keyiso.dll download

Hello, Thank you for your question. Regarding current information, please use media creation tool to download the ISO and perform the upgrade: Installing Windows 10 using the media creation tool http://windows.microsoft.com/en-us/windows-10/media-creation-tool-install For more information, check this article: http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-a-list-of-things-to-do-if-windows-10-setup/eba3c864-d9fe-4f8e-9468-81b1f89473ed How to: upgrade from previous versions of Windows using Windows 10 ISO file http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_install/how-to-upgrade-from-previous-versions-of-windows/31722b30-1da9-42bb-b331-0edc4649bf43 If there are any questions regarding this issue, please be free to let me know.

Hi, You can use these to control what programs startup. Many that install themselves into StartUp do not really need to be there. Such as Acrobat Reader (Adobe), WinAmp Agent, and many others which load pieces of themselves to start faster (not an issue on today's machines) and to be sure they can control the files they support (to be sure you continue to use only them). Those are only common examples and not meant as a slam on those fine programs. How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7 http://support.microsoft.com/kb/929135 How to Change, Add, or Remove Startup Programs in Windows 7 http://www.sevenforums.com/tutorials/1401-startup-programs-change.html Autoruns - Free - See what programs are configured to startup automatically when your system boots and you login. Autoruns also shows you the full list of Registry and file locations where applications can configure auto-start settings. http://technet.microsoft.com/en-us/sysinternals/bb963

Check for malware: Download, install, run, update and perform full system scans with the following two applications: MalwareBytes (FREE) SuperAntiSpyware (FREE) Removing everything they find.  Rebooting when needed.  (You can uninstall one or both when done.) Then perform an online scan with the eSet Online Scanner . The less you have running all the time, the better the things you want to run will perform: Use Autoruns to figure out what all is starting up when your computer does/when you log on.  Look up anything you do not know about using Google (and/or ask here.)  You can hopefully figure out if there are things starting when you computer does (or you logon) that you do not need and then configure them (via their own built-in mechanisms is the preferred method) so they do not start up - using your resources without reason. You can download and utilize Process Explorer to see exactly what is taking up your processor/CPU time and memory.  This can help you recognize applications you

Hi jwizardc Welcome to Microsoft Vista Answers Forum! 1. Boot the computer in safe mode with networking and Microsoft Answers Feedback Forum and let us know what you think.

That's fine. I got it fixed by running Malwarebytes. Now, everything is working fine.

I'm facing the same issue in XP OS. IE opens instead of Chrome and Safari. The problem exist for more than 6 months, so system restore may not be the solution. Please suggest me.

If this is a recent problem then this variant of System Restore might fix it: 1. Set your BIOS so that it uses the DVD drive as its primary boot device. 2. Boot the machine with your Windows 7 Repair CD. 3. Press a key if prompted to boot from the DVD. 4. Select "Repair PC" from the menu. 5. Select Repair when prompted. 6. Select System Restore when prompted. 7. Set Windows back to a point before this problem occurred. 8. When finished, remove the CD before rebooting the system. In Step 2 you could also use your Windows 7 installation DVD. The subsequent steps are similar to the ones above.

This thread is now marked as "answered". Please start your own thread and describe your problem in detail.

Hi, · Have you made any changes to the computer prior to the issue? Method 1: I would suggest you run the Microsoft safety scanner to make sure the computer is free from virus infection: http://www.microsoft.com/security/scanner/en-us/default.aspx Method 2: You can also run the performance troubleshooter and check if it helps: http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter Method 3: Place the computer in clean boot and check if it helps. http://support.microsoft.com/kb/929135 Note: Set the computer to the usual startup by following the step 7 from the above link. Method 4: I would also suggest you run the SFC scan and check if it fixes the issue: http://support.microsoft.com/kb/929833

Have a look at this thread: Thread: "Cannot start Microsoft Office Outlook. The command line argument is not valid. Verify the switch you are...

Unfortunately not, I've looked all over the internet for answers, everyone suggests reinstalling, which I have done. The only final solution would be to completely reinstall windows, which is a little drastic. Cheers

Hi What error message do you receive when try to open a file? Windows 7 comes with the latest version of Windows Media Player. Try the following methods and check if they help: Method1: b. Click on Manage libraries and select Music.

Hi 1. Do you remember making changes to your computer prior to this issue? The files igfxtray.exe and hkcmd.exe are related to “Intel Common User Interface”. You can try to update the graphics driver from your system manufacturer’s website or Intel website . To contact your manufacturer you can click on this link: http://support.microsoft.com/gp/vendors Also refer to this link: Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-us/windows7/Update-a-driver-for-hardware-that-isnt-working-properly

Hi there, The only changes made were from Windows Update.  It seems that I have been able to (somehow) get these errors to stop loading.... however Windows Media Player now does nt work.  If i try to open a media mile, i just get an error message..... Is there anyway to download and re install a new version of it? thanks mark

If you do a google search you will find where to pst the log, windows groups is not such a place

Hi SpeedingSnailz, I would suggest you to get in touch with Trend Micro Support for assistance with removing or deleting any infections found. Trend Micro - Contact Us Trend Micro - Home and Home Office Forum Hope this helps. Thanks and Regards, Santosh Y – Microsoft Support Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hi, We can see here that you are having issues with your C:/ Drive. There are several factors why the pop up window keeps on showing and that's what we are going to figure out. We suggest that you log-in as an administrator on your computer and run a clean boot on your computer. Kindly follow the steps provided here . Keep us updated if anything comes up so we can further assist you.

Sorry for the late reply,yes I have performed a clean boot as per the article by disabling the non microsoft items,after booting the pop up again appeared in half an hour ,This time only my avira services running. edit :If I try to open this for example notepad I get 'Access is denied' message.

