebooted, there was a message abou

Hello BriggsR, · Have you updated all the drivers on your computer? The ACEDRV08.SYS errors are usually if the drivers for some of the devices connected to your computer are not updated or malfunctioning. Check the Device Manager if there are any yellow bangs or exclamations under any of the devices. Make sure that you have updated all the drivers on your computer. You can refer the below article that will give you information on how to update drivers: http://windows.microsoft.com/en-US/windows-vista/Update-a-driver-for-hardware-that-isnt-working-properly You can also try to contact HP to check if there are any patches released for this issue. Here is a link for that will give you the support options of HP: http://welcome.hp.com/country/us/en/contact_us.html You can also try to check the Event Viewer that will help you analyze what is the faulty module that could be causing the computer to freeze. http://windows.microsoft.com/en-us/windows7/Open-Event-Viewer You can refer the below lin

I had this problem since I had used a Magix product which I later removed. My win7 system crashed about once a week. I removed acedrv08.sys about two months ago and since then, walla: NO crashes, and NO problems either

I had constant crashes and found out that it was related to a program from Magix that I had installed and removed. I emailed them and they said I could remove acedrv08.sys if I am not using the program. I did that 3 weeks ago and have not had any crashes. I have win7 and it works now great. If you removed the program that had acedrv08.sys remove acedrv08.sys to the garbage and keep it there until you are certain that there is no more need for it.

Hi, just catching up. I still have the problem and, as you say, no consistency. Can be on boot before I even login or doing absolutely anything afterwards (Word, Photoshop and, even, just explorer). So, far its never happened and caused a loss of data (touch wood!). Mine is an HP PC. What's yours (dejay11). Richard

Are there any error reports in Event Viewer? To access the System log select Start, Control Panel, Administrative Tools, Event Viewer, from the list in the left side of the window select Windows Logs and System.Place the cursor on System, right click  and select Filter Current Log. Check the box before Error and click on OK and you see only Error reports. Click on the Date and Time Header to sort. You may need to click a second time to see the latest Report at the top. A tip for posting copies of Error Reports! Run Event Viewer and double click on the error you want to copy. In the window, which appears is a button resembling two pages. Click the button and close Event Viewer.Now start your message (email) and do a paste into the body of the message. Make sure this is the first paste after exiting from Event Viewer. Hope this helps, Gerry Cornell

What kernel module was loaded into the region containing FFFFFA60077CABD2?

I have the same problem and have traced it down to the installation of a program from Magix, Music Studio Deluxe 12 using the Event Viewer.  Doing a search [site:www.protectdisc.com acedrv08.sys] with Bing for this driver and the site that the digitally signed driver came from provided me with only one link: http://www.protectdisc.com/help/support.html This is the information from Event Viewer: I have not uninstalled the Music Studio Deluxe 12 so maybe this is the link I should choose. We are All ONE!

Lots of people apparently: http://www.google.com/#hl=en&q=ACEDRV08.sys&btnG=Google+Search&aq=f&oq=undefined&fp=-dx2DTn7Pl4 MS-MVP - Elephant Boy Computers - Don't Panic!

I'm not sure that this is a Magix. Issue. I fully uninstalled acedrv08.sys using the uninstaller from protectdisc. I haven't had a blue screen since. I can still use Samplitude Producer 10. I thought it might be a Sonar X1 issue but that runs fine without the driver. I think it may have been due to a game loader from Wild Tangent. I uninstalled the loader and that's when I believe my issues started. At any rate the uninstaller from Protect disc seemed to do the trick.

So far from my personal troubleshooting of it, its a bug in the driver.....it is not a virus, something they like to spam in forums, I say this because ive had this error straight out of box, the second time i turned on my gateway nv52 laptop with windows 7 I bought last week.  .........BSOD Acedrv08.sys       Page fault in non paged area , so it wasnt a virus issue. Ill keep this forum updated because so far tech support from gateway has been useless. Brilliant laptop but a pain in the ____ for an out of box issue. Im currently searching for patches in various places and am working to solve the issue. Apparently the driver is associated with authentication certificates for programs, however page faults are page file issues, aka HDD space set aside to function as ram.  A wild guess so far is that the system goes nuts when that driver is moved from RAM to non paged area......this is a total guess so dont hold me to any criticism just yet. Ill keep whoever has the same problem updated on

I had this problem since I had used a Magix product which I later removed. My win7 system crashed about once a week. I removed acedrv08.sys about two months ago and since then, walla: NO crashes, and NO problems either

I don't have the answer, but I would like to get this blue scrn of death from acedrv08 resolved. It has been on going issue since I've own my HPa6642p Home Premium 64 ED. The blue screen of death happens when I leave my machine on for over 24 hours. I would be nice if MS expert could help us out in resolving this ongoing problem. The information I found on my PC is:   Kernel Driver      Running System Start \??\C:\Windows\system32\drivers\acedrv08.sys  Can I just remove it?  Did you get your fixed?  Does it really run at setup? is Virus of some sort?

If acedrv08.sys is "Filter Driver ProtectDisc", any fix for any problems attributable to the driver would need to come from the company that created the driver, apparently " Protect Software GmbH".

This is the latest problem info, as when it "blued out" a few moments ago. I run an Asus X83VMX-2. os=vista-64 Please, keep me in the loop, folks. This has been ____ me off for a few weeks now. Come to think of it, it wasn't an "out of the box" issue in my case. This laptop has worked flawlessly, up untill about 3-4 wks ago, when I started having this problem, and it seems to be randomly infrequent. BCCode: 50 BCP1: FFFFF8800E57A000 BCP2: 0000000000000000 BCP3: FFFFFA60077CABD2 BCP4: 0000000000000000 OS Version: 6_0_6002 Service Pack: 2_0 Product: 768_1 Server information: 298a7c2e-ac7a-41fd-a978-1c5f838fddb9

I have downloaded the intel drivers from the web, but it is not compatible. Then, I realize I have to get the driver from ASUS web for my laptop. Sure, the intel drivers that I download from ASUS web says it is the latest drivers for my windows 8.1. So do with the Nvidia drivers. after I have installed those drivers, I tried to play again. Just for a minutes, the blue screen appears again. And for sure I have update the windows as well. So what is the problem ?

Hi, Since the issue still persists, please do get back to us with the Minidump files. We have sent a private message to you with the instructions on how to send the Mini Dump files to us. Please check the message and do the needful.

I have already attached the files in reply for the private message.

