SyncCenter.dll download

Hi, Thank you for your reply. Actually, I did create a new user account, but as I mentioned earlier, due to the randomness of this crash, it wasn't a realistic way to troubleshoot, because I haven't had this crash for about a month since your last reply. But today, I got another one, this time caused by msvcrt.dll. I've included the details below. Hope this helps! Mithrandir Version=1 EventType=APPCRASH AppName=Windows Explorer AppPath=C:\Windows\explorer.exe

Hi, Thank you for your prompt response. Actually, about six months ago, I ran SFC as a preliminary troubleshooting procedure. I ran it again today, and found no integrity violations. Any ideas?? Thanks, Mithrandir

Hello Mithrandir, You try to disable the Anti-Virus and then try to install the update after a restart. Temporarily disable anti-virus by following the below link: http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software Note : Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead. Thank you

Hello Mithrandir, Thank you for the update. I would advise you to create a new user account and see if you get the same error prompt in the new user account as well. To create a user account follow this link: Create User Account http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope this helps. Otherwise, feel free to write us back for further assistance.

Hello Mithrandir, You may try to follow the link below to create a new user account and test the issue in new user account, see if that helps. Create User Account http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead. Thank you

Hi Shalini, Haven't heard from you in a while...any tips to resolve my issue? I already created a new user account, but due to the randomness I described earlier, it wasn't an effective way to troubleshoot the issue. Thanks, Mithrandir

Thank you for your reply. Answering your questions: 1. No, as I said, it's completely random, sometimes it crashes when I just double click on a folder on my desktop. 2. No, not really, because this has been happening for a long time, again, in a random way...sometimes more often, like 3 or 4 crashes within 10 min, but other times it will not crash at all for days. Due to this randomness, I'm not sure if a clean boot would be effective in resolving the problem, but I can try it if you'd like. Also, a bit of history on this issue: I previously contacted support about Explorer crashes, but these were due to the faulty module atiacm.dll, an optional component of the AMD graphics driver. Disabling the module with ShellEx fixed the problem, but now I'm getting StackHash_a417 cited as the source of the crash. Here are the event logs you requested, I hope they are the right ones. I exported all events from Event Viewer (Local)\Windows\Application. Here's the link to the file: http://we.tl/aUD

Hello Mithrandir, Thank you for posting your query in Microsoft Community. I understand that you have issues with random crashes in Windows. We are glad to help you in fixing the issue. But, I would like to know some more information on this issue to help you better. 1) Do get this issue only while using any particular application? 2) Do you remember making any changes prior to this issue? In the meanwhile, please follow the suggestions mentioned below to fix the issue. Try to perform clean boot so that we make sure that there is no other third party application that is conflicting with the Operating System. To perform a clean boot follow the steps in the below link: How to perform clean boot in Windows http://support.microsoft.com/kb/929135 Note: After troubleshooting, refer to this section ‘How to reset the computer to start as usual after clean boot troubleshooting’. If the above method doesn't help then try to follow the suggestion from the link below to fix the issue. Windows Expl

Hello Mithrandir, Thank you for the reply. You may try to run System File Checker (SFC) because, if a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below: Use the System File Checker tool to repair missing or corrupted system files http://support.microsoft.com/kb/929833 Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead.

Hello David, Thank you for posting your query on Microsoft Forum. I would appreciate if you can provide us the following information to help us understand the issue better. Did you make any changes (Hardware or Software) on your computer prior to the issue? When do you get this error message? This issue can be caused due to any of the following issues: You may be using an outdated or corrupted video driver System files on your PC may be corrupt or mismatched with other files You may have a Virus or Malware infection on your PC Some applications or services running on your PC may be causing Windows Explorer to stop working I would suggest you to try the steps provided in the following Microsoft article and can avoid the steps which you have already tried and check if it helps. Error: Windows Explorer has stopped working http://support.microsoft.com/kb/2694911/en-us Note Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential f

Also, seeing the following as a loaded module: LoadedModule[200]=C:\Windows\system32\ NetworkItemFactory.dll You may benefit from the following hotfix: https://support.microsoft.com/en-us/kb/2494427?wa=wsignin1.0 There is a link at the top on the article to request the hotfix. The problem you are experiencing may be similar to what was reported in the following link: https://social.technet.microsoft.com/Forums/windows/en-US/b7403f2e-23ab-49c4-9a13-7892536a3325/app-crash-explorerexe-faulting-module-fundisc?forum=w7itprogeneral

Hi Emilio, Did you make any changes to the computer prior to the issue? This issue could be caused by some third part program or some dll file corrupted. Method 1: Step 1: I would suggest you to boot the computer into safe mode with networking and check if the issue persists. Starts Windows with a minimal set of drivers and services. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings and basic device drivers and services as possible causes. Windows Startup Settings (including safe mode) http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-including-safe-mode Step 2: If the issue still persists, then the issue also could be due to some third party program causing the issue. Clean boot will eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. How to perform a

Also, the module which appears to be causing the crash, the NInput.dll (Microsoft Pen and Touch Input Component) is a component of Windows. However another, possibly third party, module may actually be causing the crash. If the error persists I would recommend to capture a user-mode dump of the explorer.exe crash to get more information on the crash and see if the cause of the crash can be pinpointed. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as explorerdump.reg) then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73

Also, although the windows.storage.dll appears to be causing the crash it may be another module actually causing the crash. I might suggest to try to obtain a user mode dump which has the potential to pinpoint the cause. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or s

Hello, What were you doing at the time? were you accessing a USB drive or network disk?

