rtutils.dll download

Hello Sunny Arora - I have some steps that you may want to try: Run Zune Software  in compatibility Running in compatibility: 1) Right click Zune icon in your desktop 2) Select “Properties” 3) Click on “Compatibility” tab 4) Put a check on “Compatibility Mode” 5) Select the Lowest or Next to the Lowest part option of the dropdown list 6) Uncheck “Compatibility Mode” 7) Click Apply and OK 8) Try to run the software again Disable anti-virus program. Let us know the results! ;p

Hello Sunny Arora, Please have a look at this article and try following the steps suggested there: http://support.microsoft.com/kb/967132 . If you have a Windows 7 machine just follow the steps as if it was a Windows Vista. Let us know if the problem persists. Regards, Sergio P.

Creating a new user account did resolve the issue. Is there a way to recover from this without having to reinstall all my applications? It usually takes about 3 to 4 days of nearly full-time work before I get things running right and it's not guaranteed the same thing won't happen again if I can't figure out the root cause.

The main culprit is seems was OpenDrive. After uninstalling it, restarting, reinstalling the other apps that had issues, everything seems to work fine.

The same issues are present in safe mode. Safety scanner did not uncover any malicious files. I will try creating a new user account now and see if that resolves the issue. FYI I replaced the secondary hard disk with an SSD but that didn't resolve the problem either.

Hi Ken, This issue might occur due to some third party programs and sometimes due to a malware also. You might also face this issue due to a corrupt user profile. Follow these methods to resolve the issue: Method 1 : Step 1 http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8 Let us know the results. If you need further assistance, we’re here to help.

Hi Ken, Glad to know that the issue has been resolved. If you have any further issues on the computer, please post your question regarding Windows and we will be happy to help you.

Dear Jennifier, We are not getting any error like earlier.  However, we got the below error twice when Outlook is crashed.  I am pasting the error below.  Kindly read and give your comments. it would be great if you can give me some information on the fault module.   I remember I have seen in other occasions though I could not give correct context. Sig[3].Name=Fault Module Name Sig[3].Value=StackHash_0699 ApplicationIdentity=7C7E64A995145E1CEBB6D9060F6BD55F MetadataHash=-1351744675

Venkat, Were you able to get this issue resolved?  We are experiencing the same issue: -All Office Suite Programs malfunctioning. -All Office Suite Programs intermittantly function in Safe Mode( Sometimes it functions, other times safe mode still throws the same error -All Office Suite Programs still do not function when all add ons are disabled. -Performed Quick and Onlines Repairs, issue still occurring. -Performed fresh re-install -0365 Version up to date- 1705 8201.2102 OUTLOOK.EXE 16.0.7766.2092 59346a45 KERNELBASE.dll 6.1.7601.23392 56eb2fb9 e06d7363 0000845 Faulting application name: OUTLOOK.EXE, version: 16.0.7766.2092, time stamp: 0x59346a45 Faulting module name: KERNELBASE.dll, version: 6.1.7601.23392, time stamp: 0x56eb2fb9 Exception code: 0xe06d7363 Fault offset: 0x0000845d Faulting process id: 0x4504 Faulting application start time: 0x01d2f00e5a898f6d Faulting application path: < C:\Program Files\Microsoft Office\root\Office16\OUTLOOK.EXE> Faulting module path: C:\Windows\

I have requested my team to verify these options.  They will test and let me know as this problem is not consistently happening.  I will definitely post the details after attempting the above solutions.  Thanks for checking the status. Another place is we can't try as they are our customer unless we try and succeed at our side. I really appreciate your efforts. Thanks, Venkat

My Team installed the fresh updates and we are observing outlook behavior.  I will keep you posted further status again.

Hi Jennifer , Thanks for the details.  I will ask my team to try and confirm you the details whether it works or not. Thanks, Venkat

Hi Chris, Just to clarify, were you able to perform the troubleshooting steps on this thread provided by Jennifer Bri , on J une 5, 2017 ? Looking forward to your response.

Hi Venkateswara, We appreciate that you have provided us a detailed information about your concern. This will help us get this issue resolved efficiently. As per the issue description, you can follow the methods below and check which one will resolve the issue with the Outlook application. Method 1: Safe Mode Starting a Microsoft Office for Windows application in Office Safe Mode can allow you to safely use it when it has encountered certain problems. Refer to this support article on how to: Open Office apps in safe mode on a Windows PC . Method 2: Repair Office If an Office application such as Word or Excel isn’t working correctly, sometimes restarting it will fix the problem. If that doesn’t work, you can try repairing it. Refer to this support article on how to: Repair an Office application . Method 3: Check for updates Keeping Office up-to-date ensures that you have the latest security updates and fixes. Refer to this support article on how to: Install Office updates . Let us know

We would like to know if there are any updates from your team regarding this issue. Have they tried the suggested troubleshooting steps above? If so, what was the result? Is the issue still the same? Keep us posted so we can assist you further.

Sure, I can keep you posted. we are still in the observation only.

We appreciate that you keep us updated with the troubleshooting steps that your team has done already. Do not hesitate to let us know if anything else comes up or if you need further assistance.

Thank you for the advice, sorry it took so long to send a response.  This was great advice for fully removing and reinstalling the zune software.  I followed this and the advice I had seen in these forums for reseting the zune libray.  In both cases, things worked for a while (although setting up the partnerships for the three devices I sync got old).  Unfortunately, in all cases, as I went back to reorganizing my library , the software would eventually get back into the cycle of crashing.  After going through this multiple times, there appeared to be a pattern.  It appeared that when I changed the category of video files in my collection from "other" to "Movies" or "TV", the software eventually became unstable. By backing up the C:\Users\Alex\AppData\Local\Microsoft\Zune\ZuneStore.sdf file and slowly changing the categories of the movie files from "other" to "movies" or "TV" I was able to get this problem to repeat with regularity.  Each time I could restore the backed up copy of the

Help to us non-computer savvy people would be nice too!  I have been dealing with this problem for over 6 months and my support chats do not seem to be helping me with it either!

what's interesting about this is that my problems started around the time I got a new router. At that time I moved my external USB drive that had my music from my PC USB to a USB on the router so it was easily networked, always accessible. If this was the problem, why my directory would have been "unresponsive", I have no idea.  Also, a simple move of the drive back to the PC and repointing of the libraries did not solve the problem.  However I do believe this may have been one of the original causes. After moving the drive back I then did a clean boot, followed by the microsoft clean uninstall tool and removed EVERYTHING zune.  I then looked in program files folders and deleted everything.  I then rebooted again and reinstalled fresh (still clean boot with everything but MSFT services disabled). It has finally started working again.  I still have not changed my boot mode back to normal or done anything else since I FINALLY got it working.  I don't want to touch anything. This was a lo

Hi all -- For whatever reason, my thread moved to a different page, where I mentioned that I'd solved the problem.  I can't guarantee that it will solve the problem for all of you, but check out the page at http://answers.microsoft.com/en-us/zune/forum/zune_install-pc/zune-crashes-with-bex64-in-msvcr90dll-about-30/893c8889-9606-46bc-82d3-3b4970de5b7d?msgId=791a467f-0f90-400e-8bac-e3103b2b6766 to see what I did and my thought processes.  Even if my solution isn't the same for you, it might help you arrive at something helpful. Warmest regards to all -- David C. Battistoli

Hi -- I am newly noticing this problem on my Win7x64 system.  It was working fine since I originally installed it, and I used it constantly.  I hadn't used it in awhile (a few weeks or months) and, of course, Windows had been doing its automatic updates normally.  Then, when I tried using Zune 3 days ago (07/22/2012), I received the ever-popular "Microsoft Zune has stopped working... BEX64 / Zune.exe / 4.8.2345.0 / MSVCR90.dll" I have determined two things through hunches and trial-and-error: 1) When I logon as a different user, Zune works fine. Of course, as the "other user," I am not accessing my library. 2) When I logon as my normal user BUT DISABLE NETWORK ACCESS, Zune works fine. I can only conclude that the issue is related to the library and getting/setting content updates from the internet.  Beyond that, however, I'm mystified. Uninstalling and reinstalling does nothing. If anyone has any ideas, please add! Thanks to all -- Dave

I'm having the same issues - tried all the uninstall, cleaning, updating DRM security files, creating new profile.  nothing has worked.  The same issue occurs on all profiles.  Win7 32 bit...  It may have to do with location of a library as I got a new NAS but zune won't run long enough for me to change the library settings.  I'm sure there's a way to do this outside of zune (they don't reset on clean uninstall/reinstall so they must be pulled from else where). Any help is appreciated. This might be the end of a long relationship with Zune.  If I can't sync my device, my zune pass is useless.

I think all you do is change the libraries in win 7 and it replicates over I think. If not change it in WMP. It even gives me issues in win 8. It seemed to start when it self updated to turn off the market

No luck... I did manage to change the libraries, reset them all to the defaults on the C drive. Still crashing.