Hi Jimmy, How exactly have you updated the Intel drivers? Have you downloaded and installed the latest drivers from the manufacturer’s website? The Blue Screen error usually occurs when a serious problem causes the computer to shut down or restart unexpectedly. There are multiple reasons why this type of errors occurs on the computer. They usually happen when there are some driver issues in the computer. However, it might also be due to some other software/hardware reasons. In this case, it seems that the faulty driver file is the “ idgkmd64.sys ”. This is a file associated with an Intel Graphics device. So, the first thing that we need to make sure is whether the graphics drivers in the computer are up to date or not. If it is not updated, then you may update the graphics card drivers by following these steps. If you have not tried updating the drivers for Intel graphics card from their website then go to the Computer or Graphics Card manufacturer’s website and search for the latest W

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

Completely remove the current driver and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

Anyone have any idea why I'm getting this BSoD error? Driver_IRQL_not_less_or_equal (netwtw02.sys) I'm using Windows 10 on an Asus ROG GL552VW Wifi Card: Intel-Dual Band Wireless-AC 7265 My WIFI card driver is 18.30.0.9 Check this thread: https://communities.intel.com/thread/96420?start=0&tstart=0 The conversation there is that this condition occurs when in a mesh wifi environment and moving from one access point to another. I'm having the same issue, and my experience seems to indicate that same situation.  Intel says they are working on a driver fix, so this may be what's happening to you as well.

Related to Intel Wireless WiFi Link Adapter from Intel Corporation (Netwtw02.sys) Completely remove the current driver and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

The most recent driver is already installed. Should I reinstall it? What do I do if that doesn't fix the problem?

Thank you for your help and response ZigZag. Here is a link to the zip file: https://dl.dropboxusercontent.com/u/44889961/123/DMP/DMPfiles.zip

Hi guys, I'm facing a problem trying to Zip my DMP file. I have followed the steps, and it is now on my desktop. However everytime I try to Zip it, an error would pop out saying "File not found or no read permission" Thanks

We do need the actual log file (called a DMP file) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. We prefer at least 2 DMP files to spot trends and confirm the cause. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

Mikha You can upload them without zipping it will just take a bit longer.  If it still says access denied or file not found follow the wiki instructions.

Hi Kamal, Is your issue related to Access? Based upon the problem description you have listed, it looks like your issue is with SharePoint, thus posting your question on a SharePoint forum may get you a quicker response. If this is not the case and your issue is with Access, could you please provide some additional information? Best Regards, Nathan Ost Microsoft Online Community Support

Hi, 1. Which version of Windows is installed on the computer? 2. What is the exact issue you are facing related to “rp_skt32.sys”? 3. If you get any error message related to “rp_skt32.sys”, when do you get it? 4. What is the exact error message? 5. Are you aware of any changes made to the computer, prior to the issue? Please answer the questions and also provide additional information, so that we can assist you better.

Hi Microsoft Support, I have got almost the same problem with my Dell Laptop XPS W7 64 bit and Sony Picture Utility / Image Data Converter. I tried System Restore twice but did not work.  I booted with System Recover Disc to no avail. The first I ran start up repair and viewed detailed diagnostics I got the same message as corrupt pxhelp20.sys driver. I logged in Safe Mode and System Restore came up automatically, saying the problem was resolved, but it was not. I can login through Safemode but System Restore cannot resolve the problem. Logging in Safe mode and running System Restore neither helps nor it brings the same corrupt driver pxhelp20.sys again.   It just said something to effect that changes were made to system configuration that cannot be fixed. Is there to avoid a W7 reinstall?  Pls HELP! PS.  Somebody ought to tell Sony to get their rubbish utility programs out of the market!

Hi mat2010, Welcome to Microsoft Answers Forums. Please follow the troubleshooting steps mentioned below. Step 1: - Please check if you are able to start your computer in safe mode. Microsoft Answers Feedback Forum and let us know what you think

Hi Ed, The dxgmms2.sys error may arise due to faulty hardware, outdated drivers, and software conflicts. For us to properly determine what's causing this and provide you with the solution to rectify the concern, supply more information by answering these questions: How and when did the issue start? May we know what exactly happens when you encounter this error? Have you recently installed any updates? Have you made any significant changes to your device prior to this happening? Are there any 3rd party applications or antivirus software installed on your computer? What troubleshooting steps have you done so far? We will be waiting for your reply so we can move forward to resolving your issue.

Hello G, I'd like to get more information regarding this so we could further check and provide a more established workaround. Confirm the list of programs you're trying to stop, better yet, send us a screenshot of the issue. We'll need you to provide this first before we proceed. What was initially your concern prior to using config.sys? We will keep an eye out for your response. Regards.

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

I went to the minidump folder and there is nothing current there, just stuff from an issue I had a couple months back. During install I get 2 errors. The one listed above and "PAGE FAULT IN NON PAGED AREA". Any other ideas?

Go in the BIOS and make sure that the USB Legacy option is enabled. John

Using a Microsoft Office USB connected keyboard. Keyboard works fine until windows setup starts.

Are you using a wireless keyboard? John

search for a file manager app on google.

any suggestions?!?!?!

thanks....that worked, I was able to find the file i was looking for......i originally intended to delete it but unfortunately it was located with in the ROM, so therefore i was not able to delete it!!! but thanks for your help though!! appreciate it!

happy to help:smileyhappy: now, please mark this thread as solved and give some kudos  i'm hungry:smileyvery-happy:

i use "FExplorer Pro"

what about "Active File" ?

yea..i tried that, but unfortunately it denies access to the 'sys' file.

Please provide more information so that the cause of your problem may be diagnosed. Please restart your computer and allow 20 minutes for the system to run before uploading information required to help me investigate your problem. When examining Event Viewer log files many, not all, problems show in the period immediately after the computer has been booted. Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R , type For help with OneDrive see paragraph 9.3: http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

We do need the actual DMP file as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. We prefer at least 2 DMP files to spot trends and confirm the cause. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask If you are using Blue screen view, who crashed, or a similar application, don't.  They are wrong at least as often as they are correct

If you can stay connected long enough go to the HP support site - http://www8.hp.com/us/en/support-drivers.html?pageDisplay=drivers and look for updated drivers for your Broadcom wireless card. Jim

Thanks for the advice. I rolled back my WLAN drivers and the BSOD was no more.

Hi, Install the driver in Compatibility mode and check if it helps to fix the issue. Follow the steps: Right click on the exe Click on Properties Click the Compatibility tab Tick the box labelled Run this program in compatibility mode for Select the version of Windows that this application was designed to run on

None of those worked i did them and It says they are not recognized as the name of a cmdlet, function, script file, or operable program

Are you sure you typed the commands correctly, you can copy and paste. Be sure you are using the Admin command prompt. The commands are correct and will work if entered correctly.

Atikmdag.sys is related to your AMD/Radeon graphics adapter.  Identify the model number of the adapter, then go to the AMD support site and get a fresh copy.  Uninstall the old driver, then install the new one.   BTW, hardware problems, especially with a new computer, should be addressed with the hardware or computer manufacturer.

What build of Windows 10. What is the system spec. I can't guarantee this will work but it's worth running checks first. If method 2 fixes faults then run method 1 again. Method 1: System file checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. Run system file checker (SFC) and see if it helps. Please follow these steps: a. Press Windows + X keys and click command prompt (admin). Or PowerShell (Admin). b. Type the following command in command prompt and press Enter. sfc /scannow If it does not help, use method 2. Method 2: Run DISM tool and check the issue. Please follow these steps: a. Press Windows + X keys and click command prompt (admin). Or PowerShell (Admin). b. Type the following command in command prompt and press Enter. DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth If the problem persists: Try a clean boot and see if the problem persists. https://support.micr

Hi Mikie19598, to diagnose the underlying issue, I need to analyse your Mini-dump file(s): Open Windows File Explorer Navigate to C:\Windows\Minidump Zip up the contents of that folder Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.) Then post a link here to the zip file, so we can take a look for you . . .

