kerberos.dll download

Hi Jesse, Thank you for your response. I can understand the inconvenience you have experienced regarding this issue. I will be glad to help you out with this issue. I appreciate your efforts for trying troubleshooting steps and providing necessary details for further troubleshooting. This issue can be caused due to the infected files, drivers or conflicts with other programs, malware, and memory can all cause startup problems. I suggest you to refer the article My computer hangs or freezes at the Starting Windows screen from link below to fix this issue. https://support.microsoft.com/kb/2681286?wa=wsignin1.0 The article has troubleshooting steps to do start up repair, startup repair can detect and fix problems that prevent your PC from starting. Keep us posted on the results. Do reply if you need further assistance, we will be happy to help you . Are you serious? In all your knowledge as a MS Support Engineer (which apparently means your a few crayons short of a box) All you can come u

Hi Jesse, Thank you for posting your query in Microsoft Community Forum. Did you make any significant hardware or software changes to the computer prior to this issue? Does it happen when you access some specific application? If so, name the application that you initiate. The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Its the end of the day. I log out of my computer. The next day I come in, and go to log onto my computer and there is a popup error at the Windows 7 log on screen stating that "Explorer.exe has crashed". At this point I click "OK", and I proceed and enter my credentials. Then, Windows freezes. I reboot the computer, and all works fine. -- The next morning when I go to use my computer, the same exact thing happens. No other programs or anything is running this literally happens at the logon screen, It doesn't happen any other time, just at the logon screen.

I turned on my pc this morning and it started as usual, until it came to loading my desktop which was just a black screen. ive got ASC advanced system care to clean up my pc and it comes with a performance monitor. it was all that I had showing. I clicked  and openened it to scan, stopped the scan and went to tools. here I clicked large folder finder,  right clicked a folder to open. then that gave me the menu for my pc. clicked internet explorer and now I had access the net, searched forums for help. but found very little, as I had MSI issues as well. decided to look for MSI in my pc, so clicked my computer and opened C/, then I clcked windows, scrolled down till I spotted explorer, so I clicked that to opened it, but suddenly got my desktop back im totally stunned, but this is true BoB

Hi Jeese, Thank you for your response. I appreciate your effort & patience that you have put to resolve this issue. It seems that a particular “Dll” file has been missing/corrupted in the machine, Let us see how I can help. Based on the issue description, I would request you to reinstall the “Dll” file that is causing explorer.exe app crash. To reinstall the “Dll” file follow these steps: 1. Hold down the Windows key and press " R ." 2. Type " regsvr32.exe /u ntdll.dll " (without the quotation marks) into the Command Prompt and press ENTER. This will uninstall the file. 3. Type " regsvr32.exe ntdll.dll" (without the quotation marks) into the Command Prompt and Press ENTER. This will reinstall the file. If the issue still persists, you can test the same on a new user account as well... Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help. I can do this command however, it comes back with an error, "make sure this is a valid dll" -

Hi Jesse, Thank you for posting your query in Microsoft Community Forum. Did you make any significant hardware or software changes to the computer prior to this issue? Does it happen when you access some specific application? If so, name the application that you initiate. The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Use the System File Checker tool to repair missing or corrupted system files Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

Hi Jesse, Thank you for your response. I can understand the inconvenience you have experienced regarding this issue. I will be glad to help you out with this issue. I appreciate your efforts for trying troubleshooting steps and providing necessary details for further troubleshooting. This issue can be caused due to the infected files, drivers or conflicts with other programs, malware, and memory can all cause startup problems. I suggest you to refer the article My computer hangs or freezes at the Starting Windows screen from link below to fix this issue. https://support.microsoft.com/kb/2681286?wa=wsignin1.0 The article has troubleshooting steps to do start up repair, startup repair can detect and fix problems that prevent your PC from starting. Keep us posted on the results. Do reply if you need further assistance, we will be happy to help you .

Hi, Thank you for your response. I appreciate your effort and patience that you have put to resolve this issue. It might be Windows system file corruption or user profile corruption. You can try the suggestions below and check if it helps. Method 1: Try in new user account if not, please follow the link below to create a new user account. http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help.