Dear AlexanderPandelos, Thanks a lot for your question in the forum. First of all I need to know if the Zune Software worked before you removed the mentioned tools or if this issue occurs ever since you installed it on your computer. In order to un- and reinstall the Zune Software, you should maybe try to do so using the following tool: www.tinyurl.com/zuneuninstall 1) Save the file to your desktop. 2) Unpack and then install it by following the installation steps. 3) After the installation is finished click “Start”, select “All Programs” and choose “Windows Install Cleanup” from the list. 4) Mark everything related to the “Zune” Software. 5) Click “Remove”. 6) After all the files are removed close the Windows Install Cleanup Tool and restart your PC. 7) Install the Zune Software using the file that you can download here: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=23771 Please let me know if these steps helped to solve your issue. Regards, Achim H. – Microsoft

I think it might do with the .net 4 security updates. It happened after those were installed.

Correction:  OVI software updater appears to install but does not run. the Ovi PC Suite installs and runs, but fails when trying to update the phone's software (actually, nothing happens after clicking 'update phone software').

I can additionally report that under Windows 7 Professional (Dell Precision M4400 laptop) the OVI suite appears to install after switching to Windows XP Service Pack 2 compatibility, but does not run.

WN Other than re-installing the software the best advice is to contact cannon as we have no idea about their software.

Hello, friends, You made this post two years ago and I supposed that you solved this problem.  Nevertheless, my break-through was adding new device under the control panel.  I turned on Wi-Fi on my PowerShot G7 X and found Windows was trying to add my camera as a new device.  I double-clicked the camera name and everything thereafter went automatically as I wished.  I was using (and am using) Windows 10 TH2 32bit.

Note: I did some searching on the Internet regarding my issue.  I found on the Tech Support Guy website that another individual had the exact same issue.  The recommendation was to uninstall the current Java version, and install the most updated version ( www.java.com ).  The problem was resolved.  Should I consider performing a Java update (my Java version is 5 years old)? Certainly. See http://aumha.net/viewtopic.php?f=26&t=43515 . While you're at it, also see: http://aumha.net/viewtopic.php?f=26&t=43504 , http://aumha.net/viewtopic.php?f=26&t=43452 , http://aumha.net/viewtopic.php?f=26&t=43384 , and http://aumha.net/viewtopic.php?f=26&t=43224

1. Does the behavior persist if you start IE in No Add-ons mode? => Start | (All) Programs | Accessories | System Tools | Internet Explorer (No add-ons). Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 & IE8 in all OSS] http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx 2. Does the behavior persist if you Reset IE Advanced settings (RIES)? http://support.microsoft.com/kb/923737 3. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?  Were any of these applications running in the background when you installed IE8? 4. Has a(nother) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)? ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

One last thing: I visted the AumHa website.  It is a wonderful site. (I even added it as a favorite).  Is it your site? No, the Windows Support Center and related forums are not mine. The owner and webmaster is my colleague Windows MVP Jim Eshelman. I am but a lowly Admin, Moderator and AumHa VSOP . You're welcome & thanks for your feedback. ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

PA Bear: Thanks so much for the information.  I downloaded and installed the newest version of Java according to your directions, and...the problem is now solved. I can't thank you enough. One last thing: I visted the AumHa website.  It is a wonderful site. (I even added it as a favorite).  Is it your site? Again, thanks. John

Hi, PA Bear: (1) Yes, the behavior persists if IE is started in No Add-ons mode. (2) If I reset IE Advanced settings, the behavior persists. (3) I am running Norton Internet Security 2010 (anti-virus and firewall).  Yes, the subscription is current.  I am not running any other anti-spyware program (other than NIS 2010).  No, the applications were not running during the installation of IE 8. (4)  Other Norton or McAfee applications (e.g., trial versions) have not been installed on the machine. Note: I did some searching on the Internet regarding my issue.  I found on the Tech Support Guy website that another individual had the exact same issue.  The recommendation was to uninstall the current Java version, and install the most updated version ( www.java.com ).  The problem was resolved.  Should I consider performing a Java update (my Java version is 5 years old)? One last thing: The Java.com website allows one to test whether-or-not Java is working on one's computer.  When I run the tes

Is your computer on a domain-environment? Looks like it is. If yes, you would need to post in the TechNet forums.

Hi, Are you trying to play online? Have you installed the game on the computer? When exactly do you get this error logs? There is no information available on aion on Windows 7 compatibility list, here is the link to check compatibility: http://www.microsoft.com/windows/compatibility/windows-7/en-US/ If you were able to play the game before, then I would suggest you to perform clean boot and check if you can able to play, here is the link: http://support.microsoft.com/kb/929135 Make sure that you put back the computer to normal startup mode once it is done. Azam – Microsoft Support. Visit our Microsoft Answers Feedback Forum and, if you have any feed backs you can post here.

Hi, Try uninstalling Java (Control Panel> Add or remove programs) and installing the latest version. HotSpot JVM error: http://www.java.com/en/download/help/error_hotspot.xml Hope this helps, Don

Hi, Here’s a link which gives you information and fix for the error codes that you have given. http://forums.worldofwarcraft.com/thread.html?topicId=10021039 Note: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore, Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you completely understand the risk before retrieving any software from the Internet. For further assistance on this issue contact the World Of Warcraft Forums by visiting the following link: http://forums.worldofwarcraft.com/ Regards, Divya R – Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know wh

Hi Varun Thank you for the response and keeping the status updated. Method 1: Nework Troublehooter An automated troubleshooter is a tool that can find and automatically fix some problems with your computer. These troubleshooters aren't designed to fix every problem, but they're a useful tool to try because they can often save you time and effort. I have done. device driver and network card is uninstalled. Varun

Hi Varun Thank you for the response and keeping the status updated. Method 1: Nework Troublehooter An automated troubleshooter is a tool that can find and automatically fix some problems with your computer. These troubleshooters aren't designed to fix every problem, but they're a useful tool to try because they can often save you time and effort. Please reply with the results. I will be glad to help you further. Thank you.

Hi Varun, Thank you for the response and keeping the status updated. I appreciate the troubleshooting you tried on the computer. What is the make and model of your computer? I suggest you to install all the important and optional updates on the computer. https://support.microsoft.com/en-us/kb/2777982?wa=wsignin1.0 Check if you have any updates for network. Also plug in the done and check it installs the driver. Please reply with the required information and the results. I will be glad to help you further. Thank you.

Hi Varun, Thank you for the response and keeping the status updated. I appreciate the troubleshooting you tried on the computer. What is the make and model of your computer? I suggest you to install all the important and optional updates on the computer. https://support.microsoft.com/en-us/kb/2777982?wa=wsignin1.0 Check if you have any updates for network. Also plug in the done and check it installs the driver. Please reply with the required information and the results. I will be glad to help you further. Thank you. My Windows system is up-to-date. Optional are also installed. Although there are Office updates, but its taking long time to complete. My desktop is: ASUS P5KPL AM/PS Motherboard Intel G31 Chipset Intel Core 2 Duo E7500 4 GB RAM Windows 8.1 Pro x64 Under same configuration, device is working properly in Windows Vista Ultimate 32-bit. Software is for 32-bit system only. I am trying same in lappie also Windows 10 Insider Preview x64 HP Pavilion G6 And there no driver update.

i have lost the drivers for this data card can u send me the drivers?

Hi, I will be glad to help you with the issue you have with the dongle. I understand the frustration when things don't work the way it should. 1. Did you make any changes to the computer prior to the issue? 2. What is the antivirus program on the computer? I suggest you to start the computer in Safe mode and check. to know how to start the computer in the Safe Mode please follow the below link: https://support.microsoft.com/en-us/kb/2809468?wa=wsignin1.0 If you don't have the issue in Safe mode. please check the issue in Clean Boot. To know how to place the computer in Clean Boot I suggest you to follow the below link. https://support.microsoft.com/kb/929135 Note: Reset the computer back to Normal Mode once you are done with the troubleshooting by following the section " How to reset the computer to start normally after clean boot troubleshooting " from the same article. Please reply with the results. I will be glad to help you further.