Hello Ahmed, Thank you for keeping us updated on the status of the issue. What is the make and model of your computer? I appreciate your efforts towards resolving the issue. I would suggest you to update chipset drivers of your computer from manufacturer's website and check the issue. Please reply with results so that we can assist you further. Thank you

Hello, Its Packardbell Easynote tj75 and I have all my drivers updated to the latest ones

Hello Ahmed, Thank you for posting your question on Microsoft community forum. I would like to know some information about the issue so that we could help you better. 1. What is the make and model of your computer? 2. Have you made any hardware or software changes to your computer recently? This issue can be caused due to any of the following issues: • Your computer may have a virus or malware infection. • Some applications or services running on your computer may be causing Windows explorer to stop working. I appreciate you for providing detailed information about the issue. I would suggest you to try following methods and check if it helps. Method 1: Run performance troubleshooter and check. Refer: Open the Performance troubleshooter http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter If it does not help, then use method 2. Method 2: Run Microsoft safety scanner to remove any virus or malware. Refer: Microsoft safety scanner http://www.microsoft.com/securi

Hello Ahmed, Thank you for your response. I appreciate that you have already updated all the drivers. However, I would suggest you to update BIOS and check if it helps. Please use this download link: http://global-download.packardbell.com/GDFiles/BIOS/BIOS/BIOS_PackardBell_1.26_A_A.zip?acerid=634224415408878887&Step1=NOTEBOOK&Step2=EASYNOTE&Step3=ENTJ75&OS=711&LC=en&BC=PACKARDBELL&SC=EMEA_27P Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. I hope this helps. Thank you

ٍSorry for the late reply, I noticed that it crashes when i insert anything into the usb port After running  step 1  and 2 Trouble shooter didnt find any problem and safety scanner didnt find any infected files

Do you realize searching crashes and restarts explorer and now you are asking to search? NICE

I have run through the instructions above and it still crashes. The following link will allow you to manually access the control panel screens though which is a workaround albeit not perfect. http://support.microsoft.com/kb/180025 Rick

I am having the same issue, did you ever find a resolution?  I removed splashtop and it did not affect anything.

Hi win8_832, An alternative method to get to the Windows Memory Diagnostic is the following: Right click in the bottom left corner of your window Click on Control Panel Click on Administrative Tools . Hope this helps!

OK I resolved the issue. I figured out what the problem is. After reinstalling my machine control panel and metro search did work however when I installed "Splashtop" the remote desktop software then my Control panel and metro search crashes explorer. So after I uninstalled Splashtop by running Windows button + R and typing appwiz.cpl to get to the uninstaller then those two things worked again. The windows explorer search not working and crashing explorer when finding an item is another issue that still doesn't work since reinstalling windows.

Hello, Perform a Memory Diagnostic test and see if it helps. a: Press Windows key + Q to open the search box. b : Now click Settings and then type Diagnose your computer’s memory problems , hit enter. c: Restart now and check for problems(recommended) Hope this information helps.

Uninstall and hide the Windows update KB2756872 . Check link for more details. I hope MS will fix it soon.

Right clicking on Control panel in the bottom left also crashed explorer and restarted it. So what I did is your second suggestion to use the refresh option in the charms bar. I selected refresh your computer without affecting your files. It restarted my PC and booted automatically off of the Win 8 DVD. I then selected repair option and then the same refresh PC without affecting options that appears. It installed (after a while) and rebooted twice. Search does work now  because the process reinstalled windows replacing all file. All my programs are gone. Windows store items still do exist I can log in with my previous user. Windows.old folder is created with program files and user folder is moved there. Windows feature are installed again so reinstalling my old programs do not retrieve the old settings.

OK after the repair of windows I did windows update and installed a few programs thinking the problem would resolve itself. Metro search works and Control panel opens. However Windows Explorer search still crashes and restarts  Explorer.exe process as soon as I type in something to search. I did some tests with the Explorer search It crashes in C:\ It crashes in my own storage folder with subfolders. (It takes a while longer to crash and starts to search) It does NOT crash in a folder with 4 files and no subbolders when searching for a keyword that is NOT found in the title of those 4 files It DOES crash in a folder with 4 files and no subbolders when searching for a keyword that IS found in the title of those 4 files I have a SSD drive so search should be fast

Do you realize searching crashes and restarts explorer and now you are asking to search?

Can you recall if you made any changes before this problem started? Like the display size in your PC? If you have, try reverting to the default size and let's see if it address the issue. Looking forward to hear from you. Regards.

So this happens only with one (or a few) folders and not all? What's inside those folders? Do you have the Preview pane open in Explorer? If so, try closing it and then accessing the same locations.

Hi, I have already done a SFC and it came out with no errors. I also ran a Chkdsk, but I don't think it would fix anything regarding this issue. Thank you, Yannick Leblanc

The folder only contains a PDF file. I have tried to turn off the Preview Pane, but it didn't change the outcome. If turning off the Preview pane didn't help, turn off the Show thumbnails option in case it's enabled and check again. Which PDF viewer are you using? One of its shell extensions must be causing the crashes.

Its in a shared folder on our network. but other files in other folders are working fine.

It crashes before selecting the file. as soon as I enter the folder. Other folder with PDF files do work correctly. I have tried the Show thumbnail option and it still crashes. Adobe Acrobat DC 2015 is the PDF viewer used.

Is the folder for the user's a local folder or is it a shared network drive?

