ntdsapi.dll download

Dear Jennifier, We are not getting any error like earlier.  However, we got the below error twice when Outlook is crashed.  I am pasting the error below.  Kindly read and give your comments. it would be great if you can give me some information on the fault module.   I remember I have seen in other occasions though I could not give correct context. Sig[3].Name=Fault Module Name Sig[3].Value=StackHash_0699 ApplicationIdentity=7C7E64A995145E1CEBB6D9060F6BD55F MetadataHash=-1351744675

Venkat, Were you able to get this issue resolved?  We are experiencing the same issue: -All Office Suite Programs malfunctioning. -All Office Suite Programs intermittantly function in Safe Mode( Sometimes it functions, other times safe mode still throws the same error -All Office Suite Programs still do not function when all add ons are disabled. -Performed Quick and Onlines Repairs, issue still occurring. -Performed fresh re-install -0365 Version up to date- 1705 8201.2102 OUTLOOK.EXE 16.0.7766.2092 59346a45 KERNELBASE.dll 6.1.7601.23392 56eb2fb9 e06d7363 0000845 Faulting application name: OUTLOOK.EXE, version: 16.0.7766.2092, time stamp: 0x59346a45 Faulting module name: KERNELBASE.dll, version: 6.1.7601.23392, time stamp: 0x56eb2fb9 Exception code: 0xe06d7363 Fault offset: 0x0000845d Faulting process id: 0x4504 Faulting application start time: 0x01d2f00e5a898f6d Faulting application path: < C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE> Faulting module path: C:\Windows\

I have requested my team to verify these options.  They will test and let me know as this problem is not consistently happening.  I will definitely post the details after attempting the above solutions.  Thanks for checking the status. Another place is we can't try as they are our customer unless we try and succeed at our side. I really appreciate your efforts. Thanks, Venkat

My Team installed the fresh updates and we are observing outlook behavior.  I will keep you posted further status again.

Hi Jennifer , Thanks for the details.  I will ask my team to try and confirm you the details whether it works or not. Thanks, Venkat

Hi Chris, Just to clarify, were you able to perform the troubleshooting steps on this thread provided by Jennifer Bri , on J une 5, 2017 ? Looking forward to your response.

Hi Venkateswara, We appreciate that you have provided us a detailed information about your concern. This will help us get this issue resolved efficiently. As per the issue description, you can follow the methods below and check which one will resolve the issue with the Outlook application. Method 1: Safe Mode Starting a Microsoft Office for Windows application in Office Safe Mode can allow you to safely use it when it has encountered certain problems. Refer to this support article on how to: Open Office apps in safe mode on a Windows PC . Method 2: Repair Office If an Office application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. Refer to this support article on how to: Repair an Office application . Method 3: Check for updates Keeping Office up-to-date ensures that you have the latest security updates and fixes. Refer to this support article on how to: Install Office updates . Let us know

We would like to know if there are any updates from your team regarding this issue. Have they tried the suggested troubleshooting steps above? If so, what was the result? Is the issue still the same? Keep us posted so we can assist you further.

Sure, I can keep you posted. we are still in the observation only.

We appreciate that you keep us updated with the troubleshooting steps that your team has done already. Do not hesitate to let us know if anything else comes up or if you need further assistance.

John, thank you very much for your hint. The problem is gone and my printer is back to work, after run a full scan using Malwarebytes. And you are absolutely right. C.tmp is a virus/malware.

The usual reason for the Print Spooler to stop running is a corrupt print job or a corrupt printer driver. A.  Clean out the pending print jobs Open a Command Prompt window (Start > Run > cmd > OK) Type the following in the black Command Prompt window and press Enter after each line (don't forget the double quote marks) net stop spooler del /Q "%windir%\system32\spool\PRINTERS\*.*" net start spooler exit B.  Clean out the old printer drivers and install the latest drivers using the directions in Article One .  If you have (or had) a Lexmark printer, follow the directions at this site before installing the new drivers as explained in Article One: http://members.shaw.ca/bsanders/CleanPrinterDrivers.htm

I tried both. They did not fix the problem. Thanks anyway. If you think of anything that could help, please post it. Appreciate it.

Thanks John for the suggestion. I suspected that too. Mircosoft Security Essential is installed in my desk top. I am running a full scan to see if it can find anything. If you come up with any other ideas, please post it. Thanks again.

I think that you might have virus/malware activity on your machine: *** ERROR: Module load completed but symbols could not be loaded for C:\DOCUME~1 \Owner\LOCALS~1\Temp\C.tmp In general nothing should be loading from a temp location and the file name is quite suspicious. John

You're welcome.  Thanks for the follow-up. John

MSE misses a lot of things, run a Malwarebytes scan: http://www.malwarebytes.org/ John

Hi, Are you trying to play online? Have you installed the game on the computer? When exactly do you get this error logs? There is no information available on aion on Windows 7 compatibility list, here is the link to check compatibility: http://www.microsoft.com/windows/compatibility/windows-7/en-US/ If you were able to play the game before, then I would suggest you to perform clean boot and check if you can able to play, here is the link: http://support.microsoft.com/kb/929135 Make sure that you put back the computer to normal startup mode once it is done. Azam – Microsoft Support. Visit our Microsoft Answers Feedback Forum and, if you have any feed backs you can post here.

Please note that if you are using both 32-bit and 64-bit IE, you need to download both 32-bit and 64-bit Java respectively. So make sure you’re testing for java using the appropriate version of IE or better install both 32-bit and 64-bit version of Java. Hence, I’d suggest you to download the offline package manually and try installing the same. Refer the following articles: Which version of Java should I download for my 64-bit Windows operating system? http://www.java.com/en/download/faq/java_win64bit.xml Download errors: 1305, 2755, 1606, etc. http://www.java.com/en/download/help/error_installshield.xml Installing Java http://java.com/en/download/help/index_installing.xml?user_os=Windows%207 download the appropriate java setup file and save it on HD. Physically disconnect your computer from the internet, that's right -  pull out Ethernet cable or disconnect wireless connection. Install java from setup file (note: no error message). Reboot (not sure if necessary but done anyway).  Rec

Hi, Thank you for your reply. Actually, I did create a new user account, but as I mentioned earlier, due to the randomness of this crash, it wasn't a realistic way to troubleshoot, because I haven't had this crash for about a month since your last reply. But today, I got another one, this time caused by msvcrt.dll. I've included the details below. Hope this helps! Mithrandir Version=1 EventType=APPCRASH AppName=Windows Explorer AppPath=C:\Windows\explorer.exe

Hi, Thank you for your prompt response. Actually, about six months ago, I ran SFC as a preliminary troubleshooting procedure. I ran it again today, and found no integrity violations. Any ideas?? Thanks, Mithrandir

Hello Mithrandir, You try to disable the Anti-Virus and then try to install the update after a restart. Temporarily disable anti-virus by following the below link: http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software Note : Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead. Thank you

Hello Mithrandir, Thank you for the update. I would advise you to create a new user account and see if you get the same error prompt in the new user account as well. To create a user account follow this link: Create User Account http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope this helps. Otherwise, feel free to write us back for further assistance.