Hi, The attached DMP file is of the DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check. This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. Regards, Patrick

In addition to dtscsidrv.sys, there is also sptd.sys. Please remove it. fffff800`c78f8000 fffff800`c7a13000   sptd       (deferred) Image path: \SystemRoot\System32\Drivers\sptd.sys Image name: sptd.sys Timestamp:        Tue Sep 10 16:59:02 2013 (522F8816) CheckSum:         0006AD52 ImageSize:        0011B000 Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4 Driver Description: SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7) Driver Update Site: http://www.daemon-tools.cc/eng/downloads Removal tool at: http://www.duplexsecure.com/en/downloads **Also known to cause issues in Windows 8/8.1**

Good catch! Regards, Patrick

THANK YOU SIR... MY PROBLEM SOLVED....

You are welcome Nitish, and thanks for letting us know.

Hi, First if you are over-clocking anything STOP! Results verified by WinDBG, DumpCHK, and BlueScreenView. 4 of the Bug_Check were 7E and all the same and the other one was CE. BugCheck 1000007E, {ffffffffc0000005, 0, fffff880035b6378, fffff880035b5bd0} Microsoft MVP

Adrien See if uninstalling sptd.sys fixes the problem: http://www.duplexsecure.com/en/faq Is KB 2864202 installed? To check select Start, Control Panel, Programs and Features, View Installed Updates. What is your computer make and model? If not a branded computer what is your motherboard make and model? Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. http://www.nirsoft.net/utils/driverview.html Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system in

Hi, Intel Driver Update Utility

Hi all, 1. I was not over-clocking my PC 2. ezplay.sys was linked to VSO Blind Write software, I uninstalled it 3. I have made these updates : ---->Bios (it took me some times to do it, finally I used Asus tutorial here ) ---->Nvidia's driver ---->Atheros driver 4. Dameon tools is uninstalled Following the advice of Gerry : -I disabled SPTD -I didn't find " KB 2864202" on my PC I did not experience any BSOD since may 11... I don't know if the problem is really solved but for the moment all is ok. If I got a new BSOD I will post the result of DriverView. Thanks for a lot for your anwers... hope I will not need more help. Adrien

Hi Rob, Thanks for answering. You can find the last minidump file there : https://onedrive.live.com/redir?resid=8B6A49181DA6069D!107&authkey=!AONqv6Sh4lwUtm0&ithint=folder%2c.dmp And the Blue Screen View export there : https://onedrive.live.com/redir?resid=8B6A49181DA6069D!113&authkey=!ADeX6hPJJdQWe8A&ithint=folder%2c.txt Hope these files will help. I will try the other tools that you mentionned above and will add the results to the post. Thanks for your help. Adrien

Hi, We need the actual minidumps. Check with ASUStek Support, their on-line documentation and drivers, and ask in their forums about any known issues. Check for updates to the BIOS Microsoft MVP

Hi, - Have you made any changes to your computer prior to the issue? - Do you have the XP installation CD? Follow the steps from this link which talks about a similar issue with a possible fix. http://answers.microsoft.com/en-us/windows/forum/windows_xp-performance/after-logging-into-xp-get-message-re-install/b170e4a0-2670-e011-8dfc-68b599b31bf5?msgId=18373f62-d170-e011-8dfc-68b599b31bf5

If it crashes again, I'll take another look. Keep me updated. Regards, Patrick

Hi, All of the attached DMP files are of the UNEXPECTED_KERNEL_MODE_TRAP (7f) bug check. This bug check indicates that the Intel CPU generated a trap and the kernel failed to catch this trap. Regards, Patrick

That is the NVIDIA Graphics filter driver. Okay, let's try from nVidia directly as opposed to Lenovo. 1. Uninstall video card drivers - http://www.nvidia.com/object/IO_13955.html 2. Go here - http://www.nvidia.com/Download/Scan.aspx?lang=en-us Keep me updated. Regards, Patrick

Hi Patrick, Sorry to inform you that I've had a crash again. This time with the nvkflt.sys driver. If you have any more suggestions I would be happy to hear :-) Regards Niels

Niels, Please enable Driver Verifier: Driver Verifier: What is Driver Verifier? Driver Verifier is included in Windows 8/8.1, 7, Windows Server 2008 R2, Windows Vista, Windows Server 2008, Windows 2000, Windows XP, and Windows Server 2003 to promote stability and reliability; you can use this tool to troubleshoot driver issues. Windows kernel-mode components can cause system corruption or system failures as a result of an improperly written driver, such as an earlier version of a Windows Driver Model (WDM) driver. Regards, Patrick

Another crash ! Should I disable verifier for now, or should I continue for 24 hours ? https://onedrive.live.com/redir?resid=4AAFC0A45C552E0B!167&authkey=!AHZdl4yZCsMbVlE&ithint=file%2c.dmp

Thanks Patrick, I've uninstalled the drivers, and downloaded and installed from Lenovo's site. Now we'll just have to wait and see if this helps. Anyway, the driver version was the same, but I'll hope for the best. Regards, Niels

Hi Patrick, Another crash yesterday :-( This time the error was DRIVER_IRQL_NOT_LESS_OR_EQUAL on ntoskrnl.exe Minidump is placed here https://onedrive.live.com/redir?resid=4AAFC0A45C552E0B!166&authkey=!ABgRPbnUFHvtY2Q&ithint=file%2c.dmp More suggestions ?? Regards Niels

Great, I look forward to your update. Regards, Patrick

Thanks Patrick, I'll give it a try, and response back with the result in a few days Regards Niels

No you don't. That file belongs to malware. If you are getting a message that the file is missing when you start Windows, either you uninstalled the malware program or your antivirus/antispyware program did. In any case, a reference was left to the file in Startup. You can remove the reference by managing your Startup. Because you had one piece of malware, the chances are also high that you had others. It would be a good idea to scan. I recommend downloading and installing MalwareBytes' Antimalware (MBAM) from http://www.malwarebytes.org . The program is free. (There is a paid version but you don't need to buy it to remove malware.) Manage Startup: (for XP) Start>Run>msconfig [enter] This brings up the System Configuration Utility. Look on the Startup tab and find the probable culprit. Uncheck the box next to its name, Apply and OK out. You don't need to restart immediately, but the next time you do you'll get a dialog saying you've used the Utility. Just tick the box that says in effe

It is neither a Microsoft nor Dynex issue. Download the driver from HERE

Can you tell me the locations/directories where My Documents, y Scans, My Pictures are located?