Hi Troy, I appreciate the efforts which you took to get the issue resolved. I understand the frustration when things don’t work as expected. The Fixit Fixes: Defective Internet Explorer add-ons. Disables defective add-ons. Phishing filter is turned off. Turns the phishing filter on. Pop-up blocker is turned off. Turns the Pop-up blocker on to block pop-ups. Security settings are not set to recommended settings. Resets security to recommended settings. Internet Explore does not update cached pages or updates them inefficiently, causing launch to be slow. Resets the page sync policy to automatic. Cache size is too small or too big, causing slow performance. Resets the cache size to be within 50-250 MB of the default range. Concurrent server connections set too low or too high causing slow performance. Restore IE concurrent connection settings to defaults. Pop-up blocker is turned off allowing pop screens. Turns the Pop Up Blocker on. Resets Internet Explorer security settings to the defa

Please select your language from the drop down list at the bottom of the page to post your question in the language of your choice. The Forum you posted in is for English only. If you do not find the desired language , support options for additional international locations can be found by following the link below: Buongiorno Si prega di selezionare la lingua dal menu a discesa per inviare la tua domanda nella lingua di vostra scelta. Il forum in cui hai postato è per l'inglese solo. Se non riesci a trovare la lingua desiderata, il supporto delle opzioni per ulteriori sedi internazionali si possono trovare seguendo il link qui sotto: Grazie http://support.microsoft.com/common/international.aspx

Please select your language from the drop down list at the bottom of the page to post your question in the language of your choice. The forum you posted in is for English only. If you do not find the desired language , support options for additional international locations can be found by following the link below: Buongiorno Si prega di selezionare la lingua dal menu a discesa per inviare la tua domanda nella lingua di vostra scelta. Il forum in cui hai postato è per l'inglese solo. Se non riesci a trovare la lingua desiderata, il supporto delle opzioni per ulteriori sedi internazionali si possono trovare seguendo il link qui sotto: Grazie http://support.microsoft.com/common/international.aspx

Hi MeziFox, Have you made any changes to your computer recently? I would suggest you to follow the steps and check if it helps. Method 1: Perform a clean boot and then check if it helps. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 NOTE: Make sure that you perform “step 7” in the link mentioned above to boot your computer normally. Method 2: Run System File Check (SFC) scans and checks if it helps. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 Note: System File Checker gives an administrator the ability to scan all protected files to verify their versions. If System File Checker discovers that a protected file has been overwritten, it retrieves the correct version of the file from the cache folder (%Systemroot%\System32\Dllcache) or the Windows installation source files, and then replaces the incorrect file. System File Checker also checks and repopulates the cache

i try to shutdown for a while..then its normal now..wht happen actually to cpu,overheating or other factor?

What operating system is this occurring? Windows 8 Release Preview? Malware can cause high CPU Usage. Download Microsoft Safety Scanner from the following location: http://www.microsoft.com/security/scanner/en-us/default.aspx Check in Safe Mode with Networking to see if the same CPU usage occurs in Safe Mode. Check to see if the same issue occurs in Internet Explorer as it does in Chrome. Delete browsing History and disable add-ons to see if that could cause the high CPU. Check the following information on determining High CPU Usage http://technet.microsoft.com/en-us/library/bb742546.aspx Let us know the outcome. why i got server confg? mine w8rp notebook

Hi, What is the exact issue that you are facing?high cpu usage Have you made any changes to the computer prior to this issue?no Do you get any error code or error message?no When do you get this error code or error message?na What made you realize that your computer is hijacked?using w8 defender full scan can remove one virus but still high cpu since 2 weeks n i just feel all systems got stuck ..i dont knw wht actually cause this Please provide us more information, so that we could help you fix the issue. its just like this > http://forums.techguy.org/windows-7/1062832-100-cpu-usage-any-internet.html its something tht make any program (not only chrome) become consume high cpu even tht programs never consume higher than usual...

abnormal high cpu consumption happen again..even on any programs i run

What operating system is this occurring? Windows 8 Release Preview? Malware can cause high CPU Usage. Download Microsoft Safety Scanner from the following location: http://www.microsoft.com/security/scanner/en-us/default.aspx Check in Safe Mode with Networking to see if the same CPU usage occurs in Safe Mode. Check to see if the same issue occurs in Internet Explorer as it does in Chrome. Delete browsing History and disable add-ons to see if that could cause the high CPU. Check the following information on determining High CPU Usage http://technet.microsoft.com/en-us/library/bb742546.aspx Let us know the outcome.

Hi, What is the exact issue that you are facing? Have you made any changes to the computer prior to this issue? Do you get any error code or error message? When do you get this error code or error message? What made you realize that your computer is hijacked? Please provide us more information, so that we could help you fix the issue.

Hi, Which browser are you using? Method 1: If you are using Internet Explorer then try to reset it. Refer the site mentioned below: How to reset Internet Explorer settings http://support.microsoft.com/kb/923737 . Disclaimer : The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Method 2: Try to perform a virus scan Perform a virus scan using Microsoft safety scanner. Microsoft Safety Scanner http://www.microsoft.com/security/scanner/en-us/default.aspx . Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.

Restore, reset, refresh Windows 8: http://windows.microsoft.com/en-US/windows-8/restore-refresh-reset-pc The file missing references would be due to removal of malware without removing references to the entries, hence the file is missing. -steve

Hi, 1. Did you make any software or hardware changes on your computer recently? 2. What is the exact error message that you get? Method 1: I would suggest you to run the memory diagnostics and then check. Run Memory Diagnostics http://windows.microsoft.com/en-US/windows7/Diagnosing-memory-problems-on-your-computer Method 2: I would also suggest you to update the chipset, video card, display and network adapter drivers to the latest by visiting the computer manufacturer’s website. Method 3: http://windows.microsoft.com/en-us/windows7/Resolving-stop-blue-screen-errors-in-Windows-7

Hi, Are you being redirected to different websites when trying to search? I would suggest you to try the steps from the following link: Fix your hijacked web browser http://www.microsoft.com/security/pc-security/browser-hijacking.aspx Note: When you perform online virus scan you will lose some data that is affected by virus. Microsoft is not responsible for such data loss. The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature.

the solution is deleting this file: ''C:\Windows\Microsoft.NET\Framework\v2.0.50727'' (is the directory of all the .exe who makes your computer slowdown) there is some files who makes your computer slowdown when you finally eliminate the cvtres.exe file.. here is an example: ''vbc.exe''. So, you need to eliminate the entire file whith all the .exe because it apears again if you delete just one and restart your pc.. So you need to download this program to eliminate this file, because it is ''blocked'' for admin permissions: ''Unlocker'' (here is the softonic link for the download: ''h**p://unl0cker.s0ft0nic.com/'') just right click on the file, select unlocker, give permissions if asks, and select eliminate, then click in ''accept'', or ''ok''. Reset your pc if the program requires it, and forget of that cpu at 100%. this program save mi life a lot of times!!! it's really usefull!! sorry, barely talk english, YOUR SOLUTION FROM ARGENTINA, SALUDOS Y MUCHA SUERTE! ESPERO QUE TE FUNCIONE.