If the issue persists I might suggest to try to obtain a user mode dump which has the potential to pinpoint the cause. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site? Here's a couple of links on using OneDrive (SkyDrive): http://windows.microsoft.com/en-ca

Hi, When did the problem begin? Did you make any changes or perform any updates recently? Let's run the System File Checker to help us check and restore any corrupted files. In case you encounter any errors, please let us know so we can look into it. Update us with the result. Regards.

This happens in a few file for one of our user, and then explorer crashes randomly for another one. The folder only contains a PDF file. I have tried to turn off the Preview Pane, but it didn't change the outcome.

Hi, Thank you for writing to Microsoft Community Forums. Please follow the steps below mentioned: Method 1: Step 1: Safe mode You can follow the steps on How to Boot your computer in Safe Mode. https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode Step 2: Perform Clean Boot . You can follow the steps mentioned in the article Perform Clean Boot in Windows https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows Disclaimer: A "clean boot" starts Windows with a minimal set of drivers and startup programs, so that you can determine whether a background program is interfering with your game or program. Your computer may temporarily lose some functionality while in a clean boot environment, however that functionality will return when you reset the computer to start normally after you have finished your troubleshooting Method 2: End the file Explorer from task manager and re-start it. Open Task manager by pressing Ctrl + Shift + Esc

auggy (MVP Insider) answered a similar question and analyzed the dump files for another customer and identified the cause Here . I was hoping this could be done for me as well. Thank You.

SOLUTION The following program conflicts with Start10 and causes Explorer.exe to fault Program   XYplorerFree File manager for Windows 10 Version   17.40.0100 Release   2016-Nov-26 License   Freeware Author    Donald Lessau - Copyright (c) 1997-2016 Cologne Code Company. All Rights Reserved. Contact   *** Email address is removed for privacy *** Website   https://www.xyplorer.com

Answered Here .  Thank You.

Hello Marc, Your Windows 10 question is more complex than what is typically answered in the Microsoft Community forums. It is better suited for the IT Pro audience on TechNet . Please post your question in the TechNet Windows 10 Networking forum. Thank you.

Okay, FINALLY got dump files. Hopefully I did this correctly https://skydrive.live.com/redir?resid=C67C9512D2EB66BC!129&authkey=!AEuAD6UcFdjfBzo

Well this is just peachy... Uninstalled the bluetooth software, rebooted, and check disk ran. It "fixed" about 3000 orphaned files, went to a reboot again, then came up with an error that says "The program or feature "\??\c:\windows\explorer.exe cannot start or run due to incompatibility with 64-bit version of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available." UGH...  At least I have back up images. Time to reimage (again) and start over.

The problem may be the BsShell.dll: 0:005> !analyze -v ******************************************************************************* *                                                                             * *                        Exception Analysis                                   * *                                                                             * ******************************************************************************* Unable to load image C:\Windows\System32\ieframe.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ieframe.dll *** WARNING: Unable to verify timestamp for BsShell.dll *** ERROR: Module load completed but symbols could not be loaded for BsShell.dll The BsShell.dll, which is dated Jan 7, 2009 and is version 1.0.0.1, may be a component of BlueSoleil software. Is such a program installed and, if so, can you uninstall the BlueSoleil software and see if the issue resolves? I am using WinDbg of the Debugging Tools for Windows to an

I guess I am doing something wrong, or just don't get it (which is kind of embarrassing to say) Took your above bold text, put it in to a file, merged successfully. Verified in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe that I have the following (Default)                 REG_SZ                          (value not set) DumpFolder          REG_EXPAND_SZ        C:\CrashDumps AppPath=C:\Windows\Explorer.EXE And now I cannot get anything to run from the start menu. Constant explorer crashing... UGH

ARGH... we were SSSOOOO close. Explorer hasn't crashed. BUT, Windows Live Mail keeps crashing. Faulting application name: wlmail.exe, version: 14.0.8089.726, time stamp: 0x4a6ce53d Faulting module name: MSMAIL.DLL, version: 14.0.8089.726, time stamp: 0x4a6ce58f Exception code: 0xc0000005 Fault offset: 0x00071104 Faulting process id: 0x1778 Faulting application start time: 0x01cd91d47e83109d Faulting application path: C:\Program Files (x86)\Windows Live\Mail\wlmail.exe Faulting module path: C:\Program Files (x86)\Windows Live\Mail\MSMAIL.DLL Report Id: 0adeb176-fdee-11e1-85df-90e6ba2fa561

BTW, what do you read these dump files with?

Okay, got a restore done, uninstalled the BT software, reboot, it came up. So far it seems okay. I am cautiously optimistic to say the least. I can at least hover over items on the right side of the task bar without explorer restarting now. Which is definitely a positive. Thanks for your help auggy. I truly appreciate it

Although you should not have to, try restarting the computer and then see if a dump file gets created. Also, does the same crash exist in Safe Mode and Safe Mode with Networking?

So it's possibly some sort of bluetooth software?  Humm... I really don't have any recollection of installing bluetooth software on my PC. But sure enough, there is BlueSoleil Bluetooth installed.  Uninstalling it now, will reboot, and report back since I know what to do to get it to crash.

it may be useful to try to capture a user-mode dump of the explorer.exe crash to get more information on the crash. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After  Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 More in

Update: This issue came back after 3 days. Windows still says the files are corrupt and when I ran the dism repair scan, it could not repair it.