Hi, I will be glad to help you with the issue you have with the dongle. I understand the frustration when things don't work the way it should. 1. Did you make any changes to the computer prior to the issue? 2. What is the antivirus program on the computer? I suggest you to start the computer in Safe mode and check. to know how to start the computer in the Safe Mode please follow the below link: https://support.microsoft.com/en-us/kb/2809468?wa=wsignin1.0 If you don't have the issue in Safe mode. please check the issue in Clean Boot. To know how to place the computer in Clean Boot I suggest you to follow the below link. https://support.microsoft.com/kb/929135 Note: Reset the computer back to Normal Mode once you are done with the troubleshooting by following the section " How to reset the computer to start normally after clean boot troubleshooting " from the same article. Please reply with the results. I will be glad to help you further. 1. No i haven't, made any changes to computer, in

1. Uninstall AVG Free v8.x & reboot. Download/install, e.g., Microsoft Security Essentials, Avira AntiVir or install AVG Free v9.0: Select the CUSTOM install option and do NOT install (uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any of the email scanning components. Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tutorials/email-scanning/index.htm 2. See http://aumha.net/viewtopic.php?f=26&t=42611 ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

I have tried restores before and never had much luck. I kept going back further each time and the last possible restore point worked. That was soon after I'd posted. Regardless of that. I must thank you for taking the trouble for reading my post and advising me though by the time I had read your kind and thoughtful reply, my problem was sorted. One thing that might be of interest. Was that I mentioned to a friend of mine about removing 'Microsoft Office' from my Pc and I was thinking, could that impact on WMP not working correctly as it came packaged as a bundle. he mentioned it could do! Again, Thank you very much, Take care and maybe one day I can return the kind gesture you have shown me.

You did not mention System Restore...did you try that? Restoring to a time before the issue began might be worth a try. (306084) How to restore Windows XP to a previous state http://support.microsoft.com/?kbid=306084

System restore has saved me lots of times. If you ever try it and it fails to restore the system...try running it in Safe Mode. Reason being that other programs can sometimes interfere with it...especially virus scanners. No one has all the answers...especially me...but if you mean an OEM bundle as in the software that came on the computer when you purchased it...I would say no... uninstalling a trial of MS Office should have no impact on Windows Media Player. Thanks for the feedback.

Hello im having the same problem but when i open up a software installation program i get this weird text message on my screen with;"C:\Windows\System32\ImgUtil.dll either cannot run on windows or there is an error" Help Please!!!

When I start assassin creed black flag lancher the game started but suddenly stop and show error. I shaw whats problem in my computer in Depency Walker software it show these dll file are not responding ..

What's the specific error that the program shows?

What actual problem are you having?

Hello David, Thank you for posting your query on Microsoft Forum. I would appreciate if you can provide us the following information to help us understand the issue better. Did you make any changes (Hardware or Software) on your computer prior to the issue? When do you get this error message? This issue can be caused due to any of the following issues: You may be using an outdated or corrupted video driver System files on your PC may be corrupt or mismatched with other files You may have a Virus or Malware infection on your PC Some applications or services running on your PC may be causing Windows Explorer to stop working I would suggest you to try the steps provided in the following Microsoft article and can avoid the steps which you have already tried and check if it helps. Error: Windows Explorer has stopped working http://support.microsoft.com/kb/2694911/en-us Note Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential f

Also, seeing the following as a loaded module: LoadedModule[200]=C:\Windows\system32\ NetworkItemFactory.dll You may benefit from the following hotfix: https://support.microsoft.com/en-us/kb/2494427?wa=wsignin1.0 There is a link at the top on the article to request the hotfix. The problem you are experiencing may be similar to what was reported in the following link: https://social.technet.microsoft.com/Forums/windows/en-US/b7403f2e-23ab-49c4-9a13-7892536a3325/app-crash-explorerexe-faulting-module-fundisc?forum=w7itprogeneral

After 2 years my Acer notebok refuses tu update Windows or Defender. The slsvc service (via control panel) refuses to start with error code 0xd0000022. Your help is appreciated. Diagnostic Report (1.9.0027.0): ----------------------------------------- KarthiK TP Walter, The Time Zone Traveller

Hello Michael TBranche To avoid confusion and because this thread is old, please begin your own, new thread about YOUR specific problem and computer. State your current IE version and full Windows version (e.g., WinXP SP3; WinXP 64-bit SP2; Vista SP2; Vista 64-bit SP2; Win7; Win7 SP1; Win7 64-bit; Win7 64-bit SP1) in your first post. Thank you.

I have the same problem and have not been able to get fixit to download.

Hi billybluiceez, Welcome to Microsoft Answers! • Since when are you facing this issue? • Have you activated the copy of Windows earlier? Microsoft Answers Feedback Forum and let us know what you think

Hi acollins9, I’d suggest you to access the following link and follow the suggestions mentioned by Darin Smith MS MSFT, Moderator to fix the issue: http://social.microsoft.com/Forums/en-US/genuinevista/thread/f7eb9dec-a649-497a-8060-2a304a552685 You may also access the link below and follow the appropriate steps mentioned in the Microsoft KB article and check if that fixes the issue: You cannot install some updates or programs http://support.microsoft.com/kb/822798 Hope this helps. Gokul - Microsoft Support [If this post was helpful, please click the "Vote as Helpful" (green triangle) button. If it helps in resolving your issue, click "Propose As Answer" or "Mark as Answer" button. By proposing/marking a post as Answered, or Helpful you help others find the answer faster.]

What anti-virus application or security suite is installed and is your subscription current ?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)? Has a(another) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)? Please visit http://www.microsoft.com/genuine/ and click on the Validate Windows and/or Validate Office button then restart your computer. If problems persist, see... How to troubleshoot Windows Vista and Windows Server 2008 service pack installation issues [Errors 0x80070002 ; 0x8007000D; 0x80073712; 0x800B0100; & 0x8024200D] http://support.microsoft.com/kb/947366 Error message when you use the Windows Update Web site or Microsoft Update Web site to install updates: "0x80070002" http://support.microsoft.com/kb/956698 Free unlimited installation and compatibility support is available for Windows Vista, but only for Service Pack 2 (SP2). This support, ori

Thank you It is helpful info

Hello, jmc99 Thank you for using the Answers Forum. Uninstall Java then reinstall the latest version. Detailed instructions for removing Java are available at http://java.com/en/download/help/uninstall_java.xml If that doesn’t solve your problem, one of your add-ons may be incompatible with Internet Explorer 8. To test if one is causing the problem you can try running Internet Explorer without add-ons. Go to Start, All Programs, Accessories, System Tools and open Internet Explorer (No Add-ons). If Internet Explorer runs correctly, an add-on is causing the problem. You will need to disable the add-ons and enable them one at a time to find the one causing the problems. In the No Add-ons Internet Explorer window go to Tools, click Manage Add-ons, change the Show setting on the left to All Add-ons then select all of the add-ons listed an click Disable All. Restart in Normal mode and enable them one at a time. Let us know if this helps. David Microsoft Answers Support Engineer Visit our Mic

Yea that didnt help  But thanks for letting me know dam seems i have tryed everything.  What about a re install or something like that.. and help would be great.  thank you

Your game application shows Java version: 1.6.0_20 The most current version of Java is 1.6.0_25 Try and see if the current version of Java causes this error. http://java.com/en/download/index.jsp If stil have the error when playing the online game, I suggest you contact the vendor of the application as the error states:JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR #3 (system exception). Please, contact the vendor of the application. Please let us know if this helps. Marilyn

Hi, · What is the make and model number of the computer? · Are you playing the game online? · If yes, are you using internet explorer? · What is the version of Internet explorer on the computer? · What is the service pack installed? Uninstall Java from the computer, you may refer the below link for steps: How do I uninstall Java on my Windows computer ?: http://www.java.com/en/download/uninstall.jsp Install the latest version, you may refer: How do I manually download and install Java for my Windows computer? : http://www.java.com/en/download/help/windows_manual_download.xml

Updating Internet Explorer  even though i never used it...  updating it finally fixed my problem

its a l dell dimension 8100 service pack 3 explore 8 yea its on line and i have unstalled  and reinstalled jave and flash i use firefox the most  but i have tried downloading in both

Hi, Thank you for posting the question in Microsoft Community. As I understand, you are facing issues with Windows update. I understand that it must be frustrating, but rest assured, we are here to help fix the issue and guide you in the right direction. What is the complete and exact error message? Method 1 : I would suggest you to refer to the article and run the Microsoft Fix it : Fix the problem with Microsoft Windows Update that is not working http://support.microsoft.com/mats/windows_update/ Method 2 : Important : This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up the registry, refer the link: Back up the registry http://windows.microsoft.com/en-US/

Anything you suspect from MGA Diagnostic report...? Yes. The 0x80070002 very strongly suggest that a Norton free-trial or a McAfee free-trial came preinstalled on the computer when you bought it. 1. What installation media did you use to do the clean install of Vista on the SSD drive last year (e.g., the set of OEM discs that came with the computer; a set of Recovery discs you'd created earlier; an image you'd created earlier)? 2. Has Comcast's Constant Guard Protection Suite or Comcast's Norton Security Suite been installed since you replaced the HDD last year? 3. Open Windows Explorer [ WinKey+E ] to & right-click on C:\Program Files\ AVAST Software <=this folder Select PROPERTIES : What's the CREATED date on the resulting GENERAL tab?

I haven't been able to update since changing my hard drive (died) cloned to a solid state drive (Nov-Dec 2013). Are you telling us that you haven't install any updates since you replaced your HDD with a SSD a year ago?