First I highly recommend you to use soft antivirus  scanners and make sure no infection is there in you pc.. 3.Finally Hitman pro Saved the day.turned out my system was infected with a ransomware,a few trojans and a bitcoin miner.the software scanned (very fast,very impressive) and pointed out every infection and eventually was able to cure them all. thanks again for the prompt Reply.

First I highly recommend you to use soft antivirus  scanners and make sure no infection is there in you pc.. Download hitman pro 3.7 (shareware and can be activated for 30 days free) and have a full system scan.. http://www.surfright.nl/en And/or use adwcleaner (freeware) and and have a full system scan.. http://www.bleepingcomputer.com/download/adwcleaner/dl/125/ ) And/or use malwarebyte (free version) have a full system scan http://www.malwarebytes.org/products/malwarebytes_free/ And/or Use TDSS Killer (freeware) and have a full system scan..: http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller Only use hijackthis with  only proper guidance, after you find malware scanners, cant fix it and I suggest you this forum http://www.bleepingcomputer.com/forums/ in case if you need to analyse logfiles etc..

So im having the same problem i scanned with Nortan, AntiMalwareBytes, and HitMan. And nothing has fixed it. Try TDSS Killer: http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller TDSS Killer may be run from a flash drive. You may wish to download (on an uninfected PC) one or more of the following rescue scanners to create bootable media to scan the infected PC (list courtesy of forum member, GreginMich): http://answers.microsoft.com/en-us/windows/forum/windows_vista-security/how-to-get-rid-of-malware/ba80504b-61f1-4d71-960f-b561798b7b42 -steve

So im having the same problem i scanned with Nortan, AntiMalwareBytes, and HitMan. And nothing has fixed it.

Glad you fixed it... Thanks for getting back

Hi, Have you made any changes to your computer? I would suggest you to download and install Microsoft safety scanner and run the scan and check. http://www.microsoft.com/security/scanner/en-us/default.aspx Disclaimer: There could be a loss of data while performing a scan using Microsoft safety scanner to eliminate viruses if any

I don't mind waiting as long as it takes for someone to analyze my post, but will someone tell if I have posted it in the right place.  If not, where should I post it? Thanks

http://hjt-data.trendmicro.com/hjt/analyzethis/index.php?report=13816404

From the looks of the data you posted you have Norton and Vipre and possibly other anti-malware utilities what is happening is that Norton and Vipre are fighting each other and not only slowing you system down but leaving it wide open for all kinds of junk. best thing to do it remove all anti-virus/anti-malware/anti spyware products and download the latest version of which ever you choose and don't put any others on.  Personally I would stay away from Norton products as they tend to be hogs, I have done extensive testing of several products and can say that of all the only two I would trust are Eset node 32 and Vipre None of the others even thought about blocking spyware.

It's too bad you can't 'mark' your own reply as the answer- somehow, someway, it just stopped doing it; nothing changed otherwise.  Thanks to all. :)

Hi JTBurnett , Thank you for posting in the Microsoft Community. Apart from the issue, how are you doing today? Do let us know if you need further assistance. We will be happy to help. We, at Microsoft strive towards excellence. Thanks.

Please answer the questions- 1) Do you get any error message or error code? 2) Under what category (in device manager), are the “unrecognizable drivers” located? I won't be able to do more of what you requested until this weekend. I'll get back then. Thank you so much for responding!

Hi, Thank you for keeping us posted and sharing this information with us. Feel free to contact the Microsoft Community for any issues pertaining to Windows in the future. We will be happy to help.

It's now 1 month later, nothing has changed, and magically it doesn't do it anymore. Bizarre.

Hi JTBurnett , Thank you for keeping us posted and sharing this information with us. Do let us know after performing all the troubleshooting steps. Thanks.

HijackThis is designed to work on 32 bit operating systems.  Your log indicates that you are running a 64 bit operating system.  Unfortunately, HijackThis is incapable of producing an accurate log for 64 bit systems. You should not attempt any sort of fix based on the information in that HijackThis log.

Hi Chad M, Boot your computer in Safe Mode with networking and check if your network speed is stable. Here is how you do it : When you are prompted to restart the computer, click Restart. Azeez Nadeem - Microsoft Support

Here is a good step by step walkt hrough on how to use msconfig to remove startup items How to remove Startup Items using MSCONFIG

Hi, I would suggest you to try the steps provided below and check if it helps. Method 1: Try to run [System File Checker] SFC scan on the computer which would scan for corrupt system files on the computer and replace them. http://support.microsoft.com/kb/929833 Method 2: Also try to scan your computer from Microsoft Safety Scanner, which would help us to get rid of viruses, spyware, and other malicious software. The Microsoft Safety Scanner is a free downloadable security tool that provides on-demand scanning and helps remove viruses, spyware, and other malicious software. It works with your existing antivirus software. http://www.microsoft.com/security/scanner/en-us/default.aspx Note: The Microsoft Safety Scanner expires 10 days after being downloaded. To rerun a scan with the latest anti-malware definitions, download and run the Microsoft Safety Scanner again. Hope this information is helpful.

You have to run "SFC" in the command prompt with the switch "/scannow" as in "sfc /scannow" and be prepared for about a 20 minute wait. _____________ Robert Beck

Hi, I have the same issue as veronica did about the missing files fix. I tried the Method 1 in Vinod N's post but the command prompt screen said that the windows resource protection could not start the repair service. Also when I searched my computer for sfc.exe I found 4 of them 2 were 37.5 Kb and 2 were 33.0 Kb. When I went to run 2 of them as administrator it said they were form unknown publisher. The 2 from unknown publisher were located as follows:  C:\Windows\WinSxS\x86_microsoft-windows-wrp-in..., and C:\Windows\WinSxS\amd64_microsoft-windows-wr... I was not able to run the other 2 as administrator. When I tried the command prompt opened and closed real fast. What should I do? Thanks, LD32

Vinod N, Thank you for your complete response. I found the tools you've pointed good and trustworthy resources. I ran the SFC and everything appears to be in order. From sfcdetails.txt I got many lines, and here are the last ones: 2011-10-19 12:41:47, Info                  CSI    000002cc [SR] Beginning Verify and Repair transaction 2011-10-19 12:41:51, Info                  CSI    000002ce [SR] Verify complete Thank you, Veronica

lots of work to solve problem shouldnt have happened in the first place ,,, and only after a windows update (again) Please, no defensive response required from yet another Microsoft technician.