Hi Alex, It appears that some of the system files are corrupt. You have mentioned that the SFC scan found some corrupt files, but didn’t fix them. In this case, I would suggest you to run the DISM tool and check. You can refer to these steps: Press Windows key + X, select ‘Command prompt (Admin)’. In the Command prompt window, type the following commands and      press enter after each command: DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth Close the command prompt and check. Method 2: If the above steps didn’t help, then I would suggest you re-register the ntdll.dll file which is reported as the faulting module in the log. Refer to these steps: Press Windows key + R, to open the run command window. Now all you have to do to register a DLL file is to type in the regsvr32 command, followed by the path of the DLL file. : regsvr32 C:\Windows\System32\ ntdll.dll Where C:\ is the drive where you have installed Windows. Method 3: If the issue persi

Running the first command worked.

Hi Alex, I apologize for the delay in responding. I would suggest you to run the DISM commands once again. Once the DISM tool completes, run the SFC scan as explained in this article: http://support.microsoft.com/kb/929833/en-us Once the SFC scan is completed, check if it reports that there are no corrupt files. Restart the computer and check. Try these steps and let us know the results.

Hi Alex, Glad to know that you resolved the issue. Feel free to get back to us for any other Windows related queries in the future; we’d be happy to help. Have a great day!

so, about the questions: 1) Nothing in particular, it just started happening about 3 days ago. Maybe it is one of the updates? 2) Sadly, no. 3) Created a user for this specific purpose, and in the 30 minutes using it it didn't happen: doesn't mean a lot though, since in the current user it doesn't always happen every 10 minutes or so - it can happen every couple of minutes for one hour, and not happening at all the following hour. Method 1 I've tried before opening this thread and it didn't find nothing, and now I tried method 2: DISM.exe /Online /Cleanup-image /Scanhealth which also didn't find any problem...

Hello, We regret the inconvenience. Let me assist you. Before we proceed further, let us know a few more details on the below questions. Did you make any changes to the computer prior to the issue? Is it an abrupt issue? Do have any System Restore point set in Windows prior to the issue? Write to us with the updated status and the required information related to Windows performance, for us to be able to assist you further. Thank You.

The "Faulting Module" is not identified: Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 To try to identify the faulting module I suggest to obtain a user mode dump of the crash which has the potential to pinpoint the cause. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder

Hello, Thank you for keeping us posted. At this point, I suggest you to check if the device drivers are up to date. Also, follow the below link written by one of our esteemed MVPs. Greg Carmack to check if it helps to any extent. Kindly keep us posted. Thank You.

Hello, Check out: http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/b8712664-50a7-4446-a454-51f509370ca8 http://www.computing.net/answers/windows-vista/windows-explorer-keeps-restarting/860.html http://crashfixes.com/fixing-windows-8-crashes-bsod-freezes-keeps-restarting-usb-not-working-explorer-exe-crash-metro-tiles-not-responding/ http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-explorerexe-keeps-crashing-and/49d4d436-6ec2-45d4-be02-a014098fc802

Please can you help me further to solve this explorer.exe crashes. Please. I need your help because I didn't do any WIndows 8 recovery discs nor I have Windows 8 installation disc, and now I did System Restore many times to a date that it was running very fine. And now I don't get BSODs but this explorer.exe crashes is very annoying.

Hi, Did you find the same issue in clean boot state? If not, there could a third party application that is causing the explorer to crash. Also, as SFC scan couldn't repair some files, I would suggest you to run DISM and check if it resolves the issue. Refer to the link to run DISM tool to fix inconsistencies on Windows: Refer to the section “ Use the inbox Deployment Image Servicing and Management (DISM) tool to fix corruption errors ” http://support.microsoft.com/kb/947821/en-us Note : This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, you can refer to the following steps to back the registry files on the computer: Press Windows

I want to ask about something. Can a bad or hardly read DVD disc cause this issue after copying files from that disc?

Hi, Thank you for providing an update. Yes, as the per the screenshot, the corrupt system files are already repaired. Do you still find the explorer.exe crashes on the computer? If not, then the issue is fixed. Please let us know if the issue still persists.

Oh my god. I set the computer to turn off the screen after 5 minutes. Today when I got back to use the lock screen and show Desktop. The explorer.exe crashed again.

I detected the error file that couldn't be fixed. CSI    000004e2 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch But how do I know where this file is located? And how I can replace it with a good one?

Hi Amged, For a better understanding of the issue, I would need more information from your end. 1. Does the issue occur while performing any particular function? 2. Do you get any error messages? 3. If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted. Hope this information helps. Reply to the post with updated status of the issue to assist you further.

Thanks a lot I followed all the steps and fixed things. :) So no problems with the Registry now?

What are third-party applications? I have Advanced System Care installed. It gave me this result Anyway what causes files to get corrupted?

How can I fix this please? I don't want Windows reinstall! The scan was unable to fix some errors why??

forgive my ignorance, but what does disabling the Internet Explorer addons do? i have never used IE on this computer and as far as i know it doesn't have any addons. my issue is with windows explorer not Internet Explorer. is there something in the information i posted above that suggests that this may be the issue? at any rate, i have disabled them all and will see how it goes. i will try the clean boot thing and see how that goes. i have run the SFC and it says; not sure what the next step there would be? i have had a look at the log file and it doesn't mean much to me. i can post that somewhere, somehow if it would help. thanks for the tips. i'll let you know how it goes. :)

Below are the recommended troubleshooting: 1. Open your Internet Explorer by disabling add-ons, you can do it by pressing the Windows Button/ Key and R at the same time to pull up RUN, then type the command "iexplore.exe -extoff", (wihout " , there is a space after iexplore.exe). Then Click on OK. - if this resolves the issue, you can uninstall the addons or disable it via Internet options. If not, proceed to step 2. 2. Perform clean boot by using the link ; https://support.microsoft.com/kb/929135?wa=wsignin1.0 , if it still will not resolve the issue, proceed with step 3. 3. Perform SFC - System File Checker to correct corrupted system files. Use the link ; http://support.microsoft.com/kb/929833 . Good Luck, Jerbets1005

Well, after trying all that, the issue is still there. anyone else have any ideas?