Hello Mithrandir, You may try to follow the link below to create a new user account and test the issue in new user account, see if that helps. Create User Account http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead. Thank you

Hi Shalini, Haven't heard from you in a while...any tips to resolve my issue? I already created a new user account, but due to the randomness I described earlier, it wasn't an effective way to troubleshoot the issue. Thanks, Mithrandir

Thank you for your reply. Answering your questions: 1. No, as I said, it's completely random, sometimes it crashes when I just double click on a folder on my desktop. 2. No, not really, because this has been happening for a long time, again, in a random way...sometimes more often, like 3 or 4 crashes within 10 min, but other times it will not crash at all for days. Due to this randomness, I'm not sure if a clean boot would be effective in resolving the problem, but I can try it if you'd like. Also, a bit of history on this issue: I previously contacted support about Explorer crashes, but these were due to the faulty module atiacm.dll, an optional component of the AMD graphics driver. Disabling the module with ShellEx fixed the problem, but now I'm getting StackHash_a417 cited as the source of the crash. Here are the event logs you requested, I hope they are the right ones. I exported all events from Event Viewer (Local)\Windows\Application. Here's the link to the file: http://we.tl/aUD

Hello Mithrandir, Thank you for posting your query in Microsoft Community. I understand that you have issues with random crashes in Windows. We are glad to help you in fixing the issue. But, I would like to know some more information on this issue to help you better. 1) Do get this issue only while using any particular application? 2) Do you remember making any changes prior to this issue? In the meanwhile, please follow the suggestions mentioned below to fix the issue. Try to perform clean boot so that we make sure that there is no other third party application that is conflicting with the Operating System. To perform a clean boot follow the steps in the below link: How to perform clean boot in Windows http://support.microsoft.com/kb/929135 Note: After troubleshooting, refer to this section ‘How to reset the computer to start as usual after clean boot troubleshooting’. If the above method doesn't help then try to follow the suggestion from the link below to fix the issue. Windows Expl

Hello Mithrandir, Thank you for the reply. You may try to run System File Checker (SFC) because, if a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below: Use the System File Checker tool to repair missing or corrupted system files http://support.microsoft.com/kb/929833 Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead.

Hello im having the same problem but when i open up a software installation program i get this weird text message on my screen with;"C:\Windows\System32\ImgUtil.dll either cannot run on windows or there is an error" Help Please!!!

When I start assassin creed black flag lancher the game started but suddenly stop and show error. I shaw whats problem in my computer in Depency Walker software it show these dll file are not responding ..

What's the specific error that the program shows?

What actual problem are you having?

Hello David, Thank you for posting your query on Microsoft Forum. I would appreciate if you can provide us the following information to help us understand the issue better. Did you make any changes (Hardware or Software) on your computer prior to the issue? When do you get this error message? This issue can be caused due to any of the following issues: You may be using an outdated or corrupted video driver System files on your PC may be corrupt or mismatched with other files You may have a Virus or Malware infection on your PC Some applications or services running on your PC may be causing Windows Explorer to stop working I would suggest you to try the steps provided in the following Microsoft article and can avoid the steps which you have already tried and check if it helps. Error: Windows Explorer has stopped working http://support.microsoft.com/kb/2694911/en-us Note Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential f

Also, seeing the following as a loaded module: LoadedModule[200]=C:\Windows\system32\ NetworkItemFactory.dll You may benefit from the following hotfix: https://support.microsoft.com/en-us/kb/2494427?wa=wsignin1.0 There is a link at the top on the article to request the hotfix. The problem you are experiencing may be similar to what was reported in the following link: https://social.technet.microsoft.com/Forums/windows/en-US/b7403f2e-23ab-49c4-9a13-7892536a3325/app-crash-explorerexe-faulting-module-fundisc?forum=w7itprogeneral

Hi Jesse, Thank you for your response. I can understand the inconvenience you have experienced regarding this issue. I will be glad to help you out with this issue. I appreciate your efforts for trying troubleshooting steps and providing necessary details for further troubleshooting. This issue can be caused due to the infected files, drivers or conflicts with other programs, malware, and memory can all cause startup problems. I suggest you to refer the article My computer hangs or freezes at the Starting Windows screen from link below to fix this issue. https://support.microsoft.com/kb/2681286?wa=wsignin1.0 The article has troubleshooting steps to do start up repair, startup repair can detect and fix problems that prevent your PC from starting. Keep us posted on the results. Do reply if you need further assistance, we will be happy to help you . Are you serious? In all your knowledge as a MS Support Engineer (which apparently means your a few crayons short of a box) All you can come u

Hi Jesse, Thank you for posting your query in Microsoft Community Forum. Did you make any significant hardware or software changes to the computer prior to this issue? Does it happen when you access some specific application? If so, name the application that you initiate. The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Its the end of the day. I log out of my computer. The next day I come in, and go to log onto my computer and there is a popup error at the Windows 7 log on screen stating that "Explorer.exe has crashed". At this point I click "OK", and I proceed and enter my credentials. Then, Windows freezes. I reboot the computer, and all works fine. -- The next morning when I go to use my computer, the same exact thing happens. No other programs or anything is running this literally happens at the logon screen, It doesn't happen any other time, just at the logon screen.