So that's not normal right?  Thanks I'll give that a try.

The issue is BitDefender 2010, when I turn off the BitDefender Antivirus module (in the BD program itself) in Expert Settings, it solves the issue. Thanks.

Ok so I tried a clean boot. At first no change but then I relized Bidefender is still loading and it opens two processes on startup. I wa able to kill one manually, the other btagent.exe gave me an access denied message so I can't kill it but killing the first seems to have stopped my issue so it appears linked to Bitdefender TS 2010. Why does BD still load on startup even though I disables all in msconfig? Thanks, I run further tests tonight.

Hi, It is a possibility that one of the installed 3rd party application is causing the conflict. You are required to perform a clean boot to find the program that is causing this and then disable or remove it. Here is the procedure to do it: 1. Click Start, type msconfig in the Start Search box, and then press ENTER. User Account Control permission. If you are prompted for an administrator password or for a confirmation, type the password, Or click Continue. 2. On the General tab, click Selective Startup. 3. Under Selective Startup, click to clear the Load Startup items check box. 4. Click the Services tab, click to select the Hide All Microsoft Services check box, and then click Disable All. 5. Click OK. 6. When you are prompted, click Restart. 7. After the computer starts, check whether the problem is resolved. If the issue is resolved check which third party is causing the problem, referring the link given below: http://support.microsoft.com/kb/929135 8. Also you need to uninstall a

Hi, We are glad to hear that you were able to find a fix to the issue and I thank you for the information provided. Please feel free to contact us back, in case you face any other issues in future. Thanks and Regards: Shekhar S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think. If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

I get exactly the same. I'm not running Bitdefender. I run AGV free and just use the windows 7 firewall. I seem to have two versions of IE installed one for 64 bit and the other 32 bit...don't ask me why. It's the 34 bit that keeps freezing but when I use the 64 bit version it wont play adobe flash media Bob

Hello SameProblemAsThatGuy, Do we see anything in the event viewer at the time of these occurences? If this is happening in safe mode, I would not expect something that loads through normal means to be the cause. It is possible that a filter driver may have this capabiliy. In the meantime,we could run the MPS Reports utility.  This will gather several logs that may give us a better idea of what is happening here. Information on this utility can be found at the following link: Microsoft Product Support Reports Best regards, Matthew_Ha

Oooooh nice. It appears to be much like the hijackthis log, will do this monday and get back with you. Thanks.

Well we've figured this out finally. The laptop screen is actually failing.

Sorry Vaseem spending hours and hours backing up and reinstalling windows? That shouldn't be required. And Paul even in safe mode with nearly nothing running the same problem occurs. Monday we will be looking into this again.

In the meantime,we could run the MPS Reports utility.  This will gather several logs that may give us a better idea of what is happening here. Best regards, Matthew_Ha I have the logs here which ones should we look at first?

which one of these logs? and should i copy it to here? or elsewhere?

It seems i was lost and forgotten anyone else have any help or ideas?

You can tick these then tick fix checked. Close browsers O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe" O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKLM\..\Run: [VAIORegistration] "C:\Program Files\Sony\First Experience\WelcomeLauncher.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime I would uninstall Spybot, install malwarebytes instead

Hi, I would suggest you to do clean install follow the steps in the link below for clean install: http://windows.microsoft.com/en-US/windows-vista/Installing-and-reinstalling-Windows-Vista

R3 - URLSearchHook: (no name) - {cce665dd-f6dd-4808-968e-eaec971f70ef} - (no file) Uninstall this O4 - HKCU\..\Run: [Pando Media Booster] null\Pando Networks\Media Booster\PMB.exe Update Java if its not 7 update 17. Uninstall ALL previous versions These dont have to be in startup O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe" O4 - HKCU\..\Run: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /minimized /regrun

Remove all "File is missing" entries using Autoruns. You might then be able to see the wood for the trees! To identify what loads when you boot use Autoruns (freeware from Microsoft). http://technet.microsoft.com/en-us/sysinternals/bb963902 With Autoruns you can uncheck an item, which disables it from starting, or you can right click an item and then delete it. If you uncheck you can recheck to re-enable the item. It is a much safer approach than editing the Registry and better than using msconfig. A useful feature of the programme is that you can right click an item and select Search Online to get information about the item selected. A useful guide: http://www.afterdawn.com/guides/archive/analyze_all_autorun_auto-start_programs_in_windows.cfm

Have you tried your scanning from Safe Mode? This error often indicates that your computer may be infected with a SubSeven Trojan virus. Error Message: Runtime Error 216 http://support.microsoft.com/kb/259279 Runtime Error 216 … What is it? http://www.pcpowerguide.com/windows/runtime-error-216-%e2%80%a6-what-is-it/ Just checking on one of the many files it reports as missing in  HijackThis, for example Alg.exe, mine is 77.5 KB (79,360 bytes) in size and resides at C:\Windows\System32, ‎Tuesday, ‎14 ‎July ‎2009, ‏‎10:08:47 AM, this also is in Windows 7 Ultimate 64-bit.  Compare that with your version of alg.exe. It is strange that so many files are reported as missing, are the security access permissions correct for your user? Do you have the same problems if you create another user and test with that? Try running ChkDsk to check your drive for errors. Right-click your Drive icon/ Properties/ Tools/ Error Checking.  Try it first by not checking either box (this will run it in a Read-onl

See Kerry's reply. Please do not post any logs of this sort to the Microsoft Forums. Thanks. 1 . Follow to the letter all the directions in this thread: How to get rid of malware My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo

Diagnosing HijackThis log files takes an expert to be done properly. You would be better off to post this in a forum that specializes in this. http://www.bleepingcomputer.com/forums/forum22.html http://www.spywareinfoforum.com/index.php?showforum=18 http://spywarehammer.com/simplemachinesforum/index.php?PHPSESSID=7t7fupqctms0vk0im6bruhp034&topic=88.0 Be sure to read the rules for the particular forum before you post your log there. They all have slightly different procedures for requesting help. Kerry Brown MS-MVP - Windows Desktop Experience

Hi Tony31, · Have you made any changes on the computer prior to the issue? · What is the make and model number of the computer? I would suggest you to perform clean boot and check if the issue still persists. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note: After troubleshooting, make sure to put the computer to start as usual as mentioned in Step 7 in the above KB article. Also try updating chipset drivers from the manufacturer’s website: Update drivers: recommended links http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links Hope this helps.