OK, i tried to start in "clean boot mode" and that is no good to me as i cannot run any of the programs i need to continue to work. but i still got one crash in that mode anyway. so based on the above info and a bit of lateral thinking i thought the issue here may have been Norton 360 as it appears to be the only program accessing the .dll in question. so i uninstalled that and the issue is still present. i have also worked out that Explorer crashes if i have one window open and try to open another by pressing "windows key + E". it also crashes when i have one explorer window open and right click on the icon in the task bar and select "file explorer" from the pop up menu. any ideas?

Hi, This issue occurs because the Fdwnet.dll module is incorrectly unloaded. I would suggest you to try the steps from the following link: Windows Explorer crashes randomly in Windows 7 or in Windows Server 2008 R2 http://support.microsoft.com/kb/2638018 Hope this helps. Let us know if you have any other issues with Windows in future.

Also, the following file may contain info that may help: File[2].Original.Path=C:\Users\ME\AppData\Local\Temp\ WERC03B.tmp.mdmp Can you open your temp folder and see if you can locate that file: Windows key + R > type %temp% in the Open box > OK Can you locate the WERC03B.tmp.mdmp ? If so can you upload the WERC03B.tmp.mdmp to a public folder on OneDrive or similar site and provide a link. Here's a couple of links on using OneDrive (SkyDrive): http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq http://windows.microsoft.com/en-ca/onedrive/share-file-folder

Hi Alex, Glad to know you fixed the issue. Please feel free to reply, in case if you need any further assistance or information on this issue.

Ran dism /Online /Cleanup-image /Scanhealth and have had no errors in the past recently.

Hi Alex, This issue may occur due to conflict between third party applications, due to Virus or due to damaged system files. to understand the issue better, let me know if you make any recent changes on the computer prior to this issue. Let’s try few steps to resolve the issue. Method 1: I would suggest you to boot the computer to Safe Mode and check if the issue persists or not. If the issue does not occur in Safe Mode, you may set the computer in a clean boot and check if it helps. If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted. Hope this information helps. Reply to the post with updated status of the issue to assist you further.

Clean boot, still get the error. SFC scan, did not work. I now have a new problem - Cannot use Windows Error Reporting: http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-error-reporting-not-working-corrupted/a37d9779-4cbb-42d1-b4eb-0db76946f0df

Hi Alex, Thank you for the reply. Did you try running virus scan? If not, please try that and check if it helps. To resolve the issue with Windows Error Reporting, I would suggest you to check if the following option is enabled or not. a. Open Action Center by clicking on the icon from the task bar. b. Click on Action Center settings on the left pane. c. Scroll down and click Problem reporting settings . d. Make sure the option never check for solution is unchecked. e. Click OK to close the window. f. Restart the computer once and check if the issue persists. Hope this information helps. Reply to the post with updated status of the issue to assist you further.

Hi Sijan, Thank you for asking here. Are you using any antivirus? if yes then which one?

I've uninstalled eset nod 32 and am not noticing frequent explorer.exe crashes. But I need Antivirus in my PC. if I update it to the latest version, will the problem be solved?

are you using the latest version of Nod 32 which is 8.0.312.0 ?

Nope, it's 8.0.301.0 . Do I need to update my AV?

I'm using Eset Nod 32 antivirus

Sijan, Disable the Nod32 icon in the Nod32 options or remove the tool. Then let me know if it works for you. Best of luck.

Sijan, Install that antivirus and give a update. Then use it: https://onedrive.live.com/?cid=128FC518635BE2DC&id=128fc518635be2dc%21672 to disable the Dup creation . That should solve your problem. If solved kindly marked this topic as answered. Thhank you for staying with microsoft,

Hi Jesse, Thank you for your response. I can understand the inconvenience you have experienced regarding this issue. I will be glad to help you out with this issue. I appreciate your efforts for trying troubleshooting steps and providing necessary details for further troubleshooting. This issue can be caused due to the infected files, drivers or conflicts with other programs, malware, and memory can all cause startup problems. I suggest you to refer the article My computer hangs or freezes at the Starting Windows screen from link below to fix this issue. https://support.microsoft.com/kb/2681286?wa=wsignin1.0 The article has troubleshooting steps to do start up repair, startup repair can detect and fix problems that prevent your PC from starting. Keep us posted on the results. Do reply if you need further assistance, we will be happy to help you . Are you serious? In all your knowledge as a MS Support Engineer (which apparently means your a few crayons short of a box) All you can come u

Hi Jesse, Thank you for posting your query in Microsoft Community Forum. Did you make any significant hardware or software changes to the computer prior to this issue? Does it happen when you access some specific application? If so, name the application that you initiate. The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Its the end of the day. I log out of my computer. The next day I come in, and go to log onto my computer and there is a popup error at the Windows 7 log on screen stating that "Explorer.exe has crashed". At this point I click "OK", and I proceed and enter my credentials. Then, Windows freezes. I reboot the computer, and all works fine. -- The next morning when I go to use my computer, the same exact thing happens. No other programs or anything is running this literally happens at the logon screen, It doesn't happen any other time, just at the logon screen.