I turned on my pc this morning and it started as usual, until it came to loading my desktop which was just a black screen. ive got ASC advanced system care to clean up my pc and it comes with a performance monitor. it was all that I had showing. I clicked  and openened it to scan, stopped the scan and went to tools. here I clicked large folder finder,  right clicked a folder to open. then that gave me the menu for my pc. clicked internet explorer and now I had access the net, searched forums for help. but found very little, as I had MSI issues as well. decided to look for MSI in my pc, so clicked my computer and opened C/, then I clcked windows, scrolled down till I spotted explorer, so I clicked that to opened it, but suddenly got my desktop back im totally stunned, but this is true BoB

Hi Jeese, Thank you for your response. I appreciate your effort & patience that you have put to resolve this issue. It seems that a particular “Dll” file has been missing/corrupted in the machine, Let us see how I can help. Based on the issue description, I would request you to reinstall the “Dll” file that is causing explorer.exe app crash. To reinstall the “Dll” file follow these steps: 1. Hold down the Windows key and press " R ." 2. Type " regsvr32.exe /u ntdll.dll " (without the quotation marks) into the Command Prompt and press ENTER. This will uninstall the file. 3. Type " regsvr32.exe ntdll.dll" (without the quotation marks) into the Command Prompt and Press ENTER. This will reinstall the file. If the issue still persists, you can test the same on a new user account as well... Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help. I can do this command however, it comes back with an error, "make sure this is a valid dll" -

Hi Jesse, Thank you for posting your query in Microsoft Community Forum. Did you make any significant hardware or software changes to the computer prior to this issue? Does it happen when you access some specific application? If so, name the application that you initiate. The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Use the System File Checker tool to repair missing or corrupted system files Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

Hi Jesse, Thank you for your response. I can understand the inconvenience you have experienced regarding this issue. I will be glad to help you out with this issue. I appreciate your efforts for trying troubleshooting steps and providing necessary details for further troubleshooting. This issue can be caused due to the infected files, drivers or conflicts with other programs, malware, and memory can all cause startup problems. I suggest you to refer the article My computer hangs or freezes at the Starting Windows screen from link below to fix this issue. https://support.microsoft.com/kb/2681286?wa=wsignin1.0 The article has troubleshooting steps to do start up repair, startup repair can detect and fix problems that prevent your PC from starting. Keep us posted on the results. Do reply if you need further assistance, we will be happy to help you .

Hi, Thank you for your response. I appreciate your effort and patience that you have put to resolve this issue. It might be Windows system file corruption or user profile corruption. You can try the suggestions below and check if it helps. Method 1: Try in new user account if not, please follow the link below to create a new user account. http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help.

Hi Jeese, Thank you for your response. I appreciate your effort & patience that you have put to resolve this issue. It seems that a particular “Dll” file has been missing/corrupted in the machine, Let us see how I can help. Based on the issue description, I would request you to reinstall the “Dll” file that is causing explorer.exe app crash. To reinstall the “Dll” file follow these steps: 1. Hold down the Windows key and press " R ." 2. Type " regsvr32.exe /u ntdll.dll " (without the quotation marks) into the Command Prompt and press ENTER. This will uninstall the file. 3. Type " regsvr32.exe ntdll.dll" (without the quotation marks) into the Command Prompt and Press ENTER. This will reinstall the file. If the issue still persists, you can test the same on a new user account as well... Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help.

After 2 years my Acer notebok refuses tu update Windows or Defender. The slsvc service (via control panel) refuses to start with error code 0xd0000022. Your help is appreciated. Diagnostic Report (1.9.0027.0): ----------------------------------------- KarthiK TP Walter, The Time Zone Traveller

Hello Michael TBranche To avoid confusion and because this thread is old, please begin your own, new thread about YOUR specific problem and computer. State your current IE version and full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP2; Vista 64-bit SP2; Win7; Win7 SP1; Win7 64-bit; Win7 64-bit SP1) in your first post. Thank you.

I have the same problem and have not been able to get fixit to download.

The Explorer crash referenced several modules however all the modules are components of the Operating System: *** ERROR: Symbol file could not be found.  Defaulted to export symbols for windows.storage.dll - *** ERROR: Symbol file could not be found.  Defaulted to export symbols for Once you locate the  ADIST64.dll can you right-click and rename the ADIST64.dll to ADIST64.old Log out and log back in again.

Hi Auggy, Thank you for your response. I have renamed the ADIST64.dll to ADIST64.old but Windows Explorer still crashes. I have also downloaded Shexview and disabled all Adobe related .dll but the problem still persists. This is driving me crazy.

Try temporarily uninstalling AVG and see if the issue resolves. Afterwards you could reinstall AVG using the latest version.

I have just tried to uninstall AVG and the explorer still crashes. Any other ideas? Thank you for your help Auggy.

Hi Auggy, here is the latest dump file s. Note that I have re-installed AVG.

Can you provide the latest dump files since renaming the ADIST64.dll.

Can you provide the latest dump files?

Hi Auggy, Here is the latest dump files . Thanks!

Hi Sudeep, Thank you for your reply. Any search (word documents, jpg etc..) on any folders on my c:/ drive or network drive will eventually cause windows explorer to crash and restart. My CRM (ACT!) crashed when I try to open a query file, the Windows Event viewer crashed when I tried to save the error report, Outlook crashed when I tried to attached a file to an email etc.. It's basically any applications that requires to open Windows Explorer to browse to a file. I can't think of any new software except maybe CCleaner and some drivers and bios update from DELL that was installed after the upgrade. I tried to boot in safe mode but Windows Explorer still crashes. I performed a clean boot to with no more luck. I really tried everything I could think of, including reinstalling Windows 10. I am out of ideas.

Hi Vincent, I realize the inconvenience that you are facing with Windows 10 and will certainly help you. To assist you better on the issue, I request to provide information on the following questions: When you say “search for items on my C drive”, which items are you referring to? Are there any specific items which is causing the crash? Which third party programs are you referring to? They might be the cause of crash. Did you make any changes/installed any programs after the upgrade? The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. I suggest you to follow the steps mentioned below and check if it helps: Method 1: Boot into Safe Mode and check if the issue persists . Click on the link below and follow the instructions to boot into safe mode: https://support.microsoft.com/en-us/help/17419/windows-7-advanced-s

Hi billybluiceez, Welcome to Microsoft Answers! • Since when are you facing this issue? • Have you activated the copy of Windows earlier? Microsoft Answers Feedback Forum and let us know what you think

Hi acollins9, I’d suggest you to access the following link and follow the suggestions mentioned by Darin Smith MS MSFT, Moderator to fix the issue: http://social.microsoft.com/Forums/en-US/genuinevista/thread/f7eb9dec-a649-497a-8060-2a304a552685 You may also access the link below and follow the appropriate steps mentioned in the Microsoft KB article and check if that fixes the issue: You cannot install some updates or programs http://support.microsoft.com/kb/822798 Hope this helps. Gokul - Microsoft Support [If this post was helpful, please click the "Vote as Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark as Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.]