There is only one file named Windowsbackup but when I looked for a directory I found one named after my laptop with 8 subdirectories named backp set...... What you created was an ordinary file backup. Since you do not have a system image, you cannot restore it. If you are unable to repair Windows then you must reload it, then restore your personal files from your backup. If you wish to back up the files you created since 27 April then you can do so by booting the machine to a Command Prompt and copying your files using console commands such as xcopy.exe or robocopy.exe. By default your personal files are stored in folders such as C:\Users\{Username}\Documents, Pictures, Music etc. I recommend you ask a computer-savvy friend to assist you. I also recommend that you reduce the interval between backups. It appears it is too long.

The sys image is dated 04/27....so would I loose anything changed or new since that date? It depends what exactly you mean with "sys image". How did you create it?

The WindowsImageBacku[ was created throught the widows backup in Windows7 (automatic backup).  It is located on a separate hard drive. Since it sounds like the system image will overwrite anything since 04/27, should I copy all my files from the c:\ drive onto the seprate (f:\) drive that I need or want?  The problem is I don't know where they all are.  When I go into my user directory, and look at My Documents, My Pictures, My Scans, what is the actual location of those files?  What about my Outlook, contacts, email, etc?

I understand what you are asking and I don't know the answer.  I am assuming that the sysem image dated 04/27/2014 was automatically created (via auto backup???) because I did not manually create it. There is only one file named Windowsbackup but when I looked for a directory I found one named after my laptop with 8 subdirectories named backp set......

The WindowsImageBacku[ was created throught the widows backup in Windows7 (automatic backup).  It is located on a separate hard drive. It is still not clear what this "image" might be. In the Control Panel / Backup and Restore there is an item on the left to create an image of your System drive. It generates one big .VHD file. On the right there is the usual user file backup. It creates a number of .zip files. Which one do you have?

Hi Aman, Thank you for being part of Windows 10. Did you make any changes to the computer prior to the issue? To help troubleshoot error messages and other issues, you can start Windows 10 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. How to perform a clean boot in Windows Note: Check the title “How to reset the computer to start as usual after clean boot troubleshooting” for reverting to normal mode. Note: It also applies to Windows 10. Do get back to us for any issues pertaining to Windows in the future. We will be happy to help.

The bluescreen says that the problem was caused by the file netw5v64.sys, which is a wireless network driver. How do I solve this problem? Update the Intel Wireless driver: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+WiFi+Products&ProductProduct=Intel%C2%AE+WiFi+Link+5300+and+Intel%C2%AE+WiFi+Link+5100+products&ProdId=3062&LineId=1784&FamilyId=1783 "A programmer is just a tool which converts caffeine into code" CLIP- Stellvertreter http://www.winvistaside.de/

I have four types of Adhoc settings, should I change the all four? 1) Ad Hoc Channel 802.11a 2) Ad Hoc Channel 802.11b/g 3) Ad Hoc Default Wireless Mode 4) Ad Hoc QoS Mode

My computer - right click  - manage device manager (double click to bring up) - a whole list will come up search for - - Network adapters look for your  - WiFi Adapter -double click to get into management of it-  search for the  Advanced tab should be beside General tab - just try Changing the  channel to be safe note the current settings. try Adhoc you should than see in the bottom right hand of screen a message that says something like "windows has recovered from error" I hope this works for you.

I apologize in advance because I am not a computer person. My computer - right click  - manage device manager - Network adapters - WiFi Adapter - Advanced - Change channel When I did this I got a message that something had recovered from a crash and was working again.(sorry I did not write down the message.) I had been having BSOD repeatedly.  I was ready to do a fresh install.  So far so good.  I thought I would post this in case it helps someone.   I spent countless hours on the web looking for an answer.

I apologize in advance because I am not a computer person. My computer - right click  - manage device manager - Network adapters - WiFi Adapter - Advanced - Change channel When I did this I got a message that something had recovered from a crash and was working again.(sorry I did not write down the message.) I had been having BSOD repeatedly.  I was ready to do a fresh install.  So far so good.  I thought I would post this in case it helps someone.   I spent countless hours on the web looking for an answer. Sorry man, wich value have you changed exactly and where? You changed the value of "Ad HOC channel  b/g in advanced?? Wich value channel did you set?? I have your same trouble with bsod. Help me, please...

Update the Intel Wireless driver: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Wireless+Networking&ProductLine=Intel%C2%AE+WiFi+Products&ProductProduct=Intel%C2%AE+WiFi+Link+5300+and+Intel%C2%AE+WiFi+Link+5100+products&ProdId=3062&LineId=1784&FamilyId=1783 That driver installed, but then I could not connect to any networks. I installed this driver, which is dated January 4th, 2010, but that driver was current when this machine was bought. Driver from Dell Drivers and Downloads: http://support.dell.com/support/downloads/download.aspx?c=us&cs=19&l=en&s=dhs&releaseid=R246753&SystemID=studio1555&servicetag=7J8FYK1&os=W764&osl=en&deviceid=15759&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=0&libid=5&typeid=-1&dateid=-1&formatid=-1&source=-1&fileid=360746 . Goldfish64 - Please remember to mark any replies as answers if they help and unmark them if they provide no help.

You didn't read what I said.  The link you sent applies to Windows 8.1.  I am using Windows 10.

After reading all the posts and googling, I found out that the only way to get rid of the point64.sys file is to move it on top of the c:\windows\system32\drivers\point64.sys (they are in effect the same file). I used the "advanced" button under file properties / security tab and took ownership of the file; then removed all permissions and granted "full control" to "Everyone". Had to use the "remove inheritance" button, etc. Do the same for all folders, up to the "windows.old" folder. This will enable you to cut/paste the file to "c:\windows\system32\drivers\point64.sys" (replacing it). Side note: you will not be able to remove it because "it is in use by another program" (but you can rename it). Whatever. After moving the file you will be able to remove the windows.old folder (if you changed the folder permissions the same way).

Thanks for all the answers.  It actually finally disappeared on it's own.

This took five minutes and was fully successful on the Bootcamp Windows 10 pro partition of my Mac. Many thanks for the easy solution (for someone familiar with permissions protocol etc). Shame that without scripting something there's no easier way to do this for those "everyday users" who whilst have an appreciation of Windows file structure don't get much further than browsing files and end up relying on sometimes questionable third party solutions.

I had two intances of these files in my Windows.old.   I can move and/or  rename the two point64.sys files anywhere on drive C: , i just cant delete them.  Even with a name and location change the file is always file in use - open in another program after boot.  I cant move them off drive C: I have named them fred1 and fred2 and moved them out of Windows.old  to the desktop and can now delete the Windows.old folder.    I've tried various delete methods on the files  including disk cleanup,  take ownership, delete on reboot, filekiller, DOS shortname delete, safeboot. What i plan to do now when i get around to it is load up a USB linux stick  and use that to delete the files.     I've looked at all the attributes and the only thing i can find odd about these files is the description is point32k.sys not Point64.sys

Hi Barry, Thank you for replying. We regret for the inconvenience. There are possibilities that some residue files would have left after the upgrade. I suggest you to perform Disk CleanUp and check. You may refer to the following wiki article by "Andre Da Costa" and see if that helps: http://answers.microsoft.com/en-us/windows/wiki/windows_10-win_upgrade/how-to-free-up-disk-space-in-windows/2458cc31-bd19-482f-ace5-7e3bd9da8098 Hope this helps. Let us know if you need further help and we'll be happy to assist.