Hi Jeese, Thank you for your response. I appreciate your effort & patience that you have put to resolve this issue. It seems that a particular “Dll” file has been missing/corrupted in the machine, Let us see how I can help. Based on the issue description, I would request you to reinstall the “Dll” file that is causing explorer.exe app crash. To reinstall the “Dll” file follow these steps: 1. Hold down the Windows key and press " R ." 2. Type " regsvr32.exe /u ntdll.dll " (without the quotation marks) into the Command Prompt and press ENTER. This will uninstall the file. 3. Type " regsvr32.exe ntdll.dll" (without the quotation marks) into the Command Prompt and Press ENTER. This will reinstall the file. If the issue still persists, you can test the same on a new user account as well... Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help.

That seems to be standard settings. Can you do the following to double-check: Windows Key + R > then in the Open box type %localappdata%/crashdumps > OK Are the any explorer.exe dump files in that folder?

I've tried creating a userdump on the machine via the registry, but the dump doesn't actually get created. Can you see how that is setup in the registry by checking the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps Expand LocalDumps and click on explorer.exe Can you post a screenshot of the right window which has the DumpCount, DumpFolder and DumpType.

Finally cooperating, got 2 explorer mini-dumps, from the looks of it, along with a stickynote dump

Can you provide the dump files via a public folder on OneDrive or similar site or you can email them to me - my email address is in my profile.

https://drive.google.com/open?id=0BzULz6gj6L2eZGRJRzBXLTRFcFU Not a user of OneDrive, normally

Hi Paul, To isolate this matter, we have some questions for you: When did this issue start? Were there any changes made before the issue occur? What other troubleshooting steps have you done so far? Let us know how it goes. Regards.

Here is some info from the Explorer crash: *** WARNING: Unable to verify timestamp for VCRUNTIME140.dll *** WARNING: Unable to verify timestamp for GROOVEEX.DLL *** ERROR: Module load completed but symbols could not be loaded for GROOVEEX.DLL *** WARNING: Unable to verify timestamp for sppc.dll *** ERROR: Module load completed but symbols could not be loaded for sppc.dll *** WARNING: Unable to verify timestamp for FileSyncShell64.dll *** ERROR: Module load completed but symbols could not be loaded for FileSyncShell64.dll Probably caused by : msvcrt.dll ( msvcrt!terminate+29 ) There is a reference to the FileSyncShell64.dll which is a OneDrive shell extension and this may be significant if there is any media involved not formatted as NTFS (eg. formatted as exFAT) There are some similarities with OneDrive crashing in the following link (involvement of OneDrive extension(s)): https://social.technet.microsoft.com/Forums/windows/en-US/cce12e54-3c68-48cd-a057-f62e20334420/onedriveexe-crashes

Took me a while to get it, sorry, been a bit busy with the rest of my office.  The user is only getting the errors after she's moving numerous files to OneDrive, the error happens at random, but usually the more files moved, the quicker the error pops up, and a reboot only resolves it temporarily

Oddly, this is happening even when not copying directly to OneDrive, user's Desktop/Documents/Favorites are linked within the profile to a local server and are not actually stored on the local computer's hard drive.  When the user copies a number of files from a subfolder on the desktop to one under Documents, she has also experienced these crashes. The other wrinkle that I can't figure out the cause, is that explorer.exe will not relaunch after it crashes, and even trying to run it from Task Manager causes the process to show up for a few seconds, and then close.  Only running userinit from the Task Manager will relaunch explorer.exe with the Taskbar, Start menu and desktop view. I'll try to see if I can snag any more crash dumps, and see if it's all caused by OneDrive.  Reading into crash dumps is not something I have any past experience with.