What anti-virus application or security suite is installed and is your subscription current ?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)? Please visit http://www.microsoft.com/genuine/ and click on the Validate Windows and/or Validate Office button then restart your computer. If problems persist, see... How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues [Errors 0x80070002 ; 0x8007000D; 0x80073712; 0x800B0100; & 0x8024200D] http://support.microsoft.com/kb/947366 Error message when you use the Windows Update Web site or Microsoft Update Web site to install updates: "0x80070002" http://support.microsoft.com/kb/956698 Free unlimited installation and compatibility support is available for Windows Vista, but only for Service Pack 2 (SP2). This support, ori

Hi Subbarao, I understand the frustration when things don't work as expected. You may post the question in the link mentioned below if only Microsoft Project Professional crashes for better assistance. http://answers.microsoft.com/en-us/office/forum/office_2013_release-project-os_device_win7?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1429126043245 But, if other applications too crash then you may place the computer in clean boot and check if it helps. To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. How to perform a clean boot in Windows Note: Check the title “How to reset the computer to start as usual after clean boot troubleshooting” for reverting to normal mode. Do get back to us for any issues pertaining to Windows in the future. W

First thought is that something pretty basic is wrong so Project probably didn't install properly so I would: Repair the Project installation Install SP1 for Project 2013 and the latest updates. Windows update will do this for you

Thanks Rod for the response. I have installed MS Project professional 2013 on factory clean machine also. The issue still exists. The issue exists even after installing SP1 for Project 2013. I have not done windows update, but downloaded Project 2013 SP1 and installed it. My machine is 64-bit. Does that cause any issue.

Hi, Your question is outside the scope of this Community. Kindly repost your question in the TechNet SQL Server Forums. https://social.technet.microsoft.com/Forums/sqlserver/en-US/home?category=sqlserver "MSDN SQL Server Forums" https://social.msdn.microsoft.com/Forums/sqlserver/en-US/home?category=sqlserver TechNet Server Forums. http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver TechNet Forums: https://social.technet.microsoft.com/Forums/en-US/home MSDN Forums: https://social.msdn.microsoft.com/Forums/en-US/home Cheers.

Hi, Thank you for posting the question in Microsoft Community. As I understand, you are facing issues with Windows update. I understand that it must be frustrating, but rest assured, we are here to help fix the issue and guide you in the right direction. What is the complete and exact error message? Method 1 : I would suggest you to refer to the article and run the Microsoft Fix it : Fix the problem with Microsoft Windows Update that is not working http://support.microsoft.com/mats/windows_update/ Method 2 : Important : This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up the registry, refer the link: Back up the registry http://windows.microsoft.com/en-US/

Anything you suspect from MGA Diagnostic report...? Yes. The 0x80070002 very strongly suggest that a Norton free-trial or a McAfee free-trial came preinstalled on the computer when you bought it. 1. What installation media did you use to do the clean install of Vista on the SSD drive last year (e.g., the set of OEM discs that came with the computer; a set of Recovery discs you'd created earlier; an image you'd created earlier)? 2. Has Comcast's Constant Guard Protection Suite or Comcast's Norton Security Suite been installed since you replaced the HDD last year? 3. Open Windows Explorer [ WinKey+E ] to & right-click on C:\Program Files\ AVAST Software <=this folder Select PROPERTIES : What's the CREATED date on the resulting GENERAL tab?

I haven't been able to update since changing my hard drive (died) cloned to a solid state drive (Nov-Dec 2013). Are you telling us that you haven't install any updates since you replaced your HDD with a SSD a year ago?

Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post: 1. When (approx. date) did you purchase the computer? 2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)? 3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you replaced the HDD ? 4. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) 5. Is Firefox, Chrome or any other alternate browser installed? Note: The computer should NOT be connected to the internet or any local networks (i.e., other computers) in its current state. All of your personal data (e.g., onlin

1) Around June 2009 2) Avast! Free AntiVirus 2015-does not expire- 3) Norton with old hard drive, when we had Comcast service 4) Unknown, it may have been either but removed them 5)Chrome Anything you suspect from MGA Diagnosticl report above?

1. Had Comcast's Constant Guard Protection Suite or Comcast's Norton Security Suite ever been installed by the time you created the Macrium Reflect image? 2. What, if any, anti-virus application was installed between November 2013 (when you replaced the HDD with the SSD) and 01 November 2014 (when you installed Avast Free, I assume)? 3. I see you have Chrome as the system's default Browser. Is IE8 working OK when you intentionally choose to use it?  Speaking of which... 4. Is Adobe Flash Player for Internet Explorer v15.0.0.223 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/ 5. Is Chrome v 38.0.2125.122 installed now?

I turned off 2013 Avast to see if it was interfering with the WIndows update.  Tried turning on & off the the update thru DOS and/or MSconfig...when updates still didn't work, I tried to turn Avast back on but it didn't for some reason,so uninstalled & installed updated 2015 Avast. I've always had the computer connected to internet...no problems/virus etc except the update issue.  Avast always blocked malware and/or other items.  Avast states my computer is clean I believe I'm going to just do a clean install of Vista over the weekend. Unless you or someone on this forum can tell me that it can be avoided and there is a fix for the update issue.  Thanks.

Thats correct. I haven't been able to update Vista since Nov13.  I really busy with work and didnt pay all that much attention/didn't know it wasnt updating until recently.  Any help would be appreciated. I would hate to resort to saving all pertinent files and doing a clean install if that can be avoided.  Thanks.

Did you uninstall Avast Free (2013?) & then do a clean install of Avast Free 2015 on 01 November for some reason or...? Had your previous Avast Free license already expired by the time you installed Avast Free 2015? How long has the computer been connected to the internet since you replaced the HDD a year ago?

1) It wasn't a clean install. I cloned my old hard drive to the SSD using Macrium Reflect software. 2) Have not installed Comcast's Constant Guard Protection Suite or Comcast's Norton Security Suite.  It was prob remanants from old hard drive. 3) Avast Created 1Nov2014 Is a clean install avoidable? Can the current system setup be fixed?  It seems I'm gonna end up backing the important files & doing a complete clean install of Vista

1) No 2) Versions of Avast Free was previously installed between Nov'13-Nov'14 3) Yes v15.0.0.233 4) Just updated to v38.0.2125.122 m was previously Version 38.0.2125.111 m

Hi Markus, Since the issue is related to an Exchange server email account, I request you to post this query in following TechNet forum for better suggestion: http://social.technet.microsoft.com/Forums/en-US/exchangesvrclients/threads Thank you.