I was unable to give permission to "everyone" Did not see Everyone listed. When I tried to give full control to others listed (user, etc.), it simply grayed out. The files and folders remaining occupy about 67 Kb of space. Perhaps I should leave it alone. However, I was able to remove the entire windows.old folder and contents on my new laptop using disk cleanup. Bizarre.

Hi Barry, Thank you for posting your query in Microsoft Community. I understand your concern regarding the issue that you are facing. I suggest you to refer the link below and check if it helps. http://windows.microsoft.com/en-us/windows-8/How-remove-Windows-old-folder Note: Before you use Disk Cleanup, make sure that all of your files and settings are where you expect them to be. Deleting the Windows.old folder can’t be undone. Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

While these were well thought out and excellent suggestions, they did not solve my particular problem.  Since the Windows.old directory on my PC is now 1 file, 11 folders and 0 bytes that can't be removed, I guess I'll just live with it.  Thanks anyway.

Move the file to C:\Windows\System32\drivers and overwrite the existing file. It's exactly the same file. You can't even delete it with full ownership, safe mode, command prompt etc. But you can rename it, move it to somewhere on the same volume. Crazy hey. Did you install Microsoft IntelliPoint at any point on any of those two PC's? I think this might be the culprit.

1) go here to get setup floppys of xp http://support.microsoft.com/kb/310994 if no foppy drive you can purchase a portable for under $20. or borrow one 2) go here for how to do http://support.microsoft.com/kb/307545 good luck

A bit more info I've found regarding rik v m_9EC60124.sys. "It appears to be a dynamic driver that disappears when it's finished, no evidence of the driver found in other system reports". So there is an excellent chance that its disappearance and the fact you thought Norton had removed it was nothing more than mere coincidence.

rikvm_9ec60124.sys I was repairing a laptop and wanted to backup there files only to find out that Norton detected 13 different viruses on that hard drive this was while getting premission the access there user file. Now it turns out I have this one problem everytime I start my computer. I have run Norton's

Hi Jerry, rik v m_9EC60124.sys  is possibly / more than likely an  Intel WiFi Driver. Your spelling, with a ' u ' then no, it shouldn't. But personally, I'd say the same about Norton, it shouldn't be on your machine. It's resource heavy, and if you are 64bit, will insist on killing your machine. I'd seriously, as a free option replace with resource light and bsod friendly Microsoft Security Essentials. Want paid?? My shout is for ESET. Let us know if you feel like removing Norton. There's a clean up tool that will remove the flotsam it leaves behind that will then interfere with your new AV making you think "I wish I still had Norton". Now, far be it for me to say this may be a deliberate marketing strategy.........

Hello Jerry H, This thread was created in the Windows Update forum; the Microsoft Moderation team has moved this thread to the System Repair and Recovery Forum.

Hi mikescze Would normally expect .sis file sent by Bluetooth to be in "Messaging" > Inbox.

well they are not int there. Any .jar application I just send into C:/data/installs and they are in app. manager. But .sys files are not visible there. Am I putting .sys files into wrong folder?(I am not so experienced with mobile phones) EIDT: of course it's .sis, not sys

mikescze wrote: Hello, I am trying to get some pdf/doc reader for my nokia 5230, but every program I downloaded is in .sys format. When I put it on memory card via Bluetooth, I can't find them on the phone. Do I need some sort of special installer for those files? or where can I find those sis files on mobile ? They are not visible in Application manager... Thanks alot for your help. Are you using card reader to transfer the files ? Anyways, let the memory card be in your phone.. In your PC, Right click on the sis file you want to transfer-->Send to-->Bluetooth--> (Select your phone)--> send... This will arrive in your phone as a message... When you click on the message.. it will automatically start the installation and ask you the destination.. Select Memory Card.. and there you are.. --------------------------------------------------​--------------------------------------------------​--------------------------------------------------​--If you find this helpful, pl. hit the White Star

Hi mikescze Might have suggested using a file browser such as Y-Browser by Dr Jukka to try to track it down.

Hi, The error igdkmd64.sys that you're getting may be due to outdated drivers. There are certain steps that you can do to troubleshoot this issue. Kindly follow the methods provided by Eeshwar Kumar on this link and see if resolves your concern. Get back to us if you need further assistance.

The pxhelp20.sys is a third party driver, not a part of Windows, and may have been installed with third party CD/DVD burning software. What CD/DVD burning software is installed ?

Hi, BugCheck 3B, {c0000005, fffff8000a091fba, ffffd0002038dd00, 0} Probably caused by : dxgmms2.sys ( dxgmms2!VIDMM_CPU_HOST_APERTURE::UnmapRange+3a ) dxgmms2.sys is a Windows component which means something else drove it into Fault. 1. Microsoft MVP

Hi, Thank you for posting your query in Microsoft Community. Based on the information you have provided, I understand that you are getting error message “DRIVER_IRQL_NOT_LESS_OR_EQUAL (e22w8x64.sys)” in Windows 8. I will certainly help you with this issue. Please follow the methods. Method 1: Let’s test the issue in clean boot status. Refer to the link. How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8 http://support.microsoft.com/kb/929135 NOTE : After troubleshooting, revert the computer to start as usual (Refer to “How to determine what is causing the problem by clean boot” from the link mentioned above) Method 2: Update the video card drivers and check if that helps. a) Move the mouse to bottom left corner and right-click on the ‘ Start icon’ . b) Select ‘ device manager’ . c) Expand ‘Display adapter’ and right-click on ‘display adapter’ and select ‘ update driver software’ . If you face any more issues while working with Windows do pos

You need to update the intel(R) wireless-N Card. Check for driver updates from official Dell or Intel Website. Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10 Regards.

Hi, Thank you for posting your query on Microsoft Community Forums. From your issue description , I understand that you are getting BSOD when you try to turn on the computer. 1.Have you made any recent changes to the computer? Let’s follow the methods provided below and check if it helps. Method 1: Try to unplug all the external devices except keyboard and mouse then start the computer and check. Method 2: If you are unable to boot to the Desktop, perform startup repair using Windows 8 DVD. a. Boot from the Windows 8 DVD. b. Once you get the welcome screen of installation with the option “Install now” c. Click on Repair your computer d. On the next page click on Advanced Options e. Now click on Troubleshoot f. Click on Startup repair and follow the on screen instructions Method 3: Perform system restore to previous working date. a. Boot from the Windows 8 DVD. b. Once you get the welcome screen of installation with the option “Install now” c. Click on Repair your computer d. On the nex

Follow Step 1 and 2 in this malware removal guide: http://www.selectrealsecurity.com/malware-removal-guide If you have any questions, just ask me. I hope this helps you. Brian

"Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss." How do you know what files are infected?

rikvm 3851 d56.sys Delete any thing in your uninstall programs that has to do with "CYBER LINK,then run Norton Power Eraser,wala, it's gone,shame on Cyber Link.

i have this problem too i just found it today using the norton power eraser iused the links but and downloaded the file but,it cannot find the virus, but the norton power eraser is still picking it up can i get some instructions please?