Issue started several weeks ago, but no specific software has been installed in the interim. No other changes aside from Windows updates have been made. I've run chkdsk, sfc /scannow, attempted system restore (which fails with a generic error, despite AV being disabled), I've run dism /online /cleanup-image /restorehealth I've tried to use procdump to determine the actual root of the crash, which has now caused explorer.exe to not restart when it does crash (user isn't too happy with that), along with adding the registry entry for having WER create a userdump, which has also not been successful. I've run Malwarebytes on it, with nothing being found. Safe boot aka Clean Boot is not going to help, as the user is running into the issue when moving files from her machine locally to OneDrive, and Safe Boot will prevent her from being able to have the appropriate services running.

Darn. I am on a newer build, and it's broken again. I am 64-bit 16.0.7204.1000.

Kevin, what Office version are you on, where it's now fixed?

Hi Kevin, Thanks for your updates. Take your time to test it in another clean PC and then let us know the result. In addition, I notice the latest Office version is 16.0.7070.2026, so please check if the issue persists after updating Office. To update Office: Click File > Office Account > Update Options > Update Now in any one of Office suites. Regards, Larry

Hi KevinTLee, About the #3, could you please share with us a screenshot? As I know, in Outlook safe mode, group conversations are hiden by default, but we can manually click Show Conversation to show them. Do you mean that you cannot manually show them? Please also share with us the following information for a better understanding of the whole situation: Does the issue occur to other users? Does the issue occur to all groups or certain groups? In another clean PC, please download the Office suite from the Office 365 account portal and then set up your account in Outlook to check the issue. Thanks, Brook

16.0.6965.2066

Larry, Great news, the office update fixed the issue.  I'm able to access groups again via the Outlook client!  Thanks for your help.

I am having the same issue when I hit file options in outlook (2016). The support team had me install, de-install, run a number of scripts to remove the office product still have a problem.. I believe its a Microsoft issue with where the two are not compatible; started after I updated with the latest OS patch

ahh, I'm actually on 32 bit version so that might be the latest public build for that flavor.

Hi Brook, Regarding running in safe mode, when I click on the "Show Conversations" button, it also crashes Outlook. 1. I think this issue is unique to my computer. 2. The issue occurs for all groups. 3. I'll try this and report back.

Hi Subbarao, I understand the frustration when things don't work as expected. You may post the question in the link mentioned below if only Microsoft Project Professional crashes for better assistance. http://answers.microsoft.com/en-us/office/forum/office_2013_release-project-os_device_win7?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1429126043245 But, if other applications too crash then you may place the computer in clean boot and check if it helps. To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. How to perform a clean boot in Windows Note: Check the title “How to reset the computer to start as usual after clean boot troubleshooting” for reverting to normal mode. Do get back to us for any issues pertaining to Windows in the future. W

First thought is that something pretty basic is wrong so Project probably didn't install properly so I would: Repair the Project installation Install SP1 for Project 2013 and the latest updates. Windows update will do this for you

Thanks Rod for the response. I have installed MS Project professional 2013 on factory clean machine also. The issue still exists. The issue exists even after installing SP1 for Project 2013. I have not done windows update, but downloaded Project 2013 SP1 and installed it. My machine is 64-bit. Does that cause any issue.

Hi Markus, Since the issue is related to an Exchange server email account, I request you to post this query in following TechNet forum for better suggestion: http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/threads Thank you.

Hi, Your question is beyond the scope of these Forums This Community is mainly for home users and their computer problems, not business systems. Kindly post your question in the TechNet Server Forums. http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver TechNet Forums: https://social.technet.microsoft.com/Forums/en-US/home MSDN Forums: https://social.msdn.microsoft.com/Forums/en-US/home Cheers.

In order to diagnose your problem we need to run Windows performance toolkit the instructions for which can be found in this wiki If you have any questions feel free to ask Please run the trace when you are experiencing the problem

Finally was home long enough to get this done.  I work two jobs and have had to work on my laptop remotely from out of the house as I haven't had the time to deal with this. I decided to open the Resource Monitor to see if I was getting good results and I saw that it spiked the responsible svchost.exe CPU usage so I let it record for over 3 minutues to get an accurate capture of what was going on with my computer. It was quite interesting. Here is the file that I uploaded. https://onedrive.live.com/redir?resid=c1e27c7afb49f9cc!107&authkey=!AODhbxU-REyW850&ithint=file%2czip Looking forward to learning more from this.  I appreciate your assistance!