Bump! Surely someone knows???

Hello These graphical issues and these errors have been there since the fresh install. I also recently had an issue where my games were running at 5-10fps and I have a very very expensive gaming system and the games should be fast. All i did was reboot and my games went back to normal. (but still had flickering issue) I am also getting the following errors. WHat gives? Please help me fix this as I really hate this flickering problem and I dont know why my good pc would suddenly run so slowly (and only graphics) but run normal other times.

I wish i could help you (or that someone actually knew), I'm seeing the same problem, but none of the side effects you otherwise describe.

Hi Tony, sounds like your video card. Is that an on board card? If not, try re-seating it. Also, I noticed you have quite a few "computer helpers" installed. I would remove all that stuff and just add back Windows firewall and Malware Bytes then see how your system runs. Looks like several programs are trying to access the same dll files and programs. Your registry probably needs to be cleaned, however I DO NOT suggest any of those Reg-cleaning products...they do more harm than good. And going into Registry without knowing EXACTLY what you are doing is a serious mistake. It may come down to a serious format. Hope this helps, Eddie B.

Hi mollcoll, Hijack This is a Trend Micro product and would be better suited in Hijack This forums. I would suggest you to post you query in Trend Community for better support. Trend Community Hijack This Forums Answer Guides - Detecting and Removing Security Threats Hope this helps. Thanks and Regards, Santosh Y – Microsoft Support Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hello ValerSK8, Thank you for using Microsoft Windows Vista Forums. Sorry you are having problems!  I would first try to perform a System Restore.  I would see how far back your system will let you go back.  Using the System Restore tool may not necessarily help you determine the issue. The System Restore tool uses restore points to return system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time in which you did not experience the issue. When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed. Depending on how far back you can go, you can determine what problems are still occuring.  Please let us know status.  Thanks! Running the Microsoft Answers Feedback Forum and let us know what you think.

Hello ValeraSK8, Thank you for posting.  I've included a link to the online scanner for malware using OneCare Live. http://onecare.live.com/site/en-US/center/whatsnew.htm .  You can also try searching for Malwarebytes as a good secondary tool for malware scans.  You might also want to try uninstalling the PeoplePC software since it seems to have been the root cause (please make sure that you have the install media before removing the program). Please let me know if this helps. Zack Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

try PC-DOC, its the best for fixing all Crashes & Registry problems,drivers,,,,its (Great)

Do you know when this problem began?  Try a System Restore to a point in time BEFORE the problem began.  Here's the procedure: http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/ .  Be sure to check the box to show more than 5 days of restore points.  If the first attempt fails, then try an earlier point or two.  NOTE: You will have to re-install any software and updates you installed between now and the restore point, but you can use Windows Update for the updates.  Use the recovery disk if the system prompt doesn’t work. The recovery disk works a bit different from the above procedures but if you follow the prompts from the System Restore menu option with the above information you should be able to restore with no problems. Good luck! Lorien - MCSE/MCSA/Network+/A+ --- If this post helps to resolve your issue, please click the "Mark as Answer" or "Helpful" button at the top of this message. By marking a post as Answered, or Helpful you help others find the answer faster.

Hi, If you are experiencing any performance issues on Windows 7, follow the methods mentioned below: Method 1: Open the Performance troubleshooter: http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter Method 2: Try to perform clean boot and check if it helps, here is the link: http://support.microsoft.com/kb/929135 Note: After you have finished diagnosing, follow step 7 in the article to boot to normal startup. Method 3: Run SFC scan. System File Checker (sfc) scan will make Windows replace corrupt or missing system files on your computer. Steps to perform sfc scan: a. Click Start, click All Programs, click Accessories, right-click Command Prompt, and select Run as Administrator. b. Click Continue or supply Administrator credentials if prompted. c. In the Command Prompt window type the following, and press Enter: sfc /scannow Refer this KB article for more information: http://support.microsoft.com/kb/929833 You have provided Log file of Trend Micro, you may w

My recommendation is that you do not turn off anything. Yes, they probably are some things running that you don't need, but turning them off will make very little difference in performance, and turning things off is likely to cause you problems.

Thanks for the answer, I think nothing was found:

Hi, Thank you for the update. This issue could occur due to corruptions in Windows system files. Let us run the DISM tool to fix such errors. and hit enter. Try the above troubleshooting and let us know the results.

Hi! For the questions in English language, I recommend you to consult: Microsoft Community (US). Have a good day. Cheers!

This sunday I'm using pc, so i hope i can have a dump file to attach..

Any helpful solution until now? I have the same problems :(

OK, I'll look for your next post.

Ok, for who is interested in follow, here the thread i opened

Also, the error references the ntdll.dll which is a component of Windows. However another, possibly third party, module may actually be causing the crash. It may help to see all the modules that are loaded during a crash. Can you download and run the following application (AppCrashView): http://www.nirsoft.net/utils/app_crash_view.html Click on one of the recent explorer.exe errors. NsGroup=windows8 ApplicationIdentity=0391606B37F526C8B79038659E8C5915

Also, the error references the ntdll.dll which is a component of Windows. However another, possibly third party, module may actually be causing the crash. It may help to see all the modules that are loaded during a crash. Can you download and run the following application (AppCrashView): http://www.nirsoft.net/utils/app_crash_view.html Click on one of the recent explorer.exe errors. Can you copy and paste the information that appears in the lower window that has loaded modules.

The issue may be related to the wpdshext.dll (Microsoft Portable Devices Shell Extension). I might suggest at this point to try to obtain a user mode dump which has the potential to pinpoint the cause. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or similar site? Here's

I run into an issue on my computer and I believe it's the result of a virus. I'm unable to access my program files, even as an administrator. Any help on this matter would be appreciated. I've enclosed a log generated by HijackThis, hopefully it's useful. Logfile of Trend Micro HijackThis v2.0.4 Truthfully - this is not the forum for this.  While there are people who do frequent this forum and those where you might receive specific help - this is NOT a Windows Vista --> Security, Privacy, and User Accounts issue - but more of a 'cleanup of an infestation' issue. Read this conversation and visit on of the forums listed there: http://www.computing.net/answers/security/where-can-we-post-hijack-this-logs/12239.html In the meantime, you might try... Check for malware: Download, install, run, update and perform full system scans with the following two applications: MalwareBytes (FREE) SuperAntiSpyware (FREE) Removing everything they find. Rebooting when needed. (You can uninstall o