I don't believe RIKVM 38F51D56.sys  is a virus,it is a downlod from Cyber Link that contines to reappear because you have it in you installed programs,how it got there I haven't a clue,but I uninstalled all Cyber Link Productcs becaus Norton Power Eraser tells me that it is BAD and is a virus. This does not work http://www.microsoft.com/security/scanner/en-us/default.aspx , it tells you your computer is clean but you run the Eraser again and RIKVM 38F51D56.sys  continualy shows up. Any sugestions would be apreciated,I know longer have RIKVM 38F51D56.sys  on my compter ant it it is running much better, I have not notice any data loss.

Yeah i'm definately experiencing that just i am convinced a spiteful person i know sent it

I was notified today by Verizon that someone used my IP address to illegally download information from someone's website and that this potentially put me in legal jeopardy. I had to change the password on my internet service and I am not sure even that will help. RIKVM38F51D6.sys is a root kit virus which opens up a couple of important questions for those of us using Microsoft software, especially Microsoft Security Essentials which is supposed to protect us from people invading our opperating systems. I tried getting this virus out when I had Norton Security and it didn't work but then I am not using a Norton browser; I'm using Windows 7. I think Microsoft owes it to all of us to defend THEIR software products from this type of invasion and should do everthing possible to help us get rid of it once it does get into our hard drives. I also think Microsoft and other internet companies should do more to find and prosecute these criminals who are causing these problems. I would like to he

http://www.microsoft.com/security/scanner/en-us/default.aspx This does not work,you can run this tool and it tells you your computer is clean,but when you run Norton Power Eraser rikvm shows up again,rikvm is from Cyber Link,you have to delete all Cyber Link products out of your uninstall programs,run Norton Power Eraser and you will see rikvm 38f51 d56.sys is gone.

Hi, I appreciate your answer but I'm still a little confused. I have never downloaded any programs from any company or website called Cyberlink but when I check the installed programs in control panel I noticed there are 2 Cyberlink programs in my system: Cyberlink Media Expresso & Cyberlink power DVD 10. I don't know what either of them do but before I uninstall them I need to find out. I also would need to know what the connection is to RIKVM 38F51D56.sys.

Hi, RIKVM 38F51D56.sys Virus is a root kit virus which affects the system files and disables the system configuration. It is virus which infects the system configuration and disables a computer boot after a certain period of time. Please use the online safety scanner to remove the virus. http://www.microsoft.com/security/scanner/en-us/default.aspx · Scan your computer using Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software. · The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software. Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

are you installing xp on this drive?? if so you will have to slipstream the sata drivers on to the xp installation cd, or put them on a floppy disk and install with F6 during install of xp with raid . see the following: ftp://ftp.supermicro.com/CDR-USAS2-LSI_1.01_for_AOC-USAS2_LSI_AOC/AOC-S2308L-L8i_L8e/Driver/2308/Windows/v2.00.58/XP_x86/sas2xp86.txt http://www.filewatcher.com/m/sas2xp86.sys.55296-0.html

Hello Elizabeth23, XP is already installed at another disk on the pc. I just want to add another sata hard drive to the machine. Is there a trusted site where i can download the driver since i cannot find the xp installation cd.

go to the sata drive's manufacturer website and look for sata controllers for xp, the second link I gave you has downloads for this particular file, but I have not used it, it would be best to get them from the manufacturer. some interesting tips on installing a secondary sata drive at this link is the first drive IDE or SATA??

Alright here is the dump file. https://onedrive.live.com/?cid=2C3721EF33A8CC3D&id=2C3721EF33A8CC3D%21112

Hi, It appears the zip is empty. Can you please re-zip and re-upload? Regards, Patrick

Thanks! DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1) bug check. This indicates that a kernel-mode driver attempted to access pageable memory at a process IRQL that was too high. A driver tried to access an address that is pageable (or that is completely invalid) while the IRQL was too high. This bug check is usually caused by drivers that have used improper addresses. Regards, Patrick

Hi, Translate the Windows 7 methods and use them on Windows 8/8.1. Resolving Blue Screen errors in Windows 8/8.1 http://windows.microsoft.com/en-ca/windows-8/resolve-windows-blue-screen-errors Resolving stop (blue screen) errors in Windows 7 - has a section for if you can or can't Microsoft MVP

Ok so the folder is empty and my computer won't let me zip the file. It keeps giving me a file not found or no read permission error

Hi. Copy the file to the Desktop or another folder then ZIP it from there. If you have more than a few please put them all in the same ZIP. Rob - SpiritX

Are you running Microsoft Security Essentials? You have posted to a forum for users of Microsoft Security Essentials. If so : Start here - https://support.microsoftsecurityessentials.com/ and select the link that says - I think my computer is infected. Options will vary by region, but phone support leads you to Microsoft Answer Desk ( http://www.answerdesk.com/ ) in the US at this time. After an initial free consultation, a fee will be charged for assistance, based on the details of the case. If not : You can start here: https://consumersecuritysupport.microsoft.com/ (which will also lead to the paid support options if you are in the US) In other regions not served by the link above, go here: http://Support.microsoft.com/security and go to the “assisted support” or contact us menu. This web site - http://www.bleepingcomputer.com -  contains details for many of the common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remov

Try this http://forums.techarena.in/networking-security/1410686.htm

Are you running Microsoft Security Essentials? You have posted to a forum for users of Microsoft Security Essentials. If so : Start here - https://support.microsoftsecurityessentials.com/ and select the link that says - I think my computer is infected. Options will vary by region, but phone support leads you to Microsoft Answer Desk ( http://www.answerdesk.com/ ) in the US at this time. After an initial free consultation, a fee will be charged for assistance, based on the details of the case. If not : You can start here: https://consumersecuritysupport.microsoft.com/ (which will also lead to the paid support options if you are in the US) In other regions not served by the link above, go here: http://Support.microsoft.com/security and go to the “assisted support” or contact us menu. This web site - http://www.bleepingcomputer.com -  contains details for many of the common infections, often immediately after they began to appear in the wild, and instructions are provided for how to remov

Please select your language from the drop down list at the bottom of the page to post your question in the language of your choice. The forum you posted in is for English only. If you do not find the desired language , support options for additional international locations can be found by following the link below: Bonjour S'il vous plaît sélectionnez votre langue dans la liste déroulante ci-dessus pour poster votre question dans la langue de votre choix. Le forum où vous avez posté est en anglais uniquement. Si vous ne trouvez pas la langue de votre choix ci-dessus, en charge des options pour d'autres destinations internationales peuvent être trouvées en suivant le lien ci-dessous: Merci http://support.microsoft.com/common/international.aspx