Hello Uday, Hope my previous post indicates that I have already tried these solutions and it didn't work. Look forward to someone who will really get me out of this mess. However, thanks a lot for your reply! Regards, Satyajit

Thank God! Finally I worked it out myself. But, it's painful to observe hardly anybody other than Uday replied to my problem. Something I was so eagerly waiting for. I applied my common sense and defragmented the dirives and then sfc /scannow, and it worked. Cryptographic Services stated when I set it to log on as Network Account. Thus, my problem is solved. Now windows update is working fine. Interestingly, Microsoft Fix it, said it can't start Cryptographic Services. God, then what the ____ are you supposed to fix? It did put Internet Explorer Icon back on my desktop and other places.

Hello Satyajit-Dey , Thank you for using Microsoft Windows Vista Forums. Method 1: Follow the instructions in the link below to reset Windows update components. How do I reset Windows Update components? http://support.microsoft.com/kb/971058 Method 2: Follow the instructions in the link below to rename Software distribution and catroot folders and try to install the service pack. You cannot install some updates or programs http://support.microsoft.com/kb/822798 Method 3: Perform System File Checker (SFC) scan which will help you in resolving the issue. To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions. Follow the instructions in the link below to run SFC scan. http://support.microsoft.com/kb/936212/ That should fix the issue for you. Thank you. Rega

Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 SLIC   HPQOEM  SLIC-MPC SSDT   HPQOEM   SLIC-MP

longlong53, I'd suggest that you run the following tools and make a note of the results and then run Windows Update again. Disk Error Check System File Checker System Update Readiness Tool Mike - Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Ignore the error message from MGADiag - it simply meqans that it can't save the log files where it wants to (the root directory), nad shouldn't make any difference to the ability to paste the report to your response. exactly which commands were not available? what was the error? In Normal Mode, you should be able to open Internet Explorer, and follow the 'fix' instructions from there (that's why it's written that way)

Hi Sorry that I posted in the XP forums, I thought that I had posted in Vista.  Anyway, thank you for getting back to me so quickly.  I've tried to go through those steps in your message but am getting stuck at 5) Type: net stop slsvc  (it may ask you if you are sure, select yes) I add to the string so it looks like this: C:\Windows\system32>net stop slvc but when I press enter, the following message comes up underneath: "The software licensing service is not started. More help is available by typing NET HELPMSG 3521" When I type that in, I get the message: "The *** service is not started" Any ideas to get round this? Many thanks Julia

That's OK in this case - what you are doing with that command is trying to stop the service - so if it's not started, it can't be stoppped, :) - ignore it and carry on to the next command.

Ok, I went through the other steps and still no joy... I can only use the computer in safe mode and it said function not available in safe mode when I put one of the commands in.  I've also tried to run the MGADiag tool another 3 times since so that I could post the results but it won't copy them!  Aargh! The message that comes up is "Failed to create output files, hr = 0x80070002.  Please contact support". Do I need to give up yet? Thank you so much for your help! Julia

Hmm - there's no change there so something is amiss! I've pinged the MS specialist about the problem - hopefully he'll have some suggestions short of a repair install (which is difficult, since you have Recovery disk, rather than an MS disl)

The problem you experienced is simple - someone had alreay run the 'fix' previously, and therefore the file rename failed, because the 'new' flename already existed. Instead of 7)) Type: rename tokens.dat tokens.bar use 7) ) Type: rename tokens.dat tokens.bar2 and see what happens :) (if that also fails, try .bar3/.bar4 etc.)

(MODS - Please move to the Vista forums!) Your list of Mismatched files is a complete list of all files monitored by the system! This almost certainly means that your Licensing Store is badly corrupted. Please try the below steps to recreate the Store files.  This may resolve the issue. 1) Open an Internet Browser window. 2) Type: %windir%\system32 into the browser address bar. 3) Find the file CMD.exe 4) Right-Click on CMD.exe and select 'Run as Administrator' 5) Type: net stop slsvc  (it may ask you if you are sure, select yes) 6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing 7) Type: rename tokens.dat tokens.bar 8) Type: cd %windir%\system32 9) Type: net start slsvc 10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient) 11) Restart your computer twice. 12) You may be required to enter the Product Key and/or Activate. Once complete, please post back with a new MGADiag report

Hi Noel Thank you for getting back to me again.  Right, I've done it in normal mode and when I typed the command 7) Type: rename tokens.dat tokens.bar it said that a file already existed by that name.  I ran the rest of the commands after it but Windows still says that it is not genuine.  It now says that "Windows must be reinstalled".  It seems to be getting worse! Here is my MGADiag report that I ran after going through the steps that you said in your original reply... SSDT   BrtRef  DD01BRT SSDT   BrtRef  DD01BRT

This is a Windows XP forum please post your results to this forum: http://social.microsoft.com/Forums/en-US/genuinevista/threads J W Stuart: http://www.pagestart.com

Ok, tried again and it accepted all of the commands this time but after rebooting twice it still says that my Vista is not genuine :( *sob* Is there any other way to get around this? Below is my latest MGADiag report: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> SSDT   BrtRef  DD01BRT SSDT   BrtRef  DD01BRT

Hi, Did you make any changes to the computer prior to the issue? Method 1 Try the following steps and check if it works. a. Click Start, type services.msc and hit enter. b. From the list of items make sure the following services are started and running. (Check for the dependencies of this service and make sure these are also set to automatic) Background Intelligent Transfer Service Cryptographic Services and Windows Update c. Click Apply and then click ok. Method 2 I would suggest you to perform clean boot and try to install the updates. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note: Follow step 7 from the clean boot article KB929135 to reset the computer to normal mode. Method 3 I would suggest you to try the steps from the following link: Troubleshoot problems with installing updates http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-installing-updates Method 4 For updates

"BH22" wrote in message news:e5a59fa3-5f9c-42ab-83bb-3380aff16244 ... I have a Dell PC that came with Vista 64-bit and all was working fine.  I now am being asked for a product key to activate it and the key on my PC is flagged as invalid.   Please help. Below is the Diagnostic report. | The Three-toed Sloth

hey BH22 ' microsoft advice is to repost including that report in the vista genuine forum http://social.microsoft.com/Forums/en-US/genuinevista/threads Walter, The Time Zone Traveller

Hi, Your question is beyond the scope of these Forums This Community is mainly for home users and their computer problems, not business systems. Kindly post your question in the TechNet Server Forums. http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver TechNet Forums: https://social.technet.microsoft.com/Forums/en-US/home MSDN Forums: https://social.msdn.microsoft.com/Forums/en-US/home Cheers.

