sxs.dll download

Hello Sunny Arora - I have some steps that you may want to try: Run Zune Software  in compatibility Running in compatibility: 1) Right click Zune icon in your desktop 2) Select “Properties” 3) Click on “Compatibility” tab 4) Put a check on “Compatibility Mode” 5) Select the Lowest or Next to the Lowest part option of the dropdown list 6) Uncheck “Compatibility Mode” 7) Click Apply and OK 8) Try to run the software again Disable anti-virus program. Let us know the results! ;p

Hello Sunny Arora, Please have a look at this article and try following the steps suggested there: http://support.microsoft.com/kb/967132 . If you have a Windows 7 machine just follow the steps as if it was a Windows Vista. Let us know if the problem persists. Regards, Sergio P.

Creating a new user account did resolve the issue. Is there a way to recover from this without having to reinstall all my applications? It usually takes about 3 to 4 days of nearly full-time work before I get things running right and it's not guaranteed the same thing won't happen again if I can't figure out the root cause.

The main culprit is seems was OpenDrive. After uninstalling it, restarting, reinstalling the other apps that had issues, everything seems to work fine.

The same issues are present in safe mode. Safety scanner did not uncover any malicious files. I will try creating a new user account now and see if that resolves the issue. FYI I replaced the secondary hard disk with an SSD but that didn't resolve the problem either.

Hi Ken, This issue might occur due to some third party programs and sometimes due to a malware also. You might also face this issue due to a corrupt user profile. Follow these methods to resolve the issue: Method 1 : Step 1 http://windows.microsoft.com/en-in/windows/create-user-account#create-user-account=windows-8 Let us know the results. If you need further assistance, we’re here to help.

Hi Ken, Glad to know that the issue has been resolved. If you have any further issues on the computer, please post your question regarding Windows and we will be happy to help you.

Hi The error is in the T-Quoter program. I recommend contacting the developer of that program and check for any known issues. You might want to uninstall the program, check to make sure that the system is fully updated, and then reinstall the program. Let us know what you find. Regards

Thank you for the advice, sorry it took so long to send a response.  This was great advice for fully removing and reinstalling the zune software.  I followed this and the advice I had seen in these forums for reseting the zune libray.  In both cases, things worked for a while (although setting up the partnerships for the three devices I sync got old).  Unfortunately, in all cases, as I went back to reorganizing my library , the software would eventually get back into the cycle of crashing.  After going through this multiple times, there appeared to be a pattern.  It appeared that when I changed the category of video files in my collection from "other" to "Movies" or "TV", the software eventually became unstable. By backing up the C:\Users\Alex\AppData\Local\Microsoft\Zune\ZuneStore.sdf file and slowly changing the categories of the movie files from "other" to "movies" or "TV" I was able to get this problem to repeat with regularity.  Each time I could restore the backed up copy of the

Help to us non-computer savvy people would be nice too!  I have been dealing with this problem for over 6 months and my support chats do not seem to be helping me with it either!

what's interesting about this is that my problems started around the time I got a new router. At that time I moved my external USB drive that had my music from my PC USB to a USB on the router so it was easily networked, always accessible. If this was the problem, why my directory would have been "unresponsive", I have no idea.  Also, a simple move of the drive back to the PC and repointing of the libraries did not solve the problem.  However I do believe this may have been one of the original causes. After moving the drive back I then did a clean boot, followed by the microsoft clean uninstall tool and removed EVERYTHING zune.  I then looked in program files folders and deleted everything.  I then rebooted again and reinstalled fresh (still clean boot with everything but MSFT services disabled). It has finally started working again.  I still have not changed my boot mode back to normal or done anything else since I FINALLY got it working.  I don't want to touch anything. This was a lo

Hi all -- For whatever reason, my thread moved to a different page, where I mentioned that I'd solved the problem.  I can't guarantee that it will solve the problem for all of you, but check out the page at http://answers.microsoft.com/en-us/zune/forum/zune_install-pc/zune-crashes-with-bex64-in-msvcr90dll-about-30/893c8889-9606-46bc-82d3-3b4970de5b7d?msgId=791a467f-0f90-400e-8bac-e3103b2b6766 to see what I did and my thought processes.  Even if my solution isn't the same for you, it might help you arrive at something helpful. Warmest regards to all -- David C. Battistoli

Hi -- I am newly noticing this problem on my Win7x64 system.  It was working fine since I originally installed it, and I used it constantly.  I hadn't used it in awhile (a few weeks or months) and, of course, Windows had been doing its automatic updates normally.  Then, when I tried using Zune 3 days ago (07/22/2012), I received the ever-popular "Microsoft Zune has stopped working... BEX64 / Zune.exe / 4.8.2345.0 / MSVCR90.dll" I have determined two things through hunches and trial-and-error: 1) When I logon as a different user, Zune works fine. Of course, as the "other user," I am not accessing my library. 2) When I logon as my normal user BUT DISABLE NETWORK ACCESS, Zune works fine. I can only conclude that the issue is related to the library and getting/setting content updates from the internet.  Beyond that, however, I'm mystified. Uninstalling and reinstalling does nothing. If anyone has any ideas, please add! Thanks to all -- Dave

I'm having the same issues - tried all the uninstall, cleaning, updating DRM security files, creating new profile.  nothing has worked.  The same issue occurs on all profiles.  Win7 32 bit...  It may have to do with location of a library as I got a new NAS but zune won't run long enough for me to change the library settings.  I'm sure there's a way to do this outside of zune (they don't reset on clean uninstall/reinstall so they must be pulled from else where). Any help is appreciated. This might be the end of a long relationship with Zune.  If I can't sync my device, my zune pass is useless.

I think all you do is change the libraries in win 7 and it replicates over I think. If not change it in WMP. It even gives me issues in win 8. It seemed to start when it self updated to turn off the market

No luck... I did manage to change the libraries, reset them all to the defaults on the C drive. Still crashing.

Dear AlexanderPandelos, Thanks a lot for your question in the forum. First of all I need to know if the Zune Software worked before you removed the mentioned tools or if this issue occurs ever since you installed it on your computer. In order to un- and reinstall the Zune Software, you should maybe try to do so using the following tool: www.tinyurl.com/zuneuninstall 1) Save the file to your desktop. 2) Unpack and then install it by following the installation steps. 3) After the installation is finished click “Start”, select “All Programs” and choose “Windows Install Cleanup” from the list. 4) Mark everything related to the “Zune” Software. 5) Click “Remove”. 6) After all the files are removed close the Windows Install Cleanup Tool and restart your PC. 7) Install the Zune Software using the file that you can download here: http://www.microsoft.com/download/en/details.aspx?displaylang=en&id=23771 Please let me know if these steps helped to solve your issue. Regards, Achim H. – Microsoft

I think it might do with the .net 4 security updates. It happened after those were installed.

Hi Nicolas, Thank you for sharing the resolution. Hope it will help the other users to fix the issue.

Hi Vincent, This issue could be due to graphic card drivers. I would have you refer to the links and see if it fixes the issue. http://answers.microsoft.com/en-us/windows/forum/windows8_1-gaming/microsoft-flight-simulator-x-crash/c95fad8e-ff65-4011-bf7f-2dcbe90be92d http://answers.microsoft.com/en-us/windows/forum/windows8_1-gaming/flight-simulator-x-gold-with-accelerator-pack/917902d6-06de-4c2a-aa70-1dcc89ed8e35 http://answers.microsoft.com/en-us/windows/forum/windows8_1-gaming/fsx-crashes-under-windows-81/cc0dc73d-0d7f-4af5-9206-91546be83065?page=1 Note: To reset the computer to normal mode after troubleshooting, please refer to “ How to reset the computer to start normally after clean boot troubleshooting” from the above article. Disclaimer: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Us

Hi, I hope someone can help as FSX is systematically crashing to desktop. I have a sony Vaio Z with core i7 Processor and an external GPU AMD Radeon 6700M. Mainly I use the A320  Extended addon. If someone could help, it would be great as I am almost giving up. Thanks. Vincent Also, some comments about that, dos and donts, in my last post (28 May) here: http://answers.microsoft.com/en-us/windows/forum/windows_7-gaming/win-7-64-bit-fsx-fatal-error-ctd-restart/14fc20fa-9dca-465b-be42-146414087ec5?page=7&tm=1401397592064

IEXPLORE.EXE Stopped working 9/9/2014 1:42:15 AM Cheryl Hiiiiii everyone, I suggest trying Internet Explorer without add-ons to see if one may be causing the issue. You can do that by clicking Start > All Programs > Accessories > System Tools > Internet Explorer (No add-ons) If that doesn't work, I suggest performing a clean boot to see if a startup programs is causing the conflict. . Please let us know if this helps.

Hi Matthew, Thank you for posting in Microsoft Community. I understand your concern and frustration you have been through. I will be glad to assist you. 1. Is the issue particular to MMO games or all games? 2. Have you installed all pending updates? Hope this information is helpful. Please do let us know if you need further assistance, we’ll be glad to assist you. Thanks

Thanks. Here is the link to the dmp file you requested. https://dl.dropboxusercontent.com/u/15926263/iexplore.exe.9420.dmp Stan

Hello, Thank for visiting Microsoft Answers and providing us with the detailed description about the issue along with the event logs which will help us in providing you with the targeted assistance. As per the description, I understand that you are getting error message “Internet Explorer has stopped working” while loading certain websites using Internet Explorer 10 in the system. I really appreciate all your efforts towards resolving the issue. In order to understand the issue more clearly, please provide me with the following information. Is this issue specific with certain websites or with all the websites? Have you tried using any other browser in the system and checked if the websites are opening fine or not? There might be a possibility that this issue might have occurred due to any virus infection or hardware acceleration is turned on in the system. Since you have tried a lot of troubleshooting steps like removed, reinstalled, reset, and unchecked all 3 rd party add-ons, I would

The issue appears to be the spIEBho.dll. a component of Sticky Password: ** WARNING: Unable to verify timestamp for ieui.dll *** ERROR: Module load completed but symbols could not be loaded for ieui.dll *** WARNING: Unable to verify timestamp for ieframe.dll Unable to load image C:\Program Files (x86)\Microsoft Silverlight\5.1.30514.0\coreclr.dll, Win32 error 0n2 You could revert to a previous version of Sticky Password until the issue is fixed in the newer version. You may also benefit from updating Microsoft Silverlight to the newest version.

That was the cause. I installed this newer version I found on the forum noted above and it resolved the issue. http://download.stickypassword.com/debug/StickyPassword_rev80430.exe Thanks again, Stan

Also, the error may be related to the graphics driver so try updating the graphics driver or disable GPU rendering as suggested by Jayant Gupta. If the error persists consider capturing a user mode dump of the crash which has the potential to pinpoint the cause. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as iedump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time iexplore.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Internet Explorer (iexplore.exe) crashes, can you then make the .dmp file available (provide

You're welcome. Glad to see the newer version works. Thanks for the follow up. To follow up on the creation of the dump files: You can delete the C:\CrashDumps folder anytime. You can leave the added registry key intact but you can delete it if you wish or run the following .reg file to delete: Windows Registry Editor Version 5.00 [-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\iexplore.exe]

can you please browse my dmp file? the zip is here https://drive.google.com/file/d/0By39vAZuNZY-T0dWaEFKMzBkYm8/view?usp=sharing I am having crashing on IE and posted here with no help so far http://answers.microsoft.com/en-us/ie/forum/ie11-windows_7/ie11-and-ie10-crash-when-downloading-dmp-file/5e512871-96ab-4437-8ff1-da980609083d thanks in advance

Do you face the issue with a particular PowerPoint Presentation or across PowerPoint application? Do you experience the same in any other Office application viz. Word, Excel, etc.? Ensure no multiple versions of PowerPoint application including PowerPoint Viewer are installed on the computer. If found, uninstall it using Control Panel > Programs and Features. You may also try to perform a repair for Office 2010. If the issue still persists, enable Clean-boot then try to reproduce the issue and verify the status. Note: after troubleshooting, enable Normal Start-up.

sorry for late reply 1) i do performed a diagnostic and autoupdate and try to update a picture / graphic in power point "Resizing the size" same problem occur 2) i do performed repaired and clean boot ( http://support.microsoft.com/kb/929135/ If the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

Try running diagnostics: Open PowerPoint, Click the Office Button, Click PowerPoint Options, Click Resources, Click Diagnose, run the diagnostics. You might also want to check for updates.

Dear Sir The 2 method can't solve problem. I use Re-install Internet Explorer After Uninstall to solve problem thanks you

Hi, Thank you for the update. Thank you for sharing the resolution with us which will help others facing the same problems to fix it. If you need any further assistance with Windows Operating System, please post your query on Microsoft Community Forums and we’ll be glad to assist you with it.

Hi, What all troubleshooting steps have you performed? I understand the frustration when things don’t work as expected. Method 1: If Internet Explorer crashes, stops working, or closes immediately after being opened, you might get an error message telling you that Internet Explorer isn't working, or that it encountered a problem and needs to close. In most cases, you'll be able to restore the browsing session you had open when Internet Explorer closed. Method 2: Install the latest updates Run Windows Update to correct problems by replacing out-of-date files, updating drivers, and fixing vulnerabilities. Click the Start button, and enter Update in the search box. Click Check for updates in the list of results, and install any updates from Windows Update. If you need any further assistance with Windows Operating System, please post your query on Microsoft Community Forums and we’ll be glad to assist you with it.

Hi there, Please run a scan with Malwarebytes and let us know if it picks up anything. Step 1: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer. Thank you.

Hi Mitchel, Please answer these questions in order to understand the issue better. Which version of Flight Simulator X have you installed on the computer? Do you remember making any changes on the computer prior to the issue? What is the make and model of the computer? http://www.microsoft.com/products/games/fsinsider/tips/pages/default.aspx Hope this helps. If you need further assistance with Windows, let us know and will be glad to help.

Thanks a lot. I'll try your steps now. I appreciate.

Hi, You are welcome! Take you own time to troubleshoot the issue and let us know the status of the issue we will be glad to help.

Note: I did some searching on the Internet regarding my issue.  I found on the Tech Support Guy website that another individual had the exact same issue.  The recommendation was to uninstall the current Java version, and install the most updated version ( www.java.com ).  The problem was resolved.  Should I consider performing a Java update (my Java version is 5 years old)? Certainly. See http://aumha.net/viewtopic.php?f=26&t=43515 . While you're at it, also see: http://aumha.net/viewtopic.php?f=26&t=43504 , http://aumha.net/viewtopic.php?f=26&t=43452 , http://aumha.net/viewtopic.php?f=26&t=43384 , and http://aumha.net/viewtopic.php?f=26&t=43224

1. Does the behavior persist if you start IE in No Add-ons mode? => Start | (All) Programs | Accessories | System Tools | Internet Explorer (No add-ons). Troubleshooting and Internet Explorer’s (No Add-ons) Mode [Applies to IE7 & IE8 in all OSS] http://blogs.msdn.com/ie/archive/2006/07/25/678113.aspx 2. Does the behavior persist if you Reset IE Advanced settings (RIES)? http://support.microsoft.com/kb/923737 3. What anti-virus application or security suite is installed and is your subscription current?  What anti-spyware applications (other than Defender)?  What third-party firewall (if any)?  Were any of these applications running in the background when you installed IE8? 4. Has a(nother) Norton or McAfee application ever been installed on this machine (e.g., a free-trial version that came preinstalled when you bought it)? ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

One last thing: I visted the AumHa website.  It is a wonderful site. (I even added it as a favorite).  Is it your site? No, the Windows Support Center and related forums are not mine. The owner and webmaster is my colleague Windows MVP Jim Eshelman. I am but a lowly Admin, Moderator and AumHa VSOP . You're welcome & thanks for your feedback. ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

PA Bear: Thanks so much for the information.  I downloaded and installed the newest version of Java according to your directions, and...the problem is now solved. I can't thank you enough. One last thing: I visted the AumHa website.  It is a wonderful site. (I even added it as a favorite).  Is it your site? Again, thanks. John

Hi, PA Bear: (1) Yes, the behavior persists if IE is started in No Add-ons mode. (2) If I reset IE Advanced settings, the behavior persists. (3) I am running Norton Internet Security 2010 (anti-virus and firewall).  Yes, the subscription is current.  I am not running any other anti-spyware program (other than NIS 2010).  No, the applications were not running during the installation of IE 8. (4)  Other Norton or McAfee applications (e.g., trial versions) have not been installed on the machine. Note: I did some searching on the Internet regarding my issue.  I found on the Tech Support Guy website that another individual had the exact same issue.  The recommendation was to uninstall the current Java version, and install the most updated version ( www.java.com ).  The problem was resolved.  Should I consider performing a Java update (my Java version is 5 years old)? One last thing: The Java.com website allows one to test whether-or-not Java is working on one's computer.  When I run the tes

Is your computer on a domain-environment? Looks like it is. If yes, you would need to post in the TechNet forums.