Hi, Thank you for posting your query on Microsoft Community. I would require more information to help you better. What is the KB article number of the update? I would suggest you to refer the below link: http://windows.microsoft.com/en-us/windows/what-is-svchost-exe#1TC=windows-7 Let us know the status of the issuer we will be glad to help you further.

Thanks kindly for this tool!  I am away from the house for two days so I created the restore point now.  Udpates will be done on Tuesday, but not before I am home. I'll create another restore point when I get home, install the program and run it when it is happening.  Really appreciate the assistance! Cheers Lizy

Have you ever gotten an answer from Microsoft about this? I've been having this problem since a week or so. I'm thinking it started after one of the Microsoft updates. I don't really want to undo them unless I know which one might be the culprit.

Hi Rama, Thank you for posting your query on Microsoft Community. I make sure to help you with the issue you are facing and assist you better. May I know the issue that you are facing with? Let us know if you have any queries related to Windows we will be glad to assist you. Thanks.

Mohammaed Is it possible that you can answer MY issue?  I do appreciate that Sander is looking for assistance as well, but my problem has gone unanswered and I have provided so many details and it has been a month now with no support from MS whatsoever. Thanks for you time and consideration

checking in on this to see if anyone had feedback on the results I'm going to take another recording.. my system is now crashing when we are trying to use it :(

Main PID is 432,  but I also see 160 as another one listed in the CPU as well. Hope this helps!

MS emailed me to prompt me to ask for more help or close it.  Asking again to see if anyone had comments or other suggestions. Cheers

I have came across the faulty memory case, but I highly doubt it, because I can't have all my Windows 7 machines stopping at the same time due to memory issue!

I am fighting the same problem right now. I have researched this a bit and am leaning toward bad memory. But I would doubt this would be the case for you since it is happening on multiple machines. I have found two other cases where these same failures have been solved by running mem test and finding a bad stick. I'll post back if I get anywhere.

I suggest to run full system scan with: http://onecare.live.com/site/en-us/default.htm See if anything come up, if not then contact Microsoft Safety support: https://consumersecuritysupport.microsoft.com/default.aspx?productkey=pcsafetymalware&faq=1&task=diagnostics&st=1&wfxredirect=1 Also try to do scan in safemode.

Hi Sathish S V thanks for the reply.  I have tried both methods and neither provides a fix.  I had already uninstalled ie9 and received the same problem with ie8.  I then reinstalle ie9 and still have he problem. system file check also revealed no issues I also did a full checkdisk scan of my c:\ drive and found no issues. Let me provide a bit more detail on the problem.  The other way this problem manifests itself is when a ie instance offers up a certificate to install.  when installing,I click "open" and follow the wizerd.  All goes normal until the last step, and no confirmation popup window occurs that the certioficate was installed.  ie does not crash in this case.  the certificate does not get installed. So there are two strange behaviors with certificate install - the one I described initially and this one. My suspicion is that there is some tie to mcafee drive encryption or mcafee protection suite.- both of which are mandated by our IT department and difficult to remove for a

Karl I would contact your IT Department and see what they can do for you.

Hi Karl Dohm, Perform the following troubleshooting methods: Method 1: I would suggest you to uninstall Internet Explorer 9 and check how it works. Refer the following link to uninstall Internet Explorer 9. How do I install or uninstall Internet Explorer 9? Method 2: If that doesn’t work, I would suggest you to perform System File Check to fix the corrupted system files. Refer the following link to perform System File Check. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 Note: It may ask for windows DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

This is not a malware removal forum.  And since you have used ComboFix I'm reluctant to suggest you try any of the standard removal methods. You should not use ComboFix except under the direction of a "malware removal specialist."   And I noted a mention of McAfee in those files...be advised McAfe and MSE should not be used on the same computer. You'll need to work with whoever suggested you use ComboxFix or you can try a malware removal forum: If you'd like some free options, consider this web site - http://www.bleepingcomputer.com . Good luck...