I turned on my pc this morning and it started as usual, until it came to loading my desktop which was just a black screen. ive got ASC advanced system care to clean up my pc and it comes with a performance monitor. it was all that I had showing. I clicked  and openened it to scan, stopped the scan and went to tools. here I clicked large folder finder,  right clicked a folder to open. then that gave me the menu for my pc. clicked internet explorer and now I had access the net, searched forums for help. but found very little, as I had MSI issues as well. decided to look for MSI in my pc, so clicked my computer and opened C/, then I clcked windows, scrolled down till I spotted explorer, so I clicked that to opened it, but suddenly got my desktop back im totally stunned, but this is true BoB

Hi Jeese, Thank you for your response. I appreciate your effort & patience that you have put to resolve this issue. It seems that a particular “Dll” file has been missing/corrupted in the machine, Let us see how I can help. Based on the issue description, I would request you to reinstall the “Dll” file that is causing explorer.exe app crash. To reinstall the “Dll” file follow these steps: 1. Hold down the Windows key and press " R ." 2. Type " regsvr32.exe /u ntdll.dll " (without the quotation marks) into the Command Prompt and press ENTER. This will uninstall the file. 3. Type " regsvr32.exe ntdll.dll" (without the quotation marks) into the Command Prompt and Press ENTER. This will reinstall the file. If the issue still persists, you can test the same on a new user account as well... Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help. I can do this command however, it comes back with an error, "make sure this is a valid dll" -

Hi Jesse, Thank you for posting your query in Microsoft Community Forum. Did you make any significant hardware or software changes to the computer prior to this issue? Does it happen when you access some specific application? If so, name the application that you initiate. The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Use the System File Checker tool to repair missing or corrupted system files Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

Hi Jesse, Thank you for your response. I can understand the inconvenience you have experienced regarding this issue. I will be glad to help you out with this issue. I appreciate your efforts for trying troubleshooting steps and providing necessary details for further troubleshooting. This issue can be caused due to the infected files, drivers or conflicts with other programs, malware, and memory can all cause startup problems. I suggest you to refer the article My computer hangs or freezes at the Starting Windows screen from link below to fix this issue. https://support.microsoft.com/kb/2681286?wa=wsignin1.0 The article has troubleshooting steps to do start up repair, startup repair can detect and fix problems that prevent your PC from starting. Keep us posted on the results. Do reply if you need further assistance, we will be happy to help you .

Hi, Thank you for your response. I appreciate your effort and patience that you have put to resolve this issue. It might be Windows system file corruption or user profile corruption. You can try the suggestions below and check if it helps. Method 1: Try in new user account if not, please follow the link below to create a new user account. http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help.

Hi Jeese, Thank you for your response. I appreciate your effort & patience that you have put to resolve this issue. It seems that a particular “Dll” file has been missing/corrupted in the machine, Let us see how I can help. Based on the issue description, I would request you to reinstall the “Dll” file that is causing explorer.exe app crash. To reinstall the “Dll” file follow these steps: 1. Hold down the Windows key and press " R ." 2. Type " regsvr32.exe /u ntdll.dll " (without the quotation marks) into the Command Prompt and press ENTER. This will uninstall the file. 3. Type " regsvr32.exe ntdll.dll" (without the quotation marks) into the Command Prompt and Press ENTER. This will reinstall the file. If the issue still persists, you can test the same on a new user account as well... Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help.

Just wanted to ask if this can have anything to do with with the large number of items in the context menu for files. Can it be? I would say it is possible, but I doubt it.  I would install one of the programs you removed to see if you can duplicate this again.

Thank you for the help. Instead of getting into the clean boot mode, I just uninstalled all the application except Norton Internet Security and uninstalled and reinstalled the latest version of Ad muncher. Lets see if I get the error again I will know its among these two. And if nothing happens will install the uninstalled applications one at a time each week. Currently, since the removal there has not been any crashes and the system seems more responsive than before. Just wanted to ask if this can have anything to do with with the large number of items in the context menu for files.  Can it be? Oh and by the way the memory dump files show that the error is in ntdll.dll Thank you again for helping. Hi, Since when are you facing this issue? After reading the log, it seems that one or more of these apps could be the cause of the crash Filezilla FTP Client,Norton security 2011,Winscp,Tuneup utilities 2011,Ad muncher.I would suggest you to follow the steps mentioned below: Method 1 : Resta

Hi, Since when are you facing this issue? After reading the log, it seems that one or more of these apps could be the cause of the crash Filezilla FTP Client,Norton security 2011,Winscp,Tuneup utilities 2011,Ad muncher.I would suggest you to follow the steps mentioned below: Method 1 : Restart computer in clean boot and check if the issue persists. F ollow “step 1” in the link to enable to clean boot: http://support.microsoft.com/kb/929135 Follow the step 7 from the article to “Reset the computer to start as usual”, after performing the clean boot troubleshooting. Method 2 : If the above step fails uninstall 1 application at a time from programs and features and check if there are any further crashes. Follow the steps in the link: http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program Method 3 : If not, then I would suggest to install the 64bit version of the same application. For more information have a look at the link: http://windows.microsoft.com/en-US/windows7/u

Glad to see you found the issue. It looks like you have started a topic on the Acronis forums so hopefully you will get some good input there.

Hi Auggy, Its definetly Acronis. I reinstalled Acronis 2014 and made all the changes as per the link you mentioned but still the problem happened immediately.  I have Acronis 2014 not 2013 and it is updated to the latest version. Atleast now I know what is causing the problem. It was driving me crazy.