Please answer each of the following [admittedly tedious] diagnostic questions in a correspondingly-numbered list in your very next reply, preferably without quoting my post: 1. When (approx. date) did you purchase the computer? 2. What is the full name of your installed anti-virus application or security suite and when (approx. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)? 3. Has a(nother) Norton application or a McAfee application EVER been installed on the computer since you replaced the HDD ? 4. Did a Norton free-trial or a McAfee free-trial [pick one] come preinstalled on the computer when you bought it? (Doesn't matter if you never used or Activated it.) 5. Is Firefox, Chrome or any other alternate browser installed? Note: The computer should NOT be connected to the internet or any local networks (i.e., other computers) in its current state. All of your personal data (e.g., onlin

1) Around June 2009 2) Avast! Free AntiVirus 2015-does not expire- 3) Norton with old hard drive, when we had Comcast service 4) Unknown, it may have been either but removed them 5)Chrome Anything you suspect from MGA Diagnosticl report above?

1. Had Comcast's Constant Guard Protection Suite or Comcast's Norton Security Suite ever been installed by the time you created the Macrium Reflect image? 2. What, if any, anti-virus application was installed between November 2013 (when you replaced the HDD with the SSD) and 01 November 2014 (when you installed Avast Free, I assume)? 3. I see you have Chrome as the system's default Browser. Is IE8 working OK when you intentionally choose to use it?  Speaking of which... 4. Is Adobe Flash Player for Internet Explorer v15.0.0.223 (or higher) installed? TEST HERE USING INTERNET EXPLORER ONLY! => http://www.adobe.com/software/flash/about/ 5. Is Chrome v 38.0.2125.122 installed now?

I turned off 2013 Avast to see if it was interfering with the WIndows update.  Tried turning on & off the the update thru DOS and/or MSconfig...when updates still didn't work, I tried to turn Avast back on but it didn't for some reason,so uninstalled & installed updated 2015 Avast. I've always had the computer connected to internet...no problems/virus etc except the update issue.  Avast always blocked malware and/or other items.  Avast states my computer is clean I believe I'm going to just do a clean install of Vista over the weekend. Unless you or someone on this forum can tell me that it can be avoided and there is a fix for the update issue.  Thanks.

Thats correct. I haven't been able to update Vista since Nov13.  I really busy with work and didnt pay all that much attention/didn't know it wasnt updating until recently.  Any help would be appreciated. I would hate to resort to saving all pertinent files and doing a clean install if that can be avoided.  Thanks.

Did you uninstall Avast Free (2013?) & then do a clean install of Avast Free 2015 on 01 November for some reason or...? Had your previous Avast Free license already expired by the time you installed Avast Free 2015? How long has the computer been connected to the internet since you replaced the HDD a year ago?

1) It wasn't a clean install. I cloned my old hard drive to the SSD using Macrium Reflect software. 2) Have not installed Comcast's Constant Guard Protection Suite or Comcast's Norton Security Suite.  It was prob remanants from old hard drive. 3) Avast Created 1Nov2014 Is a clean install avoidable? Can the current system setup be fixed?  It seems I'm gonna end up backing the important files & doing a complete clean install of Vista

1) No 2) Versions of Avast Free was previously installed between Nov'13-Nov'14 3) Yes v15.0.0.233 4) Just updated to v38.0.2125.122 m was previously Version 38.0.2125.111 m

Hello Uday, Hope my previous post indicates that I have already tried these solutions and it didn't work. Look forward to someone who will really get me out of this mess. However, thanks a lot for your reply! Regards, Satyajit

Thank God! Finally I worked it out myself. But, it's painful to observe hardly anybody other than Uday replied to my problem. Something I was so eagerly waiting for. I applied my common sense and defragmented the dirives and then sfc /scannow, and it worked. Cryptographic Services stated when I set it to log on as Network Account. Thus, my problem is solved. Now windows update is working fine. Interestingly, Microsoft Fix it, said it can't start Cryptographic Services. God, then what the ____ are you supposed to fix? It did put Internet Explorer Icon back on my desktop and other places.

Hello Satyajit-Dey , Thank you for using Microsoft Windows Vista Forums. Method 1: Follow the instructions in the link below to reset Windows update components. How do I reset Windows Update components? http://support.microsoft.com/kb/971058 Method 2: Follow the instructions in the link below to rename Software distribution and catroot folders and try to install the service pack. You cannot install some updates or programs http://support.microsoft.com/kb/822798 Method 3: Perform System File Checker (SFC) scan which will help you in resolving the issue. To determine whether the issue that you are experiencing is caused by one or more system files that are used by Windows Vista, run the System File Checker tool. The System File Checker tool scans system files and replaces incorrect versions of the system files by using the correct versions. Follow the instructions in the link below to run SFC scan. http://support.microsoft.com/kb/936212/ That should fix the issue for you. Thank you. Rega

Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Status: Genuine Validation Code: 0 SLIC   HPQOEM  SLIC-MPC SSDT   HPQOEM   SLIC-MP

longlong53, I'd suggest that you run the following tools and make a note of the results and then run Windows Update again. Disk Error Check System File Checker System Update Readiness Tool Mike - Microsoft Answers Support Engineer Visit our Microsoft Answers Feedback Forum and let us know what you think.

Ignore the error message from MGADiag - it simply meqans that it can't save the log files where it wants to (the root directory), nad shouldn't make any difference to the ability to paste the report to your response. exactly which commands were not available? what was the error? In Normal Mode, you should be able to open Internet Explorer, and follow the 'fix' instructions from there (that's why it's written that way)

Hi Sorry that I posted in the XP forums, I thought that I had posted in Vista.  Anyway, thank you for getting back to me so quickly.  I've tried to go through those steps in your message but am getting stuck at 5) Type: net stop slsvc  (it may ask you if you are sure, select yes) I add to the string so it looks like this: C:\Windows\system32>net stop slvc but when I press enter, the following message comes up underneath: "The software licensing service is not started. More help is available by typing NET HELPMSG 3521" When I type that in, I get the message: "The *** service is not started" Any ideas to get round this? Many thanks Julia

That's OK in this case - what you are doing with that command is trying to stop the service - so if it's not started, it can't be stoppped, :) - ignore it and carry on to the next command.

Ok, I went through the other steps and still no joy... I can only use the computer in safe mode and it said function not available in safe mode when I put one of the commands in.  I've also tried to run the MGADiag tool another 3 times since so that I could post the results but it won't copy them!  Aargh! The message that comes up is "Failed to create output files, hr = 0x80070002.  Please contact support". Do I need to give up yet? Thank you so much for your help! Julia

Hmm - there's no change there so something is amiss! I've pinged the MS specialist about the problem - hopefully he'll have some suggestions short of a repair install (which is difficult, since you have Recovery disk, rather than an MS disl)

The problem you experienced is simple - someone had alreay run the 'fix' previously, and therefore the file rename failed, because the 'new' flename already existed. Instead of 7)) Type: rename tokens.dat tokens.bar use 7) ) Type: rename tokens.dat tokens.bar2 and see what happens :) (if that also fails, try .bar3/.bar4 etc.)

(MODS - Please move to the Vista forums!) Your list of Mismatched files is a complete list of all files monitored by the system! This almost certainly means that your Licensing Store is badly corrupted. Please try the below steps to recreate the Store files.  This may resolve the issue. 1) Open an Internet Browser window. 2) Type: %windir%\system32 into the browser address bar. 3) Find the file CMD.exe 4) Right-Click on CMD.exe and select 'Run as Administrator' 5) Type: net stop slsvc  (it may ask you if you are sure, select yes) 6) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareLicensing 7) Type: rename tokens.dat tokens.bar 8) Type: cd %windir%\system32 9) Type: net start slsvc 10) Type: cscript slmgr.vbs -rilc (It may take a long time for this to complete, please be patient) 11) Restart your computer twice. 12) You may be required to enter the Product Key and/or Activate. Once complete, please post back with a new MGADiag report

Hi Noel Thank you for getting back to me again.  Right, I've done it in normal mode and when I typed the command 7) Type: rename tokens.dat tokens.bar it said that a file already existed by that name.  I ran the rest of the commands after it but Windows still says that it is not genuine.  It now says that "Windows must be reinstalled".  It seems to be getting worse! Here is my MGADiag report that I ran after going through the steps that you said in your original reply... SSDT   BrtRef  DD01BRT SSDT   BrtRef  DD01BRT

This is a Windows XP forum please post your results to this forum: http://social.microsoft.com/Forums/en-US/genuinevista/threads J W Stuart: http://www.pagestart.com

Ok, tried again and it accepted all of the commands this time but after rebooting twice it still says that my Vista is not genuine :( *sob* Is there any other way to get around this? Below is my latest MGADiag report: Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> SSDT   BrtRef  DD01BRT SSDT   BrtRef  DD01BRT