Hi, Thank you for posting your question in the Microsoft Community Forums. Based on the information, you are able to connect to internet only in safe mode with networking. Since the issue seems to be related to a virus infection, let’s try the following steps and check if it helps. Method 1: You may try running an online scan to check for the issue. Refer the link to run the scan: Microsoft Safety Scanner Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss. Method 2: You may also try performing a clean boot and check if it helps. A clean boot helps to verify if any third party application services or startup item is causing this issue. How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8 Note: After you have finished the troubleshooting, try the steps provided in the section “How to reset the computer to start as usual after troubleshooting with clean boot” to

Anyone :c

Hi, Method 1: I would suggest you to follow the links and check. System Restore: frequently asked questions http://windows.microsoft.com/en-US/windows7/System-Restore-frequently-asked-questions Method 2: I would suggest you to download and install Microsoft safety scanner and run the scan and check. http://www.microsoft.com/security/scanner/en-us/default.aspx

Hi, There are various reasons for high RAM usage. Let’s try these steps and see if it fixes the issue. a. Press Windows key + X , click on from the above article. Keep us posted on the status of the issue.

Trainz is the only application right now that I can get it to lock up specifically with.  There are times, when coming out of hibernation, that the computer will lock up as well.  The only time Trainz locks up is when I am on the Content manager, and am attempting to download new content.  The moment it connects to the internet is when it locks up, otherwise, Trainz on the local computer runs fine.  I can access the simulator itself with no problem, and run it all day long.  I am running Trainz 2010, but will upgrade to the 2012 here before long.  I am tempted to back up everything, and install Win7 again on this laptop, and be done with it.  I just hate to have to go through the process of reinstalling everything.

Hi Rodney, Which background applications did you narrow it down to? Was it only Trainz? Which version are you using?

Uninstall weatherbug. Its classed as adware. O4 - HKCU\..\Run: [Weather] C:\Program Files (x86)\AWS\WeatherBug\Weather.exe 1 I would uninstall ASUS liveupdate, if the mobo supports flashing from within the BIOS Because if you update the BIOS with this (without downloading the update first then loading it). It will freeze

Weatherbug uninstalled.  I also have tried safemode and cleanboot.  Safemode all works like it is supposed to, with no lock ups.  When in clean boot, or normal boot, when accessing programs like the Trainz simulator, and going to download content, the moment the program accesses the internet to download material is when it locks up.  Everything else within the computer runs like it is supposed to with no problems.  I am guessing this has to do with a internet connection issue.  I have been advised that CCleaner may have cause some of this, deleting processes or a registry key that is needed. Any thoughts? Thank you for the reply thus far! Rodney

You fixed the symptom, not the problem. Like chopping off your hand because you have a hangnail and consider that being resolved?

There isn't really enough information to suggest things but the OP (Original Poster) indicated they thought the issue had something to do with WU (Windows Updates). I think the only way they could have come up with "SVChost.exe - k netsvcs" would have been to use Process Explorer but there could be 6, 8, 10 or more of those running (which is normal). The BITS (Background Intelligent Trasnsfer) Service or other Service that Windows Update might use should not be disabled - doing that make certainly prevent the system from using excessive CPU but it will also disable an important and fundamental part of Windows.  So you haven't fixed the problem, you have fixed the symptom of the problem but also disabled an important part of your system so you haven't really fixed anything. WU has been afflicted for many months with a symptom of "hanging", "not doing anything", "just sits there", "stuck" and folks end up following lots of ideas of things to "try" and not enough ideas of things to "do" a

Windows Update has been afflicted for many months so even if your system is fully updated take a look at this discussion and follow the directions to and then see how your system looks afterwards: http://answers.microsoft.com/en-us/windows/forum/windows_7-update/windows-7-update-problems-read-this-first/28147a5f-b0b0-480b-bed9-834a2da7a375 You do not describe any symptoms consistent with a need to run sfc /scannow but it won't hurt to do so.  That idea is akin to saying "I have no idea what the problem is or how to fix it". If you run sfc /scannow you need to report what it says when you are done which will be one of these results: Windows Resource Protection did not find any integrity violations. Windows Resource Protection could not perform the requested operation. Windows Resource Protection found corrupt files and successfully repaired them. Windows Resource Protection found corrupt files but was unable to fix some of them. According to your Hijack report you on;y have a few startu

Hello. Thanks for posting your concern. Let us help you with that. You can scan your system files by running sfc /scannow. 1. Open  Command Prompt by clicking Start, and type CMD. 2. Right click CMD and choose Run as Administrator. 3. Type sfc /scannow After you perform sfc /scannow do a clean boot, this will help you reduce high CPU usage: Clean boot in Windows Operating System. Let us know if you need further assistance. Thank you. If you find this helpful, feel free to mark this as answer .

Hi, If you need to check for malware here are my recommendations - these will allow you to do a thorough check and removal without ending up with a load of spyware programs running resident which can cause as many issues as the malware and maybe harder to detect as the cause. Microsoft MVP

Hi, Nothing there jumps out as malware though you do have a lot of optiona programs in startup which you can control. Next message will be how to thoroughly check for malware. You can use these to control what programs startup. Many that install themselves into StartUp do not really need to be there. Such as Acrobat Reader (Adobe), WinAmp Agent, and many others which load pieces of themselves to start faster (not an issue on today's machines) and to be sure they can control the files they support (to be sure you continue to use only them). Those are only common examples and not meant as a slam on those fine programs. How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7 http://support.microsoft.com/kb/929135 How to Change, Add, or Remove Startup Programs in Windows 7 http://www.sevenforums.com/tutorials/1401-startup-programs-change.html Autoruns - Free - See what programs are configured to startup automatically when your system boots and you login. Auto

Hi again i scanned with TDSS Killer it says there is an object found, a locked file it is Service name:sptd Service Type: Kernel driver (0x1) Service Start: Boot (0x0) File:C:\Windows\system32\Drivers\sptd.sys MD5:............................................. a long thing I can write it if you want what should i do? trojan remover also showed this as a locked file, i heard that I should not do anything to it if I do not know what to do, so i said skip. What should i do, should i quarantine it?