Thanks for your help, i have moved the question.

Does the computer-in-question belong to you or to your employer? Have you confirmed that Al Dente is supported in Win10 1703?

Until it's released via Windows Update next week (assuming all goes well), you will find appropriate support for Win10 Creators Update in this forum: http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_install-insiderplat_pc FYI... 12 Things You Should Do Before Installing Windows 10 Creators Update (Version 1703) https://www.groovypost.com/howto/prepare-computer-windows-10-creators-update-version-1703/

Hi, Try uninstalling Java (Control Panel> Add or remove programs) and installing the latest version. HotSpot JVM error: http://www.java.com/en/download/help/error_hotspot.xml Hope this helps, Don

1. Uninstall AVG Free v8.x & reboot. Download/install, e.g., Microsoft Security Essentials, Avira AntiVir or install AVG Free v9.0: Select the CUSTOM install option and do NOT install (uncheck) Linkscanner, Search-Shield, Active Surf-Shield, Security toolbar, or any of the email scanning components. Why you don't need your anti-virus to scan your email http://thundercloud.net/infoave/tutorials/email-scanning/index.htm 2. See http://aumha.net/viewtopic.php?f=26&t=42611 ~Robear Dyer (PA Bear) ~ MS MVP (IE, Mail, Security, Windows & Update Services) since 2002 ~ Disclaimer: MS MVPs neither represent nor work for Microsoft

I have tried restores before and never had much luck. I kept going back further each time and the last possible restore point worked. That was soon after I'd posted. Regardless of that. I must thank you for taking the trouble for reading my post and advising me though by the time I had read your kind and thoughtful reply, my problem was sorted. One thing that might be of interest. Was that I mentioned to a friend of mine about removing 'Microsoft Office' from my Pc and I was thinking, could that impact on WMP not working correctly as it came packaged as a bundle. he mentioned it could do! Again, Thank you very much, Take care and maybe one day I can return the kind gesture you have shown me.

You did not mention System Restore...did you try that? Restoring to a time before the issue began might be worth a try. (306084) How to restore Windows XP to a previous state http://support.microsoft.com/?kbid=306084

System restore has saved me lots of times. If you ever try it and it fails to restore the system...try running it in Safe Mode. Reason being that other programs can sometimes interfere with it...especially virus scanners. No one has all the answers...especially me...but if you mean an OEM bundle as in the software that came on the computer when you purchased it...I would say no... uninstalling a trial of MS Office should have no impact on Windows Media Player. Thanks for the feedback.

Hi, Thank you for your reply. Actually, I did create a new user account, but as I mentioned earlier, due to the randomness of this crash, it wasn't a realistic way to troubleshoot, because I haven't had this crash for about a month since your last reply. But today, I got another one, this time caused by msvcrt.dll. I've included the details below. Hope this helps! Mithrandir Version=1 EventType=APPCRASH AppName=Windows Explorer AppPath=C:\Windows\explorer.exe

Hi, Thank you for your prompt response. Actually, about six months ago, I ran SFC as a preliminary troubleshooting procedure. I ran it again today, and found no integrity violations. Any ideas?? Thanks, Mithrandir

Hello Mithrandir, You try to disable the Anti-Virus and then try to install the update after a restart. Temporarily disable anti-virus by following the below link: http://windows.microsoft.com/en-US/windows7/Disable-antivirus-software Note : Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks. Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead. Thank you

Hello Mithrandir, Thank you for the update. I would advise you to create a new user account and see if you get the same error prompt in the new user account as well. To create a user account follow this link: Create User Account http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope this helps. Otherwise, feel free to write us back for further assistance.

Hello Mithrandir, You may try to follow the link below to create a new user account and test the issue in new user account, see if that helps. Create User Account http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead. Thank you

Hi Shalini, Haven't heard from you in a while...any tips to resolve my issue? I already created a new user account, but due to the randomness I described earlier, it wasn't an effective way to troubleshoot the issue. Thanks, Mithrandir

Thank you for your reply. Answering your questions: 1. No, as I said, it's completely random, sometimes it crashes when I just double click on a folder on my desktop. 2. No, not really, because this has been happening for a long time, again, in a random way...sometimes more often, like 3 or 4 crashes within 10 min, but other times it will not crash at all for days. Due to this randomness, I'm not sure if a clean boot would be effective in resolving the problem, but I can try it if you'd like. Also, a bit of history on this issue: I previously contacted support about Explorer crashes, but these were due to the faulty module atiacm.dll, an optional component of the AMD graphics driver. Disabling the module with ShellEx fixed the problem, but now I'm getting StackHash_a417 cited as the source of the crash. Here are the event logs you requested, I hope they are the right ones. I exported all events from Event Viewer (Local)\Windows\Application. Here's the link to the file: http://we.tl/aUD

Hello Mithrandir, Thank you for posting your query in Microsoft Community. I understand that you have issues with random crashes in Windows. We are glad to help you in fixing the issue. But, I would like to know some more information on this issue to help you better. 1) Do get this issue only while using any particular application? 2) Do you remember making any changes prior to this issue? In the meanwhile, please follow the suggestions mentioned below to fix the issue. Try to perform clean boot so that we make sure that there is no other third party application that is conflicting with the Operating System. To perform a clean boot follow the steps in the below link: How to perform clean boot in Windows http://support.microsoft.com/kb/929135 Note: After troubleshooting, refer to this section ‘How to reset the computer to start as usual after clean boot troubleshooting’. If the above method doesn't help then try to follow the suggestion from the link below to fix the issue. Windows Expl

Hello Mithrandir, Thank you for the reply. You may try to run System File Checker (SFC) because, if a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected. Run System File Checker (SFC) scan to fix any corrupt system files. To do this, follow the steps mentioned in the link below: Use the System File Checker tool to repair missing or corrupted system files http://support.microsoft.com/kb/929833 Hope this helps. Otherwise, feel free to write us back for further assistance and we will be glad to help you ahead.

Hello David, Thank you for posting your query on Microsoft Forum. I would appreciate if you can provide us the following information to help us understand the issue better. Did you make any changes (Hardware or Software) on your computer prior to the issue? When do you get this error message? This issue can be caused due to any of the following issues: You may be using an outdated or corrupted video driver System files on your PC may be corrupt or mismatched with other files You may have a Virus or Malware infection on your PC Some applications or services running on your PC may be causing Windows Explorer to stop working I would suggest you to try the steps provided in the following Microsoft article and can avoid the steps which you have already tried and check if it helps. Error: Windows Explorer has stopped working http://support.microsoft.com/kb/2694911/en-us Note Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential f

Also, seeing the following as a loaded module: LoadedModule[200]=C:\Windows\system32\ NetworkItemFactory.dll You may benefit from the following hotfix: https://support.microsoft.com/en-us/kb/2494427?wa=wsignin1.0 There is a link at the top on the article to request the hotfix. The problem you are experiencing may be similar to what was reported in the following link: https://social.technet.microsoft.com/Forums/windows/en-US/b7403f2e-23ab-49c4-9a13-7892536a3325/app-crash-explorerexe-faulting-module-fundisc?forum=w7itprogeneral

Hi Emilio, Did you make any changes to the computer prior to the issue? This issue could be caused by some third part program or some dll file corrupted. Method 1: Step 1: I would suggest you to boot the computer into safe mode with networking and check if the issue persists. Starts Windows with a minimal set of drivers and services. If a problem doesn't reappear when you start in safe mode, you can eliminate the default settings and basic device drivers and services as possible causes. Windows Startup Settings (including safe mode) http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-including-safe-mode Step 2: If the issue still persists, then the issue also could be due to some third party program causing the issue. Clean boot will eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. How to perform a

Also, the module which appears to be causing the crash, the NInput.dll (Microsoft Pen and Touch Input Component) is a component of Windows. However another, possibly third party, module may actually be causing the crash. If the error persists I would recommend to capture a user-mode dump of the explorer.exe crash to get more information on the crash and see if the cause of the crash can be pinpointed. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as explorerdump.reg) then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73

Also, although the windows.storage.dll appears to be causing the crash it may be another module actually causing the crash. I might suggest to try to obtain a user mode dump which has the potential to pinpoint the cause. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on OneDrive (SkyDrive) or s

Hello, What were you doing at the time? were you accessing a USB drive or network disk?

Hello Ahmed, Thank you for keeping us updated on the status of the issue. What is the make and model of your computer? I appreciate your efforts towards resolving the issue. I would suggest you to update chipset drivers of your computer from manufacturer's website and check the issue. Please reply with results so that we can assist you further. Thank you

Hello, Its Packardbell Easynote tj75 and I have all my drivers updated to the latest ones

Hello Ahmed, Thank you for posting your question on Microsoft community forum. I would like to know some information about the issue so that we could help you better. 1. What is the make and model of your computer? 2. Have you made any hardware or software changes to your computer recently? This issue can be caused due to any of the following issues: • Your computer may have a virus or malware infection. • Some applications or services running on your computer may be causing Windows explorer to stop working. I appreciate you for providing detailed information about the issue. I would suggest you to try following methods and check if it helps. Method 1: Run performance troubleshooter and check. Refer: Open the Performance troubleshooter http://windows.microsoft.com/en-US/windows7/Open-the-Performance-troubleshooter If it does not help, then use method 2. Method 2: Run Microsoft safety scanner to remove any virus or malware. Refer: Microsoft safety scanner http://www.microsoft.com/securi

Hello Ahmed, Thank you for your response. I appreciate that you have already updated all the drivers. However, I would suggest you to update BIOS and check if it helps. Please use this download link: http://global-download.packardbell.com/GDFiles/BIOS/BIOS/BIOS_PackardBell_1.26_A_A.zip?acerid=634224415408878887&Step1=NOTEBOOK&Step2=EASYNOTE&Step3=ENTJ75&OS=711&LC=en&BC=PACKARDBELL&SC=EMEA_27P Note: Modifying BIOS/ complementary metal oxide semiconductor (CMOS) settings incorrectly can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the configuring of BIOS/CMOS settings can be solved. Modifications of the settings are at your own risk. I hope this helps. Thank you

ٍSorry for the late reply, I noticed that it crashes when i insert anything into the usb port After running  step 1  and 2 Trouble shooter didnt find any problem and safety scanner didnt find any infected files

Do you realize searching crashes and restarts explorer and now you are asking to search? NICE

I have run through the instructions above and it still crashes. The following link will allow you to manually access the control panel screens though which is a workaround albeit not perfect. http://support.microsoft.com/kb/180025 Rick

I am having the same issue, did you ever find a resolution?  I removed splashtop and it did not affect anything.

Hi win8_832, An alternative method to get to the Windows Memory Diagnostic is the following: Right click in the bottom left corner of your window Click on Control Panel Click on Administrative Tools . Hope this helps!

OK I resolved the issue. I figured out what the problem is. After reinstalling my machine control panel and metro search did work however when I installed "Splashtop" the remote desktop software then my Control panel and metro search crashes explorer. So after I uninstalled Splashtop by running Windows button + R and typing appwiz.cpl to get to the uninstaller then those two things worked again. The windows explorer search not working and crashing explorer when finding an item is another issue that still doesn't work since reinstalling windows.

Hello, Perform a Memory Diagnostic test and see if it helps. a: Press Windows key + Q to open the search box. b : Now click Settings and then type Diagnose your computer’s memory problems , hit enter. c: Restart now and check for problems(recommended) Hope this information helps.

Uninstall and hide the Windows update KB2756872 . Check link for more details. I hope MS will fix it soon.

Right clicking on Control panel in the bottom left also crashed explorer and restarted it. So what I did is your second suggestion to use the refresh option in the charms bar. I selected refresh your computer without affecting your files. It restarted my PC and booted automatically off of the Win 8 DVD. I then selected repair option and then the same refresh PC without affecting options that appears. It installed (after a while) and rebooted twice. Search does work now  because the process reinstalled windows replacing all file. All my programs are gone. Windows store items still do exist I can log in with my previous user. Windows.old folder is created with program files and user folder is moved there. Windows feature are installed again so reinstalling my old programs do not retrieve the old settings.

OK after the repair of windows I did windows update and installed a few programs thinking the problem would resolve itself. Metro search works and Control panel opens. However Windows Explorer search still crashes and restarts  Explorer.exe process as soon as I type in something to search. I did some tests with the Explorer search It crashes in C:\ It crashes in my own storage folder with subfolders. (It takes a while longer to crash and starts to search) It does NOT crash in a folder with 4 files and no subbolders when searching for a keyword that is NOT found in the title of those 4 files It DOES crash in a folder with 4 files and no subbolders when searching for a keyword that IS found in the title of those 4 files I have a SSD drive so search should be fast

Do you realize searching crashes and restarts explorer and now you are asking to search?

Hi, Raju S Das thanks for helping I've try to start in "Method 1" crash also and "Method 2" clean boot , the problem still happened... what am i suppose to do~?

Raju S Das i try to repair Excel 2007 it also happened...so i try to reinstall office 2007 then i get the error msg " object library invalid or contains references " and i deleted the file *.EXD locate at C:\Users\%USERNAME%\AppData\Roaming\Microsoft\Forms\ IT"S WORK FINE...the error went byebye~hahaha I'm very appreciated for your helping...Thank you :)

Method: 1 Check if Excel works fine in application safe, Click Start> Type ‘ Excel /safe ’ without quotes in search program and files and hit enter. If Excel does not crash in safe mode then you may try to disable add-in one by one and check which add-in is causing the issue to do the same follow the steps mentioned below and verify the status: Open Excel> Click on Office button>Excel Option> Com add-in> uncheck all the check boxes and click ‘Ok’ For more information related to disabling the add-in you may refer to the link given below: Note: make sure you check the box back again to enable the ‘add-in’ in Excel 2007 http://office.microsoft.com/en-us/excel-help/enable-or-disable-add-ins-in-office-programs-HA010034127.aspx Method: 2 You may start the computer in clean boot and check if a non-Microsoft service is causing the issue. To start Windows in clean boot refer the link below: Refer the article below to start the computer in clean boot: http://support.microsoft.com/kb/310353 Note:

Follow the steps in the article below to repair Excel 2007 and check if it works fine. http://support.microsoft.com/kb/924611

Okay, FINALLY got dump files. Hopefully I did this correctly https://skydrive.live.com/redir?resid=C67C9512D2EB66BC!129&authkey=!AEuAD6UcFdjfBzo

Well this is just peachy... Uninstalled the bluetooth software, rebooted, and check disk ran. It "fixed" about 3000 orphaned files, went to a reboot again, then came up with an error that says "The program or feature "\??\c:\windows\explorer.exe cannot start or run due to incompatibility with 64-bit version of Windows. Please contact the software vendor to ask if a 64-bit Windows compatible version is available." UGH...  At least I have back up images. Time to reimage (again) and start over.