Hi, 1) Have you made any changes prior to the issue? 2) When exactly do you get the error message? 3) Which test did you run? 4) What do you mean "can't load easy transfer"? 5) Are you using Windows easy transfer? 6) Are you trying to validate the windows? Suggestions for asking a question on help forums http://support.microsoft.com/kb/555375 Reply us with the required information so that we would help you better.

Hey Kcolo, Welcome to Microsoft Answers Forum! Windows Update won’t work in Safe Mode and that is the reason you are not able to perform Windows Update from Safe Mode. 1. Open Windows Update, Click View Update History, check for the Update that was not installed successfully. [The Kb article number] 2. Please go to control panel select ‘programs and features’, click on view installed updates and then uninstall the update that caused the issue. Regards, Manasa P-Microsoft Support.

Manasa, Unfortunately I still have my problem. I did not try to run Windows Update from Safe Mode.  When the original problem occurred Windows Update was running while I was in normal mode. Since the Update was cancelled before it completed, I have not been able to boot in normal mode.  If I try, I get a blue screen that flashes to quickly to write down the error code and then the machine reboots itself. The only way I can boot is to press f8 and pick "disable driver signature enforcement".  That is how I have been getting into windows. In that mode Windows Update will not run and I cannot access the control panel.  So I cannot check "Update History" to see the Update that was not successful. I have gone into msconfig and set the next boot to be in safe mode.  I still have to hit f8 and select "disable driver signature enforcement" but then when it boots it will boot into safe mode.  (If I try to pick safe mode from the boot menu I still get the blue screen and a reboot). Once in safe

Any suggestions based on my comments above?

In order to diagnose your problem we need to run Windows performance toolkit the instructions for which can be found in this wiki If you have any questions feel free to ask Please run the trace when you are experiencing the problem

Finally was home long enough to get this done.  I work two jobs and have had to work on my laptop remotely from out of the house as I haven't had the time to deal with this. I decided to open the Resource Monitor to see if I was getting good results and I saw that it spiked the responsible svchost.exe CPU usage so I let it record for over 3 minutues to get an accurate capture of what was going on with my computer. It was quite interesting. Here is the file that I uploaded. https://onedrive.live.com/redir?resid=c1e27c7afb49f9cc!107&authkey=!AODhbxU-REyW850&ithint=file%2czip Looking forward to learning more from this.  I appreciate your assistance!

Hi, Thank you for posting your query on Microsoft Community. I would require more information to help you better. What is the KB article number of the update? I would suggest you to refer the below link: http://windows.microsoft.com/en-us/windows/what-is-svchost-exe#1TC=windows-7 Let us know the status of the issuer we will be glad to help you further.

Thanks kindly for this tool!  I am away from the house for two days so I created the restore point now.  Udpates will be done on Tuesday, but not before I am home. I'll create another restore point when I get home, install the program and run it when it is happening.  Really appreciate the assistance! Cheers Lizy

Have you ever gotten an answer from Microsoft about this? I've been having this problem since a week or so. I'm thinking it started after one of the Microsoft updates. I don't really want to undo them unless I know which one might be the culprit.

Hi Rama, Thank you for posting your query on Microsoft Community. I make sure to help you with the issue you are facing and assist you better. May I know the issue that you are facing with? Let us know if you have any queries related to Windows we will be glad to assist you. Thanks.

Mohammaed Is it possible that you can answer MY issue?  I do appreciate that Sander is looking for assistance as well, but my problem has gone unanswered and I have provided so many details and it has been a month now with no support from MS whatsoever. Thanks for you time and consideration

checking in on this to see if anyone had feedback on the results I'm going to take another recording.. my system is now crashing when we are trying to use it :(

Main PID is 432,  but I also see 160 as another one listed in the CPU as well. Hope this helps!

MS emailed me to prompt me to ask for more help or close it.  Asking again to see if anyone had comments or other suggestions. Cheers

I have came across the faulty memory case, but I highly doubt it, because I can't have all my Windows 7 machines stopping at the same time due to memory issue!

I am fighting the same problem right now. I have researched this a bit and am leaning toward bad memory. But I would doubt this would be the case for you since it is happening on multiple machines. I have found two other cases where these same failures have been solved by running mem test and finding a bad stick. I'll post back if I get anywhere.

chk axelRB's response from the link http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/com-surrogate-has-stopped-working/1c5f897f-bb99-496b-bc58-ab33fb0cd547

#bump Can anyone help me please? I think I added enough information.

Hi Robin, I would suggest you to follow the steps in the below links for partitioning your hard drive. Method 1: Follow the steps in the below link. Open the Performance troubleshooter: http://windows.microsoft.com/en-in/windows7/open-the-performance-troubleshooter Method 2: Windows Explorer may crash in Windows 7 or in Windows Server 2008 R2: http://support.microsoft.com/kb/2515325 I hope the above information helps you.

Hi Robin, Thank you for your reply. I would suggest you to follow the steps in the below link and let us know the status of the issue. Windows Explorer crashes randomly in Windows 7 or in Windows Server 2008 R2: http://support.microsoft.com/kb/2638018 Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up the registry, click the following article number to view the article in the Microsoft Knowledge Base: http://windows.microsoft.com/en-US/windows7/Back-up-the-registry Hope this helps.

Thanks for your answer. Method 1: I'm not shure how the performance troubleshooter is called in german. The start menu showed up two results when I search for the german word for performance. http://puu.sh/2wOJZ http://puu.sh/2wOI9 is the first one. The second result crashes the same way as the system panel. Now I think the windows performance index is the problem because it might be associated with the performance troubleshooter, its on the system panel and it changed since the upgrade. (It also crashes when I open it directly) Method 2: The patch installer told me I already have this patch installed.

Hi Sathish S V thanks for the reply.  I have tried both methods and neither provides a fix.  I had already uninstalled ie9 and received the same problem with ie8.  I then reinstalle ie9 and still have he problem. system file check also revealed no issues I also did a full checkdisk scan of my c:\ drive and found no issues. Let me provide a bit more detail on the problem.  The other way this problem manifests itself is when a ie instance offers up a certificate to install.  when installing,I click "open" and follow the wizerd.  All goes normal until the last step, and no confirmation popup window occurs that the certioficate was installed.  ie does not crash in this case.  the certificate does not get installed. So there are two strange behaviors with certificate install - the one I described initially and this one. My suspicion is that there is some tie to mcafee drive encryption or mcafee protection suite.- both of which are mandated by our IT department and difficult to remove for a

Karl I would contact your IT Department and see what they can do for you.