There have been some reports of Windows Explorer hanging on startup after installing Acronis True Image such as here . Perhaps try temporarily uninstalling Acronis TI and see if the problem resolves. What version of Acronis TI is installed and have you applied all updates for this software?

Hello Auggy, I uninstalled Acronis 2013 which is certified on Windows 8.1 and is the latest version available. The problem is gone after that. I have done atleast 10 reboots to confirm that. I will try installing Acronis 2013 again with the suggestions given in the link you provided. thanks so much....

Sorry, but the problem still exists after disabling all 3rd party extensions. here is the dump

The nvwgf2umx.dll seems to be still causing the crash. The error seems to occur accessing the thumbnail cache so try clearing and restting the thumbnail cache: http://www.sevenforums.com/tutorials/10797-thumbnail-cache-clear-reset.html Also, what GPU is involved and what was the last driver that worked without issue?

I did not install a driver by myself. I run the lenovo system update regularly to update drivers (it's  a thinkpad t420s) and that worked fine so far. However, I noticed that windows update tries to install a driver update for Intel HD 3000 which fails again and again (the machine has dual graphics Intel/NVidia). Maybe there is a correlation?

The module that appears to be causing the crash is the nvwgf2umx.dll: *** ERROR: Symbol file could not be found.  Defaulted to export symbols for sppc.dll - *** WARNING: Unable to verify timestamp for nvwgf2umx.dll *** ERROR: Module load completed but symbols could not be loaded for nvwgf2umx.dll Probably caused by : shell32.dll ( shell32!CFSFolder::_InitFolder+8c1 ) The nvwgf2umx.dll is the NVIDIA D3D10 driver which is a component of the NVIDIA graphics driver. What I might suggest is to update to the latest NVIDIA graphics driver (currently 334.89) available from NVIDIA. Also, visit Windows Update and install all updates, including optional, for the Operating System such as this one which will update the shell32.dll.

The "fault module" appears to be the SHELL32.dll, a component of Windows: Sig[3].Name=Fehlermodulname Sig[3].Value= SHELL32.dll This may indicate the module actually causing the crash is a third party shell extension such as NVIDIA shell extensions. Have you installed the latest NVIDIA display driver (currently version 334.89) from NVIDIA?

It appears to be a similar error as before. Can you download the following utility (ShellExView): http://www.nirsoft.net/utils/shexview.html Can you try using ShellExView to disable any third party shell extensions. Try disabling all third party shell extensions and then log out and log back in again and see if the same issue exists. If not, re-enable them, one at a time, to find out a problematic one, logging out and back in again after each change. Some third party extensions to look at if they show up in ShellExView amongst other ones: igfxrdeu.lrc nvshext.dll DragExt64.dll sfShellTools.dll any Tortoise SVN extensions If the error still occurs after disabling all third party shell extensions can you please provide the resulting dump file.

I cleaned the cache using the disk cleanup tool, but the problem persists. I don't know which GPU is used for Desktop/Explorer, how can I find that out? After the last windows updates (around monday 24th) my desktop wallpaper was reset to default (changing landscapes). So I wanted to switch wallpaper images off again, but I can't because the settings dialog instantly freezes, shows wait cursor for about 5 seconds, then closes itself and the explorer about 10 seconds later. To answer your question: I used this function the last time with newly installed windows 8.0, I don't know which driver was used. I installed recent drivers from lenovo website at this time. Another dump

I would highly recomend to obtain a user mode dump of the crash to see if the cause of the crash can be pinpointed. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on Microsoft OneDrive or similar site. The following link has information on using OneDrive (SkyDrive): http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d8650

I updated nvidia driver to the latest available version and installed updates as you suggested, but explorer keeps crashing like before. I uploaded a new dump: http://1drv.ms/1dCNYRx

Thank you, here's the dump file: https://onedrive.live.com/?cid=0b4630a40b35ef07&id=B4630A40B35EF07%2119245&ithint=file,.zip&authkey=!AAPvIMze6TeI6Fk

Hi Raif, Thank you for sharing the resolution. Keep us posted in case you have more suggestions/queries related to Windows.

Thanks, I found out how to correct this. If anyone else has encountered this problem. Open cmd from start menu - as administrator type sfc /scannow let it finish reboot your computer. Hopefully it will be resolved. Regards, Raif

Hello Gerry tnx for your help. OneDrive link: https://onedrive.live.com/redir?resid=387EF297EC197760!362&authkey=!APwU5LApk_fC4S4&ithint=folder%2c How we can fix my problems?

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language. Please upload and share with everyone fresh copies of your System log and your Application log (two files) from your Event Viewer to your One Drive and post a link here. You

That seems to be standard settings. Can you do the following to double-check: Windows Key + R > then in the Open box type %localappdata%/crashdumps > OK Are the any explorer.exe dump files in that folder?

I've tried creating a userdump on the machine via the registry, but the dump doesn't actually get created. Can you see how that is setup in the registry by checking the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps Expand LocalDumps and click on explorer.exe Can you post a screenshot of the right window which has the DumpCount, DumpFolder and DumpType.

Finally cooperating, got 2 explorer mini-dumps, from the looks of it, along with a stickynote dump

Can you provide the dump files via a public folder on OneDrive or similar site or you can email them to me - my email address is in my profile.

https://drive.google.com/open?id=0BzULz6gj6L2eZGRJRzBXLTRFcFU Not a user of OneDrive, normally

Hi Paul, To isolate this matter, we have some questions for you: When did this issue start? Were there any changes made before the issue occur? What other troubleshooting steps have you done so far? Let us know how it goes. Regards.