The problem may be the BsShell.dll: 0:005> !analyze -v ******************************************************************************* *                                                                             * *                        Exception Analysis                                   * *                                                                             * ******************************************************************************* Unable to load image C:\Windows\System32\ieframe.dll, Win32 error 0n2 *** WARNING: Unable to verify timestamp for ieframe.dll *** WARNING: Unable to verify timestamp for BsShell.dll *** ERROR: Module load completed but symbols could not be loaded for BsShell.dll The BsShell.dll, which is dated Jan 7, 2009 and is version 1.0.0.1, may be a component of BlueSoleil software. Is such a program installed and, if so, can you uninstall the BlueSoleil software and see if the issue resolves? I am using WinDbg of the Debugging Tools for Windows to an

I guess I am doing something wrong, or just don't get it (which is kind of embarrassing to say) Took your above bold text, put it in to a file, merged successfully. Verified in the registry under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe that I have the following (Default)                 REG_SZ                          (value not set) DumpFolder          REG_EXPAND_SZ        C:\CrashDumps AppPath=C:\Windows\Explorer.EXE And now I cannot get anything to run from the start menu. Constant explorer crashing... UGH

ARGH... we were SSSOOOO close. Explorer hasn't crashed. BUT, Windows Live Mail keeps crashing. Faulting application name: wlmail.exe, version: 14.0.8089.726, time stamp: 0x4a6ce53d Faulting module name: MSMAIL.DLL, version: 14.0.8089.726, time stamp: 0x4a6ce58f Exception code: 0xc0000005 Fault offset: 0x00071104 Faulting process id: 0x1778 Faulting application start time: 0x01cd91d47e83109d Faulting application path: C:\Program Files (x86)\Windows Live\Mail\wlmail.exe Faulting module path: C:\Program Files (x86)\Windows Live\Mail\MSMAIL.DLL Report Id: 0adeb176-fdee-11e1-85df-90e6ba2fa561

BTW, what do you read these dump files with?

Okay, got a restore done, uninstalled the BT software, reboot, it came up. So far it seems okay. I am cautiously optimistic to say the least. I can at least hover over items on the right side of the task bar without explorer restarting now. Which is definitely a positive. Thanks for your help auggy. I truly appreciate it

Although you should not have to, try restarting the computer and then see if a dump file gets created. Also, does the same crash exist in Safe Mode and Safe Mode with Networking?

So it's possibly some sort of bluetooth software?  Humm... I really don't have any recollection of installing bluetooth software on my PC. But sure enough, there is BlueSoleil Bluetooth installed.  Uninstalling it now, will reboot, and report back since I know what to do to get it to crash.

it may be useful to try to capture a user-mode dump of the explorer.exe crash to get more information on the crash. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After  Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via Windows Live SkyDrive or similar site? The following link has information on using Windows Live SkyDrive: http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d865088d65 More in

Update: This issue came back after 3 days. Windows still says the files are corrupt and when I ran the dism repair scan, it could not repair it.

Hi Alex, It appears that some of the system files are corrupt. You have mentioned that the SFC scan found some corrupt files, but didn’t fix them. In this case, I would suggest you to run the DISM tool and check. You can refer to these steps: Press Windows key + X, select ‘Command prompt (Admin)’. In the Command prompt window, type the following commands and      press enter after each command: DISM.exe /Online /Cleanup-image /Scanhealth DISM.exe /Online /Cleanup-image /Restorehealth Close the command prompt and check. Method 2: If the above steps didn’t help, then I would suggest you re-register the ntdll.dll file which is reported as the faulting module in the log. Refer to these steps: Press Windows key + R, to open the run command window. Now all you have to do to register a DLL file is to type in the regsvr32 command, followed by the path of the DLL file. : regsvr32 C:\Windows\System32\ ntdll.dll Where C:\ is the drive where you have installed Windows. Method 3: If the issue persi

Running the first command worked.

Hi Alex, I apologize for the delay in responding. I would suggest you to run the DISM commands once again. Once the DISM tool completes, run the SFC scan as explained in this article: http://support.microsoft.com/kb/929833/en-us Once the SFC scan is completed, check if it reports that there are no corrupt files. Restart the computer and check. Try these steps and let us know the results.

Hi Alex, Glad to know that you resolved the issue. Feel free to get back to us for any other Windows related queries in the future; we’d be happy to help. Have a great day!

so, about the questions: 1) Nothing in particular, it just started happening about 3 days ago. Maybe it is one of the updates? 2) Sadly, no. 3) Created a user for this specific purpose, and in the 30 minutes using it it didn't happen: doesn't mean a lot though, since in the current user it doesn't always happen every 10 minutes or so - it can happen every couple of minutes for one hour, and not happening at all the following hour. Method 1 I've tried before opening this thread and it didn't find nothing, and now I tried method 2: DISM.exe /Online /Cleanup-image /Scanhealth which also didn't find any problem...

Hello, We regret the inconvenience. Let me assist you. Before we proceed further, let us know a few more details on the below questions. Did you make any changes to the computer prior to the issue? Is it an abrupt issue? Do have any System Restore point set in Windows prior to the issue? Write to us with the updated status and the required information related to Windows performance, for us to be able to assist you further. Thank You.

The "Faulting Module" is not identified: Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000 To try to identify the faulting module I suggest to obtain a user mode dump of the crash which has the potential to pinpoint the cause. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as dump.reg), then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder

Hello, Thank you for keeping us posted. At this point, I suggest you to check if the device drivers are up to date. Also, follow the below link written by one of our esteemed MVPs. Greg Carmack to check if it helps to any extent. Kindly keep us posted. Thank You.

Hello, Check out: http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/b8712664-50a7-4446-a454-51f509370ca8 http://www.computing.net/answers/windows-vista/windows-explorer-keeps-restarting/860.html http://crashfixes.com/fixing-windows-8-crashes-bsod-freezes-keeps-restarting-usb-not-working-explorer-exe-crash-metro-tiles-not-responding/ http://answers.microsoft.com/en-us/windows/forum/windows_8-performance/windows-8-explorerexe-keeps-crashing-and/49d4d436-6ec2-45d4-be02-a014098fc802

Please can you help me further to solve this explorer.exe crashes. Please. I need your help because I didn't do any WIndows 8 recovery discs nor I have Windows 8 installation disc, and now I did System Restore many times to a date that it was running very fine. And now I don't get BSODs but this explorer.exe crashes is very annoying.

Hi, Did you find the same issue in clean boot state? If not, there could a third party application that is causing the explorer to crash. Also, as SFC scan couldn't repair some files, I would suggest you to run DISM and check if it resolves the issue. Refer to the link to run DISM tool to fix inconsistencies on Windows: Refer to the section “ Use the inbox Deployment Image Servicing and Management (DISM) tool to fix corruption errors ” http://support.microsoft.com/kb/947821/en-us Note : This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, you can refer to the following steps to back the registry files on the computer: Press Windows

I want to ask about something. Can a bad or hardly read DVD disc cause this issue after copying files from that disc?

Hi, Thank you for providing an update. Yes, as the per the screenshot, the corrupt system files are already repaired. Do you still find the explorer.exe crashes on the computer? If not, then the issue is fixed. Please let us know if the issue still persists.

Oh my god. I set the computer to turn off the screen after 5 minutes. Today when I got back to use the lock screen and show Desktop. The explorer.exe crashed again.

I detected the error file that couldn't be fixed. CSI    000004e2 [SR] Cannot repair member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.16384, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch But how do I know where this file is located? And how I can replace it with a good one?

Hi Amged, For a better understanding of the issue, I would need more information from your end. 1. Does the issue occur while performing any particular function? 2. Do you get any error messages? 3. If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted. Hope this information helps. Reply to the post with updated status of the issue to assist you further.

Thanks a lot I followed all the steps and fixed things. :) So no problems with the Registry now?

What are third-party applications? I have Advanced System Care installed. It gave me this result Anyway what causes files to get corrupted?

How can I fix this please? I don't want Windows reinstall! The scan was unable to fix some errors why??

Hi, This issue occurs because the Fdwnet.dll module is incorrectly unloaded. I would suggest you to try the steps from the following link: Windows Explorer crashes randomly in Windows 7 or in Windows Server 2008 R2 http://support.microsoft.com/kb/2638018 Hope this helps. Let us know if you have any other issues with Windows in future.

Also, the following file may contain info that may help: File[2].Original.Path=C:\Users\ME\AppData\Local\Temp\ WERC03B.tmp.mdmp Can you open your temp folder and see if you can locate that file: Windows key + R > type %temp% in the Open box > OK Can you locate the WERC03B.tmp.mdmp ? If so can you upload the WERC03B.tmp.mdmp to a public folder on OneDrive or similar site and provide a link. Here's a couple of links on using OneDrive (SkyDrive): http://windows.microsoft.com/en-ca/skydrive/add-photos-files-faq http://windows.microsoft.com/en-ca/onedrive/share-file-folder

Hi Alex, Glad to know you fixed the issue. Please feel free to reply, in case if you need any further assistance or information on this issue.

Ran dism /Online /Cleanup-image /Scanhealth and have had no errors in the past recently.

Hi Alex, This issue may occur due to conflict between third party applications, due to Virus or due to damaged system files. to understand the issue better, let me know if you make any recent changes on the computer prior to this issue. Let’s try few steps to resolve the issue. Method 1: I would suggest you to boot the computer to Safe Mode and check if the issue persists or not. If the issue does not occur in Safe Mode, you may set the computer in a clean boot and check if it helps. If you run the virus scan the program that is infected with virus will get deleted. So you have to reinstall the program. Also if the files and folders are affected with virus then they might even get deleted. Hope this information helps. Reply to the post with updated status of the issue to assist you further.

Clean boot, still get the error. SFC scan, did not work. I now have a new problem - Cannot use Windows Error Reporting: http://answers.microsoft.com/en-us/windows/forum/windows8_1-performance/windows-error-reporting-not-working-corrupted/a37d9779-4cbb-42d1-b4eb-0db76946f0df

Hi Alex, Thank you for the reply. Did you try running virus scan? If not, please try that and check if it helps. To resolve the issue with Windows Error Reporting, I would suggest you to check if the following option is enabled or not. a. Open Action Center by clicking on the icon from the task bar. b. Click on Action Center settings on the left pane. c. Scroll down and click Problem reporting settings . d. Make sure the option never check for solution is unchecked. e. Click OK to close the window. f. Restart the computer once and check if the issue persists. Hope this information helps. Reply to the post with updated status of the issue to assist you further.

Hi Sijan, Thank you for asking here. Are you using any antivirus? if yes then which one?

I've uninstalled eset nod 32 and am not noticing frequent explorer.exe crashes. But I need Antivirus in my PC. if I update it to the latest version, will the problem be solved?

are you using the latest version of Nod 32 which is 8.0.312.0 ?

Nope, it's 8.0.301.0 . Do I need to update my AV?

I'm using Eset Nod 32 antivirus

Sijan, Disable the Nod32 icon in the Nod32 options or remove the tool. Then let me know if it works for you. Best of luck.

Sijan, Install that antivirus and give a update. Then use it: https://onedrive.live.com/?cid=128FC518635BE2DC&id=128fc518635be2dc%21672 to disable the Dup creation . That should solve your problem. If solved kindly marked this topic as answered. Thhank you for staying with microsoft,

Hi Jesse, Thank you for your response. I can understand the inconvenience you have experienced regarding this issue. I will be glad to help you out with this issue. I appreciate your efforts for trying troubleshooting steps and providing necessary details for further troubleshooting. This issue can be caused due to the infected files, drivers or conflicts with other programs, malware, and memory can all cause startup problems. I suggest you to refer the article My computer hangs or freezes at the Starting Windows screen from link below to fix this issue. https://support.microsoft.com/kb/2681286?wa=wsignin1.0 The article has troubleshooting steps to do start up repair, startup repair can detect and fix problems that prevent your PC from starting. Keep us posted on the results. Do reply if you need further assistance, we will be happy to help you . Are you serious? In all your knowledge as a MS Support Engineer (which apparently means your a few crayons short of a box) All you can come u

Hi Jesse, Thank you for posting your query in Microsoft Community Forum. Did you make any significant hardware or software changes to the computer prior to this issue? Does it happen when you access some specific application? If so, name the application that you initiate. The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Its the end of the day. I log out of my computer. The next day I come in, and go to log onto my computer and there is a popup error at the Windows 7 log on screen stating that "Explorer.exe has crashed". At this point I click "OK", and I proceed and enter my credentials. Then, Windows freezes. I reboot the computer, and all works fine. -- The next morning when I go to use my computer, the same exact thing happens. No other programs or anything is running this literally happens at the logon screen, It doesn't happen any other time, just at the logon screen.

I turned on my pc this morning and it started as usual, until it came to loading my desktop which was just a black screen. ive got ASC advanced system care to clean up my pc and it comes with a performance monitor. it was all that I had showing. I clicked  and openened it to scan, stopped the scan and went to tools. here I clicked large folder finder,  right clicked a folder to open. then that gave me the menu for my pc. clicked internet explorer and now I had access the net, searched forums for help. but found very little, as I had MSI issues as well. decided to look for MSI in my pc, so clicked my computer and opened C/, then I clcked windows, scrolled down till I spotted explorer, so I clicked that to opened it, but suddenly got my desktop back im totally stunned, but this is true BoB

Hi Jeese, Thank you for your response. I appreciate your effort & patience that you have put to resolve this issue. It seems that a particular “Dll” file has been missing/corrupted in the machine, Let us see how I can help. Based on the issue description, I would request you to reinstall the “Dll” file that is causing explorer.exe app crash. To reinstall the “Dll” file follow these steps: 1. Hold down the Windows key and press " R ." 2. Type " regsvr32.exe /u ntdll.dll " (without the quotation marks) into the Command Prompt and press ENTER. This will uninstall the file. 3. Type " regsvr32.exe ntdll.dll" (without the quotation marks) into the Command Prompt and Press ENTER. This will reinstall the file. If the issue still persists, you can test the same on a new user account as well... Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help. I can do this command however, it comes back with an error, "make sure this is a valid dll" -

Hi Jesse, Thank you for posting your query in Microsoft Community Forum. Did you make any significant hardware or software changes to the computer prior to this issue? Does it happen when you access some specific application? If so, name the application that you initiate. The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. Use the System File Checker tool to repair missing or corrupted system files Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

Hi Jesse, Thank you for your response. I can understand the inconvenience you have experienced regarding this issue. I will be glad to help you out with this issue. I appreciate your efforts for trying troubleshooting steps and providing necessary details for further troubleshooting. This issue can be caused due to the infected files, drivers or conflicts with other programs, malware, and memory can all cause startup problems. I suggest you to refer the article My computer hangs or freezes at the Starting Windows screen from link below to fix this issue. https://support.microsoft.com/kb/2681286?wa=wsignin1.0 The article has troubleshooting steps to do start up repair, startup repair can detect and fix problems that prevent your PC from starting. Keep us posted on the results. Do reply if you need further assistance, we will be happy to help you .

Hi, Thank you for your response. I appreciate your effort and patience that you have put to resolve this issue. It might be Windows system file corruption or user profile corruption. You can try the suggestions below and check if it helps. Method 1: Try in new user account if not, please follow the link below to create a new user account. http://windows.microsoft.com/en-us/windows/create-user-account#create-user-account=windows-7 Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help.

Hi Jeese, Thank you for your response. I appreciate your effort & patience that you have put to resolve this issue. It seems that a particular “Dll” file has been missing/corrupted in the machine, Let us see how I can help. Based on the issue description, I would request you to reinstall the “Dll” file that is causing explorer.exe app crash. To reinstall the “Dll” file follow these steps: 1. Hold down the Windows key and press " R ." 2. Type " regsvr32.exe /u ntdll.dll " (without the quotation marks) into the Command Prompt and press ENTER. This will uninstall the file. 3. Type " regsvr32.exe ntdll.dll" (without the quotation marks) into the Command Prompt and Press ENTER. This will reinstall the file. If the issue still persists, you can test the same on a new user account as well... Hope the information helps. Keep us updated about the status of the issue persists. We will be happy to help.

Just wanted to ask if this can have anything to do with with the large number of items in the context menu for files. Can it be? I would say it is possible, but I doubt it.  I would install one of the programs you removed to see if you can duplicate this again.