Hi, Did you make any changes to the computer prior to the issue? Method 1 Try the following steps and check if it works. a. Click Start, type services.msc and hit enter. b. From the list of items make sure the following services are started and running. (Check for the dependencies of this service and make sure these are also set to automatic) Background Intelligent Transfer Service Cryptographic Services and Windows Update c. Click Apply and then click ok. Method 2 I would suggest you to perform clean boot and try to install the updates. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7 http://support.microsoft.com/kb/929135 Note: Follow step 7 from the clean boot article KB929135 to reset the computer to normal mode. Method 3 I would suggest you to try the steps from the following link: Troubleshoot problems with installing updates http://windows.microsoft.com/en-US/windows-vista/Troubleshoot-problems-with-installing-updates Method 4 For updates

Hey cl23, Welcome to Microsoft Answers Forum! Please answer few questions that might help us in troubleshoot your problem: ·         Are you trying to access the website from a Virtual machine? ·         Which website are you trying to access? ·         Are you having issue with a particular website or with all the websites? ·         Did anything change on your system right before this problem occurred - any new hardware devices installed?  Any new software or updates installed? ·         Which browser are you using? Step1: 1.I would recommend you to check if the issue persists in “Safe Mode with Networking”. 2.To boot into Safe Mode with Networking, restart the computer and tap the F8 key for about four to five times. You will see 'Safe Mode with Networking' listed in the Windows Advanced options. 3.Select 'Safe Mode with Networking' and then press enter. 4.Access the link below for further information on booting into "Safe Mode with Networking": http://windowshelp.microsoft.com/Wind

Hi, Your question is beyond the scope of these Forums This Community is mainly for home users and their computer problems, not business systems. Kindly post your question in the TechNet Server Forums. http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver TechNet Forums: https://social.technet.microsoft.com/Forums/en-US/home MSDN Forums: https://social.msdn.microsoft.com/Forums/en-US/home Cheers.

Hi, 1) Have you made any changes prior to the issue? 2) When exactly do you get the error message? 3) Which test did you run? 4) What do you mean "can't load easy transfer"? 5) Are you using Windows easy transfer? 6) Are you trying to validate the windows? Suggestions for asking a question on help forums http://support.microsoft.com/kb/555375 Reply us with the required information so that we would help you better.

Hey Kcolo, Welcome to Microsoft Answers Forum! Windows Update won’t work in Safe Mode and that is the reason you are not able to perform Windows Update from Safe Mode. 1. Open Windows Update, Click View Update History, check for the Update that was not installed successfully. [The Kb article number] 2. Please go to control panel select ‘programs and features’, click on view installed updates and then uninstall the update that caused the issue. Regards, Manasa P-Microsoft Support.

Manasa, Unfortunately I still have my problem. I did not try to run Windows Update from Safe Mode.  When the original problem occurred Windows Update was running while I was in normal mode. Since the Update was cancelled before it completed, I have not been able to boot in normal mode.  If I try, I get a blue screen that flashes to quickly to write down the error code and then the machine reboots itself. The only way I can boot is to press f8 and pick "disable driver signature enforcement".  That is how I have been getting into windows. In that mode Windows Update will not run and I cannot access the control panel.  So I cannot check "Update History" to see the Update that was not successful. I have gone into msconfig and set the next boot to be in safe mode.  I still have to hit f8 and select "disable driver signature enforcement" but then when it boots it will boot into safe mode.  (If I try to pick safe mode from the boot menu I still get the blue screen and a reboot). Once in safe

Any suggestions based on my comments above?

Download and install K-lite media codec pack. Hope the newer version of codecs will help you solve your problem. http://www.free-codecs.com/download/k_lite_codec_pack.htm

In order to diagnose your problem we need to run Windows performance toolkit the instructions for which can be found in this wiki If you have any questions feel free to ask Please run the trace when you are experiencing the problem

Finally was home long enough to get this done.  I work two jobs and have had to work on my laptop remotely from out of the house as I haven't had the time to deal with this. I decided to open the Resource Monitor to see if I was getting good results and I saw that it spiked the responsible svchost.exe CPU usage so I let it record for over 3 minutues to get an accurate capture of what was going on with my computer. It was quite interesting. Here is the file that I uploaded. https://onedrive.live.com/redir?resid=c1e27c7afb49f9cc!107&authkey=!AODhbxU-REyW850&ithint=file%2czip Looking forward to learning more from this.  I appreciate your assistance!

Hi, Thank you for posting your query on Microsoft Community. I would require more information to help you better. What is the KB article number of the update? I would suggest you to refer the below link: http://windows.microsoft.com/en-us/windows/what-is-svchost-exe#1TC=windows-7 Let us know the status of the issuer we will be glad to help you further.

Thanks kindly for this tool!  I am away from the house for two days so I created the restore point now.  Udpates will be done on Tuesday, but not before I am home. I'll create another restore point when I get home, install the program and run it when it is happening.  Really appreciate the assistance! Cheers Lizy

Have you ever gotten an answer from Microsoft about this? I've been having this problem since a week or so. I'm thinking it started after one of the Microsoft updates. I don't really want to undo them unless I know which one might be the culprit.

Hi Rama, Thank you for posting your query on Microsoft Community. I make sure to help you with the issue you are facing and assist you better. May I know the issue that you are facing with? Let us know if you have any queries related to Windows we will be glad to assist you. Thanks.

Mohammaed Is it possible that you can answer MY issue?  I do appreciate that Sander is looking for assistance as well, but my problem has gone unanswered and I have provided so many details and it has been a month now with no support from MS whatsoever. Thanks for you time and consideration

checking in on this to see if anyone had feedback on the results I'm going to take another recording.. my system is now crashing when we are trying to use it :(

Main PID is 432,  but I also see 160 as another one listed in the CPU as well. Hope this helps!

MS emailed me to prompt me to ask for more help or close it.  Asking again to see if anyone had comments or other suggestions. Cheers

I have came across the faulty memory case, but I highly doubt it, because I can't have all my Windows 7 machines stopping at the same time due to memory issue!

I am fighting the same problem right now. I have researched this a bit and am leaning toward bad memory. But I would doubt this would be the case for you since it is happening on multiple machines. I have found two other cases where these same failures have been solved by running mem test and finding a bad stick. I'll post back if I get anywhere.

ZaneP, I'm sorry you are having trouble with Project but the forums may not be the place to ask for the help you need. Those of us who respond on the forum are all volunteers and are not employed by Microsoft. Posting the crash report means nothing to me and I guessing it also means nothing to anyone else who regularly responds on this forum. Occasionally a Microsoft employee may drop into the forum but that is a rarity and obviously none has for your issue thus far. If you are looking for Microsoft tech support, see this link: http://support.microsoft.com/kb/319726?wa=wsignin1.0 That said, we may still be able to help you but we would need more information about your setup. We know you have Project 2010 but is it updated with SP1? What version of Office are you running? Are you connected to Project Server? Has the crash always occurred or did it just start? Does it crash with all files (i.e. new and existing)? Have you trashed your working Global such that Project generates a new fres

Hey John, Thanks for the detail. I am on SP1 14.0.6129.5000 (32-bit) Every time I close project it crashes.  If I have multiple plans open it waits until the last one is closed before it crashes.  I have disabled all add-ons.  No idea what the issue is.  I appreciate any thoughts on the issue.

ZaneP, Wow, who'da thunk it. I'd be interested in how you found that reference. Thanks for the update. Please mark your last response as the answer. John

http://www.youtube.com/watch?v=aHN6AViJAvI#t=48s

Solution found!  Thanks :) http://social.technet.microsoft.com/Forums/en-US/winserverGP/thread/bcc895d9-49be-4c81-8f2a-eefc04a95056

ZaneP, Okay, but there are a few questions you didn't answer. Check the last paragraph in my last reply and help fill in the blanks. Then I have some more questions. Are you working with a master/subproject structure or a resource pool/sharer file structure? Have all your files been strictly created, edited and saved with Project 2010 or did some of the process go through another version of Project? Do you have any VBA modules associated with the files? I have no idea what the issue is either. That's why we need more information to try to figure out the best approach to take. John

Hi, Thank you for sharing the information We are glad to know that the issue is resolved. Please let us know for any further assistance. If you have any more queries, you can always post here at Microsoft Answers.

Hi, I would suggest you follow the methods below and see if it helps. Method 1 You can try in Compatibility mode and see if it works fine. Make older programs run in this version of Windows http://windows.microsoft.com/en-US/windows7/Make-older-programs-run-in-this-version-of-Windows Method 2 If the problem still persists, you can re-install the program and see if it helps. http://www.microsoft.com/games/flightsimulatorx/ Check if the issue is resolved.

Thank you However i fixed via running the cmd prompt and running The sfc /scannow command (System File Checker) scans the integrity of all protected Windows 7 system files and replaces incorrect corrupted, changed, or damaged versions with the correct versions if possible. Thanks.