Hi Karl Dohm, Perform the following troubleshooting methods: Method 1: I would suggest you to uninstall Internet Explorer 9 and check how it works. Refer the following link to uninstall Internet Explorer 9. How do I install or uninstall Internet Explorer 9? Method 2: If that doesn’t work, I would suggest you to perform System File Check to fix the corrupted system files. Refer the following link to perform System File Check. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 Note: It may ask for windows DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

Yes, it's the same computer. I have had it since January of 2012. Regarding the latest post about Terminal Services logs in Event Viewer, and why every user login is recorded in Event Viewer/Windows Logs/Applications and Service Logs/Microsoft/Windows/Terminal Services/Local Session Manager/Operational, I posted as instructed to TechNet and have not received a reply. The next post regarding Anonymous Logon over the network--I read on Microsoft TechNet that the Server Service records a null session/Anonymous network connection when it starts up. Since disabling the Server service, I have had no further Anonymous Logons. The BlueScreen/BugCheck events were traced to either a new Audio driver or to my Internet Security Software. The first two posts concerned a Mail Delivery Failed: Return To Sender message that I had received when I hadn't sent any mail/messages. I haven't had any of those since that post.

Hi, Did you look up any of these file names on Bing or Google? Per TechNet and the Microsoft Community, WTSapi32.dll, RasMan, wtsapi32.dll and Netjoin.dll are all legit Windows files. I'm guessing the same with the other files, which is probably why Security Essentials is not detecting them as Trojans. Hope this helps!

1. Did you upgrade Kaspersky Internet Security 2014 to Kaspersky Internet Security 2015 on 18 February 2015 or did you uninstall Kaspersky Internet Security 2014 & then do a clean install of Kaspersky Internet Security 2015? 2. Had your Kaspersky Internet Security 2014 subscription already expired by the time you "upgraded" to Kaspersky Internet Security 2015? 3. What anti-virus application was installed before you first installed Kaspersky Internet Security (any version), was your subscription still current, and did you uninstall it before you installed the Kaspersky application? 4. Have you contacted Kaspersky Support or posted in an appropriate Kaspersky Community forum about all this? ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ COMMENT: Your Dell System Detect issues (as well as the "remote access Trojan" issues) very strongly suggest that a Norton or a McAfee application did come preinstalled - as is the case for 99.99% of Dell computers. [True story: In December

Does the computer-in-question belong to you or...? Is it the same computer (not necessarily that same problem) as in one or more of these other recent threads of yours?... http://answers.microsoft.com/en-us/windows/forum/windows_7-security/ terminal-services-logs-in-event- viewer/b380c16a-10e0-4df7-bb22-ddb77d9b4a70 http://answers.microsoft.com/en-us/windows/forum/windows_7-security/ anonymous-logon-type-3-in-event-viewer-security /e1ca273e-f182-4ade-bd55-69a6c1de203c http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/ blue-screen-event-without-actual-blue-screen -and-3/b57fe360-9223-4254-9167-9fc9d6d0ad9c http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/ bugcheck-after-i8042prtsys-driver-installation /c8227ee8-4535-4b15-8a43-72238939e5bc http://answers.microsoft.com/en-us/protect/forum/protect_other-protect_scanning/dont-you-have-to-have-visited-a-site-to-get-a/5333fa70-3233-44ce-8de0-ae7bb15bc3b3 http://answers.microsoft.com/en-us/outlook_com/fo

...my KIS 2014 subscription was due to expire 9/6/2015, but I upgraded because I was having issues with some of the plugins not working on my user account. They worked on my husband's user account and the Admin user account, but not mine. The tech advisor at the Kaspersky Forum suggested that I upgrade to the 2015 version. Your "plugin issues" might be fixed now but I don't like the sound of the above. When did the Kaspersky tech(s) connect remotely to the computer and how long did they work on it in all? I don't think the behavior you describe is a "Microsoft issue." It may have something to do with the Kaspersky techs' ministrations. Before we "mess around" with things any further here (e.g., removing any possible Norton or McAfee "leftovers"), I think it'd be best to consult Kaspersky Support again and get their take on it. PS: The fact that the original Dell Win7 64-bit computer was defective and replaced by the Win7 32-bit computer doesn't give me a "warm, fuzzy feeling" either -

Hi, You probably would notice if someone was remotely accessing your computer. Such as: screen locking up, cursor movement, malware or spyware notifications, advertisements, etc. It's doubtful that this is happening, as Security Essentials is not turning up any malware. You can check for remote sessions on a network by opening up Computer Management and going to Shared Folders. This would tell you what files have been opened and by who in a certain timeframe. If the lists in Sessions and Open Files are empty, this is good. Also, check to make sure you have no weird open ports or exceptions to the rules in Windows Firewall that you don't know about. Flags would be remote access software, like GoToMyPC or anything ending with VNC or NC. You could use a tool like SNORT to check the traffic that is coming from your computer, too. Also, in Task Manager, the only names showing up next to all the running services should be your user account, System, Network Service and Local Service. There ar

1.) I uninstalled KIS 2014 with the Kaspersky Removal tool, as doing so using Programs and Features can leave bits and pieces behind. Then I did a clean install of KIS 2015. 2.) my KIS 2014 subscription was due to expire 9/6/2015, but I upgraded because I was having issues with some of the plugins not working on my user account. They worked on my husband's user account and the Admin user account, but not mine. The tech advisor at the Kaspersky Forum suggested that I upgrade to the 2015 version. I did so, and the plugin issues are now fixed. 3.) I have only used Kaspersky on this computer. The subscriptions have never been allowed to lapse. Each version has been uninstalled using the removal tool and a clean install of the new version performed. 4.) I haven't posted in the Kaspersky forum about remote access issues. I figured they'd tell me that it was a Microsoft issue and I should contact y'all with such things. re: your comment: I ordered this system from Dell's business division. Th

Assuming Win7 32-bit with Internet Explorer 11 (IE11) installed... Please answer each of the following [admittedly tedious] diagnostic questions already installed!