To start resolve this , please restart infected system and press F8 key repeatedly and then chose Safemode with Networking If you are Microsoft Security Essentials installed then update it and run full system scan in safemode and remove threats and if problem not resolved contact support: https://support.microsoftsecurityessentials.com/ and chose: I thing my computer is infected If you are NOT using Microsoft Security Essentials in infected PC  , then restart in Safemode with Networking and login to: http://onecare.live.com/site/en-us/default.htm And run full system scan and remove threats, if still same problem contact support: https://consumersecuritysupport.microsoft.com/default.aspx?productkey=pcsafetymalware&faq=1&task=diagnostics&st=1&wfxredirect=1

Does the same thing happen if you start Outlook in safe mode?  Hold Ctrl when you click its icon to start it.  Have you tried repairing the Office installation?

Haven't tried safe mode yet, but I did an Office repair, this didn't help. Is there any way to find out why Outlook is crashing, maybe generate a dump file or something when it crahses?

Hallo, I   have the dim feeling that it might be related to missing .net framework packages. Can you tell what .net framework packages or other non office packages are required to make printouts work properly? thx

It is still persistent! Anti virus was checked but it is not the cause

as mentioned in the very beginning I've also tried a repair install of Office 2010. and  on the pages I refenced to in the very beginning. Neither safe mode nor repair install solved the problem

Hi Stefan, We've noticed that this case has been idle for quite for some time. Are you still getting this issue in your OneNote? Aside from the troubleshooting steps that you've tried, did you also check the antivirus software on your device? We'll keep an eye out for your response.

I have a problem with OneNote not Outlook

we recommend that you contact our Answer Desk team for more enhanced solutions. how can I do that?

Sorry about that. The instruction above is intended for your OneNote concern. Get back to us should you need further assistance.

We're trying to determine the process that was performed is the same steps in the article. Having said that these troubleshooting steps have been performed and the issue is still occurring, we recommend that you contact our Answer Desk team for more enhanced solutions. If you've already contacted them, were you provided a service ticket number? Also, what solutions did they provided? Keep us updated on the status of the issue.

Click this link to be open the customer support hotline page and choose your location. Inform the customer service representative to connect you to the Office support team. Don't forget to secure a service ticket number. In addition, you can get assistance from our virtual support by clicking this link . Get back to us with the response for further assistance.

Thanks for the follow up regarding your concern. Kindly click this link and follow the steps on how to start OneNote in safe mode and disable add-ins section. Also, how did you repair and uninstall your OneNote application? Did you follow the steps indicated here ? If yes, then we recommend that you contact our Answer Desk team . Choose your location to keep in touch with them. They are equipped with other tools to assist you in troubleshooting this issue. If you have other questions, feel free to reach out to us.

Hi Ndeans, I’d suggest you to temporarily disable third party antivirus software (and any other security software like anti malware, etc) and firewall on the computer and check if that fixes the issue. If disabling the antivirus software fixes the issue, you may have to configure the settings of the antivirus program accordingly. Please contact the software vendor for further assistance in this regard. Note: Make sure you enable the antivirus software, other security programs and firewall after the test.

The Event Viewer is a Microsoft Management Console (MMC) snap-in that enables you to browse and manage event logs. Microsoft uses this centralized log service for applications and the operating system to report certain events that may take place. Security logs record events such as valid and invalid logon attempts, and events related to resource use, such as the creating, opening, or deleting of files. Event Logs explained in Windows XP http://support.microsoft.com/kb/308427 Types of events in the Windows XP event log (information, warning and error) http://www.windows-help-central.com/windows-xp-event-log.html An authentication package is a .dll that encapsulates a given form of authentication, such as Kerberos. The Local Security Authority calls into the appropriate authentication package during the logon process to find out if the user is authentic. Kerberos is a network authentication protocol. Kerberos Explained http://technet.microsoft.com/en-us/library/bb742516.aspx http://gost.