Hello, You can report to http://connect.microsoft.com Before reporting this issue, please check if the issue only apply to the specific xsn, please create a brand new InfoPath template, add Person/group picker control and connect to SharePoint again, can you reproduce the issue with the new InfoPath file? If we cannot reproduce the issue with new InfoPath file, I suspend the issue was caused by the old InfoPath template, not an issue with InfoPath application. Post back that we can discuss this further.

I have been using Yadis! Backup for quite sometime without a problem. Recentlly, however, about 10 seconds after it loads I get an error message that the program has stopped running. I have uninstalled and reinstalled several times but nothing changes.

Hi Colion, Since you are using a third party backup utility, you may use the Windows backup utility which is built in to Windows 7. You may get in touch with the program manufacturer for further help.

chk axelRB's response from the link http://answers.microsoft.com/en-us/windows/forum/windows_7-pictures/com-surrogate-has-stopped-working/1c5f897f-bb99-496b-bc58-ab33fb0cd547

Possiblly a problem with .netframework v2 http://support.microsoft.com/kb/913384 Does Quickbooks support offer anything?

After a scan there are no viruses or spyware.

I have exactly the same issue using pretty much the same setup Win 7 64 bit Ultimate SP1. 6GB RAM ASUS N53J. The broadband internet connection PPoE will drop the connection , then attempt to redial and just hang. If i look in Task Manager fast enough I can see the Windows Explorer process start to consume all memory. Once it's eaten enough memory the computer becomes unresponsive until the process crashes and releases the memory, or until i get sick of waiting and manually power down. The moment I see it happening, i start task manager and kill off the explorer process that chews up all the memory. This prevents the freeze but makes the connection unuseable. It's greyed out saying it's disconnecting. And it ill stay that way till i reboot. I have to copy the connection and use the copy. I actually have 5 connections of the same type now so if one crashes then i can kill it, and start the next. Be damned if i know what the problem is but you're not alone and the hang is not caused by CP

Hi, 1. From when are you facing this issue? 2. Have you made any changes to the computer prior to this issue? 3. Does this issue occur when you open any particular application? I would suggest you to follow these methods and check. Method 1: I would suggest that you run SFC scan on the computer which would scan for corrupt system files on the computer and replace them. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 http://support.microsoft.com/kb/929833 Method 2: This issue could also be because of an interference with one of the application installed on your computer. Therefore, you may set the computer in a clean boot state and then check if the issue persists. http://support.microsoft.com/kb/929135 Note: Make sure that you perform “step 7” in the link above to boot your computer normally. Thank you

i know its already late to answr ur que...but since i came up this prob today. and got it resolved by creating new administrator user account and deleting the old one.... http://windows.microsoft.com/en-us/Windows7/Create-a-user-account ..... u shd try the same.....remember to write down ISP name and pwd before deleting the old account.....

Hi, Follow these methods: Method 1: I would also suggest you to follow the steps from the below link and check. Autoruns for Windows http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx Method 2: If this does not help, you may create a new user with Administrator privileges and check. http://windows.microsoft.com/en-us/Windows7/Create-a-user-account If everything works fine in new user account, then the other user should be a corrupted. To fix the corrupted user account, follow the steps from the following article: http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile Thank you.

Thanks for the reply. Here are some details: 1. From when are you facing this issue? This is a new computer. I have been using this since last Monday. I have come across this problem thrice. 2. Have you made any changes to the computer prior to this issue? 3. Does this issue occur when you open any particular application? This issue occurs when dsl broadband modem lost connection to internet (I was connected to internet and browsing the web using IE9 or Safari 5.1.2). A pop-up window shows up titled Remote Access Dialer with the message: Connecting to broadband connection (not responding). Then the system hangs... Note: This problem does not occur all the times I lose a modem connection to internet. Method 2 : There is no problem while I tried this. Method 1 : SFC scan - details below Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved. C:\Windows\system32>sfc /scannow Beginning system scan.  This process will take some time. Beginning ve

Hi, Have you tried the remaining steps from Method 2? As you are not facing an issue in a clean boot state, you may perform step 2 to Step 7 from Method 2. You may also run a virus scan with Microsoft Safety scanner and check. http://www.microsoft.com/security/scanner/en-us/default.aspx Note : Before performing the security scan take a backup of important data. Thank you

Hi Sathish S V thanks for the reply.  I have tried both methods and neither provides a fix.  I had already uninstalled ie9 and received the same problem with ie8.  I then reinstalle ie9 and still have he problem. system file check also revealed no issues I also did a full checkdisk scan of my c:\ drive and found no issues. Let me provide a bit more detail on the problem.  The other way this problem manifests itself is when a ie instance offers up a certificate to install.  when installing,I click "open" and follow the wizerd.  All goes normal until the last step, and no confirmation popup window occurs that the certioficate was installed.  ie does not crash in this case.  the certificate does not get installed. So there are two strange behaviors with certificate install - the one I described initially and this one. My suspicion is that there is some tie to mcafee drive encryption or mcafee protection suite.- both of which are mandated by our IT department and difficult to remove for a

Karl I would contact your IT Department and see what they can do for you.

Hi Karl Dohm, Perform the following troubleshooting methods: Method 1: I would suggest you to uninstall Internet Explorer 9 and check how it works. Refer the following link to uninstall Internet Explorer 9. How do I install or uninstall Internet Explorer 9? Method 2: If that doesn’t work, I would suggest you to perform System File Check to fix the corrupted system files. Refer the following link to perform System File Check. How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7 Note: It may ask for windows DVD to fix and to enable SFC to make more than minor repairs. Some files saved on your computer might get deleted when fixing corrupted files.

We do NOT deal with Deckard System Scan or HijackThis logs in these forums. You will find appropriate assistance for your hijackware infection by beginning a new thread in this forum: http://social.answers.microsoft.com/Forums/en-US/w7security/threads ======================================= NB: If you had no anti-virus application installed or the subscription had expired *when the machine first got infected* and/or your subscription has since expired and/or the machine's not been kept fully-patched at Windows Update, don't waste your time with any of the below: Format & reinstall Windows.  A Repair Install will NOT help! Microsoft PCSafety provides home users (only) with no-charge support in dealing with malware infections such as viruses, spyware (including unwanted software), and adware. https://support.microsoft.com/oas/default.aspx?&prid=7552&st=1 Also available via the Consumer Security Support home page: https://consumersecuritysupport.microsoft.com/ Otherwise... 1. See if you c

Thanks for that. I flattened the drive and re-installed everything and it now works unsuprisingly. Regards and thanks Simon

You're welcome & thanks for your feedback. ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

Download DirectX from http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d , and try installing it on top of the current install. If that doesn't help, use Mp3tag to remove the tags of one of the MP3 files that don't play (right-click - Remove tag ), and check if the file can be played after that. Tim De Baets http://www.bm-productions.tk Ok I figured out the problem.  This problem started occur around the same week that I upgraded my iTunes + Quicktime to a newer version.  I went with my gut feeling & uninstalled everything Apple related on my Vaio.  (I was also having a problem where Quicktime refused to play with sound, files would play but no sound would be heard) Then tried to play my unplayable mp3s, & they all play with no errors!  I reinstalled iTunes & Quicktime & the whole Apple package thing on their site, & WMP refuses to play like half my mp3 library again =( Something about iTunes, Bonjour, Apple Software Update,

Yes, this is likely an issue with iTunes and/or Quicktime. I suggest that you report this in the Apple Discussion Forums . Tim De Baets http://www.bm-productions.tk

Oops, forgot to mention that all the previously playable files are mp3s, so basically only about half of my mp3s that I have are still playable.  The other half, I get a red x-marked circle that appears next to the mp3s when I'm looking at my WMP library, and when clicked on the circle or when trying to play the mp3s that has the red circle, that C00D1199 / 80040218 error shows up.

What's the file type (MP3, WMA, WAV...) of the songs that don't play anymore? Tim De Baets http://www.bm-productions.tk

Yes, this is likely an issue with iTunes and/or Quicktime. I suggest that you report this in the Apple Discussion Forums . Tim De Baets http://www.bm-productions.tk Yea I posted it over on http://discussions.apple.com/thread.jspa?messageID=12366091 & I guess no one has found a good solution either =(

Download DirectX from http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d , and try installing it on top of the current install. If that doesn't help, use Mp3tag to remove the tags of one of the MP3 files that don't play (right-click - Remove tag ), and check if the file can be played after that. Tim De Baets http://www.bm-productions.tk

Hi Ace531, As a first step of troubleshooting, I would suggest you to update your sound driver by following the steps in Method 1. Method 1: Windows Media Player C00D11B1 http://windows.microsoft.com/en-US/windows7/C00D11B1 Note: The steps are also applicable to Windows Vista Media Player. Method 2: Re-register wmvdecod.dll Wmvdecod.dll is responsible for all your .wmv files to play on Windows Media Player. If .wmv files aren’t playing, then probably wmvdecod.dll file might have gone corrupted. I would suggest you to re-register wmvdecod.dll by following the steps mentioned below. a. Click on Start; in the start search type cmd. b. Right click on cmd.exe and choose to “Run as administrator”. c. Type the following commands and press Enter after typing each command. Regsvr32 /u wmvdecod.dll Regsvr32 wmvdecod.dll d.  Close the command prompt and then check if you’re able to play .wmv files. Additional information: FIX: Windows Media Player 11 cannot play WMV files that contain multiple vi

Hi, I'm actually having a similar problem except I cannot rip any CD's to wma format.  It continues to tell me I am missing codec, however I have automatic codec updates enabled and have tried installing several 3rd party codex packs with no luck at all.  I was able to rip to wma format a few months ago but have not been able to since.  Any help would be great.