Thank you for the help. Instead of getting into the clean boot mode, I just uninstalled all the application except Norton Internet Security and uninstalled and reinstalled the latest version of Ad muncher. Lets see if I get the error again I will know its among these two. And if nothing happens will install the uninstalled applications one at a time each week. Currently, since the removal there has not been any crashes and the system seems more responsive than before. Just wanted to ask if this can have anything to do with with the large number of items in the context menu for files.  Can it be? Oh and by the way the memory dump files show that the error is in ntdll.dll Thank you again for helping. Hi, Since when are you facing this issue? After reading the log, it seems that one or more of these apps could be the cause of the crash Filezilla FTP Client,Norton security 2011,Winscp,Tuneup utilities 2011,Ad muncher.I would suggest you to follow the steps mentioned below: Method 1 : Resta

Hi, Since when are you facing this issue? After reading the log, it seems that one or more of these apps could be the cause of the crash Filezilla FTP Client,Norton security 2011,Winscp,Tuneup utilities 2011,Ad muncher.I would suggest you to follow the steps mentioned below: Method 1 : Restart computer in clean boot and check if the issue persists. F ollow “step 1” in the link to enable to clean boot: http://support.microsoft.com/kb/929135 Follow the step 7 from the article to “Reset the computer to start as usual”, after performing the clean boot troubleshooting. Method 2 : If the above step fails uninstall 1 application at a time from programs and features and check if there are any further crashes. Follow the steps in the link: http://windows.microsoft.com/en-US/windows7/Uninstall-or-change-a-program Method 3 : If not, then I would suggest to install the 64bit version of the same application. For more information have a look at the link: http://windows.microsoft.com/en-US/windows7/u

Glad to see you found the issue. It looks like you have started a topic on the Acronis forums so hopefully you will get some good input there.

Hi Auggy, Its definetly Acronis. I reinstalled Acronis 2014 and made all the changes as per the link you mentioned but still the problem happened immediately.  I have Acronis 2014 not 2013 and it is updated to the latest version. Atleast now I know what is causing the problem. It was driving me crazy.

There have been some reports of Windows Explorer hanging on startup after installing Acronis True Image such as here . Perhaps try temporarily uninstalling Acronis TI and see if the problem resolves. What version of Acronis TI is installed and have you applied all updates for this software?

Hello Auggy, I uninstalled Acronis 2013 which is certified on Windows 8.1 and is the latest version available. The problem is gone after that. I have done atleast 10 reboots to confirm that. I will try installing Acronis 2013 again with the suggestions given in the link you provided. thanks so much....

Sorry, but the problem still exists after disabling all 3rd party extensions. here is the dump

The nvwgf2umx.dll seems to be still causing the crash. The error seems to occur accessing the thumbnail cache so try clearing and restting the thumbnail cache: http://www.sevenforums.com/tutorials/10797-thumbnail-cache-clear-reset.html Also, what GPU is involved and what was the last driver that worked without issue?

I did not install a driver by myself. I run the lenovo system update regularly to update drivers (it's  a thinkpad t420s) and that worked fine so far. However, I noticed that windows update tries to install a driver update for Intel HD 3000 which fails again and again (the machine has dual graphics Intel/NVidia). Maybe there is a correlation?

The module that appears to be causing the crash is the nvwgf2umx.dll: *** ERROR: Symbol file could not be found.  Defaulted to export symbols for sppc.dll - *** WARNING: Unable to verify timestamp for nvwgf2umx.dll *** ERROR: Module load completed but symbols could not be loaded for nvwgf2umx.dll Probably caused by : shell32.dll ( shell32!CFSFolder::_InitFolder+8c1 ) The nvwgf2umx.dll is the NVIDIA D3D10 driver which is a component of the NVIDIA graphics driver. What I might suggest is to update to the latest NVIDIA graphics driver (currently 334.89) available from NVIDIA. Also, visit Windows Update and install all updates, including optional, for the Operating System such as this one which will update the shell32.dll.

The "fault module" appears to be the SHELL32.dll, a component of Windows: Sig[3].Name=Fehlermodulname Sig[3].Value= SHELL32.dll This may indicate the module actually causing the crash is a third party shell extension such as NVIDIA shell extensions. Have you installed the latest NVIDIA display driver (currently version 334.89) from NVIDIA?

It appears to be a similar error as before. Can you download the following utility (ShellExView): http://www.nirsoft.net/utils/shexview.html Can you try using ShellExView to disable any third party shell extensions. Try disabling all third party shell extensions and then log out and log back in again and see if the same issue exists. If not, re-enable them, one at a time, to find out a problematic one, logging out and back in again after each change. Some third party extensions to look at if they show up in ShellExView amongst other ones: igfxrdeu.lrc nvshext.dll DragExt64.dll sfShellTools.dll any Tortoise SVN extensions If the error still occurs after disabling all third party shell extensions can you please provide the resulting dump file.

I cleaned the cache using the disk cleanup tool, but the problem persists. I don't know which GPU is used for Desktop/Explorer, how can I find that out? After the last windows updates (around monday 24th) my desktop wallpaper was reset to default (changing landscapes). So I wanted to switch wallpaper images off again, but I can't because the settings dialog instantly freezes, shows wait cursor for about 5 seconds, then closes itself and the explorer about 10 seconds later. To answer your question: I used this function the last time with newly installed windows 8.0, I don't know which driver was used. I installed recent drivers from lenovo website at this time. Another dump

I would highly recomend to obtain a user mode dump of the crash to see if the cause of the crash can be pinpointed. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file, then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on Microsoft OneDrive or similar site. The following link has information on using OneDrive (SkyDrive): http://social.technet.microsoft.com/Forums/en-US/w7itproui/thread/4fc10639-02db-4665-993a-08d8650

I updated nvidia driver to the latest available version and installed updates as you suggested, but explorer keeps crashing like before. I uploaded a new dump: http://1drv.ms/1dCNYRx

Thank you, here's the dump file: https://onedrive.live.com/?cid=0b4630a40b35ef07&id=B4630A40B35EF07%2119245&ithint=file,.zip&authkey=!AAPvIMze6TeI6Fk

Hi Raif, Thank you for sharing the resolution. Keep us posted in case you have more suggestions/queries related to Windows.

Thanks, I found out how to correct this. If anyone else has encountered this problem. Open cmd from start menu - as administrator type sfc /scannow let it finish reboot your computer. Hopefully it will be resolved. Regards, Raif

Hello Gerry tnx for your help. OneDrive link: https://onedrive.live.com/redir?resid=387EF297EC197760!362&authkey=!APwU5LApk_fC4S4&ithint=folder%2c How we can fix my problems?

Please provide a copy of your System Information file. Type System Information in the Search Box above the start Button and press the ENTER key (alternative is Select Start, All Programs, Accessories, System Tools, System Information). Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode. If the report is in a language other than English, please state the language. Please upload and share with everyone fresh copies of your System log and your Application log (two files) from your Event Viewer to your One Drive and post a link here. You

That seems to be standard settings. Can you do the following to double-check: Windows Key + R > then in the Open box type %localappdata%/crashdumps > OK Are the any explorer.exe dump files in that folder?

I've tried creating a userdump on the machine via the registry, but the dump doesn't actually get created. Can you see how that is setup in the registry by checking the following registry key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps Expand LocalDumps and click on explorer.exe Can you post a screenshot of the right window which has the DumpCount, DumpFolder and DumpType.

Finally cooperating, got 2 explorer mini-dumps, from the looks of it, along with a stickynote dump

Can you provide the dump files via a public folder on OneDrive or similar site or you can email them to me - my email address is in my profile.

https://drive.google.com/open?id=0BzULz6gj6L2eZGRJRzBXLTRFcFU Not a user of OneDrive, normally

Hi Paul, To isolate this matter, we have some questions for you: When did this issue start? Were there any changes made before the issue occur? What other troubleshooting steps have you done so far? Let us know how it goes. Regards.

Here is some info from the Explorer crash: *** WARNING: Unable to verify timestamp for VCRUNTIME140.dll *** WARNING: Unable to verify timestamp for GROOVEEX.DLL *** ERROR: Module load completed but symbols could not be loaded for GROOVEEX.DLL *** WARNING: Unable to verify timestamp for sppc.dll *** ERROR: Module load completed but symbols could not be loaded for sppc.dll *** WARNING: Unable to verify timestamp for FileSyncShell64.dll *** ERROR: Module load completed but symbols could not be loaded for FileSyncShell64.dll Probably caused by : msvcrt.dll ( msvcrt!terminate+29 ) There is a reference to the FileSyncShell64.dll which is a OneDrive shell extension and this may be significant if there is any media involved not formatted as NTFS (eg. formatted as exFAT) There are some similarities with OneDrive crashing in the following link (involvement of OneDrive extension(s)): https://social.technet.microsoft.com/Forums/windows/en-US/cce12e54-3c68-48cd-a057-f62e20334420/onedriveexe-crashes

Took me a while to get it, sorry, been a bit busy with the rest of my office.  The user is only getting the errors after she's moving numerous files to OneDrive, the error happens at random, but usually the more files moved, the quicker the error pops up, and a reboot only resolves it temporarily

Oddly, this is happening even when not copying directly to OneDrive, user's Desktop/Documents/Favorites are linked within the profile to a local server and are not actually stored on the local computer's hard drive.  When the user copies a number of files from a subfolder on the desktop to one under Documents, she has also experienced these crashes. The other wrinkle that I can't figure out the cause, is that explorer.exe will not relaunch after it crashes, and even trying to run it from Task Manager causes the process to show up for a few seconds, and then close.  Only running userinit from the Task Manager will relaunch explorer.exe with the Taskbar, Start menu and desktop view. I'll try to see if I can snag any more crash dumps, and see if it's all caused by OneDrive.  Reading into crash dumps is not something I have any past experience with.

Issue started several weeks ago, but no specific software has been installed in the interim. No other changes aside from Windows updates have been made. I've run chkdsk, sfc /scannow, attempted system restore (which fails with a generic error, despite AV being disabled), I've run dism /online /cleanup-image /restorehealth I've tried to use procdump to determine the actual root of the crash, which has now caused explorer.exe to not restart when it does crash (user isn't too happy with that), along with adding the registry entry for having WER create a userdump, which has also not been successful. I've run Malwarebytes on it, with nothing being found. Safe boot aka Clean Boot is not going to help, as the user is running into the issue when moving files from her machine locally to OneDrive, and Safe Boot will prevent her from being able to have the appropriate services running.

Hi to both! thanks for taking the time to reply to me :D really appreciate it. Although i have the latest graphics card driver, i went on to reinstall the graphics driver. It's been two days since I had a crash and i hope it stays that way. Many Thanks to both of you! Cheers!!! :D

Also, if the error persists consider capturing a user mode dump of the crash which has the potential to pinpoint the cause of the crash. You can configure Windows to create user-mode dumps. Create a System Restore Point first. If you copy and paste the following in Notepad and save as a .reg file (save with the .reg extension and give it any name such as explorerdump.reg) then right-click the .reg file and select "Merge" to add to the registry, a .dmp file at the time explorer.exe crashes should be created in the C:\CrashDumps folder: Windows Registry Editor Version 5.00 [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps\explorer.exe] "DumpFolder"=hex(2):43,00,3a,00,5c,00,43,00,72,00,61,00,73,00,68,00,44,00,75,\ 00,6d,00,70,00,73,00,00,00 After Explorer (explorer.exe) crashes, can you then make the .dmp file available (provide link) via a public folder on Windows Live SkyDrive or similar site. Here's a couple of links on using OneDrive (SkyDrive): http://

Hello Jansen, Thank you for your response. It is good to know that the computer has not crashed from the last two days. I appreciate your time. Please feel free to reply, if you have any other issues with Windows. Thank you

Hello Jansen, Thank you for posting your question on Microsoft community. I would like to know some information about the issue so that we could help you better. 1. What is the make and model of your computer? 2. Did you make any hardware or software changes to your computer prior to the issue? I appreciate you for providing details about the issue and your efforts towards resolving it. This issue may occur either if display driver is out of date or due to presence of infection like virus or malware. I would suggest you to try following methods and check if it helps. Method 1: Update display driver of your computer from the manufacturer's website and check. Please refer these articles: Update a driver for hardware that isn't working properly http://windows.microsoft.com/en-us/windows/update-driver-hardware-isnt-working-properly#update-driver-hardware-isnt-working-properly=windows-7 Update drivers: recommended links http://windows.microsoft.com/en-us/windows/update-drivers-recommended-l

The Explorer crash referenced several modules however all the modules are components of the Operating System: *** ERROR: Symbol file could not be found.  Defaulted to export symbols for windows.storage.dll - *** ERROR: Symbol file could not be found.  Defaulted to export symbols for Once you locate the  ADIST64.dll can you right-click and rename the ADIST64.dll to ADIST64.old Log out and log back in again.

Hi Auggy, Thank you for your response. I have renamed the ADIST64.dll to ADIST64.old but Windows Explorer still crashes. I have also downloaded Shexview and disabled all Adobe related .dll but the problem still persists. This is driving me crazy.

Try temporarily uninstalling AVG and see if the issue resolves. Afterwards you could reinstall AVG using the latest version.

I have just tried to uninstall AVG and the explorer still crashes. Any other ideas? Thank you for your help Auggy.

Hi Auggy, here is the latest dump file s. Note that I have re-installed AVG.

Can you provide the latest dump files since renaming the ADIST64.dll.

Can you provide the latest dump files?

Hi Auggy, Here is the latest dump files . Thanks!

Hi Sudeep, Thank you for your reply. Any search (word documents, jpg etc..) on any folders on my c:/ drive or network drive will eventually cause windows explorer to crash and restart. My CRM (ACT!) crashed when I try to open a query file, the Windows Event viewer crashed when I tried to save the error report, Outlook crashed when I tried to attached a file to an email etc.. It's basically any applications that requires to open Windows Explorer to browse to a file. I can't think of any new software except maybe CCleaner and some drivers and bios update from DELL that was installed after the upgrade. I tried to boot in safe mode but Windows Explorer still crashes. I performed a clean boot to with no more luck. I really tried everything I could think of, including reinstalling Windows 10. I am out of ideas.

Hi Vincent, I realize the inconvenience that you are facing with Windows 10 and will certainly help you. To assist you better on the issue, I request to provide information on the following questions: When you say “search for items on my C drive”, which items are you referring to? Are there any specific items which is causing the crash? Which third party programs are you referring to? They might be the cause of crash. Did you make any changes/installed any programs after the upgrade? The causes of ntdll.dll error messages can vary greatly. However, most ntdll.dll errors result from a corrupt or damaged version of the ntdll.dll file itself, corrupt hardware drivers, or issues between Windows and other programs. I suggest you to follow the steps mentioned below and check if it helps: Method 1: Boot into Safe Mode and check if the issue persists . Click on the link below and follow the instructions to boot into safe mode: https://support.microsoft.com/en-us/help/17419/windows-7-advanced-s

Darn. I am on a newer build, and it's broken again. I am 64-bit 16.0.7204.1000.

Kevin, what Office version are you on, where it's now fixed?

Hi Kevin, Thanks for your updates. Take your time to test it in another clean PC and then let us know the result. In addition, I notice the latest Office version is 16.0.7070.2026, so please check if the issue persists after updating Office. To update Office: Click File > Office Account > Update Options > Update Now in any one of Office suites. Regards, Larry

Hi KevinTLee, About the #3, could you please share with us a screenshot? As I know, in Outlook safe mode, group conversations are hiden by default, but we can manually click Show Conversation to show them. Do you mean that you cannot manually show them? Please also share with us the following information for a better understanding of the whole situation: Does the issue occur to other users? Does the issue occur to all groups or certain groups? In another clean PC, please download the Office suite from the Office 365 account portal and then set up your account in Outlook to check the issue. Thanks, Brook

16.0.6965.2066

Larry, Great news, the office update fixed the issue.  I'm able to access groups again via the Outlook client!  Thanks for your help.

I am having the same issue when I hit file options in outlook (2016). The support team had me install, de-install, run a number of scripts to remove the office product still have a problem.. I believe its a Microsoft issue with where the two are not compatible; started after I updated with the latest OS patch

ahh, I'm actually on 32 bit version so that might be the latest public build for that flavor.