Thank you for the quick reply. As I mentioned i have malware anti malware bytes and it finds nothing, hopefully. I will download the ones you said. One more info: yesterday mse cleaned win32 opencandy and trojan remover says these files can not be opened, they are hidden : C:\Users\TOSHBA~1\AppData\Local\Temp\aswArKrn.sys C:\Users\TOSHBA~1\AppData\Local\Temp\ATICDSDr.sys :\Program Files (x86)\PC Tools Security\BDT\BDTUpdateService.exe C:\Windows\Sysnative\DRIVERS\ipinip.sys C:\Windows\Sysnative\DRIVERS\nwlnkflt.sys C:\Windows\Sysnative\DRIVERS\nwlnkfwd.sys C:\Windows\Sysnative\Drivers\sptd.sys Thank you again i will run these and inform you.

You may also consider to run full scan with Windows Live OneCare OnlineScanner: http://onecare.live.com/site/en-us/default.htm

See Get Rid of Malware Microsoft® Security MVP, 2004 - 2011

>>>>i heard that I should not do anything to it if I do not know what to do, so i said skip. What should i do, should i quarantine it? First thing first.... yes, Quarantine it so it won't cause harm anymore. I don't use TDSSKiller, so I don't know how it actually works. Does it have an option for you to remove it ? If you wish, please feel free to start a new thread and ask what steps needed to " remove " the quarantined object. For the benefits of others looking for answers, please mark the suggestion as Answered if it solves your problem.

If you believe your pc is infected, use the following programs to get rid of it : Malwarebytes : http://www.malwarebytes.org/ ..... pick the " free version " STOPZilla : http://www.stopzilla.com/products/stopzilla/home.do .... it is free TDSSKiller : http://www.softpedia.com/get/Antivirus/TDSSKiller.shtml ... also free For the benefits of others looking for answers, please mark the suggestion as Answered if it solves your problem.

Every time I open a new program... - What new program? And where did you get it from? - Is it always the same threat ( Finally, please also make sure you have Windows, IE, and all third-party software (Your alternate browser(s), Adobe Reader, Flash Player, Java (if 'absolutely' needed), etc..) fully patched. Please report back with your results. Good Luck!

I presume you have reviewed http://www.microsoft.com/security/portal/threat/encyclopedia/entry.aspx?Name=TrojanDownloader%3aWin32%2fZlob.gen%21BZ&wa=wsignin1.0#tab=1 If you are concerned that “Zlob” may still be in your computer try the following free scanners which will not interfere with MSE: Emsisoft Emergency Kit: https://www.emsisoft.com/en/software/eek/ Good article but ignore the ads. Good luck…

free antivirus programs are doing nothing but killing your performance. Get rid of avira spy bot and ad aware, and switch to a SINGLE program to manage your anti virus + anti spware needs, i suggest eset nod32, its a good program, and doesnt slow down the system nearly as much as having 3 anti malware programs on your system. uninstall toolbars disable windows sidebar kill the instant messanger run through msconfig startup tab to look for any other useless startup programs that hijackthis missed

same problem. Juts bout my son new cheap but ok pc for lol and Minecraft and it have 8 ram and video card with 2 and it running like a snail. lag everything and it had 53 back running programs than some of them I managed to delete by Hijack tool that looks really fine.now its 39 ;P ty

I wish these MS forums had little more focus on correctness than speedy answers ... ALL of the above files are part of clean Windows 7 install. That hijackthis app clearly isn't updated recently. I prefer sysinternals Autoruns anyway but wanted to try hijackthis and it appears to be full of false positives.

Hello rired48, There are a couple of processes that concern me. O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) They look like remains from a infection.  I would suggest removing them using HiJack this.  I would also suggest a scan with a online virus scanner to be sure. Regards, ~Alex T.~ ~Windows Desktop Experience MVP~

I forgot to mention that Firefox experienced the same problem as IE8. Initially Shaw Secure (F-secure/Shaw Cable) antivirus software was installed. Currently MS Security Essentials is installed and running. Turning the firewall off did not correct the problem.

This forum does not specialize in Internet Explorer (IE) issues. You will get more help by posting your Your IE8 issue in the IE forum: http://social.answers.microsoft.com/Forums/en-US/InternetExplorer/threads In order to pinpoint that problem I suggest trying a different browser such as Mozilla's Firefox or Google's Chrome. > Gary VanderMolen, Microsoft MVP (Mail)

Hello mrsotko, If none of these methods work, then please read the following article: Cleaning a Compromised System http://technet.microsoft.com/en-us/library/cc700813.aspx Best regards, Matthew_Ha

If Malwarebytes and TDSS Killer are not succesful you've obviously got a serious infection. http://ask-leo.com/how_do_i_recover_from_a_bad_virus_infection.html?awt_l=Bg3x_&awt_m=JPbPXY7hRZdfbL HijackThis is not used as extensively as it previously was on the antimalware forums and I'm not sure if any of the regular "responders" on this particular forum will be able to help you. I suggest you contact MS Support at the link listed in my previous post and also listed in the post of SpriitX. Or you might seek assistance in one of the following forums that specialize in malware removal...you will need to become a registered user of the forum you choose to utilize. http://discussions.virtualdr.com/forumdisplay.php?f=71 http://www.dslreports.com/forum/cleanup http://www.daniweb.com/hardware-and-software/microsoft-windows/viruses-spyware-and-other-nasties/64 http://www.bleepingcomputer.com/forums/forum79.html http://www.geekstogo.com/forum/forum/118-security/ Good luck...

I have to say just taking a quick peek at the log you posted ... this to me smells more fishy than fishmongers on delivery day : C:\ProgramData\2eK7ugsPRmBvDa.exe and then O4 - HKLM\..\Run: [UEthGOiLbV.exe] C:\ProgramData\UEthGOiLbV.exe Its the standard random character setup they tend to use to run viruses. I would check out removing Generic Fake Spyware Manually . It has information on how to remove Fake spyware programs manually. The process basically gets you to rename the file/s then see if its the one effecting your machine... if it is then tells you how to stop it loading etc. Ive removed loads of these fake programs using a manual process. as long as you can identify their executable files (which i have for you above) you should be able to get rid of them. Hope that helps and let us know how you get on.

Good eye, Chunks. Good link also... Regards...