Thanks a lot!!

This means that your JAVA application has been crash or stop working and get error. I am not sure why it create in your desktop,but it is not a risk. This issue will related to Java application. I recommend you to update your Java and see whether problem is solve or not? Then also report it to Sun and ask them to assist you. You could visit the following website : http://bugreport.sun.com/bugreport/crash.jsp

Don't know if they've been converted - they are from a hd video camera orignally and were given to me by a colleague.  I'm supposed to burn them to disc and distribute to other colleagues for training, which is why I want it to look as professional as I can. I tried mmconvert  to convert to avi but it seemed to just freeze in the middle of the first video.  It will take days to convert them all if it is just that slow. I found an old MS codec pack on the MS site, but it won't install on Win7.  Something like this would be a great start, as at least I would know I had the default MS codecs installed. About to try the latest version of K-Lite codec pack.  It will possibly break my system even more, but it can't be any worse than it is (ie not working at all).  Windows reinstall is the next step, otherwise it looks like I'll need to buy 3rd party software, which sucks as I paid for DVDmaker when I bought Win7.

Maybe the following article would be worth a look: How to Burn DVD's with Windows DVD Maker http://www.7tutorials.com/how-burn-dvds-windows-dvd-maker (scroll down to ...What To Do In Case Of Issues)

Sorry, I should have realized you already tried disabling the filters. Just wondering...have the .WMV files in question been converted? If_Yes_maybe a different converter would be worth a try.

The following freeware may be worth a try for burning your DVD: (FWIW) It's always a good idea to create a System Restore Point before installing software or updates) DVD Flick http://www.videohelp.com/tools/DVD_Flick Ulead, etc...but at least this is a start. Good luck.

Thanks for this, but I had found that page already (I reckon I've read hundreds of pages referring to this issue).  Forgot to mention above that I have tried disabling filters in the compatibility tab, I only have the AVI Decrompessor installed which from my reading usually isn't the problem anyway. Tried restore all defaults, no option makes any difference for me. It would be great if there was an install file for DVDmaker so I could reinstall it from scratch, along with a MS approved Codec pack..... too much to ask for it seems though.

My buddy who works in computers said it sounded like the CODECs, and I've been to the webpage in step 1 that you listed, but that doesn't tell me anything.  It's just gee whiz info about what a CODEC is and there are hundreds of them out there.  That's nice and all, but what CODEC do I actually need to download?  How do I find out which one I need, and once I do, where do I get it from? I tried steps 2, and 3 and they didn't work.  I also tried step 4, but the Change Settings feature is disabled, as mentioned in your note. I had this same problem happen one time on my older laptop, and I believe all I needed to do was update the CODEC or DiVX or something like that, but I don't know how to find which ones I need or where to get them at. Thanks.

Hello Sadriel_Fett, Step 1: Try installing the latest codecs and check. http://windows.microsoft.com/en-US/windows7/Codecs-frequently-asked-questions Step 2: Regards, Savan – Microsoft Support.

Thanks friend i try your solution but finally i take same error also withouth all .net framework give the same error again :(

Hi, Try to remove .net framework completely after that download the latest .net framework that will solve your issue for sure. Use this tool to remove .Net http://blogs.msdn.com/cfs-filesystemfile.ashx/__key/communityserver-components-postattachments/00-08-90-44-93/dotnetfx_5F00_cleanup_5F00_tool.zip

Dear Support, I am grateful for your prompt reply, however and unfortunately the procedures you recomended are those i always do. Seems you did not understand the problem well, thus i am attaching an image showing the error message i described in my previous message. Awaiting for your kind support and solutions. Best Regards Maher Nahlawi

These should help you control the libraries. Add items to the Windows Media Player Library http://windows.microsoft.com/en-us/windows7/Add-items-to-the-Windows-Media-Player-Library Add or edit media information in Windows Media Player http://windows.microsoft.com/en-us/windows7/Add-or-edit-media-information-in-Windows-Media-Player Create a new library http://windows.microsoft.com/en-us/windows7/Create-a-new-library Remove items from the Windows Media Player Library http://windows.microsoft.com/en-US/windows7/Remove-items-from-the-Windows-Media-Player-library Windows Media Player Library: frequently asked questions http://windows.microsoft.com/en-US/windows7/Windows-Media-Player-Library-frequently-asked-questions Hope this helps.

for anyone that stumbles across this I fixed my problem by changing the drive I was recording to.  I had been recording to a secondary drive.  when I changed the default recording directory back on to my main drive (the one windows is installed on) my problem ceased to exist.

For better response post this in the Green Button forums http://experts.windows.com/frms/windows_entertainment_and_connected_home/f/114/p/50325/223476.aspx#223476

Does the same thing happen if you start Outlook in safe mode?  Hold Ctrl when you click its icon to start it.  Have you tried repairing the Office installation?

Haven't tried safe mode yet, but I did an Office repair, this didn't help. Is there any way to find out why Outlook is crashing, maybe generate a dump file or something when it crahses?

a prototype to illustrate this problem. Can that be made public?   Or a repro description in words be made?  It would help your case if you could have others saying that they could see the same symptom, e.g. in your Connect report. FWIW I am now on KB2888505 on IE11 and was not able to reproduce the crash I saw yesterday while editing a quote from your first message.   I'm not surprised that I wasn't able to recreate it because, as I mentioned, that particular one has always seemed to be random, in fact, less frequent than it once was.

After updating IE9 with KB2888505, it start crashing on some pages. Do you have a repro procedure with any particular page? We can also provide a crash dump if needed. Stack Back Trace might be useful but from your list of Loaded Modules I doubt that anything will jump out at me the way it sometimes does from that diagnostic.  I suspect a repro procedure will be the most useful additional symptom description. BTW while trying to edit your Quote I managed to crash my older version of IE11 (on W8.1 Preview).  And I just got 0x80073712 for Some updates were not installed when I tried to get KB2888505 manually.  So I will see if mine is less stable when I get that applied.   I'm not sure that I could reproduce the crash I just had though.  It's one I have had in here before with varying frequency but never known how to repro sufficiently to bother trying to report it. HTH Robert Aldwinckle ---

Hi Rebert, Thanks for your quick response. As the problematic page is in our internal system, I cannot disclose it publicly... So I also submit a bug report to connect.microsoft.com ( https://connect.microsoft.com/IE/feedback/details/810110/ie9-crash-on-some-page-after-installing-kb2888505 ) with a prototype to illustrate this problem. Hope the information is enough to trace. Regards, Sammy

Hi Your best support resource would be the Java support website. They bwill be familiar with all of the current issues on all platforms. java.com: Support Options: http://www.java.com/en/download/support.jsp Regards

Hi, Provide the answers to the following for us to be able to learn more about the issue you're experiencing: Have you tried reinstalling Kodu and got the same result? Have you downloaded Kodu from the Windows Store? Are you getting an error message when launching Kodu? Have you tried installing Kodu on a different device with Windows 10 and still got the same issue? Regards.