Hi Brook, Regarding running in safe mode, when I click on the "Show Conversations" button, it also crashes Outlook. 1. I think this issue is unique to my computer. 2. The issue occurs for all groups. 3. I'll try this and report back.

Hi Subbarao, I understand the frustration when things don't work as expected. You may post the question in the link mentioned below if only Microsoft Project Professional crashes for better assistance. http://answers.microsoft.com/en-us/office/forum/office_2013_release-project-os_device_win7?sort=lastreplydate&dir=desc&tab=Threads&status=&mod=&modAge=&advFil=&postedAfter=&postedBefore=&threadType=All&tm=1429126043245 But, if other applications too crash then you may place the computer in clean boot and check if it helps. To help troubleshoot error messages and other issues, you can start Windows 7 by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts. How to perform a clean boot in Windows Note: Check the title “How to reset the computer to start as usual after clean boot troubleshooting” for reverting to normal mode. Do get back to us for any issues pertaining to Windows in the future. W

First thought is that something pretty basic is wrong so Project probably didn't install properly so I would: Repair the Project installation Install SP1 for Project 2013 and the latest updates. Windows update will do this for you

Thanks Rod for the response. I have installed MS Project professional 2013 on factory clean machine also. The issue still exists. The issue exists even after installing SP1 for Project 2013. I have not done windows update, but downloaded Project 2013 SP1 and installed it. My machine is 64-bit. Does that cause any issue.

Thank you It is helpful info

Hello, jmc99 Thank you for using the Answers Forum. Uninstall Java then reinstall the latest version. Detailed instructions for removing Java are available at http://java.com/en/download/help/uninstall_java.xml If that doesn’t solve your problem, one of your add-ons may be incompatible with Internet Explorer 8. To test if one is causing the problem you can try running Internet Explorer without add-ons. Go to Start, All Programs, Accessories, System Tools and open Internet Explorer (No Add-ons). If Internet Explorer runs correctly, an add-on is causing the problem. You will need to disable the add-ons and enable them one at a time to find the one causing the problems. In the No Add-ons Internet Explorer window go to Tools, click Manage Add-ons, change the Show setting on the left to All Add-ons then select all of the add-ons listed an click Disable All. Restart in Normal mode and enable them one at a time. Let us know if this helps. David Microsoft Answers Support Engineer Visit our Mic

Yea that didnt help  But thanks for letting me know dam seems i have tryed everything.  What about a re install or something like that.. and help would be great.  thank you

Your game application shows Java version: 1.6.0_20 The most current version of Java is 1.6.0_25 Try and see if the current version of Java causes this error. http://java.com/en/download/index.jsp If stil have the error when playing the online game, I suggest you contact the vendor of the application as the error states:JET RUNTIME HAS DETECTED UNRECOVERABLE ERROR #3 (system exception). Please, contact the vendor of the application. Please let us know if this helps. Marilyn

Hi, · What is the make and model number of the computer? · Are you playing the game online? · If yes, are you using internet explorer? · What is the version of Internet explorer on the computer? · What is the service pack installed? Uninstall Java from the computer, you may refer the below link for steps: How do I uninstall Java on my Windows computer ?: http://www.java.com/en/download/uninstall.jsp Install the latest version, you may refer: How do I manually download and install Java for my Windows computer? : http://www.java.com/en/download/help/windows_manual_download.xml

Updating Internet Explorer  even though i never used it...  updating it finally fixed my problem

its a l dell dimension 8100 service pack 3 explore 8 yea its on line and i have unstalled  and reinstalled jave and flash i use firefox the most  but i have tried downloading in both

Hi, Your question is outside the scope of this Community. Kindly repost your question in the TechNet SQL Server Forums. https://social.technet.microsoft.com/Forums/sqlserver/en-US/home?category=sqlserver "MSDN SQL Server Forums" https://social.msdn.microsoft.com/Forums/sqlserver/en-US/home?category=sqlserver TechNet Server Forums. http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver TechNet Forums: https://social.technet.microsoft.com/Forums/en-US/home MSDN Forums: https://social.msdn.microsoft.com/Forums/en-US/home Cheers.

Hey cl23, Welcome to Microsoft Answers Forum! Please answer few questions that might help us in troubleshoot your problem: ·         Are you trying to access the website from a Virtual machine? ·         Which website are you trying to access? ·         Are you having issue with a particular website or with all the websites? ·         Did anything change on your system right before this problem occurred - any new hardware devices installed?  Any new software or updates installed? ·         Which browser are you using? Step1: 1.I would recommend you to check if the issue persists in “Safe Mode with Networking”. 2.To boot into Safe Mode with Networking, restart the computer and tap the F8 key for about four to five times. You will see 'Safe Mode with Networking' listed in the Windows Advanced options. 3.Select 'Safe Mode with Networking' and then press enter. 4.Access the link below for further information on booting into "Safe Mode with Networking": http://windowshelp.microsoft.com/Wind

Hi, Your question is beyond the scope of these Forums This Community is mainly for home users and their computer problems, not business systems. Kindly post your question in the TechNet Server Forums. http://social.technet.microsoft.com/Forums/windowsserver/en-US/home?category=windowsserver TechNet Forums: https://social.technet.microsoft.com/Forums/en-US/home MSDN Forums: https://social.msdn.microsoft.com/Forums/en-US/home Cheers.

Download and install K-lite media codec pack. Hope the newer version of codecs will help you solve your problem. http://www.free-codecs.com/download/k_lite_codec_pack.htm

I highly recommend that you post a new topic in the TechNet forums . But before posting or creating a new topic, you can also check on the said forum if other customers are experiencing the same concern. If you have any further questions with regard your device, feel free to post it here and we'll be happy to assist you.

NEW UPDATE. I downloaded Windows Debbuging Tools and check Excel.exe. When i close the program, in the log appears the next lines: Thu Apr 6 16:57:08.628 2017 (UTC + 2:00): ModLoad: 65b40000 65b68000 C:\WINDOWS\SysWOW64\ntmarta.dll Thu Apr 6 16:57:09.663 2017 (UTC + 2:00): (934.5d0): Access violation - code c0000005 (first chance) First chance exceptions are reported before any exception handling. This exception may be expected and handled. *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\SysWOW64\KERNEL32.DLL - *** ERROR: Symbol file could not be found. Defaulted to export symbols for C:\WINDOWS\SysWOW64\MSVBVM60.DLL - eax=17e23350 ebx=17c75cc4 ecx=17e23353 edx=17c7a000 esi=00001000 edi=749b2410 eip=749b2472 esp=025ce7cc ebp=025ce7fc iopl=0 nv up ei pl nz na pe nc cs=0023 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00210206 KERNEL32!IsBadReadPtr+0x62: 749b2472 8a08 mov cl,byte ptr [eax] ds:002b:17e23350=??

Hi Vizfranz. I'm in a company dedicated to create contability programs. Development deparment designed the add-ins in Visual Basic 6 to use it with the company apps. The add-ins works on Systems x86. A man said me that could be something with ntmarta.dll but removing this dll causes problems in the entire system. So, you recommend move this topic to TechNet forums or open new topic there? Thank you for your help :)

Hello, We would like to know more about your concern regarding the errors you encountered in Microsoft Excel. What are the add-ins in your Excel application? Where did you download the add-ins? To help you further with regard your concern, I highly recommend that you post your query in the TechNet forums .

Sig[3].Name=Fault Module Name Sig[3].Value=MSHTML.dll Sig[4].Name=Fault Module Version Sig[4].Value=11.0.9600.18349 LoadedModule[4]=C:\Windows\SysWOW64\SYSFER.DLL LoadedModule[5]=C:\ProgramData\Symantec\Symantec Endpoint Protection\12.1.4112.4156.105\Data\Definitions\IPSDefs\20160706.011\IPSEng32.dll LoadedModule[29]=C:\PROGRA~2\CITRIX\ICACLI~1\RSHOOK.DLL LoadedModule[30]=C:\Program Files (x86)\Citrix\ICA Client\ShellHook.dll Although the crash is in mshtml.dll  it is quite likely due to bad calls or interference to calls on the Stack.  You may have to do some clean-boot troubleshooting to diagnose this.  In the case of your security product it may be necessary to uninstall it and use its cleanup procedure to make sure that its hooks have been completely removed from the OS before testing. It looks like the version of mshtml.dll is the latest so that probably accounts for your problem.  E.g. the other providers may have to revise their hooks to work properly in the new environment.  If

Hi Paul, Thank you for contacting Microsoft Communities. I understand that Disney Maleficent Free Fall game app keeps crashing after the game update. Since the issue is occurring after installing app updates, I suggest you to contact the developer of the app to check if there are any known issues with the updates and how to fix the issue. This game is developed by Disney, I would suggest you to post your query in the below Disney forum: http://help.disney.com/en_US/Games You can also send an Email to: *** Email address is removed for privacy *** Please take your time and keep us posted on the status of the issue.

Excellent work - You my friend are both a scholar and a gentleman. This also forced me fix a couple of issues elsewhere in our environment regarding GPO's WSUS and Offsite Laptops in a new pilot we are running. I think I should buy you a beer.. ;)

Hi Sam, Based on your description and looking at the log file, the crash seems to happen when you open an older file, such as a .doc file, in protected view mode. This issue is often caused by a bug in a faulty DisplayLink driver that shipped in an earlier Windows 10 update. You can try this guide too see if it resolves the issue. Please keep us updated when you have the time. Regards, Sheen

I have already completed all the "generic" steps. Thanks! OS: Win 8.1; everything is up to date on my system. Still crashing.

Hi, Thank you for posting your query on Microsoft Community. As per the description, I understand that you are facing some issues with Windows. Try the methods. Method 1: I would suggest you to try the steps provided in the following Microsoft Help Article and check if that helps. http://windows.microsoft.com/en-us/internet-explorer/ie-crashes-stops-working#ie=ie-11 Method 2: I would also suggest you to try the steps in the link given below as well and check. https://support.microsoft.com/en-us/kb/2925468 Hope this information helps. Please let us know if you need any other assistance with Windows in future. We will be happy to assist you.

Hi, Thank you for the update. Try the steps. Step 1: I suggest you to try to boot the computer in safe mode with Networking and check, Please refer to the below Microsoft article and check if it helps. http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode Step 2: I suggest you to perform clean boot and check, using this Microsoft Article because may be a third party application is causing this issue. https://support.microsoft.com/en-us/kb/929135 NOTE: A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows. You may also troubleshoot or determine what conflict is causing the problem by performing a clean boot. You must log on to the computer as an administrator to be able to perform a clean boot. Your computer may temporarily lose some functionality when you perform a clean boot. When you star

Hi, any update with this (very critical) problem? Is it related to the use of Silverlight as it crashes when using our silverlight app? Thanks

Hi Ben, Thank you for posting your query in Microsoft Community. I understand you get issues opening tabs in Internet Explorer. I will certainly help you in the right direction to fix the issue. However, I would appreciate if you could answer a few questions to narrow down the issue in order to provide you with better assistance. Did you make any significant hardware or software changes to the computer prior to this issue? Do you get the error every time you open Internet Explorer? The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you added to the list of Trusted Sites. The Reset Internet Explorer Settings feature might also reset parental control settings. We recommend that you note these sites before you use the Reset Internet Explorer Settings feature. Resetting Internet Explorer isn't reversible, and all previous settings are lost after reset. Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

I ended up uninstalling the Norton Security Suite from Comcast and reinstalling.  Running the LiveUpdate and then doing a full scan of my system.  This was around the middle of June.  Also uninstalled unwanted toolbars, etc. 1st.  The scan didn't find anything but haven't been crashing since.  Don't know if this will fix your problem.

I ended up uninstalling the Norton Security Suite from Comcast and reinstalling.  Running the LiveUpdate and then doing a full scan of my system.  This was around the middle of June.  Also uninstalled unwanted toolbars, etc. 1st.  The scan didn't find anything but haven't been crashing since.  Don't know if this will fix your problem. WOW that sounds scary and interesting. I am afraid to uninstall Norton 360 since I downloaded it online and don't know how I will be able to reinstall it since I purchased it myself directly from Norton and don't have a disc. I have to see if I have 1 download left as you usually get it for 3 computers and I'm not sure how many I used so far. I already tried disabling all the toolbars, went into control panel, turn windows features off and turned off internet explorer and restarted the computer. Then I reversed everything and IE11 had to be reinstalled. Then I had to go back and pick my default programs all over again as well. I'm beginning to think that

Problem seems to have been fixed with the last Windows update.  Thanks everyone.

Hello Edith, Thank you for posting your query in Microsoft Community. I request you to run Internet explorer performance troubleshooter and check if it helps. Follow these steps: Press Windows key to get the Start menu. Type Troubleshooting in the search and press Enter key. Click on Troubleshooting tab. Click on view all option on the upper left corner. Select the Internet explorer performance options from the list. Click Next to run the Internet explorer performance troubleshooter . I hope this helps you. If you have any further queries, feel free to contact us. We will be happy to help you. Thank you.

Back to crashing on opening Internet Explorer 11 again.  Have tried doing the Troubleshooting and also turned it off in Windows to uninstall and back on again to reinstall.  Still crashing.  Ran an scf scan.  No errors.  Tried changing home pages - still crashing.  Edge is working although Norton 360 Security does not like Edge.  Keep getting message to select a different default browser. Any other suggestions, other than going to Firefox or Chrome? Thanks. Edie Nash

Yes this is true, what is ironic is most of the MS sites like BING & MSN get hung up and have to restart.  I am constantly sending Frown characters with screenshots from the Browser.   Surprised this is taking so long to fix.

Hey MS, I see by browsing the community forum that there are quite a few of us having this problem.  Is there a solution being worked on?  Mine started happening after installing update KB3132372.  I have tried doing an uninstall on this update but it did not fix my IE problem so I reinstalled it.  Edge is working but IE is still crashing when run. Has anyone out there come up with a solution.  The troubleshooter did nothing. Thanks,

Ran the troubleshooter as indicated and found nothing.  Ran it again as system administrator and still found nothing.  IE is still crashing when opened. Anything else to try? Thanks.

Same problem and no help in sight. Downloaded Win10 on 7/26 /16 while still free. Sent tweet to Microsoft support and they sent me the link to this discussion which had no answer to the issue. Very frustrating.

My Internet Explorer STILL crashing !  Is there ever going to be a fix?

ZaneP, I'm sorry you are having trouble with Project but the forums may not be the place to ask for the help you need. Those of us who respond on the forum are all volunteers and are not employed by Microsoft. Posting the crash report means nothing to me and I guessing it also means nothing to anyone else who regularly responds on this forum. Occasionally a Microsoft employee may drop into the forum but that is a rarity and obviously none has for your issue thus far. If you are looking for Microsoft tech support, see this link: http://support.microsoft.com/kb/319726?wa=wsignin1.0 That said, we may still be able to help you but we would need more information about your setup. We know you have Project 2010 but is it updated with SP1? What version of Office are you running? Are you connected to Project Server? Has the crash always occurred or did it just start? Does it crash with all files (i.e. new and existing)? Have you trashed your working Global such that Project generates a new fres

Hey John, Thanks for the detail. I am on SP1 14.0.6129.5000 (32-bit) Every time I close project it crashes.  If I have multiple plans open it waits until the last one is closed before it crashes.  I have disabled all add-ons.  No idea what the issue is.  I appreciate any thoughts on the issue.

ZaneP, Wow, who'da thunk it. I'd be interested in how you found that reference. Thanks for the update. Please mark your last response as the answer. John

http://www.youtube.com/watch?v=aHN6AViJAvI#t=48s

Solution found!  Thanks :) http://social.technet.microsoft.com/Forums/en-US/winserverGP/thread/bcc895d9-49be-4c81-8f2a-eefc04a95056

ZaneP, Okay, but there are a few questions you didn't answer. Check the last paragraph in my last reply and help fill in the blanks. Then I have some more questions. Are you working with a master/subproject structure or a resource pool/sharer file structure? Have all your files been strictly created, edited and saved with Project 2010 or did some of the process go through another version of Project? Do you have any VBA modules associated with the files? I have no idea what the issue is either. That's why we need more information to try to figure out the best approach to take. John

I was able to get to the File -> options menu. I do not have any add-ins installed. No add-ins are enabled. Visio still crashes on clicking the Create button. Please assist.