You are probably still infected. See the following which includes instructions on how to remove this rogue fake antivirus program: http://www.bleepingcomputer.com/virus-removal/remove-system-fix Information regarding your hidden documents and folders is also included. Alternatively: http://voices.washingtonpost.com/securityfix/2009/09/what_to_do_when_rogue_anti-vir.html#more http://ask-leo.com/why_dont_antimalware_tools_work_better.html

Hi, This malware has just started to show up - either a new program or a morph of previous versions. System Fix is a rogue program, a fake analysis and optimization program (fakes use a lot of names for the same base malware program). Watch out for fake virus alerts Microsoft MVP

i have been to that bleeping computer site, i have TDSS, i have malwarebytes. i get the same link everywhere i go to this solution. they dont work...period. its still on my computer. thank you for the reply but i need someone to read my hijack this log

Thanks for the response.  The requested documents can be found below. System Information: http://1drv.ms/1RtGofD System Log: http://1drv.ms/1RtGjsl Application Log: http://1drv.ms/1RtGnbF

The system lags on boot up usually and sometimes on shutdown.  I run a lot of video and graphic heavy programs and I see major lags sometimes when using those. My Malware Bytes is the free version.  I've disabled other virus programs for now. Here is my log from ADWCleaner: http://1drv.ms/1FYov1O I also did the idstore.sst fix you suggested as well as ran the Fix It tool. I was not able to locate the Diagnostics -Performance Operational log according to your instructions.  Once in the "Microsoft" folder I only had ('IE' 'IEResp' 'Windows') folders listed

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. Please upload and share with everyone fresh copies of your System log and your Application log (two files) from your Event Viewer to your One Drive and post a link here. You can remove any earlier copies of the logs from your OneDrive. To access the S

Jared In what way(s) does your system lagging show itself? Is booting, on the internet or in some other way? Does it get progressively worse between boot and shutdown? Is this a recent change? Is your installed copy of Malwarebytes the Free or Pro (Premium) version. You should not run two anti-virus products on a computer as they will conflict. Please download and run ADWCleaner and upload a copy of the report produced to your OneDrive. Remove all that it finds. : Save All Events as (the default evtx file type) and give the file a name.

Hi, We don't read HijackThis log files here either (it is a specialized field). Read the information at MajorGeeks. http://forums.majorgeeks.com/showthread.php?t=38752 _________________________________________________ See if this assists you: "How to easily clean an infected computer (Malware Removal Guide)" http://malwaretips.com/blogs/malware-removal-guide-for-windows/ Cheers.

Problem resolved after must flustration. It was not in fact the direct result of a virus, but that of badly of a badly written code, which caused the registry to be corrupted. It messsed with serveral files it shouldnt have. I attempted to fix, but it was still unstable, so i was forced to nuke and reinstall. After that, its all good except for the fact my explorer.exe previous locations drop down doesnt work. It always blank. Any suggestions?

shallyd, Please note that posting SPAM in any Microsoft forum violates the Code of Conduct . Kindly read the document and adhere to its policies. We have edited the posts in question, but please know that you risk being banned from posting in all Microsoft forums if violation continues. Thank you for your cooperation. Lisa Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Please don't post a HijackThis log in the Microsoft Answers Forums. Thank you. 1 . Follow to the letter all the directions in this thread: How to get rid of malware - You may have to use a non-infected computer for any downloads specified below, until your malware is removed. Use a USB Pen drive or burn to CD or other means to carry the necessary utilities to the infected computer and copy to the Desktop. My MVP Profile: https://mvp.support.microsoft.com/profile/Vincenzo

Please let me know about the error you are getting while restoring ?

Hi Kyle1811, What is the error message you are getting while restoring from backup? For slow performance and error messages, you may try these steps: Step 1: Run a virus/malware scan You may use Microsoft Security Essentials to run the scan http://www.microsoft.com/Security_Essentials/ Step 2: Go through the steps mentioned in the article below: Optimize Windows 7 for better performance http://windows.microsoft.com/en-us/windows7/Optimize-Windows-7-for-better-performance Regards, Gulrez Microsoft Answers Support Engineer

Horst you did not follow instructions. Run Autoruns and select the Everything tab. Click File , Save and, using the scroll to the right, change the “ Save as type ” option from Autoruns Data (*.arn) to Text (*txt) . The file name changes to AutoRuns.txt . Click the Save button and upload the file to your OneDrive as a shared file and post as a link here. This is a small file which you do not need to zip.

With my colleague Gerry's kind indulgence and assuming Windows 10 64-bit... Please answer each of the following [admittedly tedious] Control Panel | Programs and Features | View installed updates (in left-hand menu)

Horst Your link does not work. For help with OneDrive see paragraph 9.3 http://www.gerryscomputertips.co.uk/Micro s oftCommunity1.htm

To identify what loads when you boot use Autoruns (freeware from Microsoft). http://technet.microsoft.com/en-us/sysinternals/bb963902 With Autoruns you can uncheck an item, which disables it from starting, or you can right click an item and then delete it. If you uncheck you can recheck to re-enable the item. It is a much safer approach than editing the Registry and better than using msconfig. Run Autoruns and select the Everything tab. Click File , Save and, using the scroll to the right, change the “ Save as type ” option from Autoruns Data (*.arn) to Text (*txt) . The file name changes to AutoRuns.txt . Click the Save button and upload the file to your OneDrive as a shared file and post as a link here. A useful feature of the programme is that you can right click an item and select Search Online to get information about the item selected. For help with OneDrive see paragraph 9.3: http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Hello Gerry, Thank you for your response. You will find the requested logfile of AUTORUNS, here : https://1drv.ms/f/s!AjKeLIQL3wIWaTayvDM_LL7jFgo I hope it worked and you can get the file. Awaiting your answer soon. Greetings from Austria, Horst

Hello Gerry, I apolpgize because of the inconveinience made. I really did my best in following your instruction. Meanwhile, a friend of mine, did examine my PC and I think, that he also used a special program for  it. Anyway, right now the PC is running with normal speed now and he did convince me, that no TROJAN, VIRUS nor any other malware is on my PC anymore. However, since I have to less experience to know about all this special things, I kindly ask you to check the result of the AUTORUNS Log and let me know, what you can get out of it. Thanking you very much for your help and patience, Horst https://onedrive.live.com/?id=root&cid=1602DF0B842C9E32&qt=sharedby

@Gerry => cf. http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/windows-10-problem/2bdd3891-9f9c-44ac-8c21-e3e9e1c4acf0

To avoid confusion & duplication of effort, please post any/all further follow-up in replies to your original thread => http://answers.microsoft.com/en-us/windows/forum/windows_10-performance/windows-10-problem/1433346d-df78-4d1a-b297-0720ee1b2fe4 Like everyone else here, Gerry Cornell is a volunteer who has a life outside of these forums. I'm sure he'll return to your thread when he can.