We do need the actual log files (called a DMP files) as they contain the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. Please follow our instructions for finding and uploading the files we need to help you fix your computer. They can be found here If you have any questions about the procedure please ask

Dear Team, BSOD is still not solved. I followed the instructions on how to find, delete upload and install the new driver well. I 've also made a printscreen of my network adapters and zipped it together with the new DMP files. The files dated 09-22-2015 are only 2 instaed of 3?? Below the link where you can find the file. https://onedrive.live.com/redir?resid=E225B7668B4319EA%21125 Allan

Dear Team ZigZag, Thanks for the answers/solutions to my problems (BSOD). I still have to start WIFI under adapter settings. It will not start automatically. Regards, Allan

Ok, so you suggest remove and install the wifi driver, but where can I find the driver for this wifi, my current driver seems to be: Manufacturer:    Intel Corporation Description:    Intel(R) Wireless WiFi Link 4965AGN Driver version:    13.3.0.137 I found this web page only with Win7 drivers. https://downloadcenter.intel.com/product/50566/Intel-Wireless-WiFi-Link-4965AGN It only says here it would be a newer driver: http://www.tomshardware.co.uk/forum/id-2792483/intel-wireless-wifi-link-4965agn.html There is also a suggestion this is happening after the screen saver is activated. It seems it's what I am experiencing. Also Win10 Shutdown option is NOT a real shutdown, I have to restart the computer to get my WiFi card connected again. I would to have some instructions on how to do this: "disabling "802.11n mode" on the adapter fixes this."

Hi ZigZag3143, Thanks for your response on my question. Below the link where you can find the zipp file. https://onedrive.live.com/redir?resid=E225B7668B4319EA!1530&authkey=!ANnna1uiZGm5P8I&ithint=file%2czip Allan Power

Allan These were Related to NETwLv64.sys Wireless WiFi Link Driver from Intel Corporation Completely remove the current driver and install the newest driver available.  For instructions on how to do that Read all about updating drivers by my partner JMH3143 here http://answers.microsoft.com/en-us/windows/wiki/windows_other-hardware/updating-a-driver/a5e6345e-af9b-4099-bef0-8d22254aa1c1?tm=1436753520149

Care to be more specific?  What troubleshooting have you done?

You need an inf file. Is there an inf file in this folder? If youre trying to add drivers from an old hdd, find the install files for whatever it is

1. What is the make and model number of the computer? >> DELL E6530 2. What driver are you trying to install? >> None, just checking if anything runs that should not... 3. Do you receive any error code / message displayed when trying to install the driver? >> No 4. Which edition of Windows are you using? >> Windows 7 Professional 64

Using auto run, this is pink, not normal.  File is labeled wpro_41_2001.  A problem I have developed is that when I try to open a pdf file I get a jpg photo, I get an error "com surrogate" stopped working.  Also, using XMC-Kodi, some xeph codecs Bare pink

Hi Rukus, Thank you for posting your query on Microsoft Community. This issue could be some changes in system settings. To assist you better, provide us the following information: 1. What is the make and model of the Computer? http://answers.microsoft.com/en-us/windows/forum/windows_vista-desktop/com-surrogate-has-stopped-working/71199313-99a1-43fa-abda-ab44a84bfb6e?page=1&tm=1432099694219 For any Windows related assistance in the future, feel free to contact us and we will be glad to help.

Hi, 1. What is the make and model number of the computer? 2. What driver are you trying to install? 3. Do you receive any error code / message displayed when trying to install the driver? 4. Which edition of Windows are you using? Example: Windows 7 professional 32 Bit Please provide the requested information for a better understanding of the issue, and to receive accurate troubleshooting.

I'm not entirely sure but it may have some thing todo with "Intel Smart Connect"

Stoney Good job sticking with this.  Fingers crossed here as well.  Basically you have made your system healthier so even if you do get the occasional one they can be found and fixed more easily

Hi, thanks for the quick reply. The link for the DMP and MSINFO: https://skydrive.live.com/redir?resid=72ED389618AD4723!107&authkey=!AFRDlgqLf-1gEIk . Thank you.

Stoney Windows update?  For windows files, or the drivers? Boot into safe mode with networking and it shouldnt.

Soney Sorry for not explaining further Take the first driver and snip the link.  Go to it.  See arrow in snip for download link Just repeat for the rest of the links.  If you would prefer to update to SP-1 first that might save you some effort because many of these drivers are updated in SP-1

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking. If you are overclocking stop.  (chances are if you dont know if you are, you are not) To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder. The procedure: * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine. * Zip up the copy. * Attach the ZIP archive to your post using the "paperclip" (file attachments) button. *Please upload them to a file sharing service like Skydrive or"Rapidshare" and put a link to them in your reply. To ensure minidumps are enabled: * Go to Start, in the Search Box type: sysdm.cpl, press Enter. * Under the Advanced tab, click on the Startup and Recovery Settings... button. * Ensure that Auto

Stony These were related to memory corruption (probably a driver) First I would Update these drivers from as far back as 2005 I would then run the update assistant and update to SP-1 iirsp.sys                   Tue Dec 13 16:48:01 2005 (439F4191) Intel Raid StorPort Driver http://windows.microsoft.com/en-US/windows7/uninstall-sp1 http://windows.microsoft.com/troubleshootwindows7sp1

Hi,  i'm having trouble downoading any of the updates or even finding them using those links.  Bit confused which one to download on each of the websites.

Legend!!! :)  Finally updated to sp1 and most of the drivers.  Havent had an issue since so fingers crossed its all sorted and my nightmare is over.  Thank you so much for the help, I have a good feeling its fixed now.  Hasn't stayed on for 6 hours straight in a long time.

Main issue i'm having now is im using windows update and before it can even get close too finishing update blue screen pops up and ruins it all.  I keep trying hoping ill get lucky and it will update in time.

We do need the actual DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible. WE NEED AT LEAST TWO DMP FILES TO SPOT TRENDS AND CONFIRM THE DIAGNOSIS. If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you dont know what it is you probably are not overclocking. Team Zigzag3143.com

Here is a zip of the last four BSOD i had to SkyDrive . The .nfo should also be in my skydrive . ( I will also be putting every new BSOD in my skydrive.) New BSOD: 10/11

Mike These were all basically video related. "It's not a true crash, in the sense that the Blue Screen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception". Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OS's like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD. If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long e

Is there nobody else who has encounterd this problem who know how to fix it?

I cannot distinguish the new dumps from the originals. They are all dated 12 August. Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please. http://www.nirsoft.net/utils/driverview.html Please run Driver Verifier and upload the resulting dump file to your OneDrive: https://msdn.microsoft.com/en-us/library/windows/hardware/ff545448%28v=vs.85%29.aspx?f=255&MSPPError=-2147217396 Immediately before running Driver Verifier I recommend you create a System restore point.