Hi there! I was having this exact issue, and I solved it by installing the Visio 2013 SP1 update, found here: https://support.microsoft.com/en-us/help/2817443/description-of-microsoft-visio-2013-service-pack-1-sp1 Maybe that will help you as well?

No. Visio crashes in safe mode also. I'm unable to get to File -> options Any alternate suggestions to solve this problem?

Hi, Do you mean there is no crashing issue in Visio safe mode? If so, please go to File > Options > Add-ins, set Manage COM add-ins, click GO. In the add-ins list, uncheck to disable all add-ins, then restart Visio 2013 normally. Confirm if the crashing issue persists. If the issue can be fixed after disable all add-ins, we can enable the listed add-in one by one and repeat to restart Visio after enable one add-in to narrow down the issue to one specific add-in.

Hello, You can report to http://connect.microsoft.com Before reporting this issue, please check if the issue only apply to the specific xsn, please create a brand new InfoPath template, add Person/group picker control and connect to SharePoint again, can you reproduce the issue with the new InfoPath file? If we cannot reproduce the issue with new InfoPath file, I suspend the issue was caused by the old InfoPath template, not an issue with InfoPath application. Post back that we can discuss this further.

Hi Ishvara, The error which you have provided in the post has the DLL files related to zone alarm. If you have zone alarm installed on your computer, uninstall the same and check if the issue persists. Note: Uninstalling or disabling security software may put your computer at risk. Make sure you install any anti-virus or make changes with the settings with zone alarm. Thanks and Regards: Samhrutha G S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

Hello Thank you for your reply. HTML is not a problem, but the flash version is not working. Comes up with Shockvawe plugin stopped working. Also I am using version 6 of VCSA cause I am doing training on it. I can disable the plugin in the browser, but then it comes with the message you need Adobe flash player to see this content. As soon as I enable it - Microsoft IE stopped working when I try to open the web client. And again is not deprecated I am using it at my work place and is not a problem. Same version of windows 10 and the same version of VCSA appliance. It is crashing on every browser as well. Thank you

Hello This has been all sorted - Just uninstalled KB4025376 Thank you

Wasn't the Flash-based vSphere web client already deprecated? Have you tried using the HTML-based vSphere 6.5?

Hi Halima, I don't know if this is an issue or not, but in the environmental variables of the computer system it has the OS as Windows_NT. This is supposed to be a Vista OS. Can and should I change this, and what to? Windows_Vista? I just thought this was odd, and thought I would see what you think. Thanks, mictu

Hi Halima S, I tried the clean boot and I still did not run, but the error report this time said something different than the other I posted here originally. The original said something about an unknown OS based on Windows NT, and the one I am pasting below says Windows OS XP. Is that odd?: System:  Windows XP, version 5.1.2600 Service Pack 2 Reason: Tcw12.exe caused an EXCEPTION_ACCESS_VIOLATION in module Tcw12.exe at 001B:005A94E5, CMetricsDialog::OnSendNotificationSequence()+372344 byte(s) Thanks, mictu

Thanks Halima S, I will try the clean boot when I can. Thank you for the response. Just for the record, TurboCAD Pro is a Computer Aided Design software. Thanks again. mictu

Hi mictu, Since Turbo CAD Professional is an third party application and we are unaware of its features. As a work around you may try launching the game with administrator privileges and check if it works. 1. Locate the program icon or a shortcut in Windows Explorer. 2. Right-click the program icon or shortcut, and then click “ Run as administrator ” 3. When the UAC message is displayed, do one of the following: • If you are logged on as a standard user, or if UAC is configured to always require credentials, enter the appropriate administrative credentials, and then click OK. • If you are logged on as an administrator and UAC is not configured to always require credentials, click Yes to start the application. If the above step fails then I would suggest that you try launching the application in a clean boot state and check if it works. To know more about clean boot refer the below Microsoft KB article. How to troubleshoot a problem by performing a clean boot in Windows Vista or in Wind

Hi Thierry, Kindly post your query to Microsoft TechNet for advance troubleshooting. If you have more concerns, feel free to post. Regards.

Thanks I did it now, is there a specific category to Windows 10 - Microsoft Edge to use ? I have currently used: Microsoft Window 10 IT Pro - Microsoft General as I couldn't find any specific for Edge. Best regards, -Thierry

I have been using Yadis! Backup for quite sometime without a problem. Recentlly, however, about 10 seconds after it loads I get an error message that the program has stopped running. I have uninstalled and reinstalled several times but nothing changes.

Hi Colion, Since you are using a third party backup utility, you may use the Windows backup utility which is built in to Windows 7. You may get in touch with the program manufacturer for further help.

Jeffrey, there's no data source; I'll explain what I've done. The problem was originally spotted the very first time I attempted to run projects previously created on my old Vista machine, which I have never had this issues with. I have a network drive configured on each PC I use Access on to simulate the deployment environment. At first I thought it had something to do with the mapped network drive. So I moved the data source to the front end location, corrected the table links, but no difference. I put everything back, then began stepping through the code to see where it failed. That was when I found stepping through the code produced no errors and the code worked. But, try to run the procedure without a break and Access would stop responding. After a lot of random break points I narrowed down the problem to the setting of the record source of a list box. I then created a BLANK database with nothing but a single form with a single list box (no tables) and produced an on click event w

Do you see any Access Lock Files or temp files in the associated directory? Is the data source local or remote? I've seen this when the desktop locks the DB and you attempt to access it on another machine...

Hello JimboJones1980, Sorry to hear you are having issues with some features in Access. Have you tried right clicking the shortcut and running on compatibility mode? When installing, have you tried installing as administrator? Best regards.

Thanks for the suggestions Hugo. Unfortunately neither installing as an administrator and/or any compatibility version changes made any difference. I didn't suspect those sort of settings would help since I didn't need to change a thing on my desktop PC to get Access to work. But hey, I'll try anything at this stage...

Well it seems MS has issued an update in the last couple of weeks that has fixed the problem. If I get the time I may view the KB articals and see if there's a mention of the fix.

I couldn't fix it, Microsoft tech support for office 365 logged into my computer couldn't fix it and an IT guy I hired couldn't fix it.  The IT guy put me back to Office 2013 and everything now works.  I will stay with 2013 until I have the urge, time and insane thinking to try 2016 again.  Good luck with the issue, let me know if you figure out anything.

The previous reply just sent by itself, more Microsoft frustration: I have followed all your advice with no help. FYI, how I have my Outlook 365 business pro set up: I am using POP3 with 9 email accounts for two different companies with two different domain names.  In my new company I have 20 email folders under the Inbox with 12 of them as a sub folder to one of the email folders.  I have 7 main Contact folders with 40 sub contacts under these folders.  I have all the other folders created when a new PST data file is created.  I have a second Data PST file I use for my old company emails which has 12 email folders but I don't use the contacts folder in this data file.  And last I have an archive data file.  The following is what I did per your instructions. I exported all my emails, contacts calendar, rules to separate PST files for each where each PST file also included sub folders.  I also exported one of my contacts folders called "Vendor" to it's own PST file and CSV file as this

Did you find a fix for this? I have been trying to fix this same issue on a users computer for a few days now with no luck. I have also just discovered that my own outlook gives the same crash when trying to enter a web address into a new contact...very frustrating.

Hi, This forum is for support on installing and working with Office applications on desktop clients/consumer level. Since the you are using Office 365 for Business subscription, I kindly request to post your query this in the following Office 365 Community for better suggestions. http://community.office365.com/en-us/f/148.aspx

Hi, Thank you for posting your query in Microsoft Office Community. I know how this concerns you and will help you to resolve this issue. A quick question before we proceed. -Does this issue persists only if you try to add Hope the above information helps. Try the suggestions and let me know the result at your earliest convenience. Thank you.

I have followed all your advice with no help. FYI, how I have my Outlook set up: I am using POP3 with 9 email accounts for two different companies with two different domain names.  In my new company I have 20 email folders under the Inbox with 12 of them as a sub folder to one of the email folders.  I have 7 main Contact folders with 40 sub contacts under these folders.  I have all the other folders created when a new PST data file is created.  I have a second Data PST file I use for my old company emails which has 12 email folders but I don't use the contacts folder in this data file.  And last I have an archive data file.  The following is what I did per your instructions. I exported all my emails, contacts calendar, rules to separate PST files for each where each PST file also included sub folders.  I also exported one of my contacts folders called "Vendor" to it's own PST file and CSV file as this folder seems to have the most issues as I will state soon. I then created a new PST f

I couldn't fix it, Microsoft tech support for office 365 logged into my computer couldn't fix it and an IT guy I hired couldn't fix it.  The IT guy put me back to Office 2013 and everything now works.  I will stay with 2013 until I have the urge, time and insane thinking to try 2016 again.  Good luck with the issue, let me know if you figure out anything. Hello BabalawoRT, This is one of the known issues and we can reproduce it too. Highlighted to PG and it will get fixed in the future update of Outlook 2016. Do not have ETA unfortunately.

Hi, Let’s try these methods and check if it helps. Method 1: Run the System maintenance Troubleshoot problems with an app Please post back the results and we will be happy to assist you further.

Hi, Thank you for posting your query on Microsoft Community. As per the issue description you are getting an error "Microsoft WWA Host is not responding" while testing the app which you are developing. It is crashing and giving you an the specific above mentioned error. WWAHost.exe in Windows 8 as an executable necessary for certain Windows Apps. Windows 8 uses Javascript to execute some Metro apps, and WWAHost is the process that hosts this. Because any Metro apps are written in the same fashion as webapps, several of them need to run interchangeably within Internet Explorer. Let’s try these methods and check if it helps. Hope the information provided is helpful. Do let us know if you have any more concern related to Windows. We will be more than happy to assist you. Regards,

#bump Can anyone help me please? I think I added enough information.

Hi Robin, I would suggest you to follow the steps in the below links for partitioning your hard drive. Method 1: Follow the steps in the below link. Open the Performance troubleshooter: http://windows.microsoft.com/en-in/windows7/open-the-performance-troubleshooter Method 2: Windows Explorer may crash in Windows 7 or in Windows Server 2008 R2: http://support.microsoft.com/kb/2515325 I hope the above information helps you.

Hi Robin, Thank you for your reply. I would suggest you to follow the steps in the below link and let us know the status of the issue. Windows Explorer crashes randomly in Windows 7 or in Windows Server 2008 R2: http://support.microsoft.com/kb/2638018 Disclaimer: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up the registry, click the following article number to view the article in the Microsoft Knowledge Base: http://windows.microsoft.com/en-US/windows7/Back-up-the-registry Hope this helps.

Thanks for your answer. Method 1: I'm not shure how the performance troubleshooter is called in german. The start menu showed up two results when I search for the german word for performance. http://puu.sh/2wOJZ http://puu.sh/2wOI9 is the first one. The second result crashes the same way as the system panel. Now I think the windows performance index is the problem because it might be associated with the performance troubleshooter, its on the system panel and it changed since the upgrade. (It also crashes when I open it directly) Method 2: The patch installer told me I already have this patch installed.

Hi, The Installation of Internet explorer 11 may fails because of the following reasons: a: If the system requirements are not met b : If you are not using the correct installer version c: If any software issues are not resolved Perform the steps from the link mentioned below and see if it helps. http://support.microsoft.com/kb/2872074/fr Check the minimum system requirements for Internet Explorer 11 for Windows 7: http://windows.microsoft.com/en-in/internet-explorer/ie-system-requirements#ie=ie-11-win-7 Please reply if you have any questions.

I have the exact same problem.  Did you ever find a fix for this?

Hi Rob, Thank you for sharing the resolution with us which will help others facing the same problems to fix it.

Thank you.  Min sys. requirements are all met. Used the correct installer version. Installation went through, however when I open it I get the same error: Internet Explorer has stopped working.

No.  I switched to Chrome after a lot of frustration and no answer.

No.  I switched to Chrome after a lot of frustration and no answer. Do this to fix folks. After installing IE10 or 11 go to "Control  Panel" then "Internet Options" - Click the "Advanced" tab- under Accelerated graphics right at the top -- Check " Use software rendering instead of GPU rendering". Your new IE will then fire up and work perfectly. I've seen this now in quite a few upgrades to IE 10 or 11. Thanks, Rob

Hi Joe, Thank you for the update. If you need any further assistance with Windows Operating System, please post your query on Microsoft Community Forums and we’ll be glad to assist you with it.

Works perfectly thank you!

I fixed the problem by re-installing windows, none of the solutions on the internet fixed it. Thanks anyways.

Hi, Yes I have. Method 1: Nothing came up after I typed “%windir%\ehome\mcupdate” (without quotes) and pressed Enter. All it did was bring up C:\ or something. Does that mean it has the latest updates? Method 2: I tried a clean boot, ESET Smart Security is the only program that wouldn't allow me to disable it  on start-up. Maybe ESET is causing the problem? I don't see why it would be causing the problem. ESET is not the cause of the problem as I figured. So now what do I do? BTW, I can't believe just to fix one program, I have to go through this.

Hi, OK you are in the clean boot, if you open Windows Media Center what happens? Are you getting that error just simply trying to open the program or when you try to play a cd/dvd? Also try this for me, open Windows Media Player and try to replicate the issue...what happens? Eddie b.

Hi, Did  you  reinstall Windows Media Player or Windows Operating System? Method 1: Check for the latest updates for Windows Media Center. To do this, follow these steps: a. Click Start, All Programs, Accessories and then Command Prompt. b. In the Command Prompt window type“cd \” (without quotes) and press Enter. c. Now type“%windir%\ehome\mcupdate” (without quotes) and press Enter. This will check for the latest updates for media center and will install them. Check to see if the problem persists. Method 2: Check for the issue in a clean boot state and reply the results. To perform clean boot follow the steps below; a. Click Start, type “msconfig.exe” (without quotes) in the Start Search box, and then press Enter to start the System Configuration Utility b. On the General tab, click Selective Startup, and then click to clear the Load startup items check box c. On the Services tab, click to select the Hide all Microsoft services check box, and then click Disable all. Click OK, and then

No one knows how to fix this?

Hi, The issue you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums: http://social.technet.microsoft.com/Forums/en-US/category/windowsserver

Do you have the Preview Pane active in the File Explorer dialog?

Tentatively it appears that deleting the registry key HKCU\Software\Policies\Microsoft\office\16.0\common\portal\Link Providers\MySiteHost\URL fixes this problem. This is clearly a bug -- having a MySiteHost URL setting should not cause Word to crash 100% of the time. Hopefully this can be escalated to the right people to fix more systematically.

Do you have the Preview Pane active in the File Explorer dialog? No.

Download DirectX from http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d , and try installing it on top of the current install. If that doesn't help, use Mp3tag to remove the tags of one of the MP3 files that don't play (right-click - Remove tag ), and check if the file can be played after that. Tim De Baets http://www.bm-productions.tk Ok I figured out the problem.  This problem started occur around the same week that I upgraded my iTunes + Quicktime to a newer version.  I went with my gut feeling & uninstalled everything Apple related on my Vaio.  (I was also having a problem where Quicktime refused to play with sound, files would play but no sound would be heard) Then tried to play my unplayable mp3s, & they all play with no errors!  I reinstalled iTunes & Quicktime & the whole Apple package thing on their site, & WMP refuses to play like half my mp3 library again =( Something about iTunes, Bonjour, Apple Software Update,

Yes, this is likely an issue with iTunes and/or Quicktime. I suggest that you report this in the Apple Discussion Forums . Tim De Baets http://www.bm-productions.tk

Oops, forgot to mention that all the previously playable files are mp3s, so basically only about half of my mp3s that I have are still playable.  The other half, I get a red x-marked circle that appears next to the mp3s when I'm looking at my WMP library, and when clicked on the circle or when trying to play the mp3s that has the red circle, that C00D1199 / 80040218 error shows up.