Here is some info from the Explorer crash: *** WARNING: Unable to verify timestamp for VCRUNTIME140.dll *** WARNING: Unable to verify timestamp for GROOVEEX.DLL *** ERROR: Module load completed but symbols could not be loaded for GROOVEEX.DLL *** WARNING: Unable to verify timestamp for sppc.dll *** ERROR: Module load completed but symbols could not be loaded for sppc.dll *** WARNING: Unable to verify timestamp for FileSyncShell64.dll *** ERROR: Module load completed but symbols could not be loaded for FileSyncShell64.dll Probably caused by : msvcrt.dll ( msvcrt!terminate+29 ) There is a reference to the FileSyncShell64.dll which is a OneDrive shell extension and this may be significant if there is any media involved not formatted as NTFS (eg. formatted as exFAT) There are some similarities with OneDrive crashing in the following link (involvement of OneDrive extension(s)): https://social.technet.microsoft.com/Forums/windows/en-US/cce12e54-3c68-48cd-a057-f62e20334420/onedriveexe-crashes

Took me a while to get it, sorry, been a bit busy with the rest of my office.  The user is only getting the errors after she's moving numerous files to OneDrive, the error happens at random, but usually the more files moved, the quicker the error pops up, and a reboot only resolves it temporarily

Oddly, this is happening even when not copying directly to OneDrive, user's Desktop/Documents/Favorites are linked within the profile to a local server and are not actually stored on the local computer's hard drive.  When the user copies a number of files from a subfolder on the desktop to one under Documents, she has also experienced these crashes. The other wrinkle that I can't figure out the cause, is that explorer.exe will not relaunch after it crashes, and even trying to run it from Task Manager causes the process to show up for a few seconds, and then close.  Only running userinit from the Task Manager will relaunch explorer.exe with the Taskbar, Start menu and desktop view. I'll try to see if I can snag any more crash dumps, and see if it's all caused by OneDrive.  Reading into crash dumps is not something I have any past experience with.

Issue started several weeks ago, but no specific software has been installed in the interim. No other changes aside from Windows updates have been made. I've run chkdsk, sfc /scannow, attempted system restore (which fails with a generic error, despite AV being disabled), I've run dism /online /cleanup-image /restorehealth I've tried to use procdump to determine the actual root of the crash, which has now caused explorer.exe to not restart when it does crash (user isn't too happy with that), along with adding the registry entry for having WER create a userdump, which has also not been successful. I've run Malwarebytes on it, with nothing being found. Safe boot aka Clean Boot is not going to help, as the user is running into the issue when moving files from her machine locally to OneDrive, and Safe Boot will prevent her from being able to have the appropriate services running.

Hi to both! thanks for taking the time to reply to me :D really appreciate it. Although i have the latest graphics card driver, i went on to reinstall the graphics driver. It's been two days since I had a crash and i hope it stays that way. Many Thanks to both of you! Cheers!!! :D

Also, if the error persists consider capturing a user mode dump of the crash which has the potential to pinpoint the cause of the crash. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as explorerdump.reg) then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on Windows Live SkyDrive or similar site. Here's a couple of links on using OneDrive (SkyDrive): http://

Hello Jansen, Thank you for your response. It is good to know that the computer has not crashed from the last two days. I appreciate your time. Please feel free to reply, if you have any other issues with Windows. Thank you

Hello Jansen, Thank you for posting your question on Microsoft community. I would like to know some information about the issue so that we could help you better. 1. What is the make and model of your computer? 2. Did you make any hardware or software changes to your computer prior to the issue? I appreciate you for providing details about the issue and your efforts towards resolving it. This issue may occur either if display driver is out of date or due to presence of infection like virus or malware. I would suggest you to try following methods and check if it helps. Method 1: Update display driver of your computer from the manufacturer's website and check. Please refer these articles: Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7 Update drivers: recommended links http://windows.microsoft.com/en-us/windows/update-drivers-recommended-l

Perhaps run the system file checker to check for system file corruption - follow Option 1 in the folliwng link: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Hi Chad It might be worth trying the MS 'Fixit' tool at the link below. Be aware that this may reset your wmp to default settings and your wmp library may be rebuilt - you do get a choice of which fixes to apply though. After downloading the tool, a restart may be necessary for it to run properly. http://support2.microsoft.com/mats/windows_media_player_diagnostic/en-us If this does not work - and if the problem only arose recently, a system restore might be the next move. Good luck! - R

Hi again - no you don't need to be that drastic yet - hopefully not at all. If you have tried the 'Fixit' tool with no success the next step would be a system restore (from your control panel) to the restore point before the last batch of Microsoft updates in mid-October. (First you would also need to temporarily turn off automatic updates if that is how your updating system is set, otherwise they'll simply be reinstalled) - if the problem still persists then your plan B of waiting may be the safest bet! Let me know if you need any further pointers - I can always put up some screenshots. Cheers R.

Thanks Ricw. Quick question. Will an OEM version of the software work to restore from as I have misplaced my physical disk? Stupid, I know.  I do not have the funds to rebuy the $400 version right now. I may just save up for the forthcoming version - as the issue only arises using wmp and some games.

Hi Hermann Fuchs, It sounds like it could be infection. Please see the following: How to get rid of malware

Hi, 1. Since when are you facing this issue? 2. Were there any changes or updates made on the computer? 3. When exactly do you get the error message? 4.    Do you get the error message while using Internet Explorer or while in Windows? Please provide more information to assist you better. How to ask a question http://support.microsoft.com/kb/555375