Update your Nvidia graphics driver to 368.81: http://www.nvidia.com/content/DriverDownload-March2009/confirmation.php?url=/Windows/368.81/368.81-desktop-win10-64bit-international-whql.exe&lang=us&type=GeForce

I have already tried those and others but still get the same bluescreen message, and i just tried the ones you linked again and it is the same. and I have added the new minidumps to the onedrive link, if that helps. Please help me.

I have solved the problem by going to https://www.microsoft.com/en-us/software-download/windows10 and pressing update now and letting that program update my windows 10. After that it seem to have fixed the issue!

Hi Mason, I ran the camera app for about 3 hours and the error did not occur. When i am using the Zoom program the error usually occurs after about a half hour to an hour. I ran the Surface Diagnostic Toolkit and it did not resolve the issue. Any suggestions? Thanks, M

Thats the first thing i did updated all drivers and even downloaded a complete package: https://www.microsoft.com/en-us/download/details.aspx?id=55489 Either the driver needs an update or Zoom need to do one to get these to stop BSOD. This really does not look good as we was replacing all staff with surfaces and this is happening and i bet your having the same frustration. Thanks for you reply with the update would really appreciate it if you keep me up to date on what Zoom case. Thanks Again

Hello mas409, We definitely understand the concern with your device booting into the blue screen with the fault error message. We would like to check a few things with you to see if this is more something related with the software or management of the camera, or with the actual camera's hardware itself. 1. What program is being used for the video conference? 2. To clarify, this error does not occur when not the camera, correct? We look forward to receiving your response to help continue moving this towards a resolution! Sincerely~ Mason L. Microsoft Surface Technical Support www.Support.Microsoft.com/Surface

Please could someone find a fix for this as I am having this issue company wide on our brand new surface laptops.

This is the last response I recieved from Zoom after they reviewed my meeting logs from when a crash happened: “The conclusion is that the crash occurred due to a video rendering problem. Please help ensure to install any pending windows updates and also update camera device drivers and also update the graphic drivers to check if this helps.”

I have contacted Zoom and upload all details they required. As far as I can see this problem could be from Zoom. The support team told me they would look into it and have an update soon. Do hope they can fix it!!! It is very frustrating...

Hi Mason, 1) I am using a program called Zoom to attend online classes. I asked the school’s IT technician and he stated he has not heard this problem from other students. 2) I have only experienced this error while using the camera. Thank you!

my surface laptop got exactly the same issue and the bcod recorded as follow: Log Name:      System Source:        Microsoft-Windows-Kernel-Power Date:          11/12/2017 14:07:08 Event ID:      41

Hello mas409, Has this issue ever occurred if only the Camera app, or Skype is running? If this is something that is only occurring on your device while in a video conference with that particular error, but does not occur with a pre-installed Windows application then we may have some other issue occurring between the specific video application and your device as opposed to a hardware related issue. Please test a pre-installed camera application, or a Microsoft program like Skype, to see if the issue is consistent with other camera applications. If you would like to ensure that Windows Updates and applications are installed and allocated correctly, you could run the Surface Diagnostic Toolkit and see if this helps your situation. This toolkit should only take about 10-20 minutes to run completely, and goes through a couple of restarts to complete. We look forward to hearing the results so we may better determine the issue at hand! Thank you~ Mason L. Microsoft Surface Technical Support

Hello mas409, This definitely concludes that this is not a hardware related issue, but rather a software related issue. We may be limited on this as we don't have direct access to the software being utilized for your classroom, but from what we can see in the specifications your device should be able to handle using Zoom screen sharing. If at any point this Zoom software is causing your system to crash, but the camera itself is not causing the system to crash, it may be in your best interest to notify the Zoom support team about this occurrence. You may find the instructions for creating a service ticket for Zoom at their Zoom Help Center . If you scroll down to the bottom of the page, there's a section titled Get Help, and an option to contact support there. If Zoom support is able to tell you if something in Windows is not allocated properly for the software and would require a change or a fix, please let us know so that we can provide the necessary steps to help you resolve this iss

Montgomery We cant help you with circumventing the game.  We have no idea what the "cheat" does to the system and we cannot help with anything but Microsoft products.

All he want to know is why, when the system file dbk64.sys is used, Windows freeze? It's a Microsoft Windows related issue, right?

Hi Guys, The blue screen is back. The frequency has surely reduced but its still happening every once in a while. The latest link for the minidump files is https://1drv.ms/f/s!Ao0gzd8aFI4qgdBrhs2jSEwyYtlmjA Thanks again for your help.

The error still point to the Netwbw02.sys. Can you provide the following file which has more information on the crash: C:\Windows\MEMORY.DMP The memory.dmp file will be quite large, you could zip and compress the memory.dmp file with a third party application such as 7-Zip.

You're welcome, and good luck!

Thanks a ton auggy. I'll uninstall the McAfee and IDM right away.

It may help to look at the minidump files from the blue screen crashes. Can you zip up the minidump files in the C:\Windows\Minidump folder and make available (provide link) via a public folder on OneDrive or similar site? Here's a couple of links on using OneDrive (SkyDrive): http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq http://windows.microsoft.com/en-ca/onedrive/share-file-folder If you have problems zipping the minidump files copy the minidump files to another location such as a folder on the Desktop Also, you do not necessarily have to zip up the minidump files, you can upload them one at a time

Hi, The link for the file is https://1drv.ms/u/s!Ao0gzd8aFI4qgp9G2vJ-TzhDonMJtw Thanks

The minidump files point to the Netwbw02.sys, which is the Intel wireless driver: BugCheck D1, {8, 2, 0, fffff801e0c3b3ac} *** WARNING: Unable to verify timestamp for Netwbw02.sys *** ERROR: Module load completed but symbols could not be loaded for Netwbw02.sys Probably caused by : Netwbw02.sys You could also uninstall and reinstall the Intel wireless driver using the latest version. Also, uninstall, at least temporarily, Internet Download Manager which has been known to cause blue screen errors related to networking in certain setups.

Hi Kalpana, Thanks for your reply. Sorry but I was not able to understand anything on the link you provided. Its a little too high tech for me. Is there any other way you could help me fix the error? P.S. No changes have been made to the system. Also i don't know if this is related but every time i start my laptop it makes the USB removed sound even though nothing is connected to it.

Hi Yezdi, Did you make any changes prior to this issue? Try to uninstall and re-install Wi-Fi drivers. Press Windows Logo Key+X . Click on Device Manager . Then find the driver that you are trying to uninstall and right-click on it to Uninstall . Follow onscreen instructions to uninstall it. To re-install, either you can restart the system or install the driver from the manufacturer’s website. I suggest you to refer to resolution section in the below link on the BSOD errors and check if it helps: Bug Check 0xD1: DRIVER_IRQL_NOT_LESS_OR_EQUAL https://msdn.microsoft.com/en-us/library/windows/hardware/ff560244(v=vs.85).aspx Hope this helps in resolving the issue with BSOD. If the issue persists, do get back to us. We will be happy to assist you. Thank you.

Hi, This is the link for the  minidump files: https://1drv.ms/f/s!Ao0gzd8aFI4qgdBrhs2jSEwyYtlmjA Thanks for all your help.