What's the file type (MP3, WMA, WAV...) of the songs that don't play anymore? Tim De Baets http://www.bm-productions.tk

Yes, this is likely an issue with iTunes and/or Quicktime. I suggest that you report this in the Apple Discussion Forums . Tim De Baets http://www.bm-productions.tk Yea I posted it over on http://discussions.apple.com/thread.jspa?messageID=12366091 & I guess no one has found a good solution either =(

Download DirectX from http://www.microsoft.com/downloads/en/details.aspx?displaylang=en&FamilyID=3b170b25-abab-4bc3-ae91-50ceb6d8fa8d , and try installing it on top of the current install. If that doesn't help, use Mp3tag to remove the tags of one of the MP3 files that don't play (right-click - Remove tag ), and check if the file can be played after that. Tim De Baets http://www.bm-productions.tk

Hi Ace531, As a first step of troubleshooting, I would suggest you to update your sound driver by following the steps in Method 1. Method 1: Windows Media Player C00D11B1 http://windows.microsoft.com/en-US/windows7/C00D11B1 Note: The steps are also applicable to Windows Vista Media Player. Method 2: Re-register wmvdecod.dll Wmvdecod.dll is responsible for all your .wmv files to play on Windows Media Player. If .wmv files aren’t playing, then probably wmvdecod.dll file might have gone corrupted. I would suggest you to re-register wmvdecod.dll by following the steps mentioned below. a. Click on Start; in the start search type cmd. b. Right click on cmd.exe and choose to “Run as administrator”. c. Type the following commands and press Enter after typing each command. Regsvr32 /u wmvdecod.dll Regsvr32 wmvdecod.dll d.  Close the command prompt and then check if you’re able to play .wmv files. Additional information: FIX: Windows Media Player 11 cannot play WMV files that contain multiple vi

Hi, I'm actually having a similar problem except I cannot rip any CD's to wma format.  It continues to tell me I am missing codec, however I have automatic codec updates enabled and have tried installing several 3rd party codex packs with no luck at all.  I was able to rip to wma format a few months ago but have not been able to since.  Any help would be great.

Don't know if they've been converted - they are from a hd video camera orignally and were given to me by a colleague.  I'm supposed to burn them to disc and distribute to other colleagues for training, which is why I want it to look as professional as I can. I tried mmconvert  to convert to avi but it seemed to just freeze in the middle of the first video.  It will take days to convert them all if it is just that slow. I found an old MS codec pack on the MS site, but it won't install on Win7.  Something like this would be a great start, as at least I would know I had the default MS codecs installed. About to try the latest version of K-Lite codec pack.  It will possibly break my system even more, but it can't be any worse than it is (ie not working at all).  Windows reinstall is the next step, otherwise it looks like I'll need to buy 3rd party software, which sucks as I paid for DVDmaker when I bought Win7.

Maybe the following article would be worth a look: How to Burn DVD's with Windows DVD Maker http://www.7tutorials.com/how-burn-dvds-windows-dvd-maker (scroll down to ...What To Do In Case Of Issues)

Sorry, I should have realized you already tried disabling the filters. Just wondering...have the .WMV files in question been converted? If_Yes_maybe a different converter would be worth a try.

The following freeware may be worth a try for burning your DVD: (FWIW) It's always a good idea to create a System Restore Point before installing software or updates) DVD Flick http://www.videohelp.com/tools/DVD_Flick Ulead, etc...but at least this is a start. Good luck.

Thanks for this, but I had found that page already (I reckon I've read hundreds of pages referring to this issue).  Forgot to mention above that I have tried disabling filters in the compatibility tab, I only have the AVI Decrompessor installed which from my reading usually isn't the problem anyway. Tried restore all defaults, no option makes any difference for me. It would be great if there was an install file for DVDmaker so I could reinstall it from scratch, along with a MS approved Codec pack..... too much to ask for it seems though.

Hi, Thank you for posting your query on Microsoft Community. To assist you better, I would like to know whether the issue is specific when playing certain file formats or the issue persists in all file formats. Did you try the same in a different player? This could be due to the corruption in Media player settings. We will assist you to resolve the issue. I suggest you to uninstall and reinstall Windows media player and check if it helps to resolve the issue. Please follow the below steps: Open up Control Panel and type “windows features” into the search box, and then click on Turn Windows features on or off. Search for Media Features –> Windows Media Player. Uncheck the Windows Media Player option. If you are prompted with a dialogue box, press Yes. Reboot the computer. Repeat the same steps to access the Windows Media Player option and this time, Place a check mark on Windows Media Player. Hope the information helps. Let us know if you need further assistance. We will be happy to hel

for anyone that stumbles across this I fixed my problem by changing the drive I was recording to.  I had been recording to a secondary drive.  when I changed the default recording directory back on to my main drive (the one windows is installed on) my problem ceased to exist.

For better response post this in the Green Button forums http://experts.windows.com/frms/windows_entertainment_and_connected_home/f/114/p/50325/223476.aspx#223476

Issue Fixed! I had to use AutoRuns to disable ff_vfw in the codecs section and now it works properly.

Download the free VLC player which comes with its own codecs: http://www.videolan.org/

Does the same thing happen if you start Outlook in safe mode?  Hold Ctrl when you click its icon to start it.  Have you tried repairing the Office installation?

Haven't tried safe mode yet, but I did an Office repair, this didn't help. Is there any way to find out why Outlook is crashing, maybe generate a dump file or something when it crahses?

Hello, Thank you for posting you query in Microsoft Community. Did you make any changes to the computer prior to the issue? I would suggest you to try the following article and check if it helps: Error: Windows Explorer has stopped working http://support.microsoft.com/kb/2694911/en-us Note: Any data files that are infected may only be cleaned by deleting the file entirely, which means there is a potential for data loss.(Running Virus scan) Note: After you have finished troubleshooting, follow these steps from section “How to reset the computer to start normally after clean boot troubleshooting” to reset the computer to start as usual. Note: When you use System Restore to restore the computer to a previous state, programs and updates that you installed are removed. Important: I highly recommend backing up all of your important files and folders onto an external storage device before attempting any type of OS repair or upgrade. Additional Reference: Optimize Windows for better performanc

Hi SilvertonOregon, To help you with the issue, we need more information. Please answer the following questions: 1. What is the screen resolution set on the desktop? 2. What is the monitor specification connected to the desktop? Along with the above information, please upload the screenshot of the video that is displayed on the desktop. You may refer to this link for a help. Reply us with the more information to assist you better. We at Microsoft strive towards excellence.

First, the resolution of both is 1920 x 1080. Second, the monitor's default resolution is 1920 x 1080. Third, getting the screenshot was very revealing! I need to explain that my normal working method is to use my laptop in the living room, and remotely login onto the desktop using Remote Desktop Connection. It turns out the misalignment only happened when I was remotely executing the desktop's Media Player. Included are four screen shots: Capture1RemoteDesktop.JPG Desktop's Media Player executed remotely, orientation is sideways Capture2Laptop.JPG Laptop's Media Player, orientation is correctly vertical Capture3Desktop.JPG Desktop's Media Player, orientation is correctly vertical Capture4RemoteDesktop.JPG Desktop's Media Player executed remotely, orientation is still sideways #1 was exactly what I wanted to show, but for some reason the Windows Snipping Tool didn't capture the Player's image. #2 was also exactly what I wanted to show, and the Player's image was captured OK. #3: Thinki

Capture4RemoteDesktop.JPG Desktop's Media Player executed remotely, orientation is still sideways

Capture3Desktop.JPG Desktop's Media Player, orientation is correctly vertical

Capture2Laptop.JPG Laptop's Media Player, orientation is correctly vertical

Capture1RemoteDesktop.JPG Desktop's Media Player executed remotely, orientation is sideways

a prototype to illustrate this problem. Can that be made public?   Or a repro description in words be made?  It would help your case if you could have others saying that they could see the same symptom, e.g. in your Connect report. FWIW I am now on KB2888505 on IE11 and was not able to reproduce the crash I saw yesterday while editing a quote from your first message.   I'm not surprised that I wasn't able to recreate it because, as I mentioned, that particular one has always seemed to be random, in fact, less frequent than it once was.

After updating IE9 with KB2888505, it start crashing on some pages. Do you have a repro procedure with any particular page? We can also provide a crash dump if needed. Stack Back Trace might be useful but from your list of Loaded Modules I doubt that anything will jump out at me the way it sometimes does from that diagnostic.  I suspect a repro procedure will be the most useful additional symptom description. BTW while trying to edit your Quote I managed to crash my older version of IE11 (on W8.1 Preview).  And I just got 0x80073712 for Some updates were not installed when I tried to get KB2888505 manually.  So I will see if mine is less stable when I get that applied.   I'm not sure that I could reproduce the crash I just had though.  It's one I have had in here before with varying frequency but never known how to repro sufficiently to bother trying to report it. HTH Robert Aldwinckle ---

Hi Rebert, Thanks for your quick response. As the problematic page is in our internal system, I cannot disclose it publicly... So I also submit a bug report to connect.microsoft.com ( https://connect.microsoft.com/IE/feedback/details/810110/ie9-crash-on-some-page-after-installing-kb2888505 ) with a prototype to illustrate this problem. Hope the information is enough to trace. Regards, Sammy

Hi Your best support resource would be the Java support website. They bwill be familiar with all of the current issues on all platforms. java.com: Support Options: http://www.java.com/en/download/support.jsp Regards

We had the same issue on a 2012R2 RDS server. We uninstalled update KB402270, after a reboot the problem was gone.

Hi Sam, The mshtml.dll file allows IE to read and display HTML web pages. The issue that you're experiencing may be caused by missing or corrupted mshtml.dll file. You can run the automated troubleshooter for Internet Explorer issues as it addresses any issues it may detect. If you need further assistance, let us know.

From what I can tell I have the same issue.  It seems to be isolated Windows 32 bit systems in my environment and could only find the KB4022168 installed.  Once this update was removed Internet Explorer 11 now works properly again.  Good catch and thank you!

Hi Itep, I uninstalled KB4032782 (didn't have KB4022168 installed) and rebooted. Then I tried accessing the website again and the page loaded without crashing IE anymore! I suspected it could be a Windows update issue but wasn't sure which update it could be. Thank you so much for your help! Sam

I don't know if this is still an issue for you, but I just fixed it on my machine running Windows 7 64 bit IE 11 (11.0.9600.18697), with the KB4022168 installed. IE had the MSHTML.dll crash on certain sites, like the one you described, I installed Ad blocker plus v. 1.6 for IE, and that seemed to fix it, IE is not crashing now. Link to the version I installed https://adblockplus.org/releases/adblock-plus-16-for-internet-explorer-released Hope it helps

Hi Jezhel, Thank you for your response. Unfortunately, I cannot run the automated troubleshooter you provided. When I try to run it, it will say "An error occurred while loading the troubleshooter". See picture. Any other tools or ideas? Thanks.

Hi 'ol Chap, Do this and let me know your returns, please. Create a System Restore point, for your own peace of mind. Then, go to your 'installed updates' at "Control Panel > Programs (or Programs & Features) > In top of left column select 'View Installed Updates'" Today is Monday, July 3, 2017. I have a new clean install, fully Windows drivers updated HP laptop Windows 7 SP1, 64-Bit OS running IEv11. I had same issue/error loading ONE site only and that was 'espn.com'. I saw your troubled link in this forum, clicked it and experienced same issue related to mshtml.dll crashing my IE. Then I tried this... Known Issues in Windows Update: KB4032782 and KB4022168 Look for these two updates in the path I outlined above. REMOVE BOTH...you may only find one of two but still remove. REBOOT/Login and let me know what you find. Any doubts? Well then fall back onto your 'System Restore' point that you created, thereafter. Itep

I have the same problem. What gives?

Hi Dennis503: OMG - you're a genius - I also just uninstalled Windows Update KB3097877 after having had the same problems the last couple of days and looks like my Outlook is stable once more. I also wasted time uninstalling / reinstalling Office 365, uninstalling / reinstalling my security software (BitDefender, Malwarebytes, WebRoot), and my fall back was my iPhone to access Outlook. I could have also accessed my e-mails via my ISP (web mail) which I do when I'm not on my computer and don't have my iPhone at hand, and that would have been the next step. KB3097877 was first installed on my computer on Nov 10, and soon after I started to have problems. After uninstalling / reinstalling Office 365 a couple of times, Outlook was OK for a little while, and then the crashes started to happen again. Lesson learned - if I come across this issue again - I'll just uninstall EVERY recent Windows update, assuming that a fix to the update with the bug will be resolved sooner or later. You're the

David Glad I was able to help.  I did backout some add-ins first and did the office re-installs. I was thinking the PST file was corrupt.  Thankfully not.  This is the future with auto-updates.  Heaven help us. Regards Dennis

I think I may have found the found.  As noted in another post, a Windows Update KB3097877 has to due with Outlook showing pictures from outside sources. Based on the other comments, I uninstalled Windows Update KB3097877.  Then rebooted.  It has been ok now for 3 hours.  I think we're good. So I lost about 10 hours of productivity resolving this. To Deepak, it is an Outlook issue thus posted here.

Hello Dennis, Welcome to Microsoft Community and thank you for posting your query. Was there any recent updates installed on the computer? For query related to Outlook with Office 365 Small Business you may post your query in the following forum. http://community.office365.com/en-us/default.aspx Thank you.

This could be the problem: LoadedModule[84]=C:\Users\Robert\AppData\Local\Programs\BeFrugal.com\Add-On\2013.3.19.3\ BFNB.dll Try uninstalling BeFrugal. That was the same issue in this topic .

Hi Zane, Could you share some updates with us? Thanks, Ran

Hi Zane, The reason why you see the Error code 30174-4 may be that your antivirus software, firewall, or proxy settings prevent you from installing Office 2016. Here are some things you can try to fix the problem. Please follow the steps listed in the article below to see the outcome. Error code 30174-4, 30125-4, 30038-4, or 30125-1011 when installing Office If the issue persists, could you please share a screenshot of the error message with us? The picture you provided above was not uploaded successfully. To insert a screenshot, click on Use rich formatting to create your post. On the edit page, select Insert/Edit Media icon to upload a screenshot. Thanks, Ran

Hi MignonneHalpern7357, Thanks for your update. According to your description, I get know that the Word 2010 application crashes when clicking Save after editing the documents from SharePoint library. If the issue started happening after installing the update KB3055034 for Microsoft Office 2010 that was released on October 13, 2015, the root cause may be the Office desktop client update. Given the situation, I would like to suggest that you post the issue in our dedicated Office 2010 forum . We have a specific forum on TechNet that handles Office 2010 desktop client issues. Thanks for your understanding. Shirley

Hi MignonneHalpern7357, I notice the issue occurs to the persons who use the same Share. For further investigation, please send us the information below: 1. More details about "use the same Share". 2. What about if you let others use the same Share you mentioned? 3. Do people encounter the issue when using another application? Thanks, Hale

Yes, the issue persists, I keep trying to email you back but it keeps not going through 1. More details about "use the same Share".  Sorry, same document library is what I mean.  This is no longer true - seems to happen in different document libraries but most frequently one in particular - nothing unusual about it. 2. What about if you let others use the same Share you mentioned?  Different people do use this doc library, also on different computers.  Only commonality is all pcs are Win 7 and all use Word 2010 and they are using the doc library from Windows Explorer 3. Do people encounter the issue when using another application?  ONLY in WORD, but that doesn't mean much because there's really only word files in this doc share. New update - another client I have (completely different M365 subscription) now has the identical issue - Word crashing when accessing word files from a doc library Anything we can do? Any updates to try?  Anything?  We are pretty much flailing at this point. O

Hi MignonneHalpern7357, Does the issue persist? If so, please send us the information mentioned above for troubleshooting Thanks, Hale

Is it just one particular document with which you have the problem? If you send me a copy of the original document, I will try and determine the cause of the problem.