Thanks for your reply. 1a.) The date I put the computer into service was 1/15/2012. 1b.) Windows 7 Professional 32 bit came preinstalled by Dell when I bought the system. 2a.) My Kaspersky Internet Security subscription expires 9/6/2015. The "created" date is 2/18/2015, the day I installed it. I had upgraded from the 2014 version on that day. 3.) I have never used Norton or McAfee, only Kaspersky on this computer. 4.) No free trials of either program came pre-installed on the system. (I checked the paperwork to be sure.) 5.) All of those KBs that you mentioned are installed on this system, installed 2/14/15, except for 3034196, which was installed 2/15/15. 6.) Java 8 Update 31 is the version on this system. 7.) Adobe Flash Player 16.0.0.305 is installed on this system. I update both Adobe and Java as soon as the updates come out. 8a,b.) I am still using Internet Explorer 10. 8c. Sometimes I use Mozilla Firefox. It's the latest version, 36.0.1. 9. Four days ago, I installed ccleaner on

Yes, I looked them all up on Google. I realize that they're all legitimate Windows files. My question is why I have Remote Access services and Domain Join services (when I'm not joined to a domain) and Network Logon capabilities and Remote Desktop Server Host and Active Directory Domain services currently running on a standalone PC with all of these services disabled. Offline Files are running, when I have this disabled in Services. DLLs for Bitlocker Drive Encryption and LSA Extension for Encrypted File System are running when I have both of these features disabled in Services. That's what I need to know--has someone somehow gained remote access to my system, and that's why all these processes are running under svchost.exe, lsass.exe, csrss.exe, msinfo32.exe, iexplore.exe and winlogon.exe?

Thanks friend i try your solution but finally i take same error also withouth all .net framework give the same error again :(

Hi, Try to remove .net framework completely after that download the latest .net framework that will solve your issue for sure. Use this tool to remove .Net http://blogs.msdn.com/cfs-filesystemfile.ashx/__key/communityserver-components-postattachments/00-08-90-44-93/dotnetfx_5F00_cleanup_5F00_tool.zip

Does the same thing happen if you start Outlook in safe mode?  Hold Ctrl when you click its icon to start it.  Have you tried repairing the Office installation?

Haven't tried safe mode yet, but I did an Office repair, this didn't help. Is there any way to find out why Outlook is crashing, maybe generate a dump file or something when it crahses?

Hi Zane, Could you share some updates with us? Thanks, Ran

Hi Zane, The reason why you see the Error code 30174-4 may be that your antivirus software, firewall, or proxy settings prevent you from installing Office 2016. Here are some things you can try to fix the problem. Please follow the steps listed in the article below to see the outcome. Error code 30174-4, 30125-4, 30038-4, or 30125-1011 when installing Office If the issue persists, could you please share a screenshot of the error message with us? The picture you provided above was not uploaded successfully. To insert a screenshot, click on Use rich formatting to create your post. On the edit page, select Insert/Edit Media icon to upload a screenshot. Thanks, Ran

Hi, I would suggest you to place the computer in Clean Boot state and check if it makes any difference. Perform Clean Boot to see if any third party services are causing the problem. To help troubleshoot error messages and other issues, you can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a " Clean Boot ." A Clean Boot helps eliminate software conflicts. http://support.microsoft.com/kb/929135 Note: After Clean Boot troubleshooting step, refer to “ How to reset the computer to start as usual after troubleshooting with Clean Boot ” from the article. If issue persists, I would suggest you to contact application vendor for better assistance. https://area.autodesk.com/forum/autodesk-maya/ Let us know the status of the issue.

Hi Mr. Imran M, Thank you for your response. First answering your questions, I do not see any message at the time of crash, just all the desktop icons goes away and comeback after a while. From the event log viewer I've got this, Faulting application name: Explorer.EXE, version: 6.2.9200.16384, time stamp: 0x50107d1c Faulting module name: thumbcache.dll, version: 6.2.9200.16384, time stamp: 0x501080dd Exception code: 0xc0000005 Fault offset: 0x00020500 Faulting process ID: 0x80c Faulting application start time: 0x01ce5306e3738c1f Faulting application path: C:\Windows\Explorer.EXE Faulting module path: C:\Windows\System32\thumbcache.dll Report ID: 7b66d3b0-bf04-11e2-afa8-20107ab0ee57 Faulting package full name: Faulting package-relative application ID: I'm using the built in Administrator account. As I mentioned in my question earlier, I have added an extra deny permission to the folder "C:\Users\User_Name\AppData\Local\Microsoft\Windows\Explorer" to prevent deletion of the thumbnail ca

No. I did not upgrade...

Did you upgrade the Win7 computer to Win8 or...?

Hi Md. Mahfuzur Rahman, In order to provide you with a quick resolution, please reply to these questions: 1. Do you receive any error message or error code? 2. http://windows.microsoft.com/en-US/windows-8/improve-pc-performance Hope this information helps. For any further Windows related assistance, feel free to contact us and we will be happy to help.

WYSIWYG Try posting in an appropriate IT Pro forum for more ideas.

I have added an extra deny permission to the folder "C:\Users\User_Name\AppData\Local\Microsoft\Windows\Explorer" to prevent deletion of the thumbnail cache for faster folder loading. It worked fine in windows 7 Ultimate but [it's] causing Explorer crash in Windows 8 Pro... Patient (demonstrating): "Doctor, it hurts when I do this! " Doctor: "Don't do that." If you remove the "extra deny permission" and reboot, does the behavior persist? TIP: This is Consumer-specfic forum. Try posting in the apropriate IT Pro forum instead => http://social.technet.microsoft.com/Forums/en-US/category/w8itpro

No it does not persist. I've already stopped doing this and was looking for any way to use it without crash thanks for the tip.

Hi hardware123, · Since when are you facing this problem? · Do you remember making any changes to the computer? · Have you tried booting in safe mode? Check to see if the following helps. Step 1: Check to see if you can boot into the last known good configuration. Follow this article to do this. This could also be a result of a malware infection. You may select safe mode with networking by following the same article to check if you can boot to the desktop. Step 2: If you are able to boot then, perform an online scan and restart the computer to see if it makes any difference. Refer to Microsoft Security to download and run the tool. Regards, Syed N – Microsoft Support -------------------------------------------------------------------------------------------------------- Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hi Jackie.h, Welcome to Microsoft Answers Community Forums! For the device to work, you need to install the latest drivers. Please contact the manufacturer’s website(Sony) to download and install the sound drivers to resolve the issue. Let me know if this helped. Regards, Divya R – Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.