Hi MignonneHalpern7357, Thanks for your update. According to your description, I get know that the Word 2010 application crashes when clicking Save after editing the documents from SharePoint library. If the issue started happening after installing the update KB3055034 for Microsoft Office 2010 that was released on October 13, 2015, the root cause may be the Office desktop client update. Given the situation, I would like to suggest that you post the issue in our dedicated Office 2010 forum . We have a specific forum on TechNet that handles Office 2010 desktop client issues. Thanks for your understanding. Shirley

Hi MignonneHalpern7357, I notice the issue occurs to the persons who use the same Share. For further investigation, please send us the information below: 1. More details about "use the same Share". 2. What about if you let others use the same Share you mentioned? 3. Do people encounter the issue when using another application? Thanks, Hale

Yes, the issue persists, I keep trying to email you back but it keeps not going through 1. More details about "use the same Share".  Sorry, same document library is what I mean.  This is no longer true - seems to happen in different document libraries but most frequently one in particular - nothing unusual about it. 2. What about if you let others use the same Share you mentioned?  Different people do use this doc library, also on different computers.  Only commonality is all pcs are Win 7 and all use Word 2010 and they are using the doc library from Windows Explorer 3. Do people encounter the issue when using another application?  ONLY in WORD, but that doesn't mean much because there's really only word files in this doc share. New update - another client I have (completely different M365 subscription) now has the identical issue - Word crashing when accessing word files from a doc library Anything we can do? Any updates to try?  Anything?  We are pretty much flailing at this point. O

Hi MignonneHalpern7357, Does the issue persist? If so, please send us the information mentioned above for troubleshooting Thanks, Hale

Hallo, I   have the dim feeling that it might be related to missing .net framework packages. Can you tell what .net framework packages or other non office packages are required to make printouts work properly? thx

It is still persistent! Anti virus was checked but it is not the cause

as mentioned in the very beginning I've also tried a repair install of Office 2010. and  on the pages I refenced to in the very beginning. Neither safe mode nor repair install solved the problem

Hi Stefan, We've noticed that this case has been idle for quite for some time. Are you still getting this issue in your OneNote? Aside from the troubleshooting steps that you've tried, did you also check the antivirus software on your device? We'll keep an eye out for your response.

I have a problem with OneNote not Outlook

we recommend that you contact our Answer Desk team for more enhanced solutions. how can I do that?

Sorry about that. The instruction above is intended for your OneNote concern. Get back to us should you need further assistance.

We're trying to determine the process that was performed is the same steps in the article. Having said that these troubleshooting steps have been performed and the issue is still occurring, we recommend that you contact our Answer Desk team for more enhanced solutions. If you've already contacted them, were you provided a service ticket number? Also, what solutions did they provided? Keep us updated on the status of the issue.

Click this link to be open the customer support hotline page and choose your location. Inform the customer service representative to connect you to the Office support team. Don't forget to secure a service ticket number. In addition, you can get assistance from our virtual support by clicking this link . Get back to us with the response for further assistance.

Thanks for the follow up regarding your concern. Kindly click this link and follow the steps on how to start OneNote in safe mode and disable add-ins section. Also, how did you repair and uninstall your OneNote application? Did you follow the steps indicated here ? If yes, then we recommend that you contact our Answer Desk team . Choose your location to keep in touch with them. They are equipped with other tools to assist you in troubleshooting this issue. If you have other questions, feel free to reach out to us.

Hi, Welcome to Windows Vista Answers community. Now that you are not able to get past the errors in normal mode, let’s try to run System File Checker (SFC) scan in safe mode. Below are the steps that will help you in booting to safe mode. 1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer. Click the Start button Picture of Start button, click the arrow next to the Lock button Picture of Lock button, and then click Restart. Regards Sreekanth

Yes.  There are a couple of ways you can do this. Try running the System File Checker first.  Click on Start and type cmd in the "Search programs and files" box. Cmd.exe will appear at the top of the Menu. Rightclick on it and choose "Run as Administrator". Once the Command Prompt opens, type "sfc /scannow" without the quotes and hit Enter.  The System File Checker will start. It might take a while to complete so be patient. Reboot when it has completed. If that doesnt work, go to Programs and Features.  Click on View Installed Updates and uninstall Security Update 982799.  Reboot and then reinstall it from The MS Download Centre.  See links below: 32bit OS http://www.microsoft.com/downloads/en/details.aspx?FamilyID=ce6233f3-2ee5-4329-908d-ba9b28ecc553 64bit OS http://www.microsoft.com/downloads/en/details.aspx?FamilyID=146270fa-cd6f-440a-aa3e-e93af0bff447 MVP (Windows Desktop Experience)

Hi mlazenby.  Boot into Safe Mode and try running System Restore (restart your computer and tap F8 continuously as it restarts).  If no luck, boot from your Windows 7 DVD and run System Restore in the Recovery Environment.  See http://www.bleepingcomputer.com/tutorials/tutorial142.html for more help (it's the same procedure for Windows 7) If Windows 7 was preinstalled on your computer, restart again and tap F8 continuously as your computer restarts.  Choose "Repair Your Computer" and click on "View advanced options for system recovery and support" and then click on System Restore.  See http://windows.microsoft.com/en-US/windows7/Advanced-startup-options-including-safe-mode MVP (Windows Desktop Experience)

I have the same error message regarding rtutils.dll file. However, we also have no restore point. Is there any way we can re-install this file?

Open an 'Elevated Command' prompt and run the SFC utility to check for and repair any damaged system files. http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html Let me know if it finds and repairs any files.

Hi, The issue you have posted is related to professional level support. Please visit the link mentioned below to find a community that will offer the support you request: http://technet.microsoft.com/en-us/windowsserver/bb310558.aspx

Hi, Thank you for posting your reply. Glad to know that the issue is solved. Feel free to write to us for any other assistance with Windows, we’ll be glad to assist you. Regards, Guru Kiran

Hi, Thank you for your reply and providing us this information. I suggest you perform method 2 and let us know the status. Windows updates and service packs may fail to install if there are corruption errors. For example, an update might not install if a system file is damaged. The DISM or System Update Readiness tool may help you to fix some Windows corruption errors. Regards, Guru Kiran

Hi, I downloaded a Windows 10 ISO in DVD and burned it to DVD, but I didn´t boot my computer. I installed again with DVD Windows 10 and now it seems, that everything is allright. Thank you for your help Kristián

Hi Kristian, There might be a system file corruption on your computer. Try performing a SFC scan and check if the issue persist. Method 1: System File checker (SFC) scan is done to check if there are any corrupted system files that could be causing this issue. Kindly follow the below given steps: Press Windows key + X , select Command prompt (Admin) to bring up elevated Command prompt. In Command prompt type sfc /scannow and press enter. Restart the computer. Method 2 : DISM TOOL: On the Search bar type “cmd”. Right Click on the Command Prompt option and select Run as Administrator. (If prompted for a password, type the password and click Allow). Type “DISM.exe /Online /Cleanup-image /Restorehealth”\ For more information about DISM click on the link below: https://support.microsoft.com/en-us/kb/947821 Please send us a screen shot if possible. Follow the steps from the link below to include your screen shot in this post. http://answers.microsoft.com/en-us/windows/wiki/windows_other-wind

This is it? It has finished? It not helped.

It looks, that the method 1 something went wrong, because scanning stopped at 79% And the second method is not working good too, here is the result

Hi, I suggest you to perform Automatic Repair/Startup repair in Windows recovery tool that can fix certain system problems that might prevent Windows from starting. Automatic Repair scans your computer for the problem and then tries to fix it so your computer can start correctly. Download a Windows 10 ISO in DVD or USB using media creation tool. http://www.microsoft.com/en-us/software-download/windows10 a) After you boot your computer using Windows DVD or USB, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key. b) Select the correct time and Keyboard type . c) Click Repair your comp uter in the lower left corner. d) Select Troubleshoot from Choose an option screen. e) Click advanced options in Troubleshoot screen. f) Select Automatic repair . Keep us posted on the status for further assistance.

Hi Guru Kiran, here is the screen shot. I am trying the method 1 at the moment, its scanning and then i will restart, but I will wait with answer minimum one day, because this window dont pop up always. Could you tell me, that why i didnt get an e-mail with your answer? There was not e-mail in Spam. Thank you Regards Kristián

Gotta love computing. It has so many truely wierd little corners and bad interactions. Thanks for the update.

One more thing you can try is change the macro security setting to "disable all macros with notification". The problem may be something happening in one of your startup macros to cause your problem.

Just an update which may help someone else. My problem turned out to be related to the WYSE thin clients we were using to connect to the Win 2008 R2 Terminal servers.  The software that allows/enhances use of dual screens called WYSE TXC Multi-Display v1.2.1.7 was causing the applications to crash (including IE 9 32bit).  Once this software was disabled - The errors stopped. I have a feeling this software doesn't like Windows Server 2008 R2.  It was being used successfully on Server 2003.  I have seen a  few other posts on Google for people searching for an updated version without success. Thanks for the other replies.

You have a good handle on trouble shooting. But until you can pin down a specific, repeatable cause we can't help you fix it. Since it is still random you have some more work to do. Here are some Word specific trouble shooting techniques to help you do that. Trouble Shoot Word problems that occur when you start or use Word 2010, 2007, 2003, or 2002 http://support.microsoft.com/kb/921541 NOTE: part of this procedure is disabling addins. If you want to take a shortcut, check to see if you have a BlueTooth device driver or addin, ie “send to Bluetooth”, installed. Disabling BlueTooth is rapidly moving to the top of my Office trouble shooting process. Blue Tooth drivers have been identified as the cause of problems with many different “random” symptoms. If you have BlueTooth, disable it in control panel, device manager and possibly as an addin in Office apps. Troubleshoot problems opening or starting Word

Hi, The issue you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums. http://social.technet.microsoft.com/Forums/en/windowsserver2008r2general/threads Hope this information helps.