Forgot to mention, all MS patches have been applied, that was in fact the very very first thing i did. /Stig

Hi Stig, I can understand the inconvenience caused to you. Ap preciate the time taken by you in providing all the details about the issue. Let me help you with this. The error message may occur if you are using a different version of Mshtml.dll. An incorrect version of this dynamic-link library (DLL) can cause an access violation. I would like to know; Thanks & Regards, Isha Soni

I find it odd that I have this identical problem on 4 computers since upgrading to W10. MS likes to point to other causes (third party programs, things WE did to change the configuration) however this appears to be far to widespread and consistently problematic. It is very clear that MS wants us to use Edge and perhaps is investing less resources into fixing IE however EDGE still isn't ready for prime time and is incompatible with too may web sites, so for now, even if you do use EDGE you still need an alternative. Let's get IE fixed?

Hi Isha Thanks for picking up this one... much appericiated Firstly  - let go though your questions 1) Do i have any third party security installed? - I have only Avast Antivirus (free edition) - at some point it installed a toolbar, something like a pricechecker thingy - which i have removed - havnt tried that, mostly because i was able to get IE to work for a short while.. But right now IE is working again after i ran the troubleshooter.. will revert if the problem occurs again

Hi Stig, Thank you for keeping us updated with the status of the issue. I appreciate your efforts in resolving the issue. I am glad that the given suggestions helped. In future, if you have issues related to Windows, please feel free to write us and we will be glad to help you. ____________________ Thanks & Regards, Isha Soni

I have solved the issue. I have tried the Microsoft Support and Recovery Assistant for Office 365 several times without success but the last run was successful and it has solved the issue. I am not sure what was the root cause of the issue, but the tool has identified the cause of the issue and it has solved the issue. Thank you for reply.

Its a win/PC problem, possibly memory related

Further to my post above, one of the differences between chunk30 and chunk31 is in the file /word/settings.xml contained in chunk30.docx, which seem to cause a crash. It has the following lines: And it's amazing, but if I simply delete these 2 lines from the file, and run my tests again, all works fine, and Word doesn't crash. The question remains. Why is Word crashing?

maybe because smart tags are no longer supported?

Hi David, As per the issue description you have installed Microsoft OLE DB provider for Visual FoxPro but are unable to connect to it from Excel. For better suggestions on this issue you may also post your query in the forum link mentioned: http://social.technet.microsoft.com/Forums/en-US/excel/threads If you have any other Office related query, let us know and we will be glad to assist you. Thank you.

Hello, Thank you for your reply. Outlook 2013 with your email account is working fine, it’s only your wife’s email account which is not working in Outlook due to the account compatibility issue. You may take a backup of all the inbox and important folders data for the email account (wife’s account) and ask your Email Service Provider to reset the account and check if it works fine as expected. I hope the above information helps. Let us know if you need further assistance. Thank you.

Hello, If you have the setting to configure the email account as POP, you may configure the same in Outlook and check if your wife’s email account works fine as expected. Note: ensure to check the option leave a copy of message on the server which would leave a copy on the If it works fine as expected, let’s create a test Outlook.com account and configure the email account as IMAP on your wife’s user account and check if it works fine. If the email account works as expected, you may get in touch with the email service provider/Internet service provider and explain the same about the email account. I hope the above information helps. Let us know if you need further assistance. Thank you.

Thanks Raju. Why do you think I should contact my provider and explain him that Outlook 2013 crashes because it donesn't correctly handles something when retrieving emails on IMAP? I posted my question on Microsoft's site because Outlook is a MS product... Anyway, thanks for the workaround.

Hello, Thank you for your reply. Since Outlook.com as IMAP is working and the same account is working as POP, as mentioned in the previous post you may get in touch with the email service provider/Internet service provider and explain the same about the email account. I hope the above information helps. Let us know if you need further assistance. Thank you.

Thanks Raju for yous answer. I tried to use POP3 and there is no problem (no more crashes). Her IMAP account works correctly with W8 Mail (but this email client is really too limited to be used) It is working with Outlook.com IMAP account and it is also working with my account on IMAP with the same provider . I can conclude that Outlook 2013 done not like my wife ;) (Outlook 2013 is the only email client that does not work with this provider on my wife account) Thanks

Hi, Do you face document attachment issue only with gmail? Uninstall the sound drivers and restart the computer. Let Windows install the generic drivers and then see if it helps you to fix the issue. A. Open Device Manager by clicking the Start button, clicking Control Panel, clicking System and Maintenance, and then clicking Device Manager. ‌ B. I f you are prompted for an administrator password or confirmation, type the password or provide confirmation. C. Look for the Sound, video and game controller, expand it, right click on the sound device and select Uninstall. D. Reboot the computer. Sound driver will reinstall if the computer connected to Internet. Yiou can also install the sound driver by downloading from the computer manufacturer website and check. If the document attachment issue is too specific to gmail, I would request you to contact gmail support.

Hi, I would suggest you to go through the followiing methods and check. Method 1: Check the status of Windows Audio and Windows Audio End Point Builder services a. Click Start and type Services and hit Enter. b. Locate the service, right click on the service and click on Properties. c. Check and make sure that service is running and startup type should be automatic. d. Save the changes by clicking and apply and Ok e. Restart the computer and check. Method 2: If the System File Checker tool cannot repair a file, follow these steps: 1. At an elevated command prompt, type the following command, and then press ENTER: takeown /f Path_And_File_Name For example, type takeown /f E:\windows\system32\jscript.dll. 2.Type the following command, and then press ENTER to grant administrators full access to the file: icacls Path_And_File_Name /GRANT ADMINISTRATORS:F For example, type icacls E:\windows\system32\jscript.dll /grant administrators:F. 3.Type the following command to replace the file with a

now i have solved my all issues i just reinstalled windows and it was done. thanks to every one who answered my questions thanks

Hi, -Run SFC scan. http://support.microsoft.com/kb/929833 -Run hardware troubleshooter. http://windows.microsoft.com/en-us/windows7/Open-the-Hardware-and-Devices-troubleshooter -Uninstall the driver from device manager then restart the PC.

SFC scan says: Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved. C:\Windows\system32>sfc/scannow Beginning system scan.  This process will take some time. Beginning verification phase of system scan. Verification 100% complete. Windows Resource Protection found corrupt files but was unable to fix some of th em. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For example C:\Windows\Logs\CBS\CBS.log C:\Windows\system32> And hardware troubleshooter says : One or more Audio service isn't running Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.

and can you also tell me how to fix propsys .dll errors

Mural, what a load of tosh. SFC scan will NOT fix missing dll files. To the OP, sorry you had to re install Windows, that really is last ditch. I'm surprised nobody recommended getting the latest audio drivers from you PC/laptop maker's website. One thing though, did you recently up grade to W7 ? If yes from what, and what is the make, name and model number of your PC ? Cheers Jerry

Check this, http://pcsupport.about.com/od/findbyerrormessage/a/propsys-dll-not-found-missing-error.htm

i think my problem is half solved i mean i switched on windows audio from service and then rebooted and now my computer sounds are back but still my games , windows media player , youtube and other sounds are still lost and now i cannot attach documents in gmail help help help

i cant attach any document in gmail or in yahoo i uninstalled my drivers and when i rebooted they reinstalled automatically but still windows sound is there but there is no sound when i play videos on youtube , or when play games  . 3 errors pop ups of propsys.dll come across when start fifa 11 or 1 error pop up comes across when start any application like ppt , excel or even ms word . i get error pop ups of propsys.dll when i install any application pls help regarding my issues

Hi SRD75, Try the below methods: Method 1: Try if you are able to replace the CD Rom drive or if you can arrange for an external CD rom and proceed with the installation. Method 2: Run memory diagnostic tool and check the results. Link you may refer to: Windows Memory Diagnostic: http://oca.microsoft.com/en/windiag.asp#top Method 3: I would recommend you to perform complete format of the hard drive to rule out possibility of a bad sector or physical damage on the hard drive Regards: Samhrutha G S - Microsoft Support. Visit our Microsoft Answers Feedback Forum and let us know what you think.

sxs.dll is missing how do i get my windows up and running please help meand i dont have floppys need todownload windows xp home sp2on disk Install this Microsoft Hotfix: http://support.microsoft.com/kb/943232/en-gb

Hello, Welcome to Microsoft Community Forum. Thank you for providing a detailed information on your issue I appreciate your efforts towards resolving the issue. I understand that you are getting a constant error message 0xc000012f related to WeatherBug.exe - Bad image. This issue can be caused due to third-party application conflict, corrupted Weather app or corrupted user account. However, let’s try to identify the actual cause and troubleshoot accordingly. I would suggest you to try the following methods: Method 1: Boot the computer in a clean boot state and try to uninstall the Weather app. Clean boot helps to check if any third party application is causing the issue, as clean boot helps in eliminating software conflicts. How to perform a clean boot in Windows : http://support.microsoft.com/kb/929135 Note: After troubleshooting, refer to this section ‘ How to reset the computer to start normally after clean boot troubleshooting ’. To uninstall the Weather app : Right click on the ap

That data error (CRC) is encountered by either the harddrive or the disc during installation of an OS. You could run chkdsk/r at the command prompt on the harddrive to recover it (by choosing R instead of hitting Enter when you are about to reinstall the OS by booting from the disc) or get a replacement OS disc from your computer manufacturer if that disc comes with your computer.

Turning off all updates did not stop the problem.

Hello, Thank you for posting your query on Microsoft Community. I would appreciate, if you can provide us the following information to help us understand the issue better? Are you trying to disable automatic updates? You can set Windows to automatically install important and recommended updates or to install important updates only. If you don't want updates to be installed automatically, you can choose to be notified when updates apply to your computer instead. Then, you can download and install them yourself, or you can set Windows to automatically download updates, and then notify you so you can install them yourself. I would suggest you to follow the article given below to c hange how Windows installs or notifies you about updates. Refer: Change how Windows installs or notifies you about updates WinRAR is a file utility used to compress redundant strings of code, thereby reducing the file size. There is a possibility that this program might got installed without your notification. I

I turned off automatic updates so I will see if that changes anything. Like I said before, I don't have Winrar installed.

I replaced the CD-ROM drive and the installation proceeded without error.

Hi Srd75 Hello.  Were you interested in helping me, or dating me for my money?

Hi SRD75, A "Data error (cyclic redundancy check)" usually occurs when the disc is scratched up or the CD-ROM is faulty. Follow the steps listed in the article below to fix this issue: Setup repeatedly stops and restarts in Windows XP

Boot from the winxp cd, delete all partitions, reboot, restart the installation That is exactly what I have done - several times - or attempted at any rate. I select the Drive with the Win XP CD as boot device, then setup restarts - every time, - many, many times. The CD drive light flashes for a bit, then setup restarts without giving any options . The message "setup is being restarted" is displayed, yet again, and it goes through the whole error procedure again. What I did was to insert my WIN 98SE Start Up Floppy and let XP Pro restart.  I'm not sure what went on or if the missing I386 file was on the floppy disk, but the XP Pro program hit the floppy and the rest of the install went as normal.  Hope this may help.

Boot from the winxp cd, delete all partitions, reboot, restart the installation That is exactly what I have done - several times - or attempted at any rate. I select the Drive with the Win XP CD as boot device, then setup restarts - every time, - many, many times. The CD drive light flashes for a bit, then setup restarts without giving any options . The message "setup is being restarted" is displayed, yet again, and it goes through the whole error procedure again.

BUMPing in desperate hopes of some sort of reply or assistance. I have discovered (after hours of searching) a couple of things to try but cannot even attempt them until I can prevent the endless, apparently unbreakable loop of the install/setup process. Please, Please, Please - the computer is completely unuseable as it is - How can I prevent setup from restarting after each reboot? Then, at least I can access the hard drive and try something else

Boot from the winxp cd, delete all partitions, reboot, restart the installation

Hi Charlesfisher, Check your windows xp installation CD, maybe it has scratch marks or damaged. Hope this helps.

Hi, Are you trying to install windows Xp on a sata drive? You will first have to configure BIOS of your computer. Start your computer enter BIOS (Normally its del button on keyboard, can be F1, F2 or F10 depending upon you r computer) Read what it says while you get manufacture logo or refer your hardware manual. Now in BIOS, somewhere under drive opearation or Sata Operation you will have to select Legacy mode or compatibility mode. Now try install windows XP. You may also try refer: http://www.ehow.com/how_4966482_install-xp-sata-hard-drive.html on how to install windows XP on SATA Drive. Hope this helps.

Have tried several install discs, thanks for that attempt at support though... I have even tried repartitioning the drive, reformatting the drive, and removing the cmos battery. All attempts have left me crashing at the same install point with the same error. I even bought a new Hard Drive and same thing...

Hi Lydia_C, Follow the suggestions listed below for a possible fix: Method 1: I would suggest you to remove all external devices except keyboard and mouse then check if the issue still persists. Method 2: http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/boot_last_good.mspx?mfr=true Let us know the results.

Hi RobertMcClelland, Windows XP is no longer supported, please refer the link below http://windows.microsoft.com/en-US/windows/products/lifecycle You may follow the steps mentioned in the article below to perform  flat Windows XP installation Windows XP Setup Cannot Continue http://support.microsoft.com/kb/812247 You may want to refer the article below How to replace Microsoft software or hardware, order service packs, and replace product manuals http://support.microsoft.com/kb/326246

Hi RobertMcClelland, Windows XP is no longer supported, please refer the link below http://windows.microsoft.com/en-US/windows/products/lifecycle You may follow the steps mentioned in the article below to perform  flat Windows XP installation Windows XP Setup Cannot Continue http://support.microsoft.com/kb/812247 You may want to refer the article below How to replace Microsoft software or hardware, order service packs, and replace product manuals http://support.microsoft.com/kb/326246 Thanx for the answer, it was very helpful.   Sincerely  Robert  McClelland

Microsoft no longer supports, nor does it, offer Windows XP.  However, I have had some luck with reviving scratched disks in the past by using a very soft lint free cloth and (believe this or not) a car polish called NuFinish.  It has a very mild abrasive and works well for me.  Just do not rub hard. and use in a circular motion from the middle of the disk outward.

When I run sfc scannow, it runs through the scan and pops up with the following: Files that are required for windows to run properly must be copied to the DLL cache. Insert your windows XP Home edition Service pack 3 CD now. So I put the original Windows XP Home edition version 2002 into the CD then I get the message: The CD you provided is the wrong CD....... It appears the windows auto updates over time may have surpassed the original CD. ======================================================== Help!!!!

Hello Shane Francis, Thank you for asking the Question! Sorry to know that you face issues with popup message . As I get it right you get an error message WINDOWS FILE PROTECTION. Perform SFC(System File Checker) scan and see if the issue occurs. Description of Windows XP and Windows Server 2003 System File Checker (Sfc.exe) Reply to us if you face any issues with the pop up message  or any other Windows Issue, and I would be glad to assist you again and try to rectify the issue as early as possible. Have a nice day! Hope this information helps.

If you do not have a genuine bootable XP installation CD of the same Service Pack as your installed version and Service Pack (most people don't), sfc /scannow is going to complain - alot (as you can see). These Microsoft engaged Support Engineer and Forum Moderator "experts" are keen to suggest it, but never tell you the pitfalls or requirements and I have pointed out to them numerous times their follies when they do. The System file Checker is not a great tool for troubleshooting.  It is a great tool to waste your time and frustrate you (as you can see). Even if you run sfc /scannow and you have everything you need and it runs clean as a whistle, you will not know if it did anything or not when you re done.  There will be no log of what it did or didn't do - all you will know is that it started and ended. Suggesting it is akin to saying "I have no idea what the problem is or how to fix it". Those other instructions you pasted from Marc Liron may have been good 4.5 years ago or they mi

I attempted to run startup repair off the installation disk.  It when through several iterations, but if finally gave up with a Problem Event Name of StartupRepairOffline and "problem signatures" of: 01: 6.1.7600.16385 02: 6.1.7600.16385 03: unknown 04: 21201065 05: ExternalMedia 06: 2 07: NoRootCause 08: OS Version 6.1.7600.2.0.0.256.1 It also gives a series of files in the LogFiles directory that might help:  disklayout.txt, bcdinfo.txt, bootstat.dat, bootfailure.txt, Srt\SrtTrail.txt; also, StartupRepair.etl in the Temp directory. The "diagnosis and repair details say that it successfully completed every test, but that "unspecified changes to system configuration might have